Outdoor pool, open 9:00 AM to 8:00 PM, pool cabanas (surcharge)
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Reviews of Silver Legacy Resort Casino at THE ROW

4 out of 5
Silver Legacy Resort Casino at THE ROW
407 N. Virginia Street, Reno, NV

Reviews

8.4

Very good

Rating 10 - Excellent. 2222 out of 4420 reviews" "
Rating 8 - Good. 1180 out of 4420 reviews" "
Rating 6 - Okay. 507 out of 4420 reviews" "
Rating 4 - Poor. 272 out of 4420 reviews" "
Rating 2 - Terrible. 239 out of 4420 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, central to downtown river walk district.
Stayed 4 nights in Apr 2024
Response from Donald C. on 10 May 2024
Thank you for the review.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay thanknyou
Stayed 1 night in Apr 2024
Response from Donald C. on 10 May 2024
Thank you!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was what I have always expected but seldom got. Everything was excellent!
Stayed 2 nights in May 2024
Response from Donald C. on 10 May 2024
Thank you! Were glad you enjoyed your stay with us!

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donald C. on 10 May 2024
Thank you for the review.

8/10 Good

Carol

Liked: Cleanliness, staff & service
The hotel is fine, the rooms are small but nicely appointed and clean. Check in was easy, as was check out. Staff was helpful and pleasant. We weren’t thrilled with the downtown area as there are a lot of street people which is sad. Also the casinos at The Row are not very exciting, with older machines. The choices for regular food (breakfast & casual dinner) were limited.
Stayed 7 nights in Apr 2024
Response from Donald C. on 10 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy Reno and usually stay at The Silver Legacy.
Stayed 1 night in May 2024
Response from Donald C. on 10 May 2024
Thank you!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great casino
Stayed 1 night in May 2024

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great for families, couples, everybody. There is something for everybody.
Stayed 1 night in May 2024
Response from Donald C. on 10 May 2024
Thank you.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in May 2024
Response from Donald C. on 7 May 2024
Thank you for the review.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Donald C. on 7 May 2024
Thank you for the review.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donald C. on 7 May 2024
Thank you for the review.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Donald C. on 7 May 2024
Thank you for the review.

8/10 Good

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very satisfied with the stay. Very convenient that it’s physically connected to circus circus and the el dorado so there’s something for the whole family even little kids- mix of restaurants/casino/arcades. Staff was friendly, knowledgeable and helpful.
Stayed 1 night in Apr 2024
Response from Donald C. on 7 May 2024
Thank you for the great review!

6/10 Okay

Mildred

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed in our room. The bathroom was extremely small. It would certainly not accommodate a large person. The ceiling in the main room had some water damage that was poorly repaired. There were also repairs in the bathroom that were sloppily done, paint splatters etc. I will not be staying at this property again.
Stayed 2 nights in May 2024
Response from Donald C. on 7 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Weihua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donald C. on 7 May 2024
Thank you for the review

10/10 Excellent

Rae lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in May 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been many years since I’ve stayed at Silver Legacy. I switched to the Eldorado because checkin was easier than Silver Legacy. Things have changed for the better. Checkin and checkout was a breeze at Silver Legacy, this time. As always, the decorations are beautiful, the views are stunning, and proximity to all the fun was perfect. I’ll start saying here again.
Stayed 2 nights in Mar 2024
Response from Donald C. on 2 May 2024
Thank you for the great review! We are glad to see you enjoy our new checkin and checkout features at the Silver Legacy. We hope to see you again soon!

8/10 Good

Jennifer, Rock Springs

Liked: Cleanliness
Didn’t like that casinos are smoking. Front desk staff was slow.
Stayed 1 night in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the feedback.

8/10 Good

Judith, Salem

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The check in was very irritating: there was only one person assisting. Everyone had to do self check in on a computer. It was annoying and obviously some people were totally lost. Then you had to come back after you got a text your room was ready and have the machine produce a key card. This operation should be optional. Check out was the same unless you got ahead by checking out on the tv. Very few restaurants which were under staffed, slow and poor selection.
Stayed 2 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a girl's weekend to see Seinfeld and Gladys Knight. I ordered extra 150 feet in the room for 4 of us. There was plenty of room, the beds were comfortable. When we asked for more towels, they brought them promptly. Only complaint would of been a pocket door for the sink bathroom for more privacy. Otherwise it was so much fun and so roomy. Thanks Silver Legacy!
Stayed 3 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you!

10/10 Excellent

Stacie

Stayed 3 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean property but tables were expensive and not a lot open. This despite the fact no one was playing.
Stayed 1 night in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the feedback.

10/10 Excellent

Muralidharan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment
Stayed 3 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and quiet. Lots of food options and was very clean.
Stayed 1 night in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

8/10 Good

Irene

Travelled with family
Liked: Staff & service
The only thing that we didn’t like was there wasn’t a fan in the bathroom.
Stayed 2 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The only don’t like de Pool area but everything also is excellent I loved
Stayed 3 nights in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for the feedback.

6/10 Okay

Mark

I started getting annoyed at check-in. There were only two clerks to check in a line running halfway to the valet desk. They want folks to use the machines that they’ve set up in place of people, but evidently people want to deal with PEOPLE! My annoyance grew when I learned that, payment of a daily resort fee notwithstanding, the hot tub is off-limits to folks who haven’t ante’d up for a ‘Spa Pass’.
Stayed 2 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

SHAYAN

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

2/10 Terrible

Roxanne

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Extremely curt staff. Pool and hot tub not working.
Stayed 2 nights in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

2/10 Terrible

Cynthia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

10/10 Excellent

Christina

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

4/10 Poor

Tamra

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Staffing was horrible!!! Everything was extra ie coffee pods in room, waiting 30 minutes to ck in after being told it would be $30 for being 30 minutes early. Left and returned to wait 30 minutes for Jennifer to ck me in. I stood with about 10 people behind me to clean her station. Management came out no relief. I made the joke to the line watch they will all disappear to the back room.
Stayed 2 nights in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay.
Stayed 1 night in Mar 2024
Response from Donald C. on 29 Apr 2024
Thank you for the feedback.

10/10 Excellent

Shrmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Those we encountered were helpful.
Stayed 1 night in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for the review.

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, but due to a mix-up with the booking agency, expedia.com, total cost was nealry $90 more than disclosed, we were lucky they still had a open room as the dates we had reserved, somehow got changed on the website, so we had to pay a higher room rate or find another place.
Stayed 1 night in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean comfortable.
Stayed 2 nights in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for the review.

6/10 Okay

Donald

Travelled with family
Disliked: Cleanliness
I stayed in room 3154. The carpet is filthy. Also, This is the first time I have stayed in any hotel where they charged $20 dollars to check in early. I understand there is a designated check-in time usually between 3 and 4pm but if the room is ready it seems classless and tacky to nickel and dime loyal customers to charge a fee just to check-in. I have always enjoyed my stays in the past at SL but I'm thinking in the future I probably will stay somewhere else.
Stayed 3 nights in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Joseph, Loudon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for the review.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for the review.

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for the review.

10/10 Excellent

Debrough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty. Safe easy to walk to from the Amtrak station. Lovely room
Stayed 1 night in Apr 2024
Response from Donald C. on 25 Apr 2024
Thank you for the great review!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel very quiet and safe
Stayed 2 nights in Apr 2024
Response from Donald C. on 25 Apr 2024
Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Donald C. on 25 Apr 2024
Thank you for the great review!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Donald C. on 25 Apr 2024
Thank you for the great review.

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel. Staff were friendly and helpful. Overall really pleased with our stay. Hotel was clean and all amenities were good.
Stayed 1 night in Apr 2024
Response from Donald C. on 25 Apr 2024
Thank you for the great review!

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept and the rooms are very nice. We also found staff to be friendly and helpful. We had a relaxing stay.
Stayed 1 night in Apr 2024
Response from Donald C. on 25 Apr 2024
Thank you for the great review!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 4 nights in Apr 2024
Response from Donald C. on 25 Apr 2024
Thank you for the great review!

10/10 Excellent

John, Meadow Vista

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Inside hallways to other properties with restaurants
Stayed 1 night in Apr 2024
Response from Donald C. on 23 Apr 2024
Thank you for the review.

10/10 Excellent

Jairo, Sacramento

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience !!!
Stayed 1 night in Apr 2024
Response from Donald C. on 23 Apr 2024
Thank you for the review.