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Reviews of Comfort Inn Chester - Richmond South

2.5 out of 5
Comfort Inn Chester - Richmond South
2100 W Hundred Rd, Chester, VA

Reviews

7.8

Good

Rating 10 - Excellent. 285 out of 889 reviews" "
Rating 8 - Good. 322 out of 889 reviews" "
Rating 6 - Okay. 161 out of 889 reviews" "
Rating 4 - Poor. 67 out of 889 reviews" "
Rating 2 - Terrible. 54 out of 889 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shorab

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed
Stayed 1 night in Apr 2024

8/10 Good

Garrette

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room size
Stayed 2 nights in Apr 2024

10/10 Excellent

Ana

Stayed 1 night in Apr 2024

10/10 Excellent

Richard, West End

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Sharon

Travelled with partner
The hotel was ok, it was a older hotel
Stayed 1 night in Apr 2024

8/10 Good

Deborah D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night the only problem was there was no hot water only Luke warm
Stayed 1 night in Mar 2024

6/10 Okay

Megan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Don

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled
Stayed 1 night in Mar 2024

10/10 Excellent

noah

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 2 nights in Mar 2024

10/10 Excellent

Zakarij

Stayed 1 night in Mar 2024

10/10 Excellent

Tomonique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Includes continental breakfast
Stayed 1 night in Feb 2024

2/10 Terrible

Kaloni

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell of cigarette was all through the halls, elevator, and room. The worker was very rude and rushed us out after we tried to explain our complaint. I asked was a partial refund possible he became absolutely so rude.
Stayed 1 night in Feb 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very polite, friendly, and very thoughtful.
Stayed 1 night in Feb 2024

4/10 Poor

ophelie

Disliked: Cleanliness
Lack of cleaning
Stayed 1 night in Feb 2024

10/10 Excellent

Craig

Stayed 1 night in Feb 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disappointing breakfast
Saturday was okay, the double room beds were incredibly firm. Breakfast was disappointing. The waffle maker only had a cinnamon apple batter, which would be good when it's the holidays, but not for a warmer day like we've had during our stay. No bacon and the omelette wasn't warm enough.
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

John, Hopewell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service comfortable bed easy check in
Stayed 2 nights in Jan 2024

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower needs to get warmer.
Stayed 3 nights in Jan 2024

6/10 Okay

Ines

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2023

6/10 Okay

sylvain, Blainville

Stayed 12 nights in Dec 2023

10/10 Excellent

LOVELYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Augustine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quick comfortable overnight stay.

8/10 Good

Shayna

Stayed 2 nights in Nov 2023

8/10 Good

Jorge

Travelled with family
Liked: Staff & service, amenities
Our room had the smell of mold. The carpet in the corner by the bathroom was damp.
Stayed 1 night in Nov 2023

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Seth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room fitted the need for my trip to Richmond, Va.
Stayed 1 night in Oct 2023

2/10 Terrible

Emma

Stayed 1 night in Oct 2023

4/10 Poor

Brenton

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I got there on Friday and they couldn't find my reservation after i showed them my confirmation number everything which took about 15-25 mins. My wife was using the treadmill in the fitness area and it just stopped out of nowhere and could of hurt herself. When we went to the front desk, they didn't seen concern about it and told us that she will leave the facilities people know and didn't put a out of order on the equipment either. Also, did know that VSU students were staying in the hotel which they were loud at points of the night. NOT A GOOD STAY.
Stayed 2 nights in Oct 2023

8/10 Good

William, Moneta

Liked: Staff & service, amenities, property conditions & facilities
Room was clean and well-kept, except for one small stain near the door in the carpet. It is supposed to be a smoke-free facility, but the smell of marijuana was quite apparent in both of the stairwells at either end of the building. I assume it’s being used as temporary student housing, as they were garbage bags and linen bags in the hallway outside a number of the rooms.
Stayed 2 nights in Oct 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and convenient.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lakeisha

Stayed 6 nights in Sep 2023

2/10 Terrible

Carol, lakeland

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The lady who checked us in was awesome. Everything after was pretty bad. Rooms, halls everything smell almost like pee. Carpets dirty, closet doors missing, iron disquieting. Pillows are like half pillows. Toilet so low you like sitting on floor. Shampoo lotion Cond all had been used were about half full. No coffee in room but a coffee maker. And breakfast coffee so gross
Stayed 2 nights in Sep 2023

2/10 Terrible

Jed

Stayed 1 night in Jul 2023

8/10 Good

Andy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! My only complaint was the drapes weren’t blackout drapes and the halogen light in front of the building stayed on all night lighting up our room. I need darkness to sleep. But otherwise it was a well run hotel with a fantastic breakfast bar.
Stayed 1 night in Aug 2023

6/10 Okay

Monique

Travelled with family
Liked: Staff & service
There was a strange odor in the hallways and room. I am guessing it is a scented powder used to clean the carpets. It is not a pleasant smell. The breakfast was just ok. The shower faucet was falling apart.
Stayed 1 night in Aug 2023

8/10 Good

Kevin

Stayed 1 night in Aug 2023

4/10 Poor

Gary

Stayed 1 night in Aug 2023

2/10 Terrible

Marianne

Stayed 1 night in Aug 2023

8/10 Good

Rebeka

Travelled with partner
Liked: Cleanliness, amenities
Very reasonable priced and everything was updated besides the elevators.
Stayed 2 nights in Jul 2023

2/10 Terrible

Erica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
During my stay i had bed bugs in my bed. I felt something on me. Looked and it was a bed bug on my arm! We called the front desk to report what was going on. He hung up the phone on me and my daughter when we was informing him about the bed bugs. After call customer relations. He changed my room. To 3 rooms down. And that was all.
Stayed 2 nights in Jul 2023

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. The rooms, linens and towels very clean. The room always had a pleasant smell when you enter them. Only there for couple days, but was a good stay. Thank you.
Stayed 2 nights in Jul 2023

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prices were better than surrounding hotels. Front desk was accommodating when a situation arose with my check in. Friendly and convenient.
Stayed 1 night in Jul 2023

10/10 Excellent

DaJuanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! ❤️
Stayed 1 night in Jul 2023

4/10 Poor

James

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Had bedbugs and roaches! Couldn’t sleep. Needs a thorough extermination.
Stayed 2 nights in Jul 2023

8/10 Good

Robert and Lois

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023