Ratings based on 51 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Adequate hotel

Posted 15-May-2014 on Hotels.com
Disclaimer: I am a typical American with no Russian or Latvian speaking or reading ability. Hotel Pros: staff are quick and responsive to email, they are friendly enough considering the country, and mostly helpful with requests. Cons: the rooms/ beds are not terribly comfortable. They are noisy (air condition), stuffy, the carpet feels old, and my room was never really cleaned properly. The fitness/ spa area isn't too clean either. Overall I felt unwelcome and awkward, but this is mostly because the hotel guests seem all to be from Russia and going about their way which is just very different from my approach (friendly) towards others.
4 out of 5
Recommended
for Everyone
by A verified traveller

Side Street Hotel with Luxury

Posted 05-May-2014
Pros: Ambience friendly staff great food
Cons: Access to 3rd floor
Location: Location was central to all local attractions including Dome Square St. Peters and House of the Blackheads
Positioned in a side street off Dome Square this Hotel lived up to our expectations. Location was perfect we could walk to all the local sights within minutes from leaving the Hotel. The welcoming staff at check in were efficient and very friendly. We were upgraded to a suite, which made our stay extra enjoyable (this was due to the re-fit taking place during our stay). Breakfast was included in our package and could not have been better, very fresh food at the buffet on offer every morning with a la carte available to order. The omelette chef was exceptional. The service was excellent. Every member of staff welcomed us with a smile on all occasions. Check out was as easy as check in. I would highly recommend this Hotel
5 out of 5
Recommended
for Everyone
by Robert from UK

Superb hotel in the old City

Posted 31-Mar-2014
Pros: Great staff, polite and friendly. Hotel is in a super setting, charming feel to it.
Cons: I don't recall any tea and coffee facilities in the room, that would be great and perhaps a few more electric power points.
Location: Make sure you obtain a map from Reception. You will be able to walk all around the old city very easily, lots of interesting architecture and history
The Grand Palace is conveniently located and all areas of this wonderful old city are within just a few minutes' walking distance. The staff were superb, totally focussed on making sure that my stay was enjoyable. Lovely buffet breakfast with hot dishes to order, all set in a super dining room. My room was spacious but cosy and well equipped. I was here on business and overall it was a most enjoyable stay, highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Excellent and very comfortable hotel.

Posted 10-Dec-2013
Pros: Comfortable and great service. Could not fault it.
Cons: Nothing I could think of.
Location: Two minute walk to Castle, Cathedral and good restaurants. All old town sites nearby.
Very convenient to old town sites. Quiet. Staff very helpful and attentive. Breakfast excellent. Altogether a lovely experience.
4 out of 5
Recommended
for Business Travellers
by Richard Carson from US

Nice place

Posted 26-Nov-2013 on Hotels.com
Hotel is very nice and clean. Rooms could be a bit larger.
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 26-Nov-2013
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Very elegant hotel in a quiet part of the old town

Posted 02-Nov-2013
The staff are helpful and attentive in all areas. M
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Nov-2013
Pros: Convenient to center and in a nice neighborhood for walking around
Cons: Thermostat was too complicated. Couldn't get it to work.
Location: Near shops and restaurants which was nice.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel at perfect location

Posted 30-Sep-2013
Everything was perfect - nice and cleenroom, good internet connection, perfect location, rich breakfast
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller from Newport Beach, CA

Gem of a hotel in Old Town

Posted 26-Sep-2013 on Hotels.com
This was a no-brainer for us when choosing to book a hotel in Riga - the reviews were great and the location could not be better. We were able to check in early morning - way before official check-in time. The staff at front desk and throughout the hotel (incl. their wonderful restaurant) was super friendly and very helpful in suggesting different sightseeing and dining options. We could not be happier with our room - on the top floor with a cool slanted ceiling. Given that we had to sometimes work throughout our stay in Riga, the hotel wi-fi signal was strong all the time. We loved Misha the parrot in their dining room! In all honesty, the breakfast buffet was the best in all of the hotels we had stayed in Europe. Would not hesitate to stay there again and again. Riga was quite charming and very clean, and the hotel's location made it super easy to explore the historic part of town.