4/10 Poor
Celeste
4 Jan 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing stay
The 1st room according to the Manager was never supposed to be rented out. It was dirty, the cup and plate were so dirty it was sticky. The carpets were dirty, dust all over and the couch sponge was pealing out. It was a disgrace. The Manager moved us to another room. No DSTV, the kettle was liking, by the 2nd day no toilet paper. and it seems that the bathroom floor was not cleaned. The room was better. The Manager did feel bad and offer us 2 days to come and visit. It was not a nice experience, and it seems that I was hacked, and they did not receive the 2nd night payment. He was kind to offer us to stay for free. We decided rather to go home, no room service in the morning to clean and nobody there to supply us with toilet paper. The Manager also gave us a bottle sparkling wine that we really appreciate. It was so disappointing. We also took Fotos of the 1st room. I will not recommend Riebeek Valley Hotel. They really need to change their view on cleaning the Hotel. It is a beautiful place.
Celeste
Stayed 1 night in Dec 2023