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Reviews of Jannah Hotel Apartments & Villas

3.5 out of 5
Jannah Hotel Apartments & Villas
Mina Al Arab, Ras Al Khaimah

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 81 reviews" "
Rating 8 - Good. 31 out of 81 reviews" "
Rating 6 - Okay. 11 out of 81 reviews" "
Rating 4 - Poor. 5 out of 81 reviews" "
Rating 2 - Terrible. 7 out of 81 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ali

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Great place
One of the coolest places i have ever stayed in starting from the easy checkin , the apartment was super spacious with an amazing view, everything were convenient and the staff were very friendly!
Stayed 2 nights in Sep 2023
Response from Johhny on 14 Sept 2023
Dear Mr. Ali, Thank you for taking the time to provide us your feedback. We are delighted to read your review and know the wonderful experience you had with us. Your appreciation of our service team is much appreciated and they will definitely receive the recognition they deserve. We look forward to welcoming you back and creating even more Jannah memories. Kind regards, Johnny Abou Rjeily General Manager

6/10 Okay

Mohamed

Stayed 2 nights in Jun 2023
Response from Johnny on 3 Jul 2023
Dear Mr. Mohamed,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Johhny Abou Rjeily General Manager

8/10 Good

Forbes

Business traveller
Liked: Room comfort
Stayed 1 night in May 2023
Response from Johhny on 31 May 2023
Dear MrForbes,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Johnny Abou RejilyGeneral Manager

8/10 Good

Forbes

Stayed 1 night in May 2023
Response from Johhny on 31 May 2023
Dear Mr.Forbes,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Johnny Abou RejilyGeneral Manager

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2023
Response from Johnny Abou Rjeily on 20 Feb 2023
Dear Mr. Ahmed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Johnny Abou RejilyGeneral Manager

10/10 Excellent

MOHAMED

Stayed 1 night in Dec 2022
Response from Johnny on 27 Dec 2022
Dear Mr. Mohamed,Thank you very much for sharing your positive feedback with us. We as Hotel Management are glad that you had an amazing experience and looking forward to welcome you at the soonest.Best regards,Johnny Abou RjeilyGeneral Manager

6/10 Okay

AWAD

Business traveller
Within acceptable
Staying was ok but I think they good be better, the location is very good the service is within acceptable, the price is little expensive compering to other hotel such as Hilton Garden in the city down town were my colleagues staying
Stayed 6 nights in Nov 2022
Response from Johnny Abou Rjeily on 29 Nov 2022
Dear Mr. Awad,Thank you very much for sharing your positive feedback with us. We as Hotel Management are glad that you had an amazing experience and looking forward to welcome you at the soonest. Best regards, Johnny Abou Rjeily General Manager

10/10 Excellent

MOHAMED

Stayed 2 nights in Oct 2022
Response from Johnny Abou Rjeily on 25 Oct 2022
Dear Mr. Mohamed, Thank you very much for sharing your positive feedback with us. We as Hotel Management are glad that you had an amazing experience and looking forward to welcome you at the soonest. Best regards, Johnny Abou RjeilyGeneral Manager

8/10 Good

Mark

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2022
Response from Johnny Abou Rjeily on 24 Oct 2022
Dear Mr.Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Johnny Abou Rjeily

6/10 Okay

Mohammad, Sterling

Disliked: Amenities, property conditions & facilities
I needed to sleep only. No money for value. Expensive
Stayed 1 night in Jun 2022
Response from Johnny on 14 Jun 2022
Dear Mr.Mohammad, Thank you for sharing your feedback with us. We would like to discuss your feedback in more details with you and one of our Manager will be contacting you to discuss further. We sincerely hope to welcome you back in the near future and offering you our genuine hospitality. Best regards, Johnny Abou Rjeily General Manager

8/10 Good

Binoy

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay in RAK
Overall experience was really good, though some areas need clear improvement, which would've easily made us giving a 5 star rating. Starting with the on-call experience, waiting time in the reception to get the keys, no-proper guidance on how to access the swimming pool or any other common amenities needs improvement. Also the access card to the villa was not working most of the time and we also had almost a 7-8 hours of network disconnection (no wi-fi or anything). Though the customer care people were keen to take feedbacks and listening to all the issues, there was no specific action taken and instead offered discounts on the next visit, which we have to wait & see. The booking experience through direct telephone call was horrible and we didn't like the way the booking person (Mr. Mike) handled us. So we didn't book and instead booked through Hotels.com. The Villa & the community was really good. We had a small indoor pool, which was really good and we enjoyed it. It was 2 mins walk to the beach (but no waves) and 3 mins walk to the community swimming pool. It was full of greenery and flowers all over and it is a really nice place to walk around. There are kids play room inside the villa and also outdoor play area. The 3 BHK villa + maid room was really spacious to accommodate 3 families, whereas the total occupancy of the hotel policy was not really supporting for 3 families, which they should consider increasing. Also the cost was very high, probably due to EID holiday.
Hall
Kitchen
Indoor Pool
Master Bedroom
Stayed 2 nights in Apr 2022
Response from Johhny on 14 Jun 2022
Dear Mr. Binoy, Thank you for taking the time to share your feedback. While I wish you had a better experience, It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With Best regards, Johnny Abou Rjeily General Manager

8/10 Good

KRISTY

Stayed 1 night in May 2022
Response from Johnny Abou Rjeily on 9 May 2022
Dear Ms. Kristy, Thank you very much for sharing your positive feedback with us. We as Hotel Management are glad that you had an amazing experience and looking forward to welcome you at the soonest. Best regards, Johnny Abou Rjeily General Manager

8/10 Good

Barry

Liked: Cleanliness, property conditions & facilities
Quiet area
Stayed 1 night in Mar 2022
Response from Johnny Abou Rjeily on 23 Mar 2022
Dear Mr. Barry, Thank you very much for sharing your positive feedback with us. We as Hotel Management are glad that you had an amazing experience and looking forward to welcome you at the soonest. Best regards, Johnny Abou Rjeily General Manager

8/10 Good

Hend

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022
Response from Johnny Abou Rjeily on 8 Mar 2022
Dear Ms. Hend, Thank you very much for sharing your positive feedback with us. We as Hotel Management are glad that you had an amazing experience and looking forward to welcome you at the soonest. Best regards, Johnny Abou Rjeily General Manager

4/10 Poor

Muthukumaran

Liked: Cleanliness
Disliked: Room comfort
Good for a silent vacation
It was a peaceful stay. Unfortunately there was a disturbance in my flat's fire alarm and then frequent power tripping in the kitchen. The bed was old which gave a body pain. Otherwise, the stay was good and the people were good in all means.
Stayed 2 nights in Oct 2021
Response from Roger Nader on 24 Oct 2021
Dear Mr. Muthukumaran, Thank you for taking the time to share your feedback. While I wish you had a better experience, It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With Best regards, Roger Nader, General Manager

10/10 Excellent

MOHAMED

Travelled with family
Liked: Cleanliness, room comfort
Amazing experience
Beautiful location and easy access , perfect property and clean, spacious appartements, availability of outdoor swimming pool which is good for kids as well as adults. Their restaurant has different options and tasty food. Very cooperative staff.
Stayed 1 night in Sep 2021
Response from Roger Nader on 14 Oct 2021
Dear Mr. Mohamed, Thank you for taking the time to share your experience with us. We were happy to hear that you had an exceptional stay and we appreciate your recognition of the provided services by our team members. Once again, thank you for your time and we look forward to welcoming you back at Jannah Hotel and offering you our genuine hospitality. With warm regards, Roger Nader General Manager

6/10 Okay

Verified traveller

Liked: Room comfort
Improvement needed
Unfortunately, our stay was affected by a few things. The humidity in our room left the walls, floors and furniture damp, the staff efficiently moved us to a better air conditioned room. In that room the cooker gave me a electrical zap when I touched it, there was stains on the curtains and marks on the walls. The staff were all pleasant, helpful and friendly. Maintaince is not to be desired.
Stayed 2 nights in Jun 2021
Response from Roger Nader on 14 Jun 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With Best regards, Roger Nader, General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from Roger Nader on 4 Apr 2021
Dear Guest, Thank you for sharing your experience with us. We regret that our hotel services didn’t meet your expectation. We would like to discuss your feedback in more detail. Please feel free to contact us. Best regards, Roger Nader General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good visit
Stayed 3 nights in Dec 2020
Response from Roger Nader on 2 Jan 2021
Dear Guest, Thank you very much for sharing your positive feedback with us. We as Hotel Management are glad that you had an amazing experience and looking forward to welcome you at the soonest. Best regards, Roger Nader General Manager

8/10 Good

Aziz

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Roger Nder on 22 Dec 2020
Dear Mr. Aziz, Thank you very much for sharing your positive feedback with us. We as Hotel Management are glad that you had an amazing experience and looking forward to welcome you at the soonest. Best regards, Roger Nader General Manager

2/10 Terrible

Waleed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
rate 0 %
Bad service, not clean, delay,
Stayed 4 nights in Nov 2020
Response from Roger Nder on 6 Dec 2020
Dear Mr. Waled, Thank you for your feedback and for the time taken to share it with us! I regret to hear that your stay with us was less than satisfactory, please do accept my apologies for the inconvenience caused.We will discuss your feedback in more details with our concerned department to improve our services . Sincerely yours, Roger Nader General Manager

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marina Views
Room suited our purpose for this stay. Quiet. Situated on marina so access to beach is approx 1+km away. Staff friendly. No tea towel or dishwashing liquid to clean dishes. Otherwise enjoyed our stay.
Stayed 3 nights in Nov 2020
Response from Johnny Rjeily on 15 Nov 2020
Dear Ms. Kim, Thank you for taking the time to provide us your feedback. We are delighted to read your review and know the wonderful experience you had with us. Your appreciation of our service team is much appreciated and they will definitely receive the recognition they deserve. Please do accept my apologies for the inconvenience caused.We will discuss your feedback in more details with our concerned department to improve our services . We look forward to welcoming you back and creating even more Jannah memories. Kind regards, Johnny Rjeily Operations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really amazing... Excellent place to spend time with your partner
Stayed 1 night in Oct 2020
Response from Johnny Rjeily on 12 Nov 2020
Dear Guest, Thank you for taking the time to provide us your feedback. We are delighted to read your review and know the wonderful experience you had with us. Your appreciation of our service team is much appreciated and they will definitely receive the recognition they deserve. We look forward to welcoming you back and creating even more Jannah memories. Kind regards, Johnny Rjeily Operations Manager

6/10 Okay

Lana

Travelled with group
Liked: Property conditions & facilities, room comfort
More about the villa size and not the pool
Pool was like a bath. Didn’t feel like a hotel, limited services available..
Stayed 1 night in May 2020
Response from Abellatif Erraji on 2 Jun 2020
Dear First Class Guest, Thank you for taking the time to provide us your feedback. We are delighted to read your review and know the wonderful experience you had with us. Your appreciation of our Service team is much appreciated and they will definitely receive the recognition they deserve. We look forward to welcoming you back and creating even more Jannah memories. Kind regards, Abellatif Erraji Operations Manager

2/10 Terrible

Ahmed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Abdellatif Erraji on 16 Mar 2020
Dear Mr.Ahmed, Thank you for your feedback and for the time taken to share it with us! I regret to hear that your stay with us was less than satisfactory, please do accept my apologies for the inconvenience caused. Sincerely yours, Abdellatif Erraji General Manager

8/10 Good

JB, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities
Could provide dish washing liquid and pot holders in kitchen. Drainage in shower not the best
Stayed 2 nights in Mar 2020
Response from Abdellatif Erraji on 15 Mar 2020
Dear First Class Guest, Thank you for taking the time to provide us your feedback. We are delighted to read your review and know the wonderful experience you had with us. Your appreciation of our Service team is much appreciated and they will definitely receive the recognition they deserve. We look forward to welcoming you back and creating even more Jannah memories. Kind regards, Abellatif Erraji Operations Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Abdellatif Erraji on 25 Feb 2020
Dear First Class Guest, Thank you for taking the time to provide us your feedback. We are delighted to read your review and know the wonderful experience you had with us. Your appreciation of our Service team is much appreciated and they will definitely receive the recognition they deserve. We look forward to welcoming you back and creating even more Jannah memories. Kind regards, Abellatif Erraji Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Abdellatif Erraji on 16 Feb 2020
Dear First Class Guest, Thank you for taking the time to provide us your feedback. We are delighted to read your review and know the wonderful experience you had with us. Your appreciation of our Service team is much appreciated and they will definitely receive the recognition they deserve. We look forward to welcoming you back and creating even more Jannah memories. Kind regards, Abellatif Erraji Operations Manager

10/10 Excellent

Husain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Abdellatif Erraji on 1 Feb 2020
Dear Mr.Hussein, Thank you for taking the time to provide us your feedback. We are delighted to read your review and know the wonderful experience you had with us. Your appreciation of our Service team is much appreciated and they will definitely receive the recognition they deserve. We look forward to welcoming you back and creating even more Jannah memories. Kind regards, Abellatif Erraji Operations Manage

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2020
Response from Abellatif Erraji on 26 Jan 2020
Thank you for taking the time to provide us your feedback. We are delighted to read your review and know the wonderful experience you had with us. Your appreciation of our Service team is much appreciated and they will definitely receive the recognition they deserve. We look forward to welcoming you back and creating even more Jannah memories. Kind regards,

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
Clean and comfortable
Stayed 2 nights in Nov 2019
Response from Abdellatif Erraji on 20 Dec 2019
Dear First class Guest, Thank you for taking the time to provide us your feedback. We are delighted to read your review and know the wonderful experience you had with us. Your appreciation of our Service team is much appreciated and they will definitely receive the recognition they deserve. We look forward to welcoming you back and creating even more Jannah memories. Kind regards, Abellatif Erraji Operations Manager

6/10 Okay

Fadi

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nothing bad all good. Good value well equipped lovely staff
Stayed 6 nights in Mar 2019
Response from Abdellatif Erraji on 28 Mar 2019
Dear Mr.First Class Guest, Thank you for taking the time to give us your feedback with details. We're happy that you enjoyed your visit with us. We will definitely pass on your kind words to our talents. Thank you again for your review and for staying with us, we hope to see you again soon at Jannah Resort & Villas Ras Al Khaimah. Sincerely Yours , Abdellatif Erraji Operations Manager

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Husain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

sohaib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 5 nights in Sep 2018

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018

10/10 Excellent

Uzair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jannah
Overall really good experience to stay there, nice n cozy place, location is perfect
Stayed 1 night in Sep 2018

8/10 Good

Muneera

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

don't stay here, dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy, bugs, no washing machine and no gym!
Hotel advertised on Expedia with a gym. It does not have one. Supposed to be apartment hotel, but no washing machine for clothes. Hotel is infested with fruit flies.... we killed at least 50 in our room... and if you leave the door open, you get more. Noise was terrible.. in the morning the gardners with nosiy petrol engined machines to clear leaves.In the evening people playing football... YOu can hear every word.... Why? Windows fit and finishing is terrible.... you may as well leave it open.. Noise from main road 150 meters away.. You will not sleep unless you are a very heavy sleeper.....SOme staff were fantastic, some were terrible.... basically everything you ask for you ask for 3 or 4 times..... The manager is a ghost never saw him once, despite frequent complaints.... Be warned dont stay here!!!
Stayed 12 nights in Jan 2018

10/10 Excellent

Safiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!!
The apartments are so welcoming!! Really felt at home. And the staff makes this hotel superb.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take your own food before you stay there or starve
The first hotel I had experienced in my entire life that does not provide food and beverages facility, I don't know how they are classified as luxury hotel, so late at night I had to drive 1 hour to look for any opened restaurant in town to get food since they are in an isolated location. they are unrealistically expensive compared to RAK life style and other hotel prices.
Stayed 1 night in Sep 2017

4/10 Poor

Amin

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Cleaning hustle
The room service for cleaning only comes when you request it, and sometimes you will have to request it several times before they do so. The bathroom space on the studio is kinda tight. The furnishing is clean.
Stayed 1 night in Jul 2017

6/10 Okay

tim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
non functioning air conditioning
Air conditioning was not functioning and therefore had a very hot night of little sleep. Not to be repeated!

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice and clean hotel. Friendly staff

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice in a quiet location
Very new nice apartments in a very quiet but nice location. Close to restaurants and I recommend the lovely Indian 5 minutes walk away. The apartment was clean and very airy, I would recommend this stay if your looking for a quiet comfortable getaway at a decent price.

8/10 Good

Hamad

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021
Response from Roger Nader on 15 Jun 2021
Dear Mr. Hamdan, Thank you very much for sharing your positive feedback with us. We as Hotel Management are glad that you had an amazing experience and looking forward to welcome you at the soonest. Best regards, Roger Nader General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
رحلة رائعة استمتع الاطفال كثيرا
Stayed 1 night in Jun 2021
Response from Roger Nader on 4 Jun 2021
Dear Guest,‎ Thank you very much for sharing your positive feedback with us. We as Hotel Management are glad that you had an amazing experience and looking forward to welcome you at the soonest. Best regards, Roger Nader General Manager