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Rating 10 - Excellent. 1331 out of 1832 reviews" "
We checked in late at night and the gentleman at the desk had first rate customer service. The room was excellent and comfortable bed and parking accessible.Would definitely stay again
Gerard A
Stayed 1 night in Apr 2024
Response from Amélie on 1 May 2024
Dear Gerard, Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards
The hotel is lovely. The room was beautiful and the bed and bedding luxurious. I had breakfast in the restaurant and it was great. I highly recommend the hotel and I feel lucky to have found it.
Susan C
Stayed 1 night in Apr 2024
Response from Amélie on 1 May 2024
Dear Susan, Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards
Staff was friendly and helpful. Tasteful room remodeling in a heritage building. Room condition and amenities were excellent. Dailly cleaning well done.
Slopes in hallways were not accented enough, caught us off-guard a few times. Heat pump remotes were too complicated, hard to get room temperature figured out.
Très agréable endroit avec toutes à proximité de l’établissement 👌
Eric
Stayed 1 night in Apr 2024
Response from Amélie on 27 Apr 2024
Monsieur Henry, Nous vous remercions pour votre excellente appréciation. Au plaisir de vous accueillir de nouveau à l’Hôtel Port Royal! Meilleures salutations
Nous sommes navrés de lire que votre chambre n'a pas répondu à vos attentes. Nous vous remercions d'avoir pris le temps de partager vos commentaires afin de nous aider à régler la situation. Au plaisir
Nous vous remercions pour vos commentaires. Au plaisir de vous accueillir de nouveau à l’Hôtel Port Royal! Meilleures salutations
6/10 Okay
FADI
15 Apr 2024
FADI
Stayed 1 night in Apr 2024
Response from Elisabeth on 16 Apr 2024
We are sorry to read that your room did not meet your expectations. Thank you for taking the time to share your comments to help us resolve the situation. Best regards
Our upgraded room was spacious, clean, and quiet and the bed was very comfortable. The staff was pleasant and the location was perfect for walking around the Old City. The restaurant connected to the hotel was one of the best places we have ever eaten.
Rick-Linda
Stayed 2 nights in Apr 2024
Response from Elisabeth on 16 Apr 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards
Really nice updated rooms. Very clean. Great beds. Excellent restaurant attached.
Laurence
Stayed 1 night in Apr 2024
Response from Elisabeth on 16 Apr 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards
6/10 Okay
Linh, Redmond
Travelled with family
13 Apr 2024
Liked: Cleanliness, staff & service, amenities
Shower was very fiddly - either extremely cold or hot with controls that didn’t make any sense. The property is nice and staff are pleasant but this is not a four star hotel.
Linh
Stayed 3 nights in Apr 2024
Response from Elisabeth on 16 Apr 2024
We are sorry to read that your room did not meet your expectations. Thank you for taking the time to share your comments to help us resolve the situation. Best regards
We were very pleased with our getaway at Hotel Port Royal located in Quebec City. We were upgraded to a room with a fully stocked kitchenette/fridge. The room was clean and the bed was very comfortable. The front desk was very friendly. Parking is just in front which is very convenient (at an additional fee).
Chelsea
Stayed 2 nights in Apr 2024
Response from Elisabeth on 16 Apr 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards
Rooms are great and the front desk staff are very friendly and efficient. Dining options in the hotel are limited; however it is right next to the port and there are some other restaurants nearby.
Soumitra
Stayed 1 night in Mar 2024
Response from Réception on 8 Apr 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards
8/10 Good
Michael
Business traveller
6 Apr 2024
Liked: Cleanliness, staff & service, amenities
I overall enjoyed my stay but the room itself was a little cramped. I also had the smallest room on my floor which was a little disappointing once I saw the floor map with the other more spacious rooms.
Michael
Stayed 1 night in Apr 2024
Response from Réception on 8 Apr 2024
Thank you for your appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards
10/10 Excellent
Michael
4 Apr 2024
Michael
Stayed 1 night in Apr 2024
Response from Amélie on 24 Apr 2024
Dear Michael, Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards
Great location and staff was friendly. Parking is included for an additional fee but worth it as you have in-and-out privileges and parking around the area is so expensive. Highly recommend if you want to be near walking distance from old quebec.
Claudia
Stayed 3 nights in Mar 2024
Response from Réception on 29 Mar 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards
every time we come to Quebec we are staying at this property.Is our 4th or 5th time.Very good location and comfortable.The kitchen is a bonus and staff is very good .Thank you for the upgrade.
mira
Stayed 4 nights in Mar 2024
Response from Amélie on 9 Mar 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards
My boyfriend is a veteran with a support dog. Unfortunately he had to go to the hospital while we were here but fortunately the staff treated me like family and helped me calm down…even gave me a comforting hug and allowed me to call them for translation if necessary
Lori
Stayed 1 night in Mar 2024
Response from Elisabeth on 4 Mar 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards
This hotel was outstanding!! Friendly, incredibly helpful staff, beautiful , historic building, fully equipped, and at the entrance of old Quebec!! We walked from the via station to our hotel, and then spent our holiday walking around the old city!! It is close to amazing restaurants and shops!! We highly recommend Hotel port Royal!!
Shelley
Stayed 4 nights in Feb 2024
Response from Elisabeth on 4 Mar 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards