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Reviews of Bahia Principe Grand La Romana - All Inclusive

4.5 out of 5
Bahia Principe Grand La Romana - All Inclusive
Carretera San Pedro de Macoris-La Romana, Km 12, Ramón Santana, La Romana

Reviews

8.4

Very good

Rating 10 - Excellent. 819 out of 1511 reviews" "
Rating 8 - Good. 369 out of 1511 reviews" "
Rating 6 - Okay. 173 out of 1511 reviews" "
Rating 4 - Poor. 75 out of 1511 reviews" "
Rating 2 - Terrible. 75 out of 1511 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the staff was above and beyond levels of cooperation and friendliness (thank you Tanya and Delbin at front desk), the ocean water was sadly muddy due to a river nearby and prone to jellyfish in some designated swimming areas more than others. Catalina Island, however, (you need to buy a trip) has clear water and excellent snorkeling where you can see starfish, coral and plenty of fish. The food by way of buffets, beach and poolside bars, and reservation-only restaurants was excellent and has something for everyone. The French & Fish restaurants and Brazilian steakhouse stood out among those options. The main buffet staff under William supervision works wonderful. Great friendly team. The gym opens early and is well stocked and in excellent condition, and people run up and down the beach early in the morning for exercise. There is a sauna. The on-site fine cigar shop specializing in La Aurora E. Leon, Montecristo, Cabao and Romeo y Julieta cigars also carries good quality cigarettes like American Spirit. The beer on tap is Presidente which should always be ordered with a lime. There is a plaza full of souvenirs and accessory shops and locals set up tables in the main lobby once a week or so. Mostly, points were taken off for the brownish-milky ocean water swimming area with jellyfish and how early activities end and the bars close (11pm). There was little to no nightlife past that time and no alcohol to be found. The upside is that it is actually quiet at night, and noth
Stayed 8 nights in May 2024

2/10 Terrible

Mohit Shyam

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities
The staff is very rude. AC is not working the refrigerator is not cooling. No hot water . Didn’t get the option of reservation for dinner (tried everyday but the staff didn’t help)
Stayed 3 nights in May 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for the cost. Staff was very kind. My room was amazing
Stayed 5 nights in May 2024

10/10 Excellent

Argelia, Chelseama

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome people and environment
Stayed 7 nights in May 2024

8/10 Good

Jeffery Martin

Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for a no pressure relaxing vacation, this resort needs to be considered. Time was well spent at the pool and many available beach chairs. The fact that it’s more than 90 minutes to Punta Cana, the costs of going there for excursions make it pretty expensive. The resort could make arrangements for you however it was $180usd for a round trip of four people
Stayed 6 nights in May 2024

10/10 Excellent

ARIOLKIS

Stayed 4 nights in May 2024

8/10 Good

Enderassie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time in your property. It’s an awesome place definitely recommendable. I may have to suggest one thing about the service people though. They are all very good and very friendly people. If they get a little training on English language and improve communication with the international customers, I believe that would make a difference and may elevate the frustration these good people have to understand there customers. Thank you.
Stayed 7 nights in May 2024

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel
Stayed 3 nights in May 2024
Response from Guest Relations Bahia Principe Grand La Romana on 21 May 2024
Dear Mrs. Chaparro We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to know that we have exceeded your expectations. Best regards Annie Rijo

2/10 Terrible

Tiffany

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Staff at front desk has horrible costumer service the property was well kept and the bartenders was very nice
Stayed 5 nights in May 2024

6/10 Okay

Danford Savio

Murky beach waters
Stayed 5 nights in May 2024

10/10 Excellent

Leyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean place. Everybody there were so kind and helpful
Stayed 3 nights in May 2024

10/10 Excellent

Luz M, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and the staff service excellent. We’ll be back soon
Stayed 5 nights in May 2024
Response from Guest Relations Bahia Principe Grand La Romana on 21 May 2024
Dear Mrs. SotoWe appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to know that we have exceeded your expectations. Best regards Annie Rijo

8/10 Good

tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a nightmare no organization at all, hotel seats in a beautiful property very well maintained staff is nice rooms need some upgrade mattress are supper hard very difficult for me to sleep on that since I have bursitis on my hip and opposite side shoulder surgery .the beach is full of algae and jelly fish water is dark and nasty not suitable for swimming. Pool closes at 6 pm restaurant you need to make reservations before heading to it
Stayed 7 nights in May 2024

4/10 Poor

Dejan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is nice and food option is great but ocean water is dirty and gray. Terrible ocean water, if I knew it I will not go there. Otherwise is nice. At the end of the day I came there for the ocean water.
Stayed 5 nights in May 2024

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked this property for my parents’ Wilma & Ronald’s 30th Anniversary celebration and it did not disappoint! My parents had the best time ever being it their first time in Punta Cana. Right when they landed in PUJ, their transport service area (Coming2 Transport Service) was easy to locate and the ride was quick and smooth. The drivers were on time, fast, yet careful during the ride to and from the resort. First impression of the lobby- HUGE! The front desk staff who greeted us, Ronal, was very friendly and accommodating to all of our needs throughout our stay. The overall property and all staff at Bahia Principe was amazing. They always greeted us and welcomed us so nicely. Our hotel room with the superior ocean front view was astounding! The bed was so comfy, and the washroom was so clean. It was so sweet that they added a banner on our front door greeting “Happy Anniversary” and setting up drinks and chocolates on the table. The amenities, pools, jacuzzi, snack bar, restaurants and buffet were outstanding! We never knew what to eat because the selection was numerous! You’ll never be thirsty, or hungry throughout the trip! All the events like the karaoke night, in which my mom performed “I Will Survive”was one of her greatest highlights! Along with the Spa and Saona Island excursion, although extra, is highly recommended! We had a fantastic and enjoyable stay at Bahia Principe La Romana! Thank you for our unforgettable experience!
Stayed 4 nights in May 2024

10/10 Excellent

Jose Miguel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic i had a wonderful time staying there. The staff was more than just staff they treated us like family. The ONLY thing I would change is the food. To have more options of Dominican food. I get it, it's a mixture of different countries and cultures but. Dominican food should stand out more. Other than that EXCELLENT 👏 👏
Stayed 7 nights in May 2024

6/10 Okay

Patrina

Liked: Cleanliness, staff & service
Nothing unique about this resort.
Stayed 13 nights in May 2024
Response from Guest Relations Department on 18 May 2024
Dear PatrinaThank you for choosing us as your vacation destination, as well as for sharing the review of your stay with us. We will be checking our services, so that on your next visit we can exceed your expectations and make your stay much more memorable. We hope to have the opportunity to welcome you again at Bahia Principe Grand La Romana. Best regards Annie Rijo

10/10 Excellent

Norelkys

Travelled with family
The staff made you feel like you are at home… I don’t want to mention any name in specific because everybody was fenomenal!!!
Stayed 4 nights in May 2024
Response from Juliana Hendrickson on 15 May 2024
Dear NorelkysThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was nice. The staff were very friendly. The only downs were that we did not get a chance to dine in any of their restaurants because everything was booked in advanced from the other customers there. We ended up having to eat at the buffet every night.
Stayed 3 nights in May 2024
Response from Juliana Hendrickson on 15 May 2024
Dear PaolaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Sherri-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and well maintained. Food options were excellent. Pool area very nice. Staff friendly and fun. Will be visiting again soon.
Stayed 4 nights in May 2024
Response from Juliana Hendrickson on 15 May 2024
Dear SherriThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

fatiha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The best. Very satisfied. Thank you bahia principe grand la romana.
Stayed 6 nights in May 2024
Response from Juliana Hendrickson on 15 May 2024
Dear FatithaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Noelia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The pictures are misleading. The water is brown as a lake or a river, the sand is dark. It is not as white as the pictures and the water definitely is not clear nor green nor blue at all like the pictures show. When you step into the water about 2-3 inches you no longer see your foot. It is really dark. Also the food was very bland. The idea of everything is great, but most of them with no salt. Desert were very poor selection and basic. None of the cakes had any sweetness either. Very bland. It is a family place so be prepared for noisy kids and parents yelling at their kids. We stayed on the first floor (rooms are two story villas) and every day insects will come in from the grass outside. The property itself is very old, but very clean and friendly staff. Very unfortunate that the beach was really ugly and food super bland.
Stayed 4 nights in May 2024
Response from Juliana Hendrickson on 15 May 2024
Dear NoeliaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. Also, it is important to note that like many other beaches in the Dominican Republic, ours does not correspond to the image of turquoise water and white sand. However, this does not mean that Bahia La Romana is not a clean or unsuitable beach for bathers, as a very strict cleaning routine is carried out on a constant and daily basis.We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

German Martin Abarca, clifton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time visiting Dominican republic, and we will definitely go back! Everything about our stay was amazing. The staff, food, cleanliness, entertainment, drinks; everything was amazing. The beach was okay. I definitely recommend doing the excursion to saona beach. If you’re thinking on going to vacation with your kids don’t doubt it, everything was super clean and save.
Stayed 6 nights in May 2024
Response from Juliana Hendrickson on 15 May 2024
Dear GermanThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Jeniffer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Juliana Hendrickson on 15 May 2024
Estimada JenifferGracias por tomar parte de su tiempo y valorar nuestros servicios

8/10 Good

Robert, Baltimore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay staff was attentive
Stayed 4 nights in May 2024
Response from Juliana Hendrickson on 15 May 2024
Dear RobertThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Santiago

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
There was a couple of issues, our room AC was very poor, no hot shower, only warm water after opening all shower and sinks and letting run for 5 mins. It was reported but never fixed. The beach was not good at all, this is not their fault but only the pool was good to use, beach water was dirty.
Stayed 5 nights in May 2024
Response from Juliana Hendrickson on 15 May 2024
Dear satiago We sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

8/10 Good

Salma

Travelled with partner, Travelled with group
Liked: Amenities
Excellent stay, and we have a great time and memorable anniversary and birthday celebration ❤️
Stayed 6 nights in May 2024
Response from Juliana Hendrickson on 15 May 2024
Dear SalmaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Jawad Hasan

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on 15 May 2024
Estimado JawadGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Robby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and very friendly and helpful. Entertainment was amazing, funny, skilled, and great dancers. Rooms and service was also amazing. Didn't like not having 24hr or later service in bars. All in all great experience!
Stayed 6 nights in May 2024
Response from Juliana Hendrickson on 15 May 2024
Dear RobbyThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Samreen Kour

Liked: Cleanliness, staff & service, property conditions & facilities
love the resort, especially the beach and pool area. Staff were great with any concerns and helping out
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on 9 May 2024
Dear SamreenThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stay in bahia principe gran la romana, the rooms and the staff were amazing, arianna and genna from the entertainment team were always nice and taugth us how to dance , the entire team have excellent customer service skills .we will definitely be coming back.
Stayed 8 nights in Apr 2024
Response from Juliana Hendrickson on 9 May 2024
Dear AdrianThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Silva

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we spent 6 nights in this resort. I can say that we had a good time and the food was very good. the buffet option was one of the best because of the variety and the children definitely eat something. people are sociable. the children and the husband enjoyed it more since I had a reaction from a cream used before. I want to single out one person and her name was Yissell who helped me a lot in this situation because she convinced my daughter in a good way to stay in the miniclub and she activated her in many games because my daughter is a little difficult child. While my husband took care of the son and I did not go out in the sun because of the reaction on my face, with a few words she saved our vacation and her English was very good, I was surprised. Feedback
Stayed 6 nights in May 2024
Response from Juliana Hendrickson on 9 May 2024
Dear Silva Thank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
(Apologies for the long review) Stayed: 4/29-5/6 Pros: Staff: was immaculate, this is the 2nd All-inclusive resort we have been to (the other one was in Cancun) and this staff went above and beyond to ensure you were having a great time. They also learned our names and were very respectful. In particular "Joan Querillonsin" was a stand out for us. We met him on our first day and was so friendly. Every morning we had breakfast he was there and the Italian restaurant as well, very respectful. Activities: This resort has an activity board that gives details of the activities they will have in the resort. These include Volleyball, Pool Zumba, Mini golf, ping pong, etc. These activities keep the vibe alive and get all guests included and the staff is always so enthusiastic and talented as well. They also have children-specific activities like drawing and bracelet-making Cons: Pool: The time that we were there was considered Winter time so the pool was only open 8-6pm (8-7pm in summer months). I understand this is due to the children but my partner and I love swimming and this was a disappointment for us as we could not swim when it was not hot out. Food Options: The resort has a buffet, snack buffet, and 3 restaurants. The 3 restaurants are only open at night and REQUIRE reservations days in advance. Buffet has limited options and is open at weird times Room Service: There was none, no ability to get food delivered. 7.5/10: Overall had a great time!
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on 9 May 2024
Dear ChistopherWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

4/10 Poor

Gisella

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing unique about this property! I didnt like the romantic dinner package that they have. It was a waste of my money and the service was horrible! And definitely not enough activities
Stayed 3 nights in May 2024
Response from Juliana Hendrickson on 7 May 2024
Dear GisellaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

8/10 Good

Ana Yali, Torrington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the entertainment throughout the day. I didn't like the lack of information about where everything was located from the front desk.
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on 7 May 2024
Dear AnaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

4/10 Poor

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The Bahia Principe customer service and check in was very easy and smooth; they spoke English very well and staff were very nice. The staff was nice and I was even able to check in a bit early. However! The BUFFET at Bahia principe was HORRIBLE! The worst food, worse selections, I can’t describe how bad the buffet was. Also the “ala carte restaurante dinner” you have to reserve one of those like a month before you even get there. I was able to get this one ala carte dinner reservation by asking the staff what they can do, (so you’ll have to take 30 minutes of your vacation time to do this) so they were able to get me the Pescador dinner reservation. However the dinner was so mediocre, I’d rather have had the bad buffet. In fact my wife and I went to the buffet after because the fish they served us in the pescador restaurant was so dry and salty, we were both afraid of getting sick we didn’t finish it after one bite. The Pool is very nice, probably due to the beach not being the nicest ive seen. Small beach and brown ocean water. The rooms only had 1 wall outlet. The A/C didnt work very well. Definitely not worth the price.
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on 7 May 2024
Dear RobertWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

8/10 Good

John-Paul

Travelled with partner
Liked: Cleanliness, staff & service
Overall great experience The beach water was not clean The showers were never warm
Stayed 10 nights in Apr 2024
Response from Juliana Hendrickson on 7 May 2024
Dear JohnWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on 7 May 2024
Estimada OlgaGracias por tomar parte de su tiempo y valorar nuetros servicios

10/10 Excellent

Saskia V

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on 7 May 2024
Dear SaskiaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Felix A

Liked: Cleanliness
Excelent
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on 7 May 2024
Dear FelixThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We flew into Santo Domingo and had a 45 minute ride to the resort. We arrived at the Grand Bahia La Romana and the staff asked us (just my boyfriend and I) if we were in the right place bc the la Romana is next to the Bouganville. The Bouganville is adults only and thr la Romana is for families. We paid to upgrade and ended up staying at the Bouganville. Whats nice is if you stay at the Bouganville, you can go to all the reataurants (at both resorts) vs if we has stayed at La.Romana, we would have only been able to eat at the la romana reataurants. Both resorts (they are next to each other) are a bit older but are clean. The food was delicious. The drinks were great and the staff were very accommodating. I would definitely go back here. The La Romana was a great place to go if you have kids and want a nice getaway.
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on 7 May 2024
Dear MargaretThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful. From the rooms to the staff it was absolutely 10/10. The food was incredible and the grounds were lovely. Not to mention the PGA golf course.. would stay here again and definitely WILL stay here again.
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on 7 May 2024
Dear MitchellThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Valentyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended for all my friends
Stayed 8 nights in Apr 2024
Response from Juliana Hendrickson on 7 May 2024
Dear ValentynThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Yvelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening /night shows didn’t seem very interesting.
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on 7 May 2024
Dear YvelynWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Yixuan, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is excellent! The people here we're so nice and friendly, i really enjoy the vibe here.
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on 3 May 2024
Dear YixuanThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Mariano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean looks nothing like the advertised pictures. That was very disappointing but otherwise the resort was nice.
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on 3 May 2024
Dear MarianoWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

2/10 Terrible

Janet

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to do no daily activity no rides nothing was boted
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on 3 May 2024
Dear JanetWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need upgrade on the water pressure on the hotel I had no pressure and no hot water for 5 days no one could not switch my rooms and they try fixing it 3 times no better and bedding needs to be more comfortable other than the employees awesome
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on 3 May 2024
Dear Jacqueline We sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

8/10 Good

Cammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time on my bday trip with friends. Room was spacious and the hotel was beautifully done. Very Caribbean vibes with palm trees and greenery. Beach area was very nice and serene. The water was not clear like typical Caribbean Sea as it had rained a few times during stay and I believe a river flows into the area as well. It was still nice and warm and water was calm. Staff was amazing and they always had entertainment night and day. Everyone was friendly and food options were delicious. Pool area was nice and big and plenty of space for everyone. Of course swim up bar was main attraction! Definitely would come back again.
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on 3 May 2024
Dear CammyThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.Also, it is important to note that like many other beaches in the Dominican Republic, ours does not correspond to the image of turquoise water and white sand. However, this does not mean that Bahia La Romana is not a clean or unsuitable beach for bathers, as a very strict cleaning routine is carried out on a constant and daily basis.

10/10 Excellent

Akmal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on 3 May 2024
Estimado AkmalGracias por tomar parte de su tiempo y valorar nuestros servicios