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Reviews of Best Western Hotel Schlossmuehle

4 out of 5
Best Western Hotel Schlossmuehle
Kaiser-Otto-Str. 28, Quedlinburg, ST

Reviews

8.4

Very good

Rating 10 - Excellent. 143 out of 365 reviews" "
Rating 8 - Good. 165 out of 365 reviews" "
Rating 6 - Okay. 44 out of 365 reviews" "
Rating 4 - Poor. 13 out of 365 reviews" "
Rating 2 - Terrible. 0 out of 365 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 1 night in Sep 2022

10/10 Excellent

J C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penelope in particular was very friendly and helpful
Stayed 3 nights in Aug 2022

10/10 Excellent

Katrina

Stayed 1 night in Aug 2022

10/10 Excellent

Dominic

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Klaus, Kronach

Business traveller
Liked: Cleanliness, amenities
The beds were uncomfortable. I had to pay extra for parking, why?
Stayed 1 night in Mar 2022
Response from Sales Manager on 17 May 2022
Hallo Klaus, danke für Ihr Feedback. Schade, dass Sie die Investition für einen beleuchteten, videoüberwachten und beschrankten Parkplatz als zu hoch empfinden. Bei Verfügbarkeit können Sie bei Ihrem nächsten Besuch gern am Abteigarten kostenfrei parken. Diese Fläche gehört allerdings nicht zu unserem Hotel. Bis bald im Best Western Hotel Schlossmühle in Quedlinburg.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the city center
I has been very pleasant. Beautiful place, friendly staff. Carful, parking is 10€ per night, which can be avoided if you find a free spot around the hotel. The hotel is very close to the city center.
Stayed 3 nights in Dec 2021

4/10 Poor

Keith

Disliked: Cleanliness, room comfort
Best Western Quedlinburg
Our room was basic which was fine however there was a bad sewage smell from the toilet. Smell was so bad that we opted not to spend the night.
Stayed 1 night in Jun 2020
Response from Hotel Schlossmuehle on 5 Jul 2020
Dear Keith, We are very sorry, for the smell and that you was not spending the night in our hotel. In the most cases there is a room changing possible. Maybe we will welcome you again in another room and wish you all the best. Stay healthy!

10/10 Excellent

Adersons

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wery good breakfast, sauna exellent and relax.
Stayed 3 nights in Nov 2019
Response from Guest Relation on 3 Dec 2019
Dear Sir or Madam, Thank you so much for your perfect evaluation. We are very happy about it and looking forward to your next stay in Best Western Hotel Schlossmühle in Quedlinburg.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Guest Relation on 11 Sept 2019
Wir bedanken uns für die Abgabe Ihrer so guten Bewertung und hoffen, wir können Sie bald einmal wieder im Best Western Hotel Schlossmühle in Quedlinburg begrüßen.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is an average hotel, clean rooms, buffet breakfast is ok, the staff just do their job.
Stayed 1 night in Aug 2019
Response from Guest Relation on 4 Sept 2019
Thank you for your evaluation and kind regards from Best Western Hotel Schlossmühle in Quedlinburg.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Liked area & breakfast was very good. May need to get ceiling fans due to unusually hot weather
Stayed 3 nights in Jul 2019
Response from Guest Relation on 8 Aug 2019
Thank you so much for your evaluation. For your next reservation you have the possibility to book a climate room in our hotel. See you soon in Best Western Hotel Schlossmühle in Quedlinburg.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Guest Relation on 10 Aug 2019
Herzlichen Dank Martin für Ihr Feedback und bis zum nächsten Mal im Best Western Hotel Schlossmühle in Quedlinburg.

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel
Comfortable hotel within easy walking distance of the city centre. TV is tiny.Parking facilities are excellent. Probably a 3 star property rather than the 4 star sdvertised.
Stayed 1 night in May 2019
Response from Guest Relation on 23 May 2019
Dear Mark, Thank you for taking time to evaluate us. We are pleased that you have chosen our location for your stay. We wish you all the best and send warm greetings from Best Western Hotel Schlossmühle in Quedlinburg.

10/10 Excellent

Alexandra, Vancouver, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super nice staff! very attentive! super clean! breakfast very delicious! it's really possible to unwind and relax at this place! Loved being there!
Stayed 2 nights in Oct 2018
Response from Guest Relation on 15 Oct 2018
Dear Alexandra, Thank you so much for your positive words. We are very happy that you enjoyed your stay so much and hope we will see you soon. Greetings from Best Western Hotel Schlossmuehle in Quedlinburg.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Guest Relation on 15 Oct 2018
Thank you very much for your great evaluation. We are looking forward to your next stay. Your Best Western Hotel Schlossmühle in Quedlinburg.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is attractive and comfortable. It is convenient and walkable to the rest of the town. The drive opens on to a very busy road so it can be challenging to cross to the parking area. We reserved a double room but were given an apartment. The apartment was spacious and worked well for us.
Stayed 2 nights in Sep 2018
Response from Hotel Schlossmuehle on 10 Oct 2018
Dear guest. We want to say thank you very much for your positive feedback. It is good to read that you liked your free upgrade into an appartement. We know that it is dangerous to cross the road. But unfortenately it is not possible to change the situation for us, because a traffic light is to dangerous because of the curve of the road. We are really looking forward to welcome you again here in Quedlinburg!

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Heritage Site at your fingertips
Great hotel right below the castle in Quedlinburg. Very good breakfast selection rounded out the excellent stay in a comfortable clean room with a comfortable bed. Friendly staff, easy parking and all that in walking distance to all the sights in the World Heritage site Quedlinburg.
Stayed 1 night in Sep 2018
Response from Guest Relation on 28 Sept 2018
Dear Stefan, Thank you so much for your excellent evaluation. It was a pleasure to have you as our guest. We are looking forward to your next stay and wish you all the best. Your Best Western Hotel Schlossmühle in Quedlinburg.

8/10 Good

Karin

Quedlinburg Best Western, good hotel, and location
Was well situated for the old town Quedlinburg. The room was very large which included a small kitchen. Breakfast was good
Stayed 1 night in Aug 2018
Response from Best Western Hotel Schlossmuehle on 31 Aug 2018
Dear Karin. Thanks a lot for you great feedback. We are looking forward to welcome you again here in Quedlinburg. With greets from your team from the Best Western Hotel Schlossmuehle.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, pleasant hotel.
Had a studio (ferienwohnung) with a small kitchen. There was plenty of space. Breakfast was good. Our tv was not working when we arrived so they offered us another room. We elected to stay in our original room as it was bigger and more airy. The tv was fixed the next day. The outdoor area was well kept. The location was excellent, just outside to old town. Quedlinburg is worth a visit!
Stayed 2 nights in Jun 2018
Response from Hotel Schlossmuehle on 20 Jun 2018
Dear Thomas. Thank you very much for your nice feedback. We hope you have enjoyed your stay and really looking forward to welcome you again here in Quedlinburg. Greetings from the team of the Best Western Hotel Schlossmuehle.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I enjoy the hotel very much, the only thing I didn’t like is that there is no air conditioning. The room is very hot and when you oopen the window a lot of insects go in. Besides that the room is comfortable and clean.
Stayed 3 nights in Jun 2018
Response from Hotel Schlossmuehle on 13 Jun 2018
Dear guest. We want to thank you very much for your good feedback. We hope we will see you again in one of our comfortable and clean rooms. :) Maybe while the cooler autumn. We are looking forward to see welcome you again. The team of the Best Western Hotel Schlossmuehle.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay All Around - And a REAL Parking Lot
Absolutely wonderful - facilities, staff, breakfast, location, and a nice view.. Throw in parking and this is a no brainer.
Response from Hotel Schlossmuehle on 14 May 2018
Dear Eugene. Thank you so much for your great feedback. We are really looking forward to welcome you again. The team of the Best Western Hotel Schlossmuehle.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
Great location at the centre of Quedlingburg! Welcoming, clean and comfortable.
Stayed 1 night in Aug 2017
Response from BEST WESTERN Hotel Schlossmuehle on 30 Aug 2017
Dear guest. Thanks for your great feedback. We are really looking forward to see you again here in Quedlinburg. Your team of the BEST WESTERN Hotel Schlossmuehle.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Response from Bianca on 2 Aug 2017
Lieber Gast, vielen Dank für die Abgabe Ihres so tollen Feedbacks. Bis zum nächsten Mal im Best Western Hotel Schlossmühle in Quedlinburg.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Within walking distance to all attractions
This is a nice hotel within walking distance to all attractions of Quendlingburg, which is not all that big. Internet is reliable and the staff is nice. Breakfast is plentiful and the facilities clean and modern. For a traveler coming from the US, it is important to remember that European architecture or as here medieval architecture makes for small and quirky rooms, compared to American chains.
Stayed 1 night in Jul 2017
Response from BEST WESTERN Hotel Schlossmuehle on 26 Jul 2017
Dear guest. We want to thank you for your very good feedback. We hope you've enjoyed the architecture of the medieval city centre here in our UNESCO world heritage city of Quedlinburg. We are really looking forward to see you again. Your Team of the BEST WESTERN Hotel Schlossmuehle in Quedlinburg.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable room, excellent breakfast.
Stayed 1 night in Jul 2017
Response from Bianca on 19 Jul 2017
Greetings from Quedlinburg and a special thank you for your very nice Feedback. We are really looking Forward to see you again. With BEST regards from the BEST WESTERN Hotel Schlossmuehle.

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
Not a 4 Star room
Close to a cute town - room standard below 4 star - internet slow

6/10 Okay

Tom, Irvine, CA

Liked: Cleanliness
Good with the bad
Price does not include breakfast. The cost was an additional €20 per person a day. No a/c, so window needed to be left open all night. Flies during the afternoon, and the room was facing the outdoors tables, so noise until after midnight.

8/10 Good

Richard, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quidlinburg Novel Stay
excellent all round stay, very unique location on door step for exploring the local ancient history.

8/10 Good

Becky, Maidstone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location, nice hotel
Nice hotel in a wonderful little village. The hotel is right in front of the castle and the whole area is beautiful and peaceful. Lots of parking, restaurant was nice and the room was comfortable. No tea/coffee facilities in the room, only one pillow each and we had to sit in the bath to use the shower but otherwise a perfect stay. Breakfast was very good and the staff were friendly (and speak good English).

8/10 Good

Verified traveller

Very nice hotel in a lovely location close from Quedlinburg Castle. Great breakfast and very good dinner menu. Rooms can be noisy.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

8/10 Good

T., Lichtenvoorde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Beautiful, Nice stay
Response from Bianca on 9 Apr 2016
Hello, thank you very much for your valuation. We hope to see you again. Kind ragards from Quedlinburg Your Best Western Hotel Schlossmühle

10/10 Excellent

Robert, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in beautiful surroundings
A lovely hotel, right next to the Schloss. It is about 15 minutes walk from the station, so if arriving by train, a taxi may be worthwhile (usually a few waiting). Room was very comfortable and quiet, free WiFi (reception will provide login details) and a very nice buffet breakfast. Staff were very helpful and friendly. Will stop here again!

8/10 Good

mancho

4/10 Poor

Tim, England

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Surly staff noisy room impossible to sleep.Staff failed to change room despite promise to do so.Dinner in Hotel poor really .Could not get Wi Fi to work though worked elsewhere.good location

10/10 Excellent

Mirko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war super, für 3 Personen ideal.
Stayed 1 night in Apr 2024

10/10 Excellent

Bernd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastische Lage
Stayed 3 nights in Mar 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren mit allem zufrieden
Stayed 3 nights in Mar 2024

8/10 Good

Jörn

Travelled with family, Travelled with pets
Liked: Amenities, property conditions & facilities
Die Unterkunft war sauber und der Service war sehr nett.
Stayed 2 nights in Mar 2024

8/10 Good

Jens-Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Nähe zum Zentrum sehr gut -guter Ausgangspunkt für viele Ausflüge -Kellerbar des Hotels war leider geschlossen
Stayed 3 nights in Feb 2024

8/10 Good

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wahrscheinlich das BESTE Hotel in Quedlinburg, habe ich zumindest schon öfters gehört! Hinterlässt einen sehr wertigen Eindruck in einer leider recht armen Stadt, die wohl sehr stark vom Tourismus abhängig ist. Uns hat es im Hotel wirklich gut gefallen. Der Service ist sehr bemüht es allen Gästen angenehm und recht zu machen. Auch schön: ein großer Fernseher. Die Eltern meiner Freundin werden zu Ostern einen Aufenthalt im Hotel von uns geschenkt bekommen - das sagt wohl schon alles aus! Wo gibt es Abzüge: es gibt keinen Fitness-Bereich. Das Frühstück ist wirklich lecker und die warmen Speisen sind richtig heiß. Aber die gesamte Auswahl hat leider nur das Niveau einer Jugendherberge. Das ist einfach viel zu wenig! Das Angebot ist zu gering. Es ist zu wenig Auswahl vorhanden, mehr Vielfalt wäre angenehm!
Stayed 2 nights in Feb 2024

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Henrik

Stayed 2 nights in Nov 2023

8/10 Good

Jörg

Stayed 3 nights in Nov 2023

8/10 Good

Manja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir haben uns wohlgefühlt und kommen gerne wieder.
Stayed 2 nights in Oct 2023

10/10 Excellent

Wilfried

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein sauberes Hotel mit freundlichen zuvorkommenden Personal, Ideal für Kurzurlauber
Stayed 2 nights in Oct 2023

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel
Et super dejligt hotel lige ved kanten til den gamle bykerne, i rolige omgivelser. Vores værelse var lækkert. Stort og rummeligt og med fin indretning. Nyrenoveret i meget smagfuld stil. Meget venligt og hjælpsomt personale. Min kone og jeg kommer helt sikkert tilbage.
Stayed 3 nights in Sep 2023

8/10 Good

Winfried

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unehrlichkeit beim Thema Umweltschutz vermutet
Zimmer Reinigung nur auf ausdrückliche Aufforderung- angeblich, um die Umwelt zu schonen. Das passt nicht zu den Einweg-Plastikbechern zum Zähneputzen. Mehr Ehrlichkeit wäre besser, wenn man kein Personal hat oder Geld sparen will. Andere Ketten bieten Gutscheine für Bar o.ä.
Stayed 6 nights in Sep 2023

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Hotel in Quedlinburg
Sehr gutes Hotel nahe an der Altstadt gelegen. das Ambiente ist entsprechend dem ganzen Altstadt-Ambiente von Quedlinburg. Wir hatten ein sehr geräumiges Zimmer und das Frühstücksbuffet ist reichhaltig. Die Aussenanlage des Hotels lädt zum Verweilen ein.
Stayed 1 night in Sep 2023

8/10 Good

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023