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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1035 Highway 49 South, Richland, MS

Reviews

7.0

Good

Rating 10 - Excellent. 45 out of 199 reviews" "
Rating 8 - Good. 70 out of 199 reviews" "
Rating 6 - Okay. 40 out of 199 reviews" "
Rating 4 - Poor. 25 out of 199 reviews" "
Rating 2 - Terrible. 19 out of 199 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Debbie

Business traveller, Travelled with pets
It was quiet but between the spiders in the room and the roach that greeted me, it was hard to sleep
Stayed 2 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Debbie,We're deeply sorry to hear about the unwelcome guests you encountered during your stay. Your comfort and peace of mind are of utmost importance to us, and we sincerely apologize for any distress caused by the presence of spiders and a roach in your room. Please rest assured that we take cleanliness and pest control seriously, and we will address this matter promptly with our housekeeping and maintenance teams to ensure a more comfortable experience for all our guests in the future. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Zachary,Thank you for taking the time to leave your feedback. We value all guest comments and will share your experience with our team for future improvements. If you have any further concerns, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Loren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find . .quiet . .clean
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Loren,Thank you for your glowing feedback. We're delighted to hear that you found our location easy to find and enjoyed the peaceful and quiet atmosphere during your stay. Maintaining a clean environment is a top priority for us, and we're glad you found our accommodations up to your standards. We hope to welcome you back for another pleasant experience in the future!Sincerely, Hotel Manager

4/10 Poor

Rhonda, Foley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property is extremely run down. Lock didn't work properly on door. Floor was cracked in room and air conditioning needs upgraded.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Rhonda, We appreciate your feedback and will share it with our team for future improvements. Your comments are valuable for enhancing the quality of our facilities and services. Thank you for bringing these issues to our attention.

8/10 Good

Luz

N/a
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Luz,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

6/10 Okay

Dawn

Travelled with family, Travelled with family and small children
It says breakfast is free but if you don’t like waffles the only breakfast you will get is a half of honeybun
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Dawn,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our breakfast options are designed to cater to a variety of preferences, including waffles as a highlighted offering. We appreciate your feedback and will take it into consideration as we continually strive to improve our services.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable room. No complaints.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Martin,Thank you for taking the time to share your positive experience. We're thrilled to hear that you found the room nice and comfortable, and we appreciate your kind words. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom was not clean (Toilet,bathtub). I wiped water of the ground with a towel and it came up black. Sheets had stains.
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. We strive to maintain a high standard of cleanliness and we are disappointed to hear that we fell short in this regard. Your comments have been passed along to our housekeeping team for immediate attention.

6/10 Okay

Roxana

Liked: Cleanliness, staff & service
Disliked: Room comfort
Thin mattress
Very thin mattress on a metal frame. Check in and everything but the bed was great. The bed was a thin mattress and with it being on a metal frame every time you moved it sounded like metal can if you squeeze it.
Stayed 2 nights in Nov 2023
Response from Manager on 5 Dec 2023
Hello Roxana,We appreciate your feedback regarding the mattress on a metal frame. We apologize for any inconvenience caused and regret that it did not meet your expectations. Your comments will be shared with our team for improvement. Thank you for choosing our hotel and we hope to welcome you back in the future.

4/10 Poor

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn
Bathtub was old and scratched. Chair in room was old, faded and dirty.
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Sharon,Thank you for sharing your feedback regarding the bathtub and chair in your room. We appreciate your input on areas that may need improvement. Our team will take note of these concerns to ensure a better experience for our future guests.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Aug 2023
Response from Manager on 1 Nov 2023
Hello Jason,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a good experience with us. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back soon!

2/10 Terrible

David

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 18 Oct 2023
Dear David,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely,Hotel Manager

4/10 Poor

Jaleayah

Mold on shower curtain. Strong cigarette smell.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 17 Oct 2023
Dear Jaleayah,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely,Hotel Manager.

10/10 Excellent

Lila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Lila,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

calvin

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
charge way to much for pet
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello calvin, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Served it’s purpose
The bed was extremely hard just on a platform. There is no carpet in the rooms and the breakfast was inedible. Our stop was due to a long drive from Vegas to Florida. Good thing it was a overnight stay only otherwise we would have picked a different place
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our bed and breakfast. Please do come see us again.

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent. Checking in and out plus stay was nice. Thanks much.
Stayed 1 night in Jul 2023
Response from Manager on 23 Jul 2023
Hello Jasmine,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Fred

Disliked: Property conditions & facilities
The room had a odor to it. The tv didn’t work properly. It was just a place to stay overnight and move on.
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Hello Fred, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 Poor

Dana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very unclean.
The floor in our room was nasty. Our feet were black. The bed cover was dirty and needed to be washed. If there had been any other hotels with vacancies, we would NOT have stayed there.
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Hello Dana, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No too bad
Decent place to stop when passing through
Stayed 1 night in Jul 2023
Response from Manager on 16 Jul 2023
Hello Jeff,Know that your voice is of tremendous importance to us and we value your comments about our hotel. We hope you will return so that we can provide you an even superior experience.

8/10 Good

maureen

Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Hello maureen,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Jeremy

Disliked: Cleanliness, property conditions & facilities
The room smelled like smoke SO BAD even though it was listed as non smoking. I woke up with a migraine because of it!! There was a huge smashed bug on the wall that the cleaners didn’t even bother to wipe off, the beds were hard flat and felt like a cot with a mattress thrown on top. Our sheets had very obvious pee stains on them so we slept on top of the covers bc that’s freaking gross. If it hadn’t been 11pm when we checked in we would’ve found somewhere else to stay - unless you are cool with paying $100 for that I would NOT stay here. Oh almost forgot, we got up with our backs aching and heads pounding the next morning and took our 3 kids down to have breakfast only to find not a single hot item left. A few slices of bread and some waffle batter, and they would not refill anything.
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
Hello Jeremy,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Minuette

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Jun 2023
Response from Manager on 19 Jun 2023
Hello Minuette,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Daniel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 23 May 2023
Hello Daniel,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 20 May 2023
Hello William,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Rick

Travelled with family
Average hotel.
Stayed 1 night in May 2023
Response from Manager on 8 May 2023
Hello Rick, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

4/10 Poor

Sonya

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No phone plugs, dirty wash cloths, tin, yes tin, bed frame that made noises when you moved on it, hard six inche mattress and a floor strip that I tripped on coming out of the bathroom, bathroom door did not close smoothly.
Stayed 1 night in Apr 2023
Response from Manager on 2 May 2023
Hello Sonya,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

PATRICIA, Cabot

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. Bed was less than great but it served its purpose. I just needed to sleep in it. Convenient to wide variety of food/gas/shopping locations.
Stayed 1 night in Apr 2023
Response from Manager on 28 Apr 2023
Hello PATRICIA,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our bed. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for the price
Changed room since AC/Heat did not work. Bed very comfortable but frame was noisy. Very nice, clean shower.
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Hi Melissa,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Though glad that our staff took care of it iimmediately. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

4/10 Poor

Paul

Travelled with partner
Disliked: Staff & service, amenities
Motel Hidden behind a car wash business. Big sign at desk proclaiming breakfast from 6am til 9 am Lobby with waffle maker and cereal dispensers noted at check in. At 6:20 in morning, Nothing! No one in office to speak to. Other reviewers have had breakfast issues as well. Looks like there were just too few people there that night for the staff to bother with.
Stayed 1 night in Apr 2023
Response from Manager on 15 Apr 2023
Hello Paul,We appreciate the comments, especially with regards to your opinion of our staff and also our breakfast. We appreciate you taking the time to share your experience.

4/10 Poor

Suzanne

Stayed 1 night in Mar 2023
Response from Manager on 17 Apr 2023
Hello Suzanne, Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Iain

Liked: Amenities, property conditions & facilities
Unfriendly evening staff with no greetings or verbal acknowledgments. Asked for a non smoking room and the first room I was put in smelled of smoke. When staff was informed, no acknowledgment was said until a new room was given.
Stayed 1 night in Mar 2023
Response from Manager on 12 Mar 2023
Hello Iain,Thank you for taking the time to share your comments regarding our staff and also our room. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terrible

Morayma

Stayed 1 night in Feb 2023
Response from Manager on 3 Mar 2023
Hello Morayma, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Elaine, Mayview

Travelled with family
Disliked: Staff & service, property conditions & facilities
Beds and bed and bath linens were below par. Breakfast was frozen patties that had to be microwaved. One microwave for about 7 guests at the time. There was cold cereal, no fruit or yogurt. Decor in the rooms was 1970s, cornice over window didnt fit.
Stayed 1 night in Feb 2023
Response from Manager on 3 Mar 2023
Hello Elaine, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Karissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Manager on 7 Mar 2023
Hello Karissa,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

2/10 Terrible

Debbie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was old, outdated, not as represented at all. The thin mattress was on a metal frame that popped ever time you moved. Bed was uncomfortable. Awful
Stayed 1 night in Feb 2023
Response from Manager on 3 Mar 2023
Hello Debbie, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Some of the electrical outlets didn't work, and the bathroom light was very dim. I noted this online in the check-in review, but nothing was done about it.
Stayed 3 nights in Dec 2022
Response from harry on 19 Jan 2023
i really apologized for the issue. it have been corrected

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
It was a good trip even though we had to change rooms because of heating problems
Stayed 2 nights in Nov 2022
Response from harish on 19 Jan 2023
I am really sorry for that issued. the problem have been corrected.

10/10 Excellent

Jim

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Easy on and off of I-20!
Response from Manager on 3 Mar 2023
Hello Jim,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

charles

Business traveller
no qualty here
did not get the room i reserved and paid for. dirty smoking room, mold in bathroom. dirty sheets.
Stayed 3 nights in Oct 2022
Response from Manager on 3 Mar 2023
Hello charles, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

8/10 Good

Richard

The managing desk clerk needs to smile and give a good rapport.
Stayed 1 night in Oct 2022
Response from harry on 13 Oct 2022
Thank You

2/10 Terrible

John, Castle Rock

Disliked: Cleanliness, property conditions & facilities
Room was filthy, walls and paint were dirty and gross! GFCI above sink was broken and didnt work! Not a good experience at all! Wont be back!
Stayed 1 night in Jun 2022

6/10 Okay

joshua

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in May 2022

6/10 Okay

William

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Jacki

Stayed 1 night in Mar 2022

2/10 Terrible

John, Boise

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, bedding dirty with cigarette burn holes. No elevator, had a very elderly dog that couldn’t get up the stairs… asked for a first floor room and was told none were available, yet the parking lot was empty and it was 6 pm. Checked out within an hour of checking in. Will never stay at a Quality Inn again.
Stayed 1 night in Mar 2022

6/10 Okay

Trevor

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
Easy access. In terrible need of updates. Weird, harsh decor, not calming at all. Furniture looks like mixed pieces from goodwill. Chair was horribly stained. Otherwise seemed clean. Morning person greeted me in her PJs 😳 Said breakfast but only coffee
Stayed 1 night in Feb 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Basic one night inexpensive stay.
I was disappointed that the shower did not work properly. I reported it to the manager before leaving. It was a basic place to stay. It was nothing extra.
Stayed 1 night in Feb 2022
Response from f on 16 Feb 2022
improvement have been made

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
It was great. Super great service
Stayed 1 night in Feb 2022
Response from h on 16 Feb 2022
Thank you.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from h on 16 Feb 2022
thanks,