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Reviews of Hampton Inn by Hilton Hopewell Fort Gregg-Adams

2.5 out of 5
Hampton Inn by Hilton Hopewell Fort Gregg-Adams
5103 Plaza Dr, Hopewell, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 135 out of 290 reviews" "
Rating 8 - Good. 77 out of 290 reviews" "
Rating 6 - Okay. 38 out of 290 reviews" "
Rating 4 - Poor. 23 out of 290 reviews" "
Rating 2 - Terrible. 17 out of 290 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Travelled with partner
Liked: Amenities
The hotel, staff, breakfast, and cleanliness are excellent! Honestly, not sure about the safety of the area and need to try some other dining options. So convenient to be able to walk to the Ruby Tuesday but the food was awful.
Stayed 1 night in May 2024

8/10 Good

Christopher, seattle

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Location, no landscaping. In the back of a Waffle House. Open parking with unchecked access to random passersby. Just a little too sketchy. But the building and people were stellar.
Stayed 1 night in Apr 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service
Reasons for less than 5 stars are probably out it the staff’s control. 1: loud guests at 4am 2: vagrants hanging out in the parking lot. 3: feral cats roaming the parking lot AND you pay $5 for the pleasure of parking in this lovely environment
Stayed 1 night in Apr 2024
Response from Corena H. on 11 Apr 2024
Thank you for sharing your feedback with us. I sincerely appreciate it and I'm very sorry to hear you didn't enjoy your experience. We understand how important it is to feel comfortable and although I cannot change your past experience, I assure you that we'll work hard to fix the issue. I'm grateful to share we'll be going through a full renovation later this year. So, we hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Thank you for staying with us!

6/10 Okay

Melissa

Liked: Staff & service
It was pretty quiet. But it seemed run down. No vent in bathroom. Peephole was broken out on the inside while big gap around door.
Stayed 4 nights in Mar 2024
Response from Corena H. on 11 Apr 2024
Thank you for sharing your feedback with us. I'm happy to share we'll be going through a renovation later this year. So, we hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica was amazing!!!! We showed up super late due to my wife being released from Fort Jackson late and the drive was brutal, however, the staff assured us the room would be secured and when we got in the process was swiftly. We asked for a late check out due to the process we were going g through and they went above and beyond then a 5 star hotel. Thank you for making the transition and experience truly unique and memorable. We will definitely be back during visitations.
Stayed 1 night in Mar 2024

8/10 Good

Janet

Stayed 1 night in Mar 2024

10/10 Excellent

Eugenie

Liked: Cleanliness, staff & service, property conditions & facilities
Spotless.
Stayed 1 night in Mar 2024
Response from Corena on 8 Mar 2024
Thank you for staying with us!

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Thamala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and convince shopping area near by
Stayed 4 nights in Feb 2024
Response from Corena Harris on 26 Feb 2024
Thank you for staying with us!

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Corena on 19 Feb 2024
Thank you for staying with us.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was pretty standard. Decent condition and comfortable. However, the staff were incredibly friendly and helpful and went above and beyond. We had already checked out and left the hotel, but unfortunately were forced to change our plans and return to the hotel for a couple of hours. They let us back into our room without any issue at all or any extra charge. We were very impressed by the staff! And, the free breakfast was amazing. Great selection of foods!
Stayed 1 night in Feb 2024
Response from Corena on 19 Feb 2024
Thank you for staying with us!

10/10 Excellent

NANCY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Corena on 7 Feb 2024
Thank you so much for staying with us!

8/10 Good

Cotrisa

Travelled with family
I enjoyed my stay
Stayed 1 night in Feb 2024
Response from Corena on 7 Feb 2024
We appreciate you staying with us!

8/10 Good

Rhonda

Travelled with family
Stayed 2 nights in Feb 2024
Response from Corena on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Joaquin, Miami

Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Jan 2024
Response from Corena Harris on 28 Jan 2024
Thank you for staying with us!

10/10 Excellent

Shaquanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing as it was a late check in and switch from a terrible hotel! I definitely give this hotel a 10/10 !
Stayed 1 night in Jan 2024
Response from Corena Harris on 28 Jan 2024
Thank you so much for staying with us!

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great , only issue is the room is cold but everything else is great, and very cleaned.
Stayed 1 night in Jan 2024
Response from Corena Harris on 28 Jan 2024
I sincerely appreciate you sharing your feedback with us and I'm very sorry to hear you experienced an issue in your room. We understand how important it is to feel comfortable and although I can't change your past experience, I assure you that the feedback you've shared will be taken into consideration in order to make improvements. We hope to have the opportunity to welcome you back in the future and thank you for staying with us.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Corena on 22 Jan 2024
Thank you so much for your feedback and we appreciate you staying with us!

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Travelers
Spouse and I were very happy with accommodations. Bed was comfortable. My only complaint was height of mattress from floor. I have short legs and like to sit on mattress with feet on the floor; not possible with the current sit-up. Maybe offer rooms with mattress to accommodate people with short legs? Cookies were offered in lobby along with coffee and tea. Cookies tasted okay, but could have been better. Nice gesture, though. Staff was friendly and helpful. Lots of smiles. Will definitely stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Corena on 22 Jan 2024
Thank you so much for your feedback and we appreciate you staying with us!

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great Hampton Inn experience. This one does get extra points for breakfast, much better than others we have stayed at.
Stayed 1 night in Jan 2024
Response from Corena on 22 Jan 2024
Thank you so much for your feedback and we appreciate you staying with us!

10/10 Excellent

Moses

Stayed 1 night in Jan 2024
Response from Corena on 22 Jan 2024
Thank you so much for your feedback and we appreciate you staying with us!

10/10 Excellent

Gabriela

Liked: Staff & service, amenities, property conditions & facilities
Response from Corena on 19 Feb 2024
Thank you for staying with us!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Corena on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, friendly staff.
Stayed 1 night in Dec 2023
Response from Corena on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Willim

Liked: Cleanliness, staff & service, property conditions & facilities
It was great.
Stayed 1 night in Dec 2023
Response from Corena on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Edwina

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and I felt safe leaving and coming into the hotel.
Stayed 3 nights in Nov 2023

10/10 Excellent

keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, the staff was very friendly, nice and helpful. One lil problem though. When the maintenance man was coming around to replace the fire alarms he walk into the room and née knocked other that it was good and I’d definitely stay again
Stayed 2 nights in Nov 2023

10/10 Excellent

Joaquin, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Cristhian, Gaithersburg

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so rude and impolite
Stayed 1 night in Jul 2023

6/10 Okay

Kathy

Liked: Staff & service
We were able to get a late check out. $75. for our dog, Too much!!
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite also
Stayed 2 nights in Sep 2023

10/10 Excellent

Charlie

Travelled with family
👍
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The Continental breakfast was wonderful Thank You
Stayed 1 night in Aug 2023

8/10 Good

Gentille

Stayed 1 night in Jul 2023

2/10 Terrible

Dan

Stayed 1 night in Jul 2023

8/10 Good

Jeffrey

Stayed 2 nights in Jul 2023

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Machella

Stayed 2 nights in Jun 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful!
Stayed 1 night in Jun 2023

6/10 Okay

Greg

Stayed 1 night in Jun 2023

10/10 Excellent

Jun Hyok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very friendly. I visit Ft. Lee regularly and this was the first time staying in this hotel. This will be my favorite now.
Stayed 1 night in Jun 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2023

10/10 Excellent

Dalton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. We will stay there again when in that area.
Stayed 1 night in May 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella was exceptionally helpful and pleasant.
Stayed 1 night in May 2023