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Reviews of Hotel La Tour Hassan Palace

5 out of 5
Hotel La Tour Hassan Palace
26 Rue Chellah Bp 14, Rabat

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 206 reviews" "
Rating 8 - Good. 57 out of 206 reviews" "
Rating 6 - Okay. 30 out of 206 reviews" "
Rating 4 - Poor. 5 out of 206 reviews" "
Rating 2 - Terrible. 9 out of 206 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this hotel if you’re staying in Rabat. The staff was very kind, easy parking available. We didn’t have breakfast at the hotel as they wanted 350 MAD per person which is a lot. There’s no shower curtain in the bathroom so water goes all over the floor that would be my only complaint. It’s about a 15 min walk to Mohamed VI museum and the boardwalk. Great location.
Stayed 1 night in May 2024

8/10 Good

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Pervaiz

Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent, well-kept hotel in great location. Walking distance to restaurants and major tourist sites.
Stayed 2 nights in Jan 2024
Response from Kenza on 20 Jan 2024
Dear Guest,Thank you sincerely for taking the time to share your experience at Tour Hassan Palace.We consistently strive to provide quality service and make our guests' stay as enjoyable as possible. Your positive feedback is a great source of motivation for our team.We hope to have the pleasure of welcoming you again on your next visit.Best regards,

10/10 Excellent

manuela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the excellent comfort and care in the beautiful location.The staff is very welcoming and caring. We actually returned for a short stay and would definitely recommend the hotel.
Stayed 3 nights in Dec 2023
Response from Kenza on 20 Jan 2024
Dear Guest,Thank you sincerely for taking the time to share your experience at Tour Hassan Palace.We consistently strive to provide quality service and make our guests' stay as enjoyable as possible. Your positive feedback is a great source of motivation for our team.We hope to have the pleasure of welcoming you again on your next visit.Best regards,

10/10 Excellent

Dipen, Dar es Salaam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Dedevi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down, overheated , cant adjust air conditioner. Staff was nice but not helpful, rooms are absolutely terrible ( water stuck in bathtubs and all)
Stayed 2 nights in Dec 2023
Response from Kenza on 23 Dec 2023
Dear Guest,We sincerely apologize for the challenges you encountered during your stay at La Tour Hassan Palace. Your feedback is invaluable, and we are genuinely sorry for any inconvenience you experienced. We take your comments seriously and assure you that we are addressing the issues raised to enhance our services.Our aim is to provide a comfortable and enjoyable experience for all our guests, and we regret falling short of your expectations.Please be assured that we are committed to making the necessary improvements to prevent such issues in the future.Once again, our sincerest apologies, and we hope for an opportunity to welcome you back in the future with an improved experience.Warm regards,La Tour Hassan Palace Management

10/10 Excellent

Constance

Liked: Staff & service, amenities, property conditions & facilities
The staff are superior, dinner was beyond delicious and service impeccable. My spa treatment was excellent, a relaxing conclusion to a long day of travel.
Stayed 1 night in Nov 2023
Response from Kenza on 23 Dec 2023
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay! It was our pleasure to provide you with a relaxing conclusion to your day of travel. We look forward to welcoming you back to La Tour Hassan Palace soon.Best regards,La Tour Hassan Palace Management

10/10 Excellent

Leah, Milwaukee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay and lovely servicd
Stayed 1 night in Nov 2023
Response from Kenza on 23 Dec 2023
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay!

6/10 Okay

Ayana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Although it was technically the winter season it was still very hot during the day and in the room but it was not possible to have the air conditioning on as it was heating only. The room was therefore extremely hot, also throughout the night which made it difficult to sleep.
Stayed 1 night in Nov 2023
Response from Kenza on 23 Dec 2023
Dear Ayana,Thank you for sharing your experience with us. We apologize for any discomfort caused by the room temperature during your stay. We understand the importance of a comfortable environment and regret that the air conditioning settings did not meet your expectations. Your feedback is valuable, and we are actively working on resolving this issue to ensure a more pleasant experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Best regards,La Tour Hassan Palace Management

10/10 Excellent

Farzana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and the staff were so helpful especially at reception Nawal
Stayed 2 nights in Aug 2023

8/10 Good

Ali

Liked: Cleanliness, staff & service, room comfort
Pleasant stay and very convenient area Staff were so humble and helpful especially at reception Mrs Dalal The furniture have to be upgraded
Stayed 3 nights in Aug 2023

10/10 Excellent

Houda

Stayed 3 nights in Jul 2023

8/10 Good

KATIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Shohreh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay
Stayed 5 nights in Jul 2023

6/10 Okay

Lindsay

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
While the hotel was clean and well located, the pictures are deceiving. The hotel is outdated and not quite as it appears in the pictures - for example, the pool does not have the private cabana beds. The friendliness of the staff varied from polite to very rude. I definitely would not stay here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rating well deserved.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Physical. Appearance of hotel..beautiful
Stayed 1 night in Feb 2023

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the best hotel in Rabat staff are friendly and helpful

2/10 Terrible

NING

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time you should disclose that you wouldn't allow me and my friend (both male) to stay in the same room prior to me booking. Also price gauge us to pay for another room is completely unethical.

8/10 Good

Jeff

Stayed 3 nights in Nov 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tour Hassan
Beautiful hotel with great restaurants
Stayed 1 night in Dec 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed Opinion
The stay was nice. Very expensive, especially the food. The refrigerator did not work but it was changed. There is no air conditioning during winter, so they brought up a fan. It was too hot. My wife liked the bed, i hated it. Too soft for me. The hotel looked impressive. The people were nice.
Stayed 2 nights in Nov 2022

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The magnificent traditional Moroccan beauty of every square centimeter of the public places is only exceeded by the first class, well-deserved five star excellence, hospitality, perfect manners, consideration and decorum of each member of the entire staff.
Stayed 3 nights in Sep 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with great staff!
Stayed 1 night in Sep 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay in Rabat at La Tour Hassan Palace
La Tour Hassan Palace is a wonderful hotel — beautiful rooms and common areas. Amenities include a pool, spa, lounge, and 2 restaurants. The entire staff — from reception to housekeeping — were helpful and thoughtful. When getting help making a restaurant reservation, we mentioned that it would be a 56th wedding anniversary dinner. The next day the hotel sent a bouquet of roses and a basket of fruit to our room. I would like to specifically thank G. Taoufik for his assistance. When the hotel had to cancel our first night’s reservation, he booked us in a comparable hotel and provided transportation from the train station to that hotel and then to La Tour Hassan Palace the next day. He also arranged a daytrip to Casablanca. His hep was invaluable. The service in the hotel was far beyond what we expected. A wonderful experience.
Stayed 5 nights in Jun 2022

6/10 Okay

Muhammad

Room service and cleaning ladies top notch. Air conditioning could be better
Stayed 5 nights in May 2022

8/10 Good

Douglas

Stayed 2 nights in May 2022

10/10 Excellent

Abdellatif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel ideally located a 10 min walk from historic sites (Hassan Tower) and a 5 min walk from downtown Rabat/train station and old town (Medina). Well appointed rooms (I took a deluxe), I recommend to add the breakfast option (nice buffet before a busy day). Relaxing indoor garden. Excellent internet connection (was key for me). Staff was very pleasant and eager to help. Will use this hotel again.
Stayed 11 nights in Nov 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

SRILINGAM

Stayed 10 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is amazing, worth every penny. Service is extra proximate, very clean hotel.
Stayed 1 night in May 2021
Response from The Management on 18 May 2021
Dear Host, The Tour Hassan Palace team thanks you for taking the time to give us feedback on your experience at our establishment. We are happy to know that the service was up to your expectations. We hope to see you again soon to introduce you to other facets of our palace. Regards.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel I've stayed at
Loved this hotel! The bed was very comfortable and I didn't have any problems sleeping. Spent a lot of time at the outside bar area lounging with coworkers, and the staff was very attentive and friendly. The spa is very nice also. I enjoyed the hammam and massage.
Stayed 6 nights in Mar 2020
Response from Selma on 9 Mar 2020
Dear Host, It was a real pleasure to welcome you to the Tour Hassan Palace. The generosity and the know-how of our teams seem to have marked your stay, we are very happy. Thank you for rewarding us and especially thank you for choosing our Palace for your stay in Rabat. With my best regards and looking forward to the pleasure of welcoming you back to our establishment. Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

kateR., Brooklyn, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievably beautiful property and room. Perfect service. Can't wish for better
Stayed 3 nights in Feb 2020
Response from Selma on 25 Feb 2020
Dear Host, Thank you for taking the time to give us feedback on your stay in La Tour Hassan Palace. We are delighted to know that our services have lived up to your expectations. It will be such a pleasure to have you back at La Tour Hassan Palace, to make you discover other facets of our establishment. Best regards.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Selma on 25 Feb 2020
Dear Host, Thank you for taking the time to give us feedback on your stay in La Tour Hassan Palace. We are delighted to know that our services have lived up to your expectations. It will be such a pleasure to have you back at La Tour Hassan Palace, to make you discover other facets of our establishment. Best regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rabat
Nice rooms and friendly staff.
Stayed 1 night in Jan 2020
Response from Direction on 1 Feb 2020
Dear Host, Thank you for taking the time to give us a look back at your stay in La Tour Hassan Palace. We are honored to learn that our services have lived up to your expectations. Hoping to see you again in the near future. Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at La Tour Hassan before and always enjoy our stay. The staff is friendly and helpful. Great atmosphere. Both restaurants have good food.
Stayed 8 nights in Jan 2020
Response from Direction on 31 Jan 2020
Dear Host, Thank you for taking the time to give us a look back at your stay in La Tour Hassan Palace. We are honored to learn that our services have lived up to your expectations. Hoping to see you again in the near future. Best regards,

10/10 Excellent

Van

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We enjoyed our stay at La Tour Hassan Hotel. The staff is friendly and accommodating. The breakfast buffet is wonderful. We loved the pillows....not stiff and bulky like some other hotels we've stayed in. Both restaurants had good food. This was our second time at the hotel and we'll be staying there again on our next trip to Morocco.
Stayed 8 nights in Jan 2020
Response from The Management on 28 Jan 2020
Dear Host, Thank you for taking the time to give us feedback on your stay at our establishment. We are honored to learn that our services have lived up to your expectations and that the hotel restaurants have rekindled your taste buds. It will be such a pleasure to have you back at La Tour Hassan Palace, to make you discover other facets of our establishment. Best regards, The Management.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Direction on 1 Feb 2020
Dear Host, Thank you for taking the time to give us a look back at your stay in la Tour Hassan Palace. We are honored to learn that our services have lived up to your expectations. Hoping to see you again in the near future. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Direction on 1 Feb 2020
Dear Host, Thank you for taking the time to give us a look back at your stay in La Tour Hassan Palace. Hoping to see you again in the near future. Regards.

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness
We stayed earlier that week in Kenitra and Tangier the Hotels were fabulous. Then we stayed in Hassan Palace was not what we expected for the price we paid. Front staff was not very friendly. Our room card did not work each day and we exchanged money and the staff was not warm or welcoming. I know that sounds petty but I felt uncomfortable there. Our girls stayed on the first floor and we stayed on the third floor every time we went to their floor there were gentlemen sitting on the couch in their barefoot right in front of the elevator every time we got off the elevator no matter what time. Lots of just men hanging out. I just did not feel comfortable there. The room was clean and the hotel was clean just old. It was warm when we stayed there and no air conditioner the room was very hot. I would not judge it bad but our other hotels had air so there is no reason why we should not have had air for the price paid. I just would not pick that particular hotel again, find a better one for that price.
Stayed 2 nights in Dec 2019
Response from The Management on 9 Jan 2020
Dear Host, Thank you for taking the time to give us a look back at your stay in the Tour Hassan Palace. We are sorry that our services are not up to your expectations, however, your comments will be sent directly to the relevant services so that we can offer you the best soon. In the hope of seeing you again very soon at our establishment in order to make you discover other facets of our palace. Best regards, The Management.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was high end with high end price tag. The rooms were very small. There were not many restaurants nearby. Hotel staff was not very informative regarding attractions and other questions we had.
Stayed 2 nights in Dec 2019
Response from The Management on 6 Jan 2020
Dear Host, Thank you for taking the time to give us feedback on your experience with our establishment. We are sorry that our services are not up to your expectations, besides the hotel has several restaurants and bars that serve different types of gastronomy. Please be aware that your comments will be forwarded to the relevant service to guarantee you the best in the future. We will be delighted to welcome you back to our palace to introduce you to other opportunities. Regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location... excellent French restaurant on site Elegant finishes and beautiful poolside seating.
Stayed 1 night in Dec 2019
Response from The Management on 31 Dec 2019
Dear Host, Thank you for taking the time to give us a feedback on your experience in La Tour Hassan Palace. We are pleased to hear that our services have lived up to your expectations. Hoping to see you again soon with us. Regards The Management.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from The Management on 3 Dec 2019
Dear Host, The management of La Tour Hassan Palace hotel thanks you for taking the time to give us a feedback from your stay at our hotel. Regards, The Management.