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Reviews of Empire Hotel Queenstown

2.5 out of 5
Empire Hotel Queenstown
2 Orr Street, Queenstown, TAS

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 313 reviews" "
Rating 8 - Good. 132 out of 313 reviews" "
Rating 6 - Okay. 78 out of 313 reviews" "
Rating 4 - Poor. 20 out of 313 reviews" "
Rating 2 - Terrible. 12 out of 313 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A handy stopover for the Wilderness Railway and nice food for dinner.
Stayed 2 nights in Mar 2024

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had a lot of historical character and was in a great downtown location. We rate the hotel in part because of historical character.
Stayed 1 night in Feb 2024

6/10 Okay

Stuart

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Brett

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Liked the building. Didn't like having no curtain (hard to have that with no curtain rod) on window. Stayed two nights and complained both times to different staff to no avail. Did like the breakfast. Lamb meal at $25 ran out so had to have an average (my medium rare steak turned out medium) steak meal at $44 which is expensive.
Stayed 1 night in Jan 2024

2/10 Terrible

Brett

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jodie

Travelled with family
Liked: Staff & service
Quaint country hotel with a touch of nostalgia. Late check in was easy. My teenage daughter enjoyed seeing the original staircase and the display of old furniture, lounges, desk and typewriter etc. Enjoyed dinner and the complimentary continental breakfast in the dining room. The laminated placemat of the hotels history was a nice touch. Our room was adequate and the bathroom was recently renovated which was nice. Would have liked a pedestal fan as the room was a bit stuffy and the window rattled all night. Plus probably a little unsafe being on the second storey with no fly screen and as the door couldn’t be left open and the ceilings are high, the cool air outside didn’t have much affect. Did appreciate the large mugs for our tea/coffee and my daughter had her own space which was nice. Staff very accommodating and friendly. Conveniently next door to Queenstown train station for tourists which we also enjoyed the next day.
Stayed 1 night in Jan 2024

8/10 Good

Aukje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Empire carries so much history. The Blackwood balustrade is amazing. There is such a feeling of majesty about the place. .
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Stayed 1 night in Jan 2024

8/10 Good

Patricia

Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not just a pub, my stay here exceeded my expectations.
Stayed 1 night in Dec 2023

10/10 Excellent

Meeta

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there just for a night but felt like we should have stayed for 3. Nice hotel inside and out- and very friendly and accommodating staff. With a touch of history, and with a feel of elegance, this hotel is a true holiday palace. Superb.
Stayed 1 night in Dec 2023

6/10 Okay

Karoly

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Friendly and helpful staff.
Stayed 2 nights in Dec 2023

8/10 Good

Heather, Aberfoyle Park

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were allocated was so small there was not enough floor space to open our small cases so we were offered a larger room which was OK.
Stayed 1 night in Nov 2023

6/10 Okay

ali haider bukhari

Business traveller
Liked: Staff & service
Good for one night stay.
Stayed 1 night in Nov 2023

6/10 Okay

Angelina

Stayed 1 night in Oct 2023

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel has lots of history and character.
Stayed 1 night in Nov 2023

8/10 Good

Janne

Travelled with partner
Liked: Cleanliness, staff & service
Room was very small. No tv and our heater was not working properly. By the time we went to have a shower the water was lukewarm. Meals were very nice and we had a continental breakfast which was good
Stayed 1 night in Oct 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. It’s my kind of hotel. Character and some real history. I look forward to coming back.
Stayed 1 night in Sep 2023

8/10 Good

Klaus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I noticed ,when they started updating the place( huge task), they started with the bathroom facilities and they did a stunning job ! So for me the most important part is done already, so I didn't mind the room not beeing perfect. Everything was clean and we were very well looked after. I definitely would go there again !
Stayed 2 nights in Sep 2023

6/10 Okay

Carolyn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was dark & dingy, carpet dirty, light switches didn't work, no towel rails or shelves. Overpriced.
Stayed 1 night in Jun 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Impressive and prominent with a lot of history attached. Well worth a visit and stay particularly for the rail buff, right opposite the station.
Stayed 2 nights in May 2023

6/10 Okay

Marcus

low interaction with staff… didn’t see anyone really other than the barmaid at check in.. & cleaner at Checkout! But all in all.. OK.. am I tweeting historic building worth a stay… I really could have been anybody walking in off the street.. they wouldn’t know… as o wasn’t checked for I’D
Stayed 1 night in May 2023

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities
The Empire has a great country feel, the location is superb, the staff are awesome, the food is always superb, rooms are great, clean, quiet, and well-appointed. Perfect spot for a relaxing visit to a great part of the world.
Stayed 1 night in May 2023

4/10 Poor

jenni

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property - or at least the room where I stayed in overnight had very limited facilities such as bedside table, toiletries not supplied, unbelievably small bedroom and bathroom, no additional bedding . extremely noisy fridge and exhaust fans for kitchen outside of the window. Continental breakfast also very basic - would not recommend
Stayed 1 night in Apr 2023

8/10 Good

Kerry

Travelled with group
Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Apr 2023

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service
This place has a long history ( for Oz) Lots of rustic charm with the decor being kept period
Stayed 1 night in Apr 2023

4/10 Poor

Robert

Liked: Staff & service
Room not much bigger than a cell,no window.
Stayed 2 nights in Mar 2023

10/10 Excellent

Robert

Stayed 1 night in Mar 2023

8/10 Good

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service
Only complaint would be that our room did not have aircon and not having any windows it was a little stuffy.
Stayed 1 night in Mar 2023

6/10 Okay

Michael

Stayed 2 nights in Mar 2023

4/10 Poor

Chris

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room was quite small and stuffy, and in need of remodeling. No window or other connection to the outside world. No A/C, just a pedestal fan with a missing switch knob. The lobby is lovely, old woodwork, but the room was below par.

2/10 Terrible

Dennis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been poorly kept and needs so much work to bring it up to any reasonable standard. We were booked and paid for 4 nights but checked out after 2 nights. That was under sufferance.
Stayed 4 nights in Feb 2023

10/10 Excellent

Bruce

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful old Historic Hotel.
Stayed 1 night in Mar 2023

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old-style charm. Comfortable bed. I would have preferred a room with a bathroom, but the compensation was a lower price. Furnishing was sparse. I'll go there again.
Stayed 1 night in Feb 2023

8/10 Good

Julian

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

2/10 Terrible

Gay

Travelled with partner
Disliked: Property conditions & facilities
Room and bed was terrible for the $150 a night. Ordered three things off the menu before there was one available and when we got it it was wrong. Service in bar was an inconvenience to the staff.
Stayed 1 night in Feb 2023

6/10 Okay

Leonie

Travelled with family
Liked: Cleanliness
Not happy to have a room without a window
Stayed 1 night in Jan 2023

4/10 Poor

Larry

Disliked: Staff & service, property conditions & facilities
Very interesting property but not very good value for money. Service was minimal.
Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room with a bed.
We are a family of 4 and there was no fan or aircon in the room. Floors did not appear to have been properly vacuumed. Suspect the room is not used very often. Bunk beds flopped from side to side. Staff took us to the room via the smoking area, rear loading dock and fire escape. We didnt see if fit for a family to stay in, so left and found other accommodation.
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay in a historic hotel in the town centre. Room was clean with basic amenities, and we enjoyed the styling. The simple complementary breakfast was enjoyable.

2/10 Terrible

Faye

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty tissues behind "box/bedside table", room tiny, 2 multi power boards, instead of power points. Bathroom badly designed. 1 metal chair in room - no room for this really or anymore. Staff unhelpful. Told need to book for the dining room, but when arrived for the booked time, advised that kitchen/dining room not working so best to go elsewhere. No assistance as to where we could go. Upon our return, dining room with large groups of guests enjoying dinner!

4/10 Poor

ANGELA

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very ordinary room. Bed and chair. No tv no aircon no window screens.
Stayed 2 nights in Nov 2022

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the history of the Hotel and grand stairway
Stayed 1 night in Nov 2022

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its history, it’s ambience, it’s friendliness it’s food and it’s staircase!
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Basic and comfortable
Room was small and basic but comfortable enough after driving from Hobart. No hairdryer in the room. Good meals available for dinner downstairs. Included continental breakfast was basic but sufficient. Easy to check in and check out. Plenty of street parking available.
Stayed 1 night in Oct 2022

8/10 Good

Regine

Stayed 1 night in Oct 2022

2/10 Terrible

Nikki

Stayed 1 night in Sep 2022

8/10 Good

Kerry-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world pub accommodation, fantastic food, hot water was great, fluffy towels and comfortable bed
Stayed 2 nights in Sep 2022

8/10 Good

IAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic, welcoming .. lovely old style
Stayed 2 nights in Sep 2022