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Reviews of Airport Hotel Mara

3 out of 5
Airport Hotel Mara
186 Kalnciema St, Zemgale, Mukupurvs, Marupe Municipality

Reviews

8.0

Very good

Rating 10 - Excellent. 70 out of 231 reviews" "
Rating 8 - Good. 104 out of 231 reviews" "
Rating 6 - Okay. 34 out of 231 reviews" "
Rating 4 - Poor. 17 out of 231 reviews" "
Rating 2 - Terrible. 6 out of 231 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Susannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slight issue checking in as the room wasnt cleaned, but swiftly fixed. I needed early breakfast before my flight and this was accomodated, even on xmas day. Very clean and very comfortable.
Stayed 1 night in Dec 2023

8/10 Good

vitalii

Stayed 1 night in Nov 2023

10/10 Excellent

MARGET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Oskars on 29 Sept 2023
Thank you for your kind review! :)

8/10 Good

Mehboob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport, there may be better choices and less expensive places around.. this hotel was fine for a short overnight stay.. use Bolt, the taxis are a bit more expensive.. no elevators, this would be a problem if you had a couple of heavy suitcases. Breakfast was included, simple buffet with a few local Latvian breakfast items included.
Stayed 1 night in Aug 2023
Response from Natalija on 24 Aug 2023
Hello!Thank You for Your review!It is very important for Airport Hotel Mara team.Hope to see You againReceptionist

4/10 Poor

Biruta, Edmond

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at Mara in 2013 & unfortunately it has disintegrated- 1 person to act as receptionist, bartender,waitress- Mold on ceiling in shower- toilet old 14" high- charges for basic services - staff untrained...waitress put ice cubes in red wine glass- dinner menu had under 12 items & bad quality.- musty smell to room- grounds unkept.
Stayed 1 night in Jul 2023
Response from Natalija on 18 Jul 2023
Hello!We are very sorry , we are small Hotel .We will try to do the best next time for You!Hope to see You again,Have a nice dayReceptionist

2/10 Terrible

william

Travelled with group
Stayed 1 night in Aug 2020
Response from Airport Hotel Mara on 15 Sept 2020
Dear William. Thank you for taking your time and giving us feedback. I'm very sorry you are not quite happy with the services received. It would be very helpful if you could point out things that caused you inconvenience so we could fix them for our future guests. Unfortunately, due to the existing COVID-19 control measures, the operation of the hotel is very limited and some services are therefore not available at all or available only partially. We apologize for these inconveniences and hope that the hotel will be able to resume normal operations soon. Kind regards, Airport Hotel Mara Front Office Manager Sabine

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not far from beach!
Affordable hotel near Jurmala beach. Even though being an airport hotel this is also good location for a visit to Jurmala, if you are travelling with car. Only 10 minutes drive to Jurmala!
Stayed 1 night in Jul 2020
Response from Airport Hotel Mara on 17 Aug 2020
Dear Guest! Thank you very much for your nice feedback!

10/10 Excellent

Atanas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Airport Hotel Mara on 13 Jul 2020
Dear Atanas, Thank you for staying with us, and thank you for your feedback! Kind regards, Airport Hotel Mara Front Office Agent Sabein

4/10 Poor

Neldon, Miami

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good no elevator. No botton I don’t like this place
Stayed 1 night in Jan 2020
Response from Airport Hotel Māra on 13 Jan 2020
Dear Neldon, Thank you for your feedback.

10/10 Excellent

ulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT was friendly and very helpful! Excellent place and excellent service!
Stayed 1 night in Dec 2019
Response from Alice on 28 Dec 2019
Dear guest, We are very pleased to hear that you had a lovely stay with us. We hope you visit us again. All the best wishes, Your Airport Hotel Mara

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Artis on 22 Dec 2019
Hello Dear guest! Thank You for choosing Airport Hotel Mara! We appreciate your feedback! Hope to see you again! Airport Hotel Mara

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly helpful receptionist. The airport is so close to the hotel some taxis even refused to take us and others wanted €10 euro. It should t be more than about 5... you can bargain or just get another cab. A transfer service would be most helpful by the hotel even if with a fixed fee to avoid this.
Stayed 1 night in Dec 2019
Response from Airport Hotel Māra on 17 Dec 2019
Hello! Thank you very much for your feedback! On behalf of our entire team, I would like to appologize for failing to provide you with a propriate transfere service. Actually we can organize a taxi service to and from the airport for a fixed price of 7 EUR per ride. Though there is a little problem, that pick-up at the airport should be scheduled at least 24h befor plane landing. We hope you will choose to stay with us on your next journey to Riga. Do not hesitate to contact us via e-mail or phone for airport pick-up for fixed price. Kind regards

10/10 Excellent

Arturas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Airport Hotel Mara on 13 Dec 2019
Dear Arturas, Thank you for your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the beautiful trees and meadow surrounding the property. I also liked the tennis club across the street that had a very nice restaurant/cafe that served good home-made food and desserts.
Stayed 1 night in Nov 2019
Response from Aija on 10 Nov 2019
Dear Guest! Thank you for your feedback.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome
Arrived late and was well received and helped with bad taxi driver ..receptionist came out and helped . They showed real carrying and helpful. Clean nice room and shop in the lobby with variation . Booked taxi hotel back to airport and half price. Use red taxi only .
Stayed 1 night in Sep 2019
Response from Airport Hotel Māra on 30 Sept 2019
Dear Antonio, Thank you for your feedback.

8/10 Good

Jan, California

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were given a clean, spacious room with a comfortable bed. The carpet was old and worn but serviceable, and the room had not been updated recently. Shower was the handheld kind that sprays into the wall when in the holder-- not my favorite. No extras are provided and breakfast and sauna use are pricey so we did not try them. Overall, a decent value for the price.
Stayed 1 night in Sep 2019
Response from Airport Hotel Māra on 26 Sept 2019
Dear Jan, Thank you for your honest feedback. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is close to the airport, bed was comfortable.
Stayed 1 night in Sep 2019
Response from Airport Hotel Mara on 22 Sept 2019
Thank you for staying with us. Best Regards Airport Hotel Mara

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Airport Hotel Māra on 20 Sept 2019
Dear guest, Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. Great receptionist. Amazing breakfast
Stayed 1 night in Aug 2019
Response from Natalija Belecka on 7 Sept 2019
Hello! Thank You very much , we are waiting You next time!

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Lovely friendly hotel. Convenient for the airport. I would stay again.
Stayed 1 night in Aug 2019
Response from Airport Hotel Māra on 5 Sept 2019
Dear Catherine, Thank you for your feedback!

10/10 Excellent

Taavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice hotel. Helpful hotel staff Highly recommend
Stayed 1 night in Aug 2019
Response from Aija on 4 Sept 2019
Dear Taavi, Thank You for staying at Airport Hotel Mara! We appreciate your feedback! Front office agent Aija

8/10 Good

Eslana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Airport Hotel Māra on 23 Aug 2019
Dear Eslana, Thank you for your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Airport Hotel Māra on 21 Aug 2019
Dear Guest, Thank you for your feedback.

6/10 Okay

Hans

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Airport Hotel Māra on 16 Aug 2019
Dear Hans, Thank you for your feedback!

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Airport Hotel Mara on 12 Aug 2019
Dear Neil, Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Andris on 1 Aug 2019
Hello! Thank You for your feedback!

6/10 Okay

Brian

Liked: Cleanliness
Disliked: Room comfort
Close to the airport
We stayed here before an early flight. The restaurant dinner was fabulous and desk staff arranged a taxi for us for the morning. Unfortunately there is no elevator and we were on the second floor, which meant hauling bags and a stroller up and down the stairs unassisted. Also there is no air conditioning and even with fans set up in the room it was stifling hot with one window labelled “do not open”. It wasn’t good value for what we paid, although we did make it to the airport on time bright and early.
Stayed 1 night in Jul 2019
Response from Andris on 30 Jul 2019
Dear Brian! Thank you for staying and we appreciate your feedback. Your opinion is very important to us and we will do our best to solve the propositions you meant.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was bigger than expected (called "apartment" with a bedroom, kitchen and bathroom), hotel had a sauna which was a nice surprise but I didn't have a chance to use it. Room was a bit cold because it was mid summer and the thermostat was dialed to zero and they probably weren't expecting the cold weather. Things were nice and clean, shower was a bit weird (shower head had a screw loose that made it impossible to adjust and the shower didn't have separate temperature/pressure adjustment, it first ramps up the pressure and then mixes hot/cold based on how far you turn the single dial) but worked fine.
Stayed 1 night in Jul 2019
Response from Front Office Agent, Ilze on 10 Jul 2019
Thank you for your review!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Airport Hotel Māra on 9 Jul 2019
Dear Guest, Thank you for your feedback.

10/10 Excellent

Erki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice near airport.
Stayed 1 night in Jun 2019
Response from Airport Hotel Māra on 2 Jul 2019
Dear Erki, Thank you for your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent night staff (I booked and arrived about 9pm) and very good meal despite my late arrival Sadly no coffee/tea maker in the room for early departure Hotel seems a bit sad and empty despite being so close and convenient for the airport
Stayed 1 night in Jun 2019
Response from Andris on 28 Jun 2019
Hello! We appreciate your feedback. Thank You! We would be glad to see You again.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Airport Hotel Mara on 17 Jun 2019
Dear Guest, thank you for your detailed feedback. Hope you will come again. Best regards,

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Airport Hotel Mara on 7 Jun 2019
Dear Patrick, Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Airport Hotel Mara on 28 May 2019
Dear guest Thank you for your feedback.

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019
Response from Airport Hotel Māra on 30 Apr 2019
Dear Guest. Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It would be very helpful, if you could describe the situation or the reason for your frustration. Our guest satisfaction is very important to us and we will be using the feedback you give us to implement improvements to ensure we offer a better experience for guests in the future. With kind regards, Airport Hotel Māra team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel due to its proximity to the airport as we had an early flight the next morning
Stayed 1 night in Mar 2019
Response from Front Office Agent on 2 Apr 2019
Thank you for choosing Airport Hotel Māra!

10/10 Excellent

Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Airoprt Hotel Māra on 12 Mar 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be good to have a mini fridge in the room.
Stayed 1 night in Feb 2019
Response from Mikelis on 18 Feb 2019
Hello, dear sir/madam! Thank You for your feedback, we appreciate your point of view! We will take into account your recommendation on the small refrigerator in the room!

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Ilze on 30 Jan 2019
Paldies par Jūsu atsauksmi!

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Everythig wasvery good.Thank you.
Stayed 1 night in Jan 2019
Response from Mikelis on 4 Feb 2019
Hello dear Indra! Thank You for Your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and offered assistance.
Stayed 1 night in Dec 2018
Response from Airport Hotel Māra on 11 Jan 2019
Thank you for your feedback!

8/10 Good

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Airport Hotel Mara on 3 Jan 2019
Thank you for your review.

8/10 Good

Lauri, Estonia

Liked: Cleanliness, property conditions & facilities, room comfort
Very good price-quality ratio. Conveniently close to the airport.
Stayed 1 night in Nov 2018
Response from Airport Hotel Māra on 12 Nov 2018
Dear Lauri, Thank you for your feedback. Kind regards, Airport Hotel Māra

10/10 Excellent

Inara, Dublin, Ireland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loti majiga un erta vietina.
Stayed 1 night in Oct 2018
Response from Airport Hotel Māra on 7 Oct 2018
Labdien, Inara! Pateicamies par atsauksmi!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Really nice hotel, very close to the Airport,
Very friendly and professional staff, who were very helpful. Food in restaurant is very good and great beer
Stayed 1 night in Sep 2018
Response from Sabine on 20 Sept 2018
Hello! Thank you for your feedback! Airport Hotel Māra

4/10 Poor

Monika

Thin walls
I didn't get much sleep. Walls are super thin and you heard people banging on doors. I felt very unsafe and scared. Room was nice but bathrooms need improving.
Stayed 1 night in Aug 2018
Response from Airport Hotel Mara on 10 Sept 2018
Dear Monika, Thank you for your feedback. Thank you for bringing this to our attention.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, close to airport. Nice hotel, friendly staff.
Stayed 1 night in Aug 2018
Response from Airport Hotel Mara on 22 Aug 2018
Thank you for your feedback!

4/10 Poor

John

Disliked: Staff & service, room comfort
This Hotel is not equipped with A/C
Stayed 2 nights in Aug 2018
Response from Airport Hotel Mara on 22 Aug 2018
Dear John, Thank you for your feedback. Please accept our apologies for not exceeding your expectations. We would like you to know, that due to permanent increse of the air temperature in our region we have started to implement Air Conditioner in our hotel. At the moment we have managed to equiped our restaurant and lobby area with AC and we hope that it will be possible to equipped all our guest rooms with AC until the next summer. So we hope you will consider stay with us on your next trip to Riga and give us a chance to provide you with supperior experience. With kind regards, Airport Hotel Mara

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & Convienent
Stayed one night before very early flight. Room was good size, clean, quiet. Service was very good, hotel staff prompt and helpful. 5 Euro shuttle to airport timely,.
Stayed 1 night in Aug 2018
Response from Airport Hotel Mara on 14 Aug 2018
Dear Elizabeth, Thank you for your feedback!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not as advertised.
If you need a room to sleep close to the airport - this place suffices. Not all amenities listed are actually accessible.
Stayed 1 night in Jul 2018
Response from Airport Hotel Mara on 25 Jul 2018
Dear guest, Thank you for your feedback. We apologize for the inconvenience. We would like to know what was your need to improve it in the future.