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Reviews of City Wall House by House of Fisher

4 out of 5
City Wall House by House of Fisher
26 West Street, Reading, England

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 61 reviews" "
Rating 8 - Good. 19 out of 61 reviews" "
Rating 6 - Okay. 4 out of 61 reviews" "
Rating 4 - Poor. 4 out of 61 reviews" "
Rating 2 - Terrible. 4 out of 61 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

debbie

Business traveller
Disliked: Amenities
I've stayed here a few times now and every stay I have the same issue with the television not working or being available. It's a shame that this makes this accommodation no good. I'm travelling for work, so the basics matter. I've just cancelled 8 weeks of bookings after experiencing 3 weeks of the same problem.
Stayed 2 nights in Mar 2024
Response from Alastair on 4 Apr 2024
Hi Debbie, Please accept our sincerest apologies for these issues you have faced during your recent bookings ref the TV's not working as they should. Having discussed this with you directly, we are grateful you have decided to continue your stays with us moving forward, provided we ensure this issue does not happen again. Kind RegardsGuest Services

10/10 Excellent

debbie

Business traveller
Liked: Cleanliness, property conditions & facilities
Perfect for a home away from home feel. Close to everything, comfortable, clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sirinthip

Liked: Cleanliness, amenities, property conditions & facilities
It’s all excellent. The property has well maintenance. Kitchen appliances , bathroom, heater are well-functioning. The location is very good, close to walking street and you can walk everywhere in reading.
Stayed 4 nights in Oct 2023

8/10 Good

Colin

Business traveller
Liked: Cleanliness, room comfort
Reading city walls apartments
Good location , easy entrance instructions apartments are relatively well maintained - kitchen area slightly shabby but ok
Stayed 4 nights in Sep 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its was a great location clean but fully functional kitchen wardrobe bit date and doors warned but lovely and clean would recommend to anyone great welcoming breakfast bits
Stayed 2 nights in Aug 2023

8/10 Good

Brian

Liked: Cleanliness, room comfort
Amazing apartment.
We had an enjoyable time , once we had got there. Everything is on your doorstep. Parking had to be paid for. Good access.
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 6 nights in Apr 2023

10/10 Excellent

S y

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Pik Heung

Travelled with family
Liked: Amenities
Staffs are nice and communications is awesome. Hot water ran out. Floor is dirty. Location is convenient.
Stayed 1 night in Mar 2023

8/10 Good

antoinette

Liked: Cleanliness, room comfort
Lovely stay at city wall apartment Reading
Stayed 1 night in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, room comfort
Great place to stay, had no issues
Stayed 4 nights in Jan 2023

4/10 Poor

Wing Sze

Stayed 7 nights in Dec 2022

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Manand

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Sep 2022

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
This apartment is in a perfect location. I even got a free upgrade from studio to one-bed. The view from the window wasn't very attractive, but the property is clean, well equipped and comfortable. Easy check-in instructions.
Stayed 2 nights in Aug 2022

2/10 Terrible

Emma

Stayed 2 nights in Aug 2022

10/10 Excellent

Amanda

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

cheuk ying

Liked: Cleanliness, room comfort
The apartment is clean and comfortable. Great location, few mins walking distance to the mall and supermarket. The apartment is noisier than we expected, many buses pass by the main road, can hear clearly what the people talk on the street.
Stayed 6 nights in Jul 2022

10/10 Excellent

Saish

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Would be better to have a wifi password mentioned inside the room. The service number mentioned in the room never worked!
Stayed 3 nights in Jun 2022

8/10 Good

chiu wai

Stayed 6 nights in Jun 2022

8/10 Good

CHING TIN

Stayed 23 nights in Mar 2022

8/10 Good

Mathilda

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022

2/10 Terrible

kaye

Travelled with family
Liked: Cleanliness, property conditions & facilities
It stank of curry and spices. It is being used as hostel accommodation by migrant families with numerous children and people isolating with Covid. There was Rubbish bags and shoes in the corridors which is a fire hazard. The apartment itself was clean and well maintained When we arrived after a 3 hour drive we had no key. After a 1/2 hour wait we entered to find someone else’s stuff in our room, which breaks covid rules. We were moved to another room. I would not recommend this place currently due to its use.
Stayed 2 nights in Dec 2021

8/10 Good

S

Business traveller
Liked: Cleanliness, room comfort
Everything you need
Great place to stay with cooking facilties, everything you need.
Stayed 14 nights in Sep 2020

10/10 Excellent

JAMES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Tsz Ho Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020

8/10 Good

Mandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect business base
Great location, good basic supplies and offers from quality local restaurants. Great communication and surprisingly quiet. Slightly tricky entrance box on apartment door but super clean and comfortable
Stayed 1 night in Sep 2019
Response from Alastair Robinson on 29 Oct 2019
Good Afternoon Mandy. Thank you for taking time out to leave a review of your stay with us. I am pleased to see that your were satisfied overall with your apartment, its amenities and the location of our property. We take pride in providing centrally located apartments to give easy access to the surrounding areas. We always appreciate such great feedback, especially when it includes staff involvement. In this case the cleanliness of the apartment and communication with admin teams. I will be sure to pass this on to our staff. We strive to always provide such a good service and I am glad to see this was adhered to. We hope to accommodate you again in the future. Kind Regards, Guest Services Team

10/10 Excellent

Harsha

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation - I highly recommend
The studio apartment was clean and comfortable. I was not expecting a washer dryer to be included so that was a bonus. The kitchen was well stocked with all the dishes and utensils you'd require and the bed was comfortable. The only negative point was that I couldn't work out how to tune into the Sky channels so some directions would have been useful.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very clean, tidy and stylishly furnished. The air cos was very good (especially in late August). Check in and check out instructions were very clear and easy. Communication from the management team was excellent. I Would definitely stay here again the next time I go to Reading Festival.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Namrata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Nandor Sasvari on 11 Jan 2019
Dear Guest, Thank you very much for your feedback and for rating us 4 out of 5. I hope that you had a pleasant stay with us and we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

Mark

The apartment was excellently appointed with good
The apartment was excellently appointed with good facilities and a very comfortable bed. Check-in and check-out was extremely easy If there was one negative it would be that the blinds did not block the morning sun which woke me and my partner earlier than we would have liked.
Stayed 2 nights in Aug 2018
Response from Nandor Sasvari on 3 Sept 2018
Dear Mr Mark, Thank you very much for your wonderful review and for rating us 5 out of 5. I am happy to hear that you have enjoyed your stay with us, apart of the issue with the blinds. I will forward on your comment about this to our senior management for their consideration. Thank you once again for your feedback and I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Good

Verified traveller

Liked: Room comfort
Good business stay
Good location, comfortable bed but stains on bed spread and carpet was quite stained. Overall, very clean
Stayed 1 night in Jul 2018
Response from Nandor Sasvari on 10 Jul 2018
Dear Guest, Thank you for your feedback. I have passed on your comments to the Housekeeping team, please rest assured that this is not something which commonly happens. I am happy to hear that your stay was good overall and I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

Arthur M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outside was very noisy all through out the day with construction and noises
Stayed 2 nights in Jun 2018
Response from Nandor Sasvari on 10 Jul 2018
Dear Mr Arthur M, Thank you very much for taking the time and writing this review. We are always looking forward to our guests feedback as this way we are able to improve our services. Thank you very much for giving us 5 out of 5, even though you considered the noise to be disturbing. As this was caused by a construction unfortunately this is something which is outside of our control. I hope that we will be able to welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

4/10 Poor

reading, england

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel - needs attention
The apartment itself was great. There were a few hairs in the bed and bath though. The reason for the poor rating is because there was an extremely pungent smell throughout the apartment - which did not disappear even with the windows open. It is a pity as great location and overall clean.
Stayed 1 night in Apr 2018
Response from Nandor Sasvari on 6 Apr 2018
Dear Guest, Thank you very much for taking the time and writing us your review. We are always looking forward to receive feedback from our guests, as this way we can continue to improve our services. I would like to assure you that this is not our normal standard which we offer and I have been already in contact with our Housekeeping management and asked them to investigate this and do everything in their power to avoid these kind of situations in the future. I am happy to hear that you were satisfied with the apartment itself and I hope that we will have the opportunity to welcome you again in one of our apartments in the future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Good

Mr DH Herft

Liked: Cleanliness, staff & service, room comfort
Great property
Great stay as always, only issue this time was an overbearing smell of spicy food in the apartment.
Stayed 2 nights in Jan 2018
Response from Nandor Sasvari on 15 Feb 2018
Dear Mr DH Herft, Thank you for your feedback. I am sorry to hear that you had an issue with the apartment this time. I am sure that this was just a one off situation and I will inform the relevant persons to prevent this from happening in the future. I am happy that you still think that it was a great stay. I hope that we will be able to welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Good

Catherine

Liked: Staff & service, room comfort
Great location in the centre.
Very handy central location, I was expecting street noise but there was none, probably because the bars are all at the other end of town. Out of hours help is efficient and helpful. Kettle was broken, some fittings were a bit dated. Bed fairly comfortable.
Stayed 3 nights in Jan 2018
Response from Nandor Sasvari on 15 Feb 2018
Dear Catherine, Thank you very much for taking the time and providing us with your feedback. We are always looking forward to reviews in order to improve our services. I am happy to hear that you enjoyed your stay with us and that you find our out of hours help efficient. I will forward on your notes about the kettle and the fittings to the relevant departments so these can be looked at. I hope that we will have the opportunity to welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

2/10 Terrible

Amal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartments
great new clean apartment. Some street noise at kicking out time a minor downside but that's what you get for being central!
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Overall good
Overall goood, but the traffic was very loud and noisy.
Stayed 4 nights in Sep 2017

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing apartment in the centre of Reading
Amazing place shame I cannot book again.
Stayed 2 nights in Jun 2017

6/10 Okay

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
City Wall June 2017
Very hot - Air con would have been very welcome. Did not realise I had been charged over £60 'Fees & Taxes' for booking a room which I feel was not made obvious when booking.
Stayed 4 nights in Jun 2017

6/10 Okay

S

Liked: Cleanliness, property conditions & facilities, room comfort
Good central location but be careful of noise
The apartment was lovely with everything you needed for a weeks' stay. Handy for work too. The room was at the front and as such I got all the noise of drunken people each evening and the awful cacophony of buses, road sweepers, boy racers and recycling vans. Had to have windows open but a fan or air con would have been better. Easy instructions for accessing building. Bedroom wall shook every time another door was closed in the building which was a little disconcerting. Would happily stay here again but would insist on a room to the back. No washing up liquid so had to use dishwasher.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Spacious, convenient location, easy access to central Reading

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very practical and clean. Near to all amnities.
Has a good and very modern interior that makes it very confortable. Although there are no carparks provided. Carparks are gery important.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and easy
Stayed one night for work and was centrally located, had everything I needed and an unexpected welcome pack of cereals, milk & juice for breakfast!

4/10 Poor

Sunita Prakash, HongKong

Disliked: Staff & service, property conditions & facilities, room comfort
Hope you do put air-condition in the rooms for sum
The room was too hot (boiling) fans not working didn't sleep 5 nights (sleepless nights)