Exterior
Check availability

Reviews of SureStay Plus Hotel by Best Western Rexburg

2.5 out of 5
SureStay Plus Hotel by Best Western Rexburg
885 W Main Street, Rexburg, ID

Reviews

8.4

Very good

Rating 10 - Excellent. 365 out of 788 reviews" "
Rating 8 - Good. 288 out of 788 reviews" "
Rating 6 - Okay. 71 out of 788 reviews" "
Rating 4 - Poor. 36 out of 788 reviews" "
Rating 2 - Terrible. 28 out of 788 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Braydon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and updated. Comfortable clean stay. No regrets!
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

JODIE

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay for my daughter's college graduation.
Stayed 3 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was great. Very convenient for what we needed at the time. The staff was really nice.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

sandy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Pros: The breakfast was good. Cons: Very small bathroom. Could barely fit on toilet and close the door. This hotel has stairs only. No elevators. You have to haul your stuff up to the second floor. They don't automatically clean your room and restock toilet paper everyday like most hotels do. I caught an employee walking down the hallway and asked for some kleenex and toilet paper. SureStay over charged me for my stay. I stayed two days and got charged for three days. I called to clear it up and was told they would take care of it, only to find the same overcharge on my bank statement. I would not recommend this hotel.
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
A little better than I expected.
Stayed 3 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Sandra

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
four pillows all puffy why not two soft and unpuffy instead of four identical room 204 sink does not drain well
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The only thing we wish we had was an elevator because of luggage on the 2 nd floor but it’s not a deal breaker for us.
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wood floors in room. Nice updated hotel. Good breakfast. Quiet. Night light offered in room-good for kids. Fridge and microwave came in handy. Free upgraded room was nice. There is no elevator in the two story hotel.
Stayed 5 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Eduardo, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a night on our way to final destination. Nice clean hotel and the staff/reception was super friendly. I recommend it.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,53066 PropertyGMSureStay Plus by Best Western Rexburg

10/10 Excellent

Symantha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Night auditor was friendly and property was clean
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Esteban

Stayed 4 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled, but noisy
I stayed here for 2 nights. I guess it used to be a Motel 6 or super 8 or something like that. First for the Pro's. The hotel was clean and well maintained. The furnishings were adequate and athletically pleasing. Now the cons. The breakfast was marginal at best. My son and I got to the breakfast about 30 minutes before it closed and they were out of about everything. They had sausage patties or you could get some cereal or make a pancake or waffle. No eggs, toast, yogurt, bagels or much of anything else. That was true for both mornings we were there. On my last day, after looking at the breakfast, we just decided to go somewhere else. The worst thing about this hotel was the noise! I think the walls are made of paper. I could hear 2 different TV's from other rooms and anything that happened in the halls. Both mornings at 6:00 some idiot was using the ice machine for 15 minutes at a time and you could hear every cube of ice fall. I really find it hard to express how noisy it really was. I travel a lot for work and I can't remember a worse hotel when it came to the noise. I really try to be objective on these reviews, and admittedly the hotel was completely full the nights I was there, but I've never quite experienced anything like the noise I experienced here.
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly Happy
Everything was 100% satisfactory and pleasant, except the beds and bedding. Both th beds and bedding were rather hard, stiff, and uncomfortable. Other than that though, it was aesthetically pleasing, pool area was immaculate, and staff was very friendly and comfortable.
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Room could use a rug. Breakfast wasn’t stocked very well.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

kim or Melissa jensen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Melissa

Stayed 1 night in Dec 2023
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Jared

Disliked: Staff & service, property conditions & facilities
Snakes
Hidden pet fees, broken hot tub, staff eating their own breakfast and watching tik tok and room didn’t get cleaned once
Stayed 4 nights in Dec 2023
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Marci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always we enjoy the pool when we visit our kids who attend BYU Idaho. Thank you for being open Christmas.
Stayed 2 nights in Dec 2023
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

steven

Liked: Amenities
Great receptionist Room is good Tv doesn’t work trying to reboot cable box hopefully that fixes it
Stayed 1 night in Dec 2023
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Marco

Liked: Staff & service
Too much noise
Stayed 2 nights in Dec 2023
Response from General Manager on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Randy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
I’m sad I still have to stay here another night!
The bed is a slab of cement. The throw pillows are a joke to sleep on. We couldn’t put our grandson down on the floor because it turned his feet and clothes black. You can’t walk in the vinyl floor without shoes the bathroom is so small I feel like I’m in a gas station stall. I just don’t think they want you to come back. The front desk are the sweetest and accommodating. But if they can’t bring in a rug or new bed your one nights sleep is a waist. Just keep on driving. You will not sleep.
Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 15 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first and last time that I stay in this hotel. They charge fees for everything!!! They charge $60 for two tiny dogs. Hold me plus $60 for safe deposit. After leave the hotel, I just have money for gas to come back home. I did not find nothing in the app about extra fees. American inn never charge me nothing for my tiny dogs and never charge me safe deposit. Also could not have accessible room due my dogs. Very disappointed with surestay hotel. Now I now the reason that this hotel is always empty.
Stayed 1 night in Nov 2023
Response from General Manager on 15 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jarett

Stayed 1 night in Nov 2023
Response from General Manager on 15 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Gheorghe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Margot, front desk lady she is professional, suggested right places around , well knowledgeable
Stayed 3 nights in Nov 2023
Response from General Manager on 15 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Anthony

Stayed 1 night in Nov 2023
Response from General Manager on 15 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice stay for us
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Larry J

Stayed 1 night in Nov 2023
Response from General Manager on 15 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, friendly staff. Clean room
Stayed 1 night in Oct 2023
Response from General Manager on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Friendly staff, reasonable experience for he price
The hot tub was out of order. My toilet in room 119 ran constantly, there were a few ants. The staff was friendly and everything otherwise seemed clean.
Stayed 2 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Anjanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the "wood" floors. It made the room feel very clean. No dirty stained carpet. Breakfast had lots of different options, including things my gluten free daughter could eat. I would definitely stay here again.
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Wallace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and convenient.
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Nathan

Stayed 1 night in Oct 2023
Response from General Manager on 14 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Claudio

Stayed 1 night in Oct 2023
Response from General Manager on 14 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Me (Marjie)

Stayed 1 night in Oct 2023
Response from General Manager on 14 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Adia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.. swimming pool was fun and semi warm. Hot tub is great. Breakfast was good. Staff was nice and friendly
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Honeylyn

Stayed 1 night in Oct 2023
Response from General Manager on 16 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming for the grandkids
Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 11 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

harold

Liked: Staff & service, property conditions & facilities
I was impressed over all with my stay at sure stay but one thing sticks out. the pillows! those pillow were hard as a rock like sleeping on a brick. how about putting some softer pillows as well as hard one in the rooms after all there are 8 pillows in the room i had.
Stayed 3 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pool and hot tub
Stayed 1 night in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A nice place to stay. Clean, comfortable, huge pool,
Stayed 1 night in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.