Remuda Key

Our first night sleep was interrupted by a broken fire protection pipe setting off the building alarm at 2AM. We stood outside for 1.5hrs. Luckily our room wasn’t one of the rooms that had water damage. We weren’t compensated for our inconvenience. The building is still under repair for some of the amenities. A lot of the surrounding area has yet to recover. We understood this before going down but wanted to support the area. The room we stayed in was one of the nicer ones. During our week stay, we noticed 2 of the 3 bathroom exhaust fans either barely worked or didn’t work at all. Water down there can smell a little sulfury so not having working exhaust fans is less than ideal. The garbage disposal didn’t work. Lamps were glued together. Between this and the fire protection pipe break, it appears they are struggling to keep up with the general upkeep while they're focused on bringing back the bigger pool features. Staffing is very friendly but it feels they aren’t getting good communication and support from the resort. Pink Shell has come up with several new money making programs of late that the staff seemed under informed on. New free refill cups and ice cream stands fell a little short. They also recently changed the tipping process for breakfast which likely hurts the servers. We enjoyed ourselves, but with other premium options on the beach, Pink Shell needs to step it up or its great reputation of the past won’t be able to save it from the competition.

Great boutique hotel. Staff friendly and the free breakfast was icing on the cake!

Great customer service and friendly staff