Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Cambridge, MA

Aging hotel - rooms need a makeover.

Posted 14-Oct-2014
Pros: Room was clean - good housekeeping. Coffee and breakfast were hot and plentiful. There was a wide variety of complementary newspapers available.
Cons: A newer mattress would have been welcome. I think that it is time to remodel.
Location: A large mall with a Belk department store is very near, as is a 24-hour McDonalds. I was visiting family.
I don't need much from my hotel room. About a third of the hooks that hold up the shower curtain are failing and as a result, the curtain is not holding up, well. All my bed pillows were feather/down and relatively flat. We needed foam pillows because of allergies. The front *did* send send up pillows promptly, and for that we are grateful, but why weren't the foam pillows there to begin with? The sliding closet doors were off their tracks and didn't slide properly.
Comment from Hotel Management
17-Oct-2014 by Kelly, Hotel Management
Thank you for the feedback on your recent stay with us. While you are correct that we are looking to begin a renovation within the next year, we regret that your room showed any signs of this. Our goal is to stay on top of and ahead of issues like this so we appreciate the opportunity to fix them before they become a distaction to a great stay. The next time you are in Raleigh, we look forward to serving you again with all of the pro's you enjoyed and improvements to the con's you did not.
5 out of 5
Recommended
for Business Travellers
by Barbara Adamsfrom Louisville, Ky

Excellent Hotel

Posted 15-Sep-2014 on Hotels.com
Highly recommend it.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 05-Sep-2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Judyfrom Florida

close to everything

Posted 16-Aug-2014 on Hotels.com
Hotel service was excellent, we did have a problem with our refrigerator going out, it was quickly replaced and a complimentary meal was provided. The bed was a bit too soft, sagging in the middle, we did report it and they put an eggcrate on. Room service (food) itself took greater than an hour. Overall the place is very nice, we would return. Singling out Kayce for great service and assistance with a smile!
4 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 07-Aug-2014 on Hotels.com
4 out of 5
Recommended
by A verified traveller

Posted 05-Aug-2014 on Hotels.com
very good, no issues!
4 out of 5
Recommended
for Personal Event
by rayfrom Raleigh NC

love the room layout of residence inns

Posted 02-Aug-2014 on Hotels.com
Good breaKfast and social hour! Nice touch
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Newport, NC

Great Location for Raleigh

Posted 28-Jul-2014
Pros: Location, comfort, cleanliness, and friendly staff.
Cons: No comment
Location: Close to Crabtree Valley Mall, NC Art Museum, and NC State Fairgrounds.
Great experience. Close to the hustle and bustle of Crabtree Valley Mall, but secluded enough that the overnight experience was very serene and quiet. Room was clean and comfortable. Staff was very friendly. Plenty of parking. Hot breakfast was the crown jewel. Highly recommended. We will stay here again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom b

Nice Hotel

Posted 15-Jul-2014
Very therapeutic and relaxing. Wanted to stay a few extra days
4 out of 5
Recommended
for Personal Event
by sandyfrom NC

satisfied customer

Posted 08-Jul-2014 on Hotels.com
Must say, from the room to the pool. This was one of the nicest hotels for the price. Would recommend to a friend.