Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
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Reviews of City Hotel Dresden Radebeul

City Hotel Dresden Radebeul
Nizzastrasse 55, Radebeul, SN

Reviews

8.2

Very good

Rating 10 - Excellent. 279 out of 856 reviews" "
Rating 8 - Good. 391 out of 856 reviews" "
Rating 6 - Okay. 139 out of 856 reviews" "
Rating 4 - Poor. 33 out of 856 reviews" "
Rating 2 - Terrible. 14 out of 856 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I was unaware that there would be an additional charge to use the pool and hottub. I booked this hotel specifiacally for the use of them. Disappointed to learn it was 10 euros per person per time used.
Stayed 2 nights in Dec 2023
Response from Front Office on 10 Jan 2024
Dear Sarah,thank you for your stay and your review.Best regards from Radebeul

10/10 Excellent

Hartmut

Stayed 1 night in Dec 2023
Response from Front Office on 3 Jan 2024
Sehr geehrter Herr Hartmut,vielen Dank für Ihren Aufenthalt und Ihre Bewertung.Mit freundlichen Grüßen aus Radebeul

8/10 Good

Wilfried

Stayed 2 nights in Dec 2023
Response from Front Office on 3 Jan 2024
Sehr geehrter Wilfried,wir bedanken uns für Ihre positive Resonanz und hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Bis dahin verbleiben wir mit besten Grüßen aus Radebeul.

2/10 Terrible

Ernest

Stayed 1 night in Dec 2023
Response from Front Office on 3 Jan 2024
Sehr geehrter Herr Ernest,vielen Dank für Ihren Aufenthalt und Ihre Bewertung. Gern hätten wir Ihre Kritikpunkte entgegengenommen. Mit freundlichen Grüßen aus Radebeul

8/10 Good

Holger

Stayed 2 nights in Dec 2023
Response from Front Office on 3 Jan 2024
Sehr geehrter Herr Holger,vielen Dank für Ihren Aufenthalt und Ihre Bewertung.Mit freundlichen Grüßen aus Radebeul

4/10 Poor

Armin

Stayed 3 nights in Nov 2023
Response from Front Office on 3 Jan 2024
Sehr geehrter Herr Armin,vielen Dank für Ihren Aufenthalt und Ihre Bewertung.Mit freundlichen Grüßen aus Radebeul

6/10 Okay

Sandy

Stayed 1 night in Nov 2023
Response from Front Office on 3 Jan 2024
Sehr geehrte Sandy,vielen Dank für Ihren Aufenthalt und Ihr Feedback.Mit freundlichen Grüßen aus Radebeul.

4/10 Poor

Dr. Majid

Stayed 1 night in Nov 2023
Response from FOM on 19 Nov 2023
Dear Guest,Thanks for your review. In order to improve our service quality, it would be helpful to notify your criticism.kind regards

2/10 Terrible

Dojin

Stayed 1 night in Oct 2023
Response from City Hotel Dresden Radebeul on 4 Nov 2023
Lieber Gast,wir bedanken uns für Ihr Feedback.Gerne hätten wir mit Ihnen persönlich geredet, um Ihren Aufenthalt angenehm gestalten zu können.beste Grüße aus Radebeul

10/10 Excellent

Martin

Stayed 2 nights in Oct 2023
Response from City Hotel Dresden Radebeul on 28 Oct 2023
Lieber Martin,wir freuen uns über Ihre tolle Bewertung.

8/10 Good

Olaf

Stayed 1 night in Sep 2023
Response from FOM on 3 Oct 2023
Sehr geehrter Gast,vielen Dank für das positive Feedback.

6/10 Okay

Joerg

Liked: Cleanliness, staff & service, room comfort
Good, quiet hotel in a convenient location
A great hotel, very quite , nice spa and location. Good breakfast buffet. We didn't like the carpet in the room it was clean but stained.- and that they charged extra for the spa.
Stayed 2 nights in Aug 2023
Response from FOM on 25 Aug 2023
Dear Guest,We really appreciate your kind review.

8/10 Good

Elke

Stayed 2 nights in Aug 2023
Response from FOM on 24 Aug 2023
Sehr geehrter Gast,wir danken Ihnen für Ihre positive Rückmeldung.Viele Grüße aus Radebeul

8/10 Good

jacob

Stayed 4 nights in Jul 2023
Response from Front Office on 22 Jul 2023
Sehr geehrter Jacob,wir bedanken uns für Ihre positive Resonanz und hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Bis dahin verbleiben wir mit besten Grüßen aus Radebeul.

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Front Office on 7 Jul 2023
Sehr geehrte Heinz,wir danken Ihnen recht herzlich für die positive Rückmeldung bezüglich Ihres Aufenthaltes in unserem Haus. Sollten Sie demnächst wieder einmal nach Radebeul bei Dresden kommen würden wir uns freuen, wenn sie sich wieder für unser Haus entscheiden würden.Mit freundlichen Grüßen aus Radebeul

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent: Staff, Buffet Breakfast, Dinner Menu and Location, Exterior Landscape, Residential Area, Spacious Bedroom.
Stayed 1 night in Jul 2023
Response from Front Office on 7 Jul 2023
Dear Gerald,we are very pleased about your positive assessment and that you, during your stay with us,felt good all around. We were very happy to pass on your praise to all our employees and thank you for your recommendation. We hope to welcome you again soon.Best regards from Radebeul

8/10 Good

Michael

Stayed 1 night in Jun 2023
Response from FOM on 11 Jun 2023
Sehr geehrter gast,wir danken Ihnen für Ihre freundliche Bewertung.Ihr Team von City Hotel

10/10 Excellent

Daniel

Stayed 1 night in May 2023
Response from FOM on 26 May 2023
Sehr geehrter Gast,vielen Dank für Ihre freundliche Bewertung und die dafür in Anspruch genommene Zeit. Es wäre schön, Sie bald wieder einmal von den Vorzügen unseres Hauses überzeugen zu dürfen.

8/10 Good

Olaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr angenehmer Aufenthalt
Stayed 1 night in May 2023
Response from FOM on 17 May 2023
Sehr geehrter Olaf,wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt hatten und hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen.Ihr Team vom Radisson Blu

10/10 Excellent

Gerhard

Stayed 1 night in Apr 2023
Response from FOM on 15 Apr 2023
Sehr geehrter Gast,wir bedanken uns für Ihre positive Resonanz und hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Bis dahin verbleiben wirmit besten Grüßen aus Radebeul

10/10 Excellent

Alexander

Stayed 2 nights in Mar 2023
Response from FOM on 20 Mar 2023
Sehr geehrter Gast,herzlichen Dank für Ihre hervorragende Bewertung.

10/10 Excellent

Dimitrios

Stayed 2 nights in Feb 2023
Response from FOM on 24 Feb 2023
Thank you.

8/10 Good

Martin

Stayed 2 nights in Feb 2023
Response from FOM on 11 Nov 2023
Vielen Dank für das positive Feedback.

6/10 Okay

Julia

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I’ve been staying at park Hotel Radebeul a few times. I was disappointed with cleaning and general upkeep. My sheets were not changed during a weeks stay, and in general the only thing cleaners seem to do was making the bed. I would urge management to address this, it’s a lovely place and you cannot fault facilities, staff and food. But, if I pay for a hotel I expect a clean room with clean sheets
Stayed 7 nights in Feb 2023
Response from FOM on 18 Feb 2023
Dear Julia,Thanks for your open review. Our housekeeping cleans the rooms daily. A change of bed linen takes place every 7 days.kind regards

8/10 Good

Kendra, APO

Liked: Cleanliness, staff & service, amenities
It was very quiet and the area outside was very nice. The room itself was kind of old, as far as furniture and the grates in front of the doors and windows. I slept well and was warm enough, even though it's December, and there were only two heaters in the suite. The restaurant was very good for dinner and breakfast.
Response from FOM on 12 Dec 2022
Dear Guest,Thanks for your current stay and review about it.

4/10 Poor

Adrian

Liked: Staff & service
Disliked: Property conditions & facilities
Bad condition of the Shower and some minor problems in the room. Smelled like there is an isue with mould.
Stayed 2 nights in Oct 2022
Response from FOM on 2 Nov 2022
Deas Guest,Thanks for your review.

10/10 Excellent

Dimitrios

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2022
Response from FOM on 16 Oct 2022
Thanks for your great review.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff! Amazing pool and sauna. Facilities were extremely clean. The room was very large and quiet.
Stayed 2 nights in Apr 2022
Response from FOM on 29 Apr 2022
Dear Guest, We appreciate your great review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concidering the rating of the hotel, we were possibly surprised on the premesis, cleanliness and how easy it was. We were travelling by car, and the car was parked directly under our building. We had balcony in our room and as travelling with pet it was superb!
Stayed 1 night in Feb 2022
Response from FOM on 25 Feb 2022
Dear Guest, we greatly appreciate you taking the time to post a review after your recent stay with us and we are delighted to hear that you enjoyed it. We look forward to welcoming you back again one day soon!

8/10 Good

Gerhard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from FOM on 13 Oct 2020
Sehr geehrter Gast, vielen Dank für Ihr positives Feedback.

8/10 Good

Gerhard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2020
Response from FOM on 10 Oct 2020
Vielen Dank.

6/10 Okay

tom, berlin

Business traveller
Liked: Amenities
Disliked: Cleanliness
unser appartement war nicht wirklich sauber, der teppichboden war am schlimmsten, kuechenarmatur undicht, ebenso die duschbrause.. hotel umgebung dafür wunderschön.. etwas am housekeeping arbeiten, dann passt es..
Stayed 1 night in Jan 2020
Response from FOM on 25 Feb 2020
Sehr geehrter Gast, im Namen des Radisson Blu Park Hotels & Conference Centre, Dresden Radebeul danken wir Ihnen herzlich, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Immer wieder sind wir sehr froh, positive Rückmeldungen zu erhalten, und andererseits hören wir auch genau auf die kritischen Stimmen, da es uns wichtig ist, Schwachstellen zu erkennen und diese natürlich zu beheben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Viele Grüße aus Radebeul

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great staff 👍
Stayed 1 night in Feb 2020
Response from Hotelmanagement on 16 Feb 2020
Thank you for your stay in our hotel and your positive review. We are very pleased that you felt completely comfortable and would be happy to welcome you again.

8/10 Good

Verified traveller

Business traveller
radebeul is a beautiful part of dresden.. quiet place.. apartments ok..
Stayed 1 night in Dec 2019
Response from FOM on 21 Dec 2019
Thanks for your kind review.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting to stay in “villas” within the hotel grounds.
Stayed 2 nights in Nov 2019
Response from Hotelmanagement on 2 Dec 2019
Thanks for your review.

8/10 Good

Georg Joerg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Perfect place for the stay in Dresden area. Parking is awkward as the entry way is usually dedicated to fire brigade. For check-in people are supposed to go to garage. This is not clearly visible i.e. people are consistently parking in front of the hotel which is a risk in case of fire or emergency. The hotel itself is frequently used by business seminars which is not good for the tourist traveler as the restaurant and bar area is busy and crowded. As guest of City Hotel one has the chance to use the wellness area in the Radisson Blu mother hotel. This would be perfect if there would be a chance to use other ways to get there beside using the garage or the outside walk (all in bath clothes).
Stayed 7 nights in Oct 2019
Response from Hotelmanagement on 23 Oct 2019
Thanks for your review. Your feedback is very important to us.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Misleading description
This was the third time we have stayed at this hotel, but the first to be frustrated. In the hotels.com app there are two hotels that can be chosen from: City Hotel Dresden Radebeul, and Radisson Blu Park Hotel and Conference Centre. The former has a picture of a swimming pool next to it, the latter does not. However, it is, as we were later told, the same hotel. We chose the one with the picture of the swimming pool, since one of the main reasons we go to this hotel is the swimming pool. We were therefore stunned to find out that we told we had to pay for each person to use the pool, every time we entered.This never happened during past stays, and it was quite unpleasant having to explain it to the receptionists. We were made to feel 'cheap' for questioning why we should pay for something that we had never had to pay for in the past, and when we specifically paid for the property that a) had a picture of a swimming pool next to the name of the hotel b) has 'Indoor pool and outdoor pool' listed among the amenities. After arriving back I carefully checked again, and see that at the bottom of the page in the 'small print' section it states, 'Facility access costs EUR10 per person, per day.' However, this is not readily visible in the mobile app where we booked. In short: It isn't about the money, but about misleading advertising, and the damper it put on our moods, and our stay, from the embarrassment. Radisson could review this content to avoid dissatisfied customers.
Stayed 1 night in Aug 2019
Response from FOM on 29 Aug 2019
Thanks for your detailled review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a beautiful and private spot, it was comfortable and clean
Stayed 1 night in Aug 2019
Response from FOM on 29 Aug 2019
We appreciate your kind review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel was a bit below the general Radisson standard in terms of the quality of the room. The hotel is also in a location that is neither close to Dresden or the airport.
Stayed 1 night in Aug 2019
Response from Hotelmanagement on 13 Aug 2019
Dear guest, thanks for your feedback and your open words, which are very important to us. We hope you had a nice stay in Radebeul- Dresden and we look forward to welcome you again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room is without mini bar. Aircondition does not work very well.
Stayed 2 nights in Jul 2019
Response from Hotelmanagement on 6 Aug 2019
Dear guest, thanks for your assessment. We are sorry that we could not satisfy your wishes and thank you for your open criticism. We hope you enjoy nice days in Dresden / Radebeul. Best regards from Radebeul

10/10 Excellent

Romualdas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
German comfort and hospitality
For this hotel I have no complaints nor tips for improvement . Perfection all the way.
Stayed 4 nights in Jul 2019
Response from FOM on 25 Jul 2019
Thanks for your comment.

10/10 Excellent

Grant, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from FOM on 16 Jul 2019
Thank you very much.

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Beautiful and quiet location convenient to many attractions
Stayed 8 nights in Jun 2019
Response from FOM on 3 Jul 2019
Thanks for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jun 2019
Response from TK/FO on 4 Jul 2019
Sehr geehrter Gast, wir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen. Mit freundlichen Grüßen, Thomas Kapuss Assistant Front Office Manager City Hotel Dresden Radebeul

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was amazing, mega-big, including living room and fully equipped kitchen. Breakfast was great. Nice gardens to walk and relax
Stayed 1 night in Jun 2019
Response from TK/FO on 26 Jun 2019
Dear Guest, we appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the City Hotel we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Thomas Kapuss Assistant Front Office Manager City Hotel Dresden Radebeul

6/10 Okay

alistair

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
needs modernisation - really going down hill
The city hotel is attached to the Radisson hotel, the hotel facilities are really modern and up to date as are the restaurants and wellness centre, however the city hotel over the past 12 months is slipping. the room I was given was very dated, not the cleanest, bed was extremely uncomfortable and the bathroom was very dated. I have stayed here many times in 2018 without any issues however April 2019 the hotel is looking very dated and in need of an upgrade. the next time I will choose the Radisson as the price difference isnt that much but the level of accommodation is very different.
Stayed 2 nights in Apr 2019
Response from FOM on 27 Apr 2019
Dear Guest, We appreciate your open review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, slightly out of city centre but just a short tram ride
Stayed 3 nights in Dec 2018
Response from J. Pies on 7 Jan 2019
Thanks for this great review.

8/10 Good

Un-rich

Liked: Cleanliness, room comfort
Aged but nice and off the beaten path. Not as grand as they think, a bit pricier than it deserves.
Stayed 1 night in Dec 2018
Response from Cl. Grell on 24 Dec 2018
Dear Guest, we appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the City Hotel we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Enjoy the christmas time Sincerely, Front Office City Hotel Dresden Radebeul

6/10 Okay

Un-Rich

Liked: Cleanliness, staff & service, room comfort
The place is nice but needs work, a face lift. The rooms smelled a bit musty but were clean over all it was a good experience.
Stayed 1 night in Dec 2018
Response from J. Pies on 17 Dec 2018
Thanks for your review and best regards.

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from J. Pies on 16 Oct 2018
We appreciate your great review!