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Reviews of Bahia Principe Luxury Bouganville - Adults Only - All Inclusive

4.5 out of 5
Bahia Principe Luxury Bouganville - Adults Only - All Inclusive
Carretera San Pedro de Macoris-La Romana, Km 12, Ramón Santana, La Romana

Reviews

8.8

Excellent

Rating 10 - Excellent. 1217 out of 1977 reviews" "
Rating 8 - Good. 415 out of 1977 reviews" "
Rating 6 - Okay. 186 out of 1977 reviews" "
Rating 4 - Poor. 84 out of 1977 reviews" "
Rating 2 - Terrible. 75 out of 1977 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and beautiful setting. Definitely worth to go adult only of possible. Good mix of people. Staff friendly.
Stayed 10 nights in May 2024

10/10 Excellent

Nichelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and the drinks kept coming and they were strong!!
Stayed 5 nights in May 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We heard from our concierge once during our 7 day stay. and when we requested ice, we never got it. They give you a restaurant to choose for dinner other then the buffet but they were no open reservations. room service took a little long so food was on the colder side when received. The staff at the gym, and around the pool were all very pleasant. it is extra HOT in the gym. They need some more fans and definitley more dumbells. The hostess's in the buffets were also very nice. The come2 tour rep was very pleasant and the excursion was fun but the time we were told to get to and from the destination was inaccurate by an hour each way. Overall stay is decent.
Stayed 7 nights in May 2024

6/10 Okay

Negin

Travelled with group
Liked: Staff & service
My experience at this hotel was average. The staff were helpful and nice, but the cleanliness of the room was only average, with a noticeable smell and stains on the bedsheets. The food options were varied, but it was almost impossible to book restaurants. We made reservations through the tablet in the lobby, but when we arrived at the restaurants, they said no reservations had been made. The buffet options were of medium quality. On the positive side, the entertainment team was amazing, and the pool was nice. However, overall, the experience fell short of the good reviews I had read.
Stayed 4 nights in May 2024

10/10 Excellent

Alexis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Make sure to book your dinner reservations in advance, we were able to dine at many of the restaurants as they were pre booked. Otherwise the facility and staff were amazing!
Stayed 6 nights in Feb 2024

10/10 Excellent

Brandon, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the pools and bars stayed open later but if you want a quieter night life it’s perfect. Beautiful setting, excellent food and helpful staff!

8/10 Good

Matthew John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ive ever stayed at, MY manz juan is the best the staff here is amazing. 10/10 recommend definitely stay here if you looking for a good time.

10/10 Excellent

Latoya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating. They decorated the door for my sisters birthday. There is activity going on every night at the resort. We all had a great time.
Stayed 4 nights in May 2024

10/10 Excellent

Robert, stoughton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in May 2024

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. To far from airport
Stayed 4 nights in May 2024

10/10 Excellent

Shandy Mychaela Jaimes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel excelente, pero la entrada y salida del hoyel muy compleja
Stayed 4 nights in May 2024

10/10 Excellent

Wendy Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff, relaxing and fun
Stayed 5 nights in May 2024

8/10 Good

Kiara Emily, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice pools and beautiful beach
Stayed 6 nights in May 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in May 2024

10/10 Excellent

Michael Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools was very nice only thing the resort was far from Airport
Stayed 4 nights in May 2024

4/10 Poor

Eric

Travelled with partner
Reservations are required for all sit down restaurants, otherwise the only meal service provided is buffet. Many parts of the buildings do not have AC and the carpet/hallways/rooms need updating.
Stayed 4 nights in May 2024

10/10 Excellent

Remis, CARROLLTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were excellent.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the resort.
Stayed 10 nights in May 2024

6/10 Okay

MARINA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff is very friendly and accommodating. The resort is clean and well maintained, except our room which was not cleaned properly. One day the room was not cleaned at all. Sink was not cleaned at all from our arrival. The buffet food is disgusting. We have tried breakfast, lunch & dinner. Some of the food is cold, lacks flavor, and it’s the same thing everyday. Ocean water is not clear at all. That was the biggest issue for us as a beach persons. Will definitely not come back.
Stayed 6 nights in May 2024

6/10 Okay

Sidnei, Pelham

Travelled with partner
Liked: Cleanliness, staff & service
Good hotel, average food. Very friendly staff, beach area is nice but the water not. Has a little smell. Nothing to do at night. For the price was a nice staying. Saona Island is a most go
Stayed 5 nights in May 2024

10/10 Excellent

Meagan Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price I paid, OH WOW WAS THIS NICE!!! The staff was absolutely amazing and so accommodating. The place itself is just amazing! I understand what people were saying by “rundown”, but I would only say that applies to the hallways, which really shouldn’t matter. Other than that, everything else was so clean, up to date, and just perfect! The all inclusive included food, drinks, activities, and so much more! Just so perfect and will DEFINITELY be back!!!
Stayed 4 nights in May 2024

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice beautiful resort.Very couplish,mature/retiree type crowd.Too large to only have limited activites,restaurants,bars and pools.Not near any airports,shopping off premises.Very very few staff members spoke or understood english.Food options could've been better.For people with FOOD ALLERGIES BE CAREFUL they don't cater to your allergies(I don't think they comprehend them).Would I go again NO
Stayed 4 nights in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun fun fun
Stayed 4 nights in May 2024

8/10 Good

ANGEL L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien, el único inconveniente es lo caluroso de el lobby y las moscas en las áreas de comida.
Stayed 3 nights in May 2024

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attention and a very beautiful place. The team attended us super well. Thank you very much Bahía Príncipe Luxury Bouganville.
Stayed 6 nights in May 2024

4/10 Poor

Dylan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Food quality was terrible. Drinks were awful as well. They didn’t even make the bed right. It was dirty in the sheets. Pieces of the room were broken. The resort area was nice and clean but the beach was dirty and not clear either like pictures showed
Stayed 3 nights in May 2024

6/10 Okay

Kamela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in need of repairs and renovation. Rooms were very outdated. Staff seemed overwhelmed at times but were friendly.
Stayed 4 nights in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing experience!
Stayed 6 nights in May 2024

8/10 Good

Daniela, WHITESTONE

Travelled with partner
There should be better maintenance and service for an all inclusive resort. Pool tiles were broken/ dirty and desperate need of cleaning and repairs Not enough staff to accommodate the guests! Pool bars sometimes had 1 person manning the bar w 20-30 guests waiting for service. Restaurants were fully booked before arriving so reservations for specialty restaurants were impossible to get. AC in room didn’t work the entire time. Maintenance would come and fix everyday and would cool off for a few minutes then hot again. Room butler was great but housekeeping only once per day. And beach was infiltrated by nearby river so dark and muddy
Stayed 5 nights in May 2024

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service
Nice property but some stuff didnt work. My ac in my room broke, wifi and room phones went out for more than an hr.
Stayed 3 nights in May 2024

10/10 Excellent

Madelin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in May 2024

10/10 Excellent

Ella

Travelled with partner
Liked: Amenities
Wonderful!
Stayed 7 nights in May 2024

10/10 Excellent

Yvette, Maisons Laffitte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really great. Nothing too much trouble. Very clean. Loved the quiet pool option. Beach is great but the sea isn’t. Not the fault of the hotel. Clarity of the sea changes daily.
Stayed 10 nights in May 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. I traveled solo and enjoyed every single minute. The service was excellent, the food was *chefs kiss*, the staff was supportive and always prepared to help. The rooms were gorgeous and well-kept. Absolutely no regrets and would highly recommend anyone to stay :).
Stayed 5 nights in Apr 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities
Loved the food
Stayed 5 nights in May 2024

10/10 Excellent

Georg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the cleanliness they cleaned constantly. And pressure washed everything outside everyday. They cleaned beach lounge chairs everyday. They also pressure washed all pool surfaces every nite. The five restaurants that you had to make reservations at were wonderful. The buffet for breakfest, lunch and, dinner had a great selection. The staff did not let you do a thing, they were frindly polite with a smile on there faces all the time. I do not have a bad thing to say at all. Thank you so much.
Stayed 6 nights in May 2024

10/10 Excellent

Luke William, kingsville

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Pacouloute,

Travelled with family
Make transportation available to visit other cities
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on 10 May 2024
Dear PacoulouteWe really appreciate your valuable feedback about your stay with us, certainly, it is the best reward and recognition of the good work of our teams. Our mission is to exceed our guests' expectations and we are pleased to know that we have achieved this goal with you. Regarding your suggestions, we would like to inform you that we have sent your comments to the head of the department involved, so they can take the necessary measures to ensure that we maintain and deliver the level of service expected from us. Once again, thank you very much for sharing your experience with us. It would be a pleasure to welcome you back at Bahia Principe Luxury Bouganville

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool, and the activities that wore offered. The food was good and the staff was friendly. Overall great experience.
Stayed 6 nights in May 2024
Response from Juliana Hendrickson on 10 May 2024
Dear DanielThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Salim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall. Very well maintained property. Wonderful service and excellent customer service and support. Highly recommended.
Stayed 4 nights in May 2024
Response from Juliana Hendrickson on 10 May 2024
Dear SalimThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Sukhdev Singh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in May 2024
Response from Juliana Hendrickson on 10 May 2024
Dear SukhdevThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

vanghelita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the beach and food. Rooms were clean. Nice staff
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on 9 May 2024
Dear VanghelitaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

vakhtang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everywhere is clean and tidy. in the rooms too. The service staff is very responsive and hospitable. We were satisfied and recommend it to everyone
Stayed 7 nights in May 2024
Response from Juliana Hendrickson on 9 May 2024
Dear VakhtangThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the entire experience
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on 9 May 2024
Dear AdrienneThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Aida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on 9 May 2024
Dear AidaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Neldy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 6 nights in May 2024
Response from Juliana Hendrickson on 9 May 2024
Dear NeldyThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Majlinda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property great room the best food best costumer service
Stayed 10 nights in Apr 2024
Response from Juliana Hendrickson on 9 May 2024
Dear MajiindaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.