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Reviews of Selina Quito

2 out of 5
Selina Quito
Diego de Almagro N24-416 & Luis Cordero, Quito

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 62 reviews" "
Rating 8 - Good. 11 out of 62 reviews" "
Rating 6 - Okay. 5 out of 62 reviews" "
Rating 4 - Poor. 9 out of 62 reviews" "
Rating 2 - Terrible. 5 out of 62 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kelly on 12 Jan 2024
Gracias Cesar, esperamos hayas tenido una linda estadía.

2/10 Terrible

Brandon

Disliked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

José

Liked: Staff & service, amenities, property conditions & facilities

4/10 Poor

Aparna, Redwood City

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Was really looking forward to staying at a Selina property given the positive feedback I had heard from friends. Immediately upon arriving (after a long journey) I found there to be no hot water in the shower. This was not fixed for 24hrs. I also expected the staff to be more friendly/community focused however this was not the case. I was never invited to the whatsapp group even though I requested to be added and ultimately, will never stay at a selina again. Hostels provide a much better hostel experience and hotels provide a much better hotel experience. While Selina strives to be the best of both, it falls completely short of achieving that goal. Note, my friend checked-into this same Selina location yesterday and (a) they gave him the wrong room upon check-in even though his reservation had been made, and paid for, weeks in advance and (b) he also did not have hot water for a day.
Stayed 3 nights in Nov 2022
Response from Kelly on 18 Nov 2022
Hi Aparna, Selina Quito really appreciate your feedback. We are sorry to hear about your bad experience. We are working hard to fix all the problems related to hot water. Our staff is improving their skills to give our guests the best attention Selina offers. We are looking forward to seeing you soon again to show you we have improved our mistakes. Best regards,

2/10 Terrible

PAUL

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Viviana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Kelly on 19 Jul 2022
Hola Viviana, te esperamos pronto de vuelta.

8/10 Good

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the funky, cool vibe
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool, hip hotel in a cool part of town.
This is a cool, beautifully designed hotel in a hip part of Quito. They have a lot of tours and activities and really helpful people working there. Breakfast was simple but good. The room was clean, the shared bathroom was clean, and the shower was nice. The coworking space is also great. The only negative thing is that I didn't get really good wifi in my room. It was enough to send some messages and browse but I had to either go to the coworking space or to the lobby to get faster internet for video calls. I think it may depend on what floor they put you on.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice in quito.
Big building hotel located in a quote green district in quito. The service is very good, staff efficient and kind. Congrats! 👍
Stayed 1 night in Feb 2021

4/10 Poor

Nathan

Disliked: Cleanliness, property conditions & facilities
Bad plumbing and noisy
The staff was very friendly and helpful, that was the best part. The room was nice enough but the water didnt work most of the time (no shower, no flushing toilet, not able to wash hands). There is significant plumbing issues in that building and I was only able to take one "hot" shower in 2 days. The bath towels smelled moldy and it did not appear that the room was super clean upon entering (I did my own sanitizing of the room). Also, you can hear a pin drop from outside the room. Very noisy which is typical for Quito streetside rooms but the hallways were very noise and it was hard to relax being able to hear every thing happening in the hallways and even rooms adjacent to mine.
Stayed 4 nights in Jan 2021

6/10 Okay

LaurenVerde, Not Georgia

Business traveller
Liked: Amenities
I like the yoga room on the ninth floor with the big windows and panoramic view of Quito. The workspace on the eighth floor is great. I didn’t like that Kelly the concierge once called me a “ho” in the elevator or that I fell into a three hour sleep multiple times after each breakfast. I stopped eating their breakfast and that stopped. Even if the CIA does have a hit on me, that’s not appropriate to cooperate with them. I am actually not a prostitute. I’m a law- abiding visitor in a foreign country. There should be a no smoking policy. My apartment rental was delayed for repairs, otherwise I would Have left sooner. In Quito there are Lavenderias, where someone will do your regular laundry FOR YOU. There were people staying for months in Selina and there wasn’t a washer dryer so they could have the privacy of washing their own clothes. This is weird to me. It’s common here.
Stayed 3 nights in Aug 2020

4/10 Poor

Verde, Not Georgia

Business traveller
Liked: Cleanliness, property conditions & facilities
I liked the yoga room on the 9th floor had a panoramic view of Quito. I liked the 8th floor workspace. There isn’t a nonsmoking policy. I stopped eating breakfast because I felt drugged and passed out for 3 hours after after a series of breakfasts. A staff member called me an expletive once in the elevator.
Stayed 10 nights in Aug 2020

8/10 Good

LaurenaVerde, Cambridge, MA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The value. The rooms clean and I switched my room to that with a balcony and great view, and then got a free breakfast upgrade. There’s an awesome exercise room with a panoramic view and ample workspace.
Stayed 15 nights in Aug 2020

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location in Quito, really clean and comfortable. Excellent breakfast and really helpful staff.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a gas leak at the property and everyone had to be evacuated for many hours. The smell of gas was everywhere and the hostel was not fit habitation, even after they said it was safe to return. I have attempted to contact the manager regarding a refund as we had to change hotels, I still have not received a response and reception is not able to assist me.
Stayed 2 nights in Jan 2020

6/10 Okay

Tsvetelina

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down, chaotic, good location, nice staff
The place is very un down. It has the Selina design at reception and food corner but the rest is nowhere near the Selina standards. The only Selina (out of 10ish) that is really disappointing and I wouldn’t recommend it to anyone. The staff was very nice but during our first breakfast the guys had no idea what is included in the prepaid breakfast and were were told we can only have the Selina breakfast (which is very poor) and American coffee. We asked to pay the difference between this coffee and a cappuccino but my request was firstly denied and was told they cannot make changes. After I insisted, the girl at reception gave permission for me to pay the difference. This day we were given nice fresh juice with the breakfast. Next day the were are told we have a choice of 7-8 different breakfast and any kind of hot drink or juice for breakfast. Definitely the girl knew things better. My room had absolutely no charm. The bedsheets were with stains, the floor didn’t look clean either. The room had a nice view, next to the bed there were USBs. The showerhead in the bathroom was very unpractical as you need to get wet in order to turn on the water. The toilet was not working properly as well. The walls were very thin and you can hear people chatting in the middle of the night on the corridor. The burgers in the restaurant were amazing!!
Selina breakfast. The butter and the jam on the picture are for two people to share.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wont stay here again
The lobby looks good as it has a rustic feels but the hotel is old as in like really old. The rooms are NO WAY the ones in the pictures. This is an old hotel that was rebranded. I was really disappointed but good that I only had to stay there for one night and leave early the next day. But the staff were really nice, that somehow makes up for the crappy hotel.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Having stayed at a Selina in Bogotá I was expecting a similar experience. Booked a twin room and it was not much better than a dorm - dirty stained carpet, leaking sink no simple things like bath mat for open shower soap dispenser fillled. Overpriced for what we got which was a dorm room with bath. Aside from one awesome guy working desk in afternoon the staff were inot interested. We didn’t eat at the restaurant because I saw 3 people eating there and all 3 complained about the food It seems the Selina brand is about funky walk murals and music - That’s the only similarity between Bogotá and Quito
Stayed 2 nights in Aug 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff!
Stayed 3 nights in Jul 2019
Response from SM on 19 Jul 2019
Thank you Peter

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Selina has a very youthful vibe and is more than a hostel - our room was large, clean and comfortable. After check-in we were offered 4 cocktail coupons at the bar in the facilities. Their restaurant is nice and they have good breakfast options. The hostel is located near Plaza Foch - a vibrant place for music and dining options. The staff was friendly and very helpful in connecting us with our bus ride the next morning. Highly recommended.
Stayed 1 night in Jul 2019
Response from SM on 19 Jul 2019
Hi, thank you for your comments! we are very happy to know that you had a great experience

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from SM on 5 Jul 2019
GRACIAS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019
Response from SM on 7 Jul 2019
gracias por su calificacion

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from SM on 22 Jun 2019
Gracias por sus comentarios

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from SM on 22 Jun 2019
gracias por su comentario

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

10/10 Excellent

Zak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in good location.
Great place to stay, The staff at the front desk were very helpful.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from sm on 25 Jan 2019
thank you for your comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, staff freoienbly, the private room might be a bit pricy but great value
Stayed 4 nights in Dec 2018
Response from ds on 11 Jan 2019
thank you for your comments, hope you visit us soon again

10/10 Excellent

Dario, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely one of my favorite places to stay. Highly recommend to those who need a modern a layback place to stay while visiting Quito. Ah, did I mentioned the location is also great!
Stayed 1 night in Oct 2018
Response from Experience on 5 Nov 2018
Dario! Thank you for your comment, you are great too :) ! You are always welcome to Selina! SelinaQuito

10/10 Excellent

Dario, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my first time at Selina and I loved it. I definitely recommend it to the solo traveler or adventure couple. Upgrading to the unique suites is a must the smaller rooms are indeed small but if you are traveling on a budget and still need a nice and different place to stay. Selina it is
Stayed 1 night in Oct 2018
Response from S&M on 5 Nov 2018
Hey Dario! We are very exited that you enjoyed the Selina experience ! Thank you for your comment. SelinaQuito

10/10 Excellent

Dario, Boca Ratón Florida

Liked: Cleanliness, property conditions & facilities, room comfort
I love this place it is awesome. However I think there is room for a few improvements.
Stayed 1 night in Oct 2018
Response from Community on 5 Nov 2018
Hello Dario, Thank you for your comment we are really exited that you enjoy your stay here, we wait for you anytime. SelinaQuito

8/10 Good

Megan M

Stayed in the deluxe room. Very spacious. Comfortable bed and bedding. Great shower. Excellent location but not noisy
Stayed 1 night in Sep 2018
Response from SM on 19 Sept 2018
Hi Megan thank you for your comment, our deluxe room is very spacious and comfortable. hope to have you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from SM on 30 Aug 2018
Thank you for your review!!!

10/10 Excellent

Ana, Houston Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, excellence service and awesome staff. Room was great for the price.
Stayed 1 night in Jul 2018
Response from SM on 2 Aug 2018
Thank you Ana for your review.

10/10 Excellent

Carina, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff
I really enjoyed my stay at Selina Quito. The main floor has a bar that serves food and drinks, as well as a fuse ball table and a connected room with a pool table. There is also a main area with a piano and a couch. On weekends, a DJ would play music in the evening. The hotel staff were extremely friendly -- probably my favorite part of our stay! They advised us on where to eat, where to go in Quito and helped us book tours. When we were desperately trying to find a tour to go to Cotopaxi on one specific day, one of the staff members called around to various travel agencies and found a tour for us at a reasonable price. The rooms were comfortable and very clean.
Stayed 4 nights in Jun 2018
Response from SM on 18 Jul 2018
Dear Carina thank you for your comment, we are very glad to know that you had a good stay at Selina Quito. We hope to have you back with us soon.

10/10 Excellent

SANDY VIRGINIA

Travelled with group
Excelente servicio
Stayed 1 night in Dec 2023
Response from Kelly on 12 Jan 2024
Muchas gracias Sandy, te esperamos pronto de vuelta

10/10 Excellent

DAVID MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kelly on 6 Nov 2023
Gracias David, te esperamos de vuelta pronto.

10/10 Excellent

Katty

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Oct 2023
Response from Kelly on 6 Nov 2023
Gracias Patty, te esperamos pronto de vuelta.

4/10 Poor

Orlando

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kelly on 7 Sept 2023
Hola Orlando, nos gustaría saber mas de tu experiencia para seguir mejorando.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Buen precio
Stayed 1 night in Jul 2023
Response from Kelly on 7 Sept 2023
Hola Joel, gracias por tu comentario, esperamos tenerte pronto de vuelta.

8/10 Good

Nicola Damien

Liked: Staff & service
Stayed 4 nights in Mar 2023

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE
Stayed 1 night in Jun 2022
Response from kelly on 19 Jul 2022
Hola Maria, te esperamos pronto de vuelta.

10/10 Excellent

Gabriel

Stayed 1 night in Mar 2022

6/10 Okay

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hace mucho frío en el hotel
La cadena está genial, para los que viajábamos y trabajamos súper. Solo que hace mucho frío en las habitaciones. Todo lo demás está bien.
Stayed 2 nights in Apr 2022

4/10 Poor

maria

Stayed 3 nights in Apr 2022