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Reviews of Hotel Las Mercedes

3 out of 5
Hotel Las Mercedes
Calle Tulio Garzón N2-13, y Thomas Baquero, Tababela, Pichincha

Reviews

8.0

Very good

Rating 10 - Excellent. 20 out of 46 reviews" "
Rating 8 - Good. 11 out of 46 reviews" "
Rating 6 - Okay. 11 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 2 out of 46 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

klever

Liked: Cleanliness, staff & service, property conditions & facilities
One thing I found misleading was the comments that the hotel included a shuttle to the airport which was not true. It should state hotel will arrange transportation to airport at customer cost and not listed misleading statements such shuttles to airport. Be honest hotel price is reasonable.
Stayed 1 night in Feb 2024

10/10 Excellent

richard, North Canton

Liked: Staff & service, amenities, property conditions & facilities
This was my 4th stay at Hotel Las Mercedes, and the upstairs has been completely remodeled - excellent property, friendly staff, and the breakfast is wonderful! The perfect place to stay whether coming or going via Quito airport!
Stayed 1 night in Jan 2022
Response from Chris on 29 Jan 2022
Thank you very much, upstairs is an amazing area with beautifull views.

10/10 Excellent

Namrata P, silver spring

Comfortable! Safe location! Perfect for a one night stay!
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it , Everything was perfect clean, good service and nice stuff .. I can recommended ..
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
I like everything was cleaning , good service and nice stuff.
Stayed 1 night in Apr 2021

8/10 Good

Gabriela, Mexico

Business traveller
Liked: Cleanliness, staff & service
The hotel is conveniently located close to the airport. Very basic ammenities
Stayed 1 night in Mar 2020
Response from Christian on 3 Mar 2020
Thank you very much for your comment

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff and easy check in. Very cheap Pick up from the airport. Overall recommend :))
Stayed 1 night in Mar 2020
Response from Chris on 2 Mar 2020
Thank you very much for your comment

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from Chris on 2 Mar 2020
Thank you for comment

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Cris on 20 Feb 2020
Muchas gracias

10/10 Excellent

Eduardo, Quito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Las Mercedes was very comfortable for me. Your very friendly administrator
Stayed 1 night in Dec 2019
Response from Ch on 18 Dec 2019
Muchas gracias por su comentario y valoración

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Simple & convenient (near UIO)
I booked this hotel near the airport as my flight was arriving late and I needed a day away from it all to relax before heading into the city. The rate seemed OK but turned out to be a bit overpriced for such a simple place BUT it was clean and had what I needed. I had some questions beforehand and reached out using the contact feature of Hotels.com's site and received a friendly reply from a staff member in English two days later which was very helpful. I used the airport transfer which was good - my flight was delayed so I was even later in arriving that night. This is a small hotel, maybe ~twelve rooms? Staff were good, a simple breakfast was included in the rate, and all my basic needs were satisfied. I wondered if I had booked earlier if the price would have been a little less - paid in US$ at the hotel.
Stayed 2 nights in Nov 2018

6/10 Okay

Belle

Liked: Cleanliness, property conditions & facilities
Decent, cheap option near airport
Decent cheap choice for an overnight airport layover (10 min drive from airport). Quiet area except for airplane flight path (the price you pay for being near the airport). The room was clean and comfortable enough, but there was very poor sound insulation (could hear people coming and going and talking in the lobby at various times during the night and early morning). The staff member we met on arrival was welcoming and attentive, but spoke very little English and was not able to process a credit card for some reason so we had to pay for the room in cash. Not much to see/do/eat in the local area; a round trip into Quito is possible by taxi (30 min drive each way).
Stayed 1 night in May 2018

8/10 Good

ARAMIS AZURI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to rest
the place is really cheap and nice for vacation
Stayed 1 night in Aug 2017

8/10 Good

Meghan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Was good, however was promised two waters which were not provided (I know it seems petty but when you don't have a chance to buy any form anywhere around a complimentary bottle of water goes a long way) the mattress was comfortable but quite small for a double and my husband and I had to sleep on our sides to both fit in the bed (we are not overly large people) we had an early flight so we missed out on the complimentary breakfast, I had read a review where another customer was in the same situation and they packed her a breakfast to go, when I asked about this we had no such luck. Still very clean and modern little place that served its purpose of not having to travel all the way into Quito for a nights sleep

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Cozy home away from home
I stayed at the hotel Las Mercedes for 3days..first off its convenient to and from the airport very close a taxi will cost you about 8 bucks the owners are very nice people they will go above and beyond to make your stay a great one. Only downfall is hotel is pretty far from a lot of places..went to Mitad del Mundo that was about 30 minutes away in taxi..in Quito but overall had a wonderful stay and they do serve breakfast and yes hot water works and WiFi works great.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect, if you need to be close to the airport
This is a great hotel, when you have a late flight in or an early flight out of Quito. It is literally no more than 10 minutes away from the airport. The location of this hotel, however, is not great if you want to see more of Quito, since that is another 45 minutes and $25 away. Worked out perfectly for me and the owner, Christian, is a great guy who will bend over backwards to make your stay comfortable. For the price, this is undoubtably a gem!

6/10 Okay

patu, Georgia

Liked: Cleanliness
Is ok
I made my reservation and I advised them to pick me up . They never did I wait for around 2 hours with my 2 babies this was a stressful experience.

6/10 Okay

David, SF Bay area, USA

Liked: Cleanliness, staff & service
OK location for layover near Quito airport
convenient location for overnight near Quito airport

10/10 Excellent

jaime, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a rest near the Quito airport!
This a cute boutique hotel located in a country setting, but still near excellent restaurants serving affordable typical food. The room was comfy, clean, and quiet accept for an occasional plane overhead. The couple that owns the hotel speak English and provide you with free coffee and tea. Breakfast is also included. They called us a taxi when we were ready to fly home.

6/10 Okay

Martin, Taby

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
It was convenient close to the airport we got driven by the hotel back to the airport next day. The room was too small otherwise it suited us.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Ok for a quick night of rest
Pretty much was a bed close to the airport. Location is nice if you need something close to the airport for a night, but wasn't much more than that. There were insects in the room and the water did not heat up. Basically, if you want a cheap bed for the night, go for it, otherwise no.

6/10 Okay

Kathy, M

Liked: Cleanliness, staff & service
Served its' purpose of a place to sleep
We were looking for a hotel close to the Quito airport. We arrived around midnight. Driving there, I was a little unsure of my choice. Looked like a rough part of town. Everything had block walls around it. Our cab driver rang a bell and the gate opened so that we could enter the courtyard. A very nice young lady met us. She didn't speak English very well. She showed us to our room and gave us 2 bottles of water. The room was small. There was a bed with a small nightstand on either side and a small bathroom. The taxi was picking us up at 6 so we slept there and that was it. Served the purpose well. It was only about 10 minutes from airport.

4/10 Poor

Dave, arizona

Liked: Staff & service
Disliked: Room comfort
Close to airport and staff was nice. No hot water
Located behind house. Room was ok. Some bugs and no hot water. Staff was nice and helpful. Didn't sleep well there. Biggest plus was both staff and proximity to airport. 10 minutes and $10 dollars away for an early flight. Next time would likely stay in Quito and handle the 40 minute drive for a hot shower.

10/10 Excellent

Ken, Marin,Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Trip to Ecuador from USA
Came from the airport to the hotel to be greated by a young women that did not speak English but assured my there would be someone arriving... this is midnight. While waitiing she made me a grilled ham and cheese sandwich and hot tea... a nice, comforting surprise. All my luggage was in my room so that made everthing easier. Soon a young man, Christopher, arrived. Explained everything to me. They ask to be paid in advance and with cash. No problem. We chatted a bit. I slept through breakfast the next day (it had a long trip and preparation was exhausting) so I slept into the late afternoon. When i finally started moving and left my room for their little restaurant. Knowing I was now hungry she drove me to a nearby restaurant, came in and helped me order, and returned 1 hour later to bring me back. Amazing service. Thank you Christopher and Vicky! we will return

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
this is not really a hotel, but rather the back house of a home in a neighborhood near the Quito airport. While the staff were helpful, taxi drivers were utterly unable to find the place, and we were stranded on the roadside by drivers more than once. Be aware that if the hotel offers to drive you to the airport, the driver will ask for $8 in cash upon arrival at the airport.

10/10 Excellent

Mamdy, R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently opened hotel very close to airport
Lovely family run hotel only 10 minutes from the airport. Very clean and fresh and Christian and Vicky will do anything to help. :-)

10/10 Excellent

Candeece, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm galore and service outstanding
I got in from the Galápagos much later than I expected and the hotel was just a charm. They washed all my wet clothes and got them back to me in the same evening. I was leaving in the morning before breakfast was scheduled so they gave me my breakfast as an evening meal which was brilliant as I hadn't bad time to eat with all my flight delays. The service was fantastic and the staff very friendly. The bed was very comfortable and the area was quiet. As I had an early morning flight I was avoiding a long trip into Quito city, being close to the airport meant I saved both money and time not having to take long taxi rides. Turns out that was a blessing being delayed for 3 hours in flight then having a 10 minute trip to the hotel instead of upward of 45 minutes. My only downside was at 5:30 am the shower was only lukewarm, but for me it wasn't a problem as I had showered the night before with no hot water issue. Also if you are expecting a hustling bustling Quito city outside your door, this is not for you. I didn't get time to go out and explore the area I was staying, I will say at first glance in the taxi, there isn't a lot to do late at night in the area around the hotel, I didn't really see any bars or restaurants. But if you're looking for a quick and easy trip to and from the airport, a quite night and a comfortable bed this place would be perfect for you.

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommandé
Tout était parfait Bon service taxi à l'heure Bon entre 2 transferts
Stayed 1 night in Mar 2020

8/10 Good

Michel

Stayed 1 night in Mar 2020

10/10 Excellent

Min Ho

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
갈라 트렌짓을 위한 숙박
별 큰기대 안했는데 생각보다 깨끗하고 좋았음 가성비 갑!!
Stayed 1 night in Dec 2019

10/10 Excellent

ROBERTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo per chi é di passaggio. Nuovo e pulito
Albergo pulito , titolare cordiale, mobili della camera nuovi, coperte e cuscini nuovi e puliti, bagnetto piccolino ma in ordine e pulito, mi hanno preparato la colazione con mezz'ora di anticipo perché avevo l'aereo presto. Vicinissimo all'aeroporto, con 7-8 dollari il taxi ti ci porta. Buona ricezione della Wi-Fi. Ideale per pernottamenti in vista di viaggi aerei. Quando arrivi stanco ed hai bisogno di riposarti per ripartire qui lo puoi fare in totale relax e silenzio. E soprattutto una grande attenzione per la pulizia, almeno questa è ciò che ho trovato io. Insomma, ci tornerei di sicuro se fossi di passaggio per Quito.
Stayed 1 night in Apr 2019
Response from Christian on 13 May 2019
Muchas gracias

6/10 Okay

Andres

se paga barato, se recibe poco.
se paga lo que vale. Barato y se recibe lo mismo. Un poco lejos del aeropuerto y de todo. No incluye transporte al aeropuerto. Lo pagas directamente.
Stayed 1 night in Aug 2018

8/10 Good

Lluis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

NANCY LETICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!!!!
Hotel limpio, reservado, se siente uno en casa.
Stayed 1 night in Dec 2017
Response from Christian on 3 Feb 2018
Muchas gracias por su buena puntuación

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción si tienes que trabajar o quedarte cerca del aeropuerto...
Stayed 2 nights in Nov 2017
MUCHAS GRACIAS POR SU COMENTARIO ESTAMOS PARA SERVIRLE

8/10 Good

Henrique c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy regular

6/10 Okay

Silvia, Berlin

Liked: Staff & service
Disliked: Room comfort
Wir haben nur eine Nacht dort geschlafen und sind am nächsten Tag weitergeflogen. Die Inhaber des Hotels waren sehr freundlich und fuhren uns auch am morgen zum Flughafen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just 10 minutes from the airport
Very convenient if you want to avoid long transfers into Quito. This is almost an airport hotel, just 10 minutes from the airport. Very helpful staff.
Response from Chris on 20 Apr 2016
Thank you Very much ;)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても親切
キト空港に夜到着し、翌早朝の出発に備えて１泊。キト市内まで行くより時間もお金も節約できる。１泊の滞在であれば設備は必要十分。スタッフ（夫婦？）はとても親切。早朝２時、３時の出発客にもなれていて、遅れないようにタクシーを呼んで送り出してもらえた。また同じような機会が有れば利用したい。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort