Spanish cuisine
Check availability

Reviews of Lavender Boutique Hotel

4 out of 5
Lavender Boutique Hotel
24 Al Nuzha Street, Ramallah

Reviews

9.6

Exceptional

Rating 10 - Excellent. 16 out of 18 reviews" "
Rating 8 - Good. 1 out of 18 reviews" "
Rating 6 - Okay. 0 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bahjat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best time I enjoyed every second specially the staff who were very helpful and very nice in all aspects.
Stayed 3 nights in Sep 2023
Response from Lavender's team on 2 Oct 2023
thanks for your review we are happy to host you and hope to see you again Good Day!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AVOID AVOID
This hotel is a scam. My room wasn’t ready. Breakfast is minimal, there’s no bar or restaurant, and the hotel refused to refund me for unused nights until Hotels.com management got involved. Avoid staying here. Also, the cleaning crew doesn’t know how to read “do not disturb” signs and will enter the room without knocking. No privacy, no manners.
Stayed 6 nights in Aug 2023
Response from The management on 2 Sept 2023
We Regret that this customer has such an impression about boutique hotel, which contradicts numerous very positive reviews so far received. Our breakfast has a nice & mixed variety and selection of a Palestinian and continental breakfast.Regarding the reservation, it was through Expedia, so of course we needed to get a confirmation email from them to issue the refund, which was made directly after receiving their email. Our housekeeping used to clean the room when the guest leaves the hotel, and never while staying in it.

10/10 Excellent

hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
غرف نظيفة بجوّ دافئ، خدمة حسنة وترحيب، إفطار كونتننتيل بسيط، قريب جدًا من المركز بعيد عن الضجيج...
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very special place
The staff were so friendly and the hotel comfortable, clean, and charming. All kinds of sweet special touches—we liked the slippers, robe, and the delicious fresh breakfast.
Stayed 1 night in Oct 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and kind staff. I will stay there again.
Stayed 3 nights in Jan 2020
Response from The management on 13 Jan 2020
Thank you so much for your lovely comment and hope to host you again at your home away from home.

10/10 Excellent

Solotraveler, Shanghai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and helpful, and the room was comfortable. Excellent location. The only thing is, at night, the outdoor gate is locked and sometimes the doorbell doesn't work so it's a bit of a hassle trying to get someone's attention to get inside. But besides that, all great!
Stayed 2 nights in Dec 2019
Response from The management on 4 Jan 2020
Thank you for your lovely comment, will take into consideration your comment about the doorbell. we are glad you enjoyed your stay at Lavender and hope to host you again.

10/10 Excellent

Ramzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Amazing and charming cute hotel, my room was very clean and comfortable. Did not try the food as I mostly ate outside the hotel while sightseeing. The 2 gentlemen I dealt with at the Front desk were very helpful with recommendations and ideas around where to go and best times to go to avoid traffic and crowds.
Stayed 1 night in Nov 2019
Response from Mireille on 4 Dec 2019
Thank you so much for your lovely review and nice words. Glad you enjoyed your stay hoping to host you again at your home away from home. The management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Breakfast was great. Friendly and helpful staff. Quiet neighborhood, but close to everything. Truly enjoyed staying at this hotel.
Stayed 1 night in Aug 2019
Response from The management on 12 Oct 2019
Thank you for your lovely review and hope to host you again at your home away from home.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Very kind staff eager to help. Clean charming room. Amazing breakfast worth much more than the cost.
Stayed 1 night in Apr 2019
Response from Moayad on 15 Apr 2019
Thanks For your nice review, we appreciate it, and it was our pleasure to host you. Looking forward hosting you again, Best.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Mireille on 20 Mar 2019
Thank you for rating Lavender Boutique Hotel and we hope to host you again at your home away from home.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice place, room was great.............................
Stayed 3 nights in Feb 2019
Response from Mireille on 12 Mar 2019
Thank you so much for your great review, and we hope to host again at your home away from home. The management

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, warm, friendly
Beautiful, warm, friendly. As a woman traveling alone, I felt safe and welcome. Very comfortable room and bed with all the appointments you could want. Excellent attention to detail makes for a wonderful experience. And it's a perfect location for a visit to Ramalah.
Stayed 3 nights in Feb 2019
Response from Mireille on 6 Mar 2019
Thank you for your wonderful review, and we are glad you enjoyed your stay at our Boutique Hotel, Hoping to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A slice of heaven in Ramallah. Luxury, safe, quiet, like a home, fantastic staff. My second visit. I will definitely return.
Stayed 1 night in Jan 2019
Response from Mireille on 6 Feb 2019
Thank you so much for the wonderful things you've said about Lavender Boutique Hotel. We are glad you enjoyed your second stay with us and hope to host you again and again :) The management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Thank you again my second time
Stayed 2 nights in Nov 2018
Response from Mireille on 3 Dec 2018
Thank you for your lovely comment, we appreciate it and hope to host again and again. The management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lavender Boutique Hotel is now on my list of places to return. I can only praise the management for providing an excellent environment (from the rooms to the garden to the rooftop terrace. And the buffet breakfast (optional) is superb.
Stayed 1 night in Oct 2018
Response from Mireille on 17 Nov 2018
We appreciate your valuable review and hope to host you again. The management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracious hospitality near the center of the city
The hotel is very comfortable, clean and well maintained, and well located near the middle of Ramallah--there is much within walking distance. But the real attraction is not the building itself or the place but the warmth, graciousness, and responsiveness of everyone associated with the hotel. I was there for close to two weeks on a work trip, and I never tired of the place--and a similar length of stay, even in a large, luxury hotel would not have worn nearly as well.
Stayed 11 nights in Jun 2018
Response from The management on 24 Jun 2018
Thank you for your feed back. We are happy that you enjoyed your stay with us and look forward to hosting you again at our hotel.

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel in Ramallah
Very pleasant hotel. Very comfortable and exceptionally helpful staff
Stayed 2 nights in Nov 2017
Response from Mireille on 4 Jan 2018
Thank you so much for your great review. We are glad that we made your experience a good one and hope to have you at our hotel again. Mireille Nasir Manager

10/10 Excellent

Mahmooud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מצוין
Stayed 2 nights in Aug 2019
Response from The management on 17 Aug 2019
Thank you so much for your amazing review and hope to host you again.