Superior Twin Room, 2 Single Beds | Minibar, desk, iron/ironing board, free WiFi
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Reviews of eSuites Hotel Recreio Shopping

3.5 out of 5
eSuites Hotel Recreio Shopping
19021 Das Americas Avenue, Rio de Janeiro

Reviews

8.4

Very good

Rating 10 - Excellent. 329 out of 706 reviews" "
Rating 8 - Good. 250 out of 706 reviews" "
Rating 6 - Okay. 73 out of 706 reviews" "
Rating 4 - Poor. 29 out of 706 reviews" "
Rating 2 - Terrible. 25 out of 706 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

wallace

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Christian

Almost everything was great: staff was friendly, breakfast was delicious and plentiful, room was clean, WiFi was excellent, location was safe and convenient. Only thing was one of the elevators was down so it was a bit of a wait for the elevators.
Stayed 7 nights in Mar 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for price.
Stayed 6 nights in Jan 2024

6/10 Okay

Jonathan

Business traveller
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Marcos Bezerra - Gerente Geral on 8 Nov 2023
Olá Jonathan,Agradecemos por dedicar este tempo para avaliar sua experiência conosco. Trabalhamos muito focados em entregar a melhor experiência aos nossos hóspedes e lamentamos quando não ocorre desta maneira. Se puder entre em contato conosco para dizer o motivo de sua insatisfação. Tenha certeza que seus comentários são fundamentais para melhorarmos sempre nossos serviços e com eles, medidas são tomadas focando sempre no bem-estar dos nossos hóspedes.Nosso time está a sua disposição.

4/10 Poor

Silvia

Stayed 2 nights in Nov 2022
Response from Marcos Bezerra - Gerente Geral on 8 Nov 2023
Olá Silvia,Olá Silvia,Agradecemos por dedicar este tempo para avaliar sua experiência conosco. Trabalhamos muito focados em entregar a melhor experiência aos nossos hóspedes e lamentamos quando não ocorre desta maneira. Se puder entre em contato conosco para dizer o motivo de sua insatisfação. Tenha certeza que seus comentários são fundamentais para melhorarmos sempre nossos serviços e com eles, medidas são tomadas focando sempre no bem-estar dos nossos hóspedes.Nosso time está a sua disposição.

10/10 Excellent

TANIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I already stayed many times. This time was the first with my little pet and they were amazing! Very friendly. I recommend
Stayed 1 night in Jan 2022

10/10 Excellent

Bernardo, Port Coquitlam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay in this area. Good service, clean room, delicious breakfast, friendly staff, very convenient location. The mall is just around the corner.
Stayed 8 nights in Dec 2021

2/10 Terrible

Michelle

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This propety didn’t allow us to check in.
Stayed 1 night in Dec 2021

6/10 Okay

Lester

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Disappointed Ramada
My expectations of the Ramada chain was sadly disappointed at this Ramada. The room was small and our king size bed literally filled the room. The most disappointing factor was the dirty hallways which appeared to not been attended in weeks. The nightly rate was a plus. If the hallways are clean it could the site a plus for the nighly rate
Stayed 2 nights in Dec 2020
Response from Estagiária - Sara Chaves on 9 Sept 2021
Hello, good morning Mr. Lester! We appreciate your feedback and inform you that your feedback is very important! Sorry for the negative experience. We contacted the focuses in search of improvement. It's a pleasure to have you in our network!

8/10 Good

Marluce, Rio de Janeiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi informado que o café seria até as 10:30, no entanto, ao chegar no espaço do café nesse horário fomos abordados com a informação de que o café era até as 10h. Os alimentos já haviam sido quase todos recolhidos, ou seja, comemos o que restava na bancada (fruta e iogurte).
Stayed 1 night in Oct 2020
Response from Estagiária - Sara Chaves on 4 Sept 2021
Olá, bom dia Sra. Marluce! Senhora, informo que, o café da manhã de segunda-feira a sexta-feira - 06h às 10h. Logo, aos fins de semana, o café da manhã de sábado a domingo - 06:30min às 10:30min. Lamentamos a experiência negativa em relação ao café da manhã, querida. Agradecemos sua colaboração. Hóspedes como você, somam conosco sempre. É um prazer tê-la em nossa rede!

6/10 Okay

Verified traveller

Check-in was slow. Some lamps didn't work in the room. Bathroom wasn't entirely clean. No hangers in the cupboard. No extra pillows. Air-con was too strong and either on or off. You couldn't adjust the temperature. Great mattress. Great Wi-Fi. Great breakfast. Great price.
Stayed 1 night in Jan 2020
Response from Estagiária - Sara Chaves on 9 Sept 2021
Hello, good morning, dear guest! Thanks for the review, sir. Your feedback is very important. It is a pleasure to have you in our hotel.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Estagiária - Sara Chaves on 9 Sept 2021
Olá, bom dia, prezado hóspede! Agradecemos sua colaboração e avaliação, querido. É um prazer tê-lo em nossa rede.

8/10 Good

Reginaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Estagiária - Sara Chaves on 9 Sept 2021
Olá, bom dia Sr. Reginaldo! Agradecemos pela ótima avaliação, querido. É um prazer tê-lo em nossa rede.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good front desk people property far away from city good clean hotel good staff
Stayed 10 nights in Mar 2019
Response from Estagiária - Sara Chaves on 9 Sept 2021
Hello, good morning, dear guest. Thank you for your preference, for the great review and for your collaboration, dear. We are happy for the feedback! It's a pleasure to have you on our network.

2/10 Terrible

PareLea

Disliked: Cleanliness, staff & service
Poorly managed Ramada / Wyndham chain
1) Everyday the key cards did not work, we had to go down to Reception to reset, our stay was a total of 6 nights, so this was very inconvenient. 2) We had initially booked for 2 nights, we extended another 4 nights. Reception told us that rate would be the same but were charged extra during bill out. 3) There was a day when the room was not cleaned, when asked, apparently the cleaning lady somehow forgot / skipped our room. 4) Towels did not look clean and feel fresh. 5) Exactly the same breakfast everyday, for 6 days there was no variety at all. We were always early, we came down late 1 morning (around 9am) and eggs, bread and fruits were gone. No replenishment after 30 mins of waiting. 6) Elevators were poorly maintained, the doors did not open and close swiftly. Would not stay or recommend this hotel.
Stayed 2 nights in Oct 2018
Response from Estagiária - Sara Chaves on 10 Sept 2021
Hello, good morning, dear guest! Thanks for your collaboration, assessment and feedback. Your feedback is very important, dear. It's a pleasure to have you on our network.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Estagiária - Sara Chaves on 10 Sept 2021
Olá, bom dia Sr. Eduardo! Agradeço pela preferência, pela excelente avaliação e pela colaboração. É um prazer tê-lo em nossa rede, senhor.

10/10 Excellent

Leunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Muito bom acolhimento no geral!
Stayed 5 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located pretty close to the beach and nature. Great service and nice not to be in the middle of Rio ( approximately 1h away from Copacabana). Great experience especially for the price.
Stayed 12 nights in Feb 2024

10/10 Excellent

Renata

Stayed 2 nights in Feb 2024

10/10 Excellent

Fabiano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto confortável, café da manhã muito bom.
Stayed 1 night in Feb 2024

10/10 Excellent

ediberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024

10/10 Excellent

Dirceu

Stayed 4 nights in Jan 2024

8/10 Good

ROSELI

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Thiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023

8/10 Good

Isabela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia no Recreio
Ótima estadia! Fiquei com meus filhos, fomos muito bem atendidos na recepção e no café da manhã. Por sinal, o café da manhã é bem completo, com frutas, muitas opções de frios e pães. Também conta com uma vasta variedade de bolos e doces, uma área com itens de baixa caloria, sucos, água, café, leite e chocolate quente.
Stayed 1 night in Dec 2023

8/10 Good

Hellen Santana

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Hotel bom!
Hotel muito bem localizado, cama boa, e chuveiro ótimo.
Stayed 4 nights in Dec 2023

8/10 Good

Rosane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esuites Recreio
Hotel novo,camas confortáveis ,ducha excelente,quarto grande.Café da manhã completo e muito gostoso,facilidade p acessar o shopping pelo subsolo.So’ não dou 5 estrelas pq o quarto ofertado era de frente p Avenida ,portanto bem barulhento.Como íamos ficar dois dias,não pedi p trocar.
Stayed 2 nights in Dec 2023

8/10 Good

Cleyde

Stayed 3 nights in Dec 2023

10/10 Excellent

MARCOS P

Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom.
Já estive várias vezes nesse hotel e sempre sou bem recebido e fico bem hospedado. Cafe da manhã muito bom também.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Tudo otimo
Stayed 2 nights in Nov 2023

10/10 Excellent

Wallace Luiz

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei de tudo
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mesmo com pedido de cama de casal, me colocaram em um quarto com cama de solteiro. Camareira só arrumava uma das camas, e jogava as cobertas na outra (não entendi). Pessoal do cafe da manhã e ótimo!!!!!!!!
Stayed 4 nights in Nov 2023

10/10 Excellent

HELIO M P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bo
Nossa estadia foi perfeita.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sueli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impecável
Hotel incrível nunca decepciona
Stayed 2 nights in Nov 2023

10/10 Excellent

gerdison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esuites hotel top!
Gostei muito desse hotel,confortável,limpeza muito boa,café da manha muito top,perto do shopping,uns 2 minutos ja esta dentro. Nota:10
Stayed 1 night in Nov 2023

10/10 Excellent

Angelica R R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidade
Stayed 3 nights in Oct 2023
Response from Marcos Bezerra - Gerente Geral on 8 Nov 2023
Olá Angélica,Agradecemos por ter dedicado seu tempo para avaliar sua estadia no eSuites Hotel Recreio Shopping!Estamos muito felizes em saber que você desfrutou bons momentos conosco e esperamos poder te receber novamente em breve!

10/10 Excellent

Rafaela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marcos Bezerra - Gerente Geral on 8 Nov 2023
Olá Rafaela,Agradecemos por ter dedicado seu tempo para avaliar sua estadia no eSuites Hotel Recreio Shopping!Estamos muito felizes em saber que você desfrutou bons momentos conosco e esperamos poder te receber novamente em breve!

8/10 Good

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Marcos Bezerra - Gerente Geral on 8 Nov 2023
Olá Jaime,Agradecemos por ter dedicado seu tempo para avaliar sua estadia no eSuites Hotel Recreio Shopping!Estamos muito felizes em saber que você desfrutou bons momentos conosco e esperamos poder te receber novamente em breve!

10/10 Excellent

Clarice R.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Marcos Bezerra - Gerente Geral on 8 Nov 2023
Olá Clarice,Agradecemos por ter dedicado seu tempo para avaliar sua estadia no eSuites Hotel Recreio Shopping!Estamos muito felizes em saber que você desfrutou bons momentos conosco e esperamos poder te receber novamente em breve!

10/10 Excellent

ANA ELISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marcos Bezerra - Gerente Geral on 26 Oct 2023
Olá Ana Elisa,Agradecemos por ter dedicado seu tempo para avaliar sua estadia no eSuites Hotel Recreio Shopping!Estamos muito felizes em saber que você desfrutou bons momentos conosco e esperamos poder te receber novamente em breve!

4/10 Poor

Valmir

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Marcos Bezerra - Gerente Geral on 8 Nov 2023
Olá Valmir,Agradecemos por dedicar este tempo para avaliar sua experiência conosco. Trabalhamos muito focados em entregar a melhor experiência aos nossos hóspedes e lamentamos quando não ocorre desta maneira. Se puder entre em contato conosco para dizer o motivo de sua insatisfação. Tenha certeza que seus comentários são fundamentais para melhorarmos sempre nossos serviços e com eles, medidas são tomadas focando sempre no bem-estar dos nossos hóspedes.Nosso time está a sua disposição.

10/10 Excellent

Benedito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minha estadia foi excelente, hotel era proximo ao evento no espaco lajedo, fica ao lado do shopping, o que facilita demais para o hóspede
Stayed 2 nights in Oct 2023
Response from Marcos Bezerra - Gerente Geral on 23 Oct 2023
Agradecemos por ter dedicado seu tempo para avaliar sua estadia no eSuites Hotel Recreio Shopping!Estamos muito felizes em saber que você desfrutou bons momentos conosco e esperamos poder te receber novamente em breve!

8/10 Good

Taisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hospedagem foi tranquila porém, achei os lençóis um pouco velhos e pequenos para a cama, acordávamos com a cama toda desforrada porque eles não cabiam na cama.
Stayed 4 nights in Oct 2023
Response from Marcos Bezerra - Gerente Geral on 23 Oct 2023
Olá Taisa,Agradecemos por ter dedicado seu tempo para avaliar sua estadia no eSuites Hotel Recreio Shopping!Estamos muito felizes em saber que você desfrutou bons momentos conosco e esperamos poder te receber novamente em breve!

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Patricia Arruda - Gerente Operacional on 8 Oct 2023
Olá PatriciaAgradecemos por ter dedicado seu tempo para avaliar sua estadia no eSuites Hotel Recreio Shopping!Estamos muito felizes em saber que você desfrutou bons momentos conosco e esperamos poder te receber novamente em breve!

8/10 Good

ROMANO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 4 nights in Sep 2023
Response from Patricia Arruda - Gerente Operacional on 8 Oct 2023
Olá Romano,Agradecemos por ter dedicado seu tempo para avaliar sua estadia no eSuites Hotel Recreio Shopping!Estamos muito felizes em saber que você desfrutou bons momentos conosco e esperamos poder te receber novamente em breve!