Comfort Single Room | Premium bedding, desk, iron/ironing board, free WiFi

Reviews of Hôtel Le Roncevaux

3 out of 5
Hôtel Le Roncevaux
25 Rue Louis Barthou, Pau, Pyrenees Atlantiques

Reviews

8.0

Very good

Rating 10 - Excellent. 143 out of 424 reviews" "
Rating 8 - Good. 178 out of 424 reviews" "
Rating 6 - Okay. 68 out of 424 reviews" "
Rating 4 - Poor. 26 out of 424 reviews" "
Rating 2 - Terrible. 9 out of 424 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Meir

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The sheet had stains on them.
Stayed 3 nights in Dec 2023
Response from Hotel Le Roncevaux on 31 Dec 2023
Good morning,We use an outside company to wash our sheets. Sometimes there may be small stains unfortunately, beyond our control. We apologize. When this happens, do not hesitate to tell us on site, so that we can change the sheets.Let us know after your stay, there is nothing we can do.The reception

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place- nice area- 7 euros for parking
Nice centric hotel - 7 euros for the parking- the lady in front desk was very polite and she assigned me a parking that the night front desk guy gave to someone else and I ended at the very back and dark area 10 points to the lady and 2 points to the guy
Stayed 1 night in Nov 2023
Response from Melissa on 22 Nov 2023
Hello, We thank you for taking the time to leave a comment following your stay. Indeed, we only have 11 parking spaces, so it is important to reserve. When we are on the floors, we cannot check who is parking in the parking lot. The receptionist therefore directed you to places 50 m from the hotel entrance because yours was taken. Please know that we do everything possible to avoid this type of situation. Kind regards, Reception

6/10 Okay

howard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
You don’t get the room in the picture so it is misleading
Stayed 1 night in Oct 2023
Response from melissa on 24 Nov 2023
Good morning,We thank you for taking the time to leave a review following your stay. We have 46 rooms, we actually cannot put them all on the booking sites. However, when you arrive, you can tell us your preferences (carpets floors, parquet floors, old room, bathtub, shower, etc.) We will do our best to find the room that suits you best!Looking forward,The reception

6/10 Okay

Mary, Halifax

Liked: Cleanliness, staff & service
The hotel had an unloved feel. The shower drain was almost completely blocked and the shower controls needed servicing. The linens were fine and the bed comfortable. The location was excellent but parking extremely limited; only a few spots for guests. I’m not keen to recommend it to others.
Stayed 1 night in Oct 2023
Response from Melissa on 22 Nov 2023
Hello, We thank you for taking the time to give us your opinion on the stay. We are sorry for the shower problems you experienced. Do not hesitate to come to reception and tell us next time, we will do everything possible to resolve the situation. Kind regards, Reception

6/10 Okay

Francois

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from melissa on 24 Nov 2023
Bonjour,Nous vous remercions d'avoir pris le temps de laisser une note sur votre séjour. N'hésitez pas à vous indiquer les points à revoir lors de votre évaluation de manière à nous améliorer pour votre prochaine venue.Bien à vous,La réception

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En el corazón de la ciudad
Excelente localización al lado del Bulevar de los Pirineos. Cumple perfectamente con lo que esperas de un alojamiento a buen precio.
Stayed 2 nights in Aug 2023
Response from reception on 12 Aug 2023
Hola, Nos alegra saber que tuvo una buena estadía en nuestro establecimiento y le agradecemos por tomarse el tiempo para dejar una reseña. ¡Esperamos verte de nuevo! Atentamente.

10/10 Excellent

John

Stayed 2 nights in Jul 2023

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Wioleta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, historic downtown.
Stayed 1 night in May 2023

10/10 Excellent

Seanie

Travelled with group
Liked: Cleanliness, staff & service
Front desk staff was very nice!
Stayed 1 night in Feb 2023

10/10 Excellent

GARY

Business traveller
Liked: Cleanliness, staff & service, amenities
Traditional French Hotel

8/10 Good

Michael a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

LOUISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Personnel welcoming and professional. The room was lovely and clean, I felt quite at home. Ideally located in the town center near to all the monuments, restaurants and shops; all within walking distance. I highly recommend this hotel and would return without any hesitation
Stayed 3 nights in Apr 2022

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Ok for a one night stay!
Hotel very dated! Roadworks right outside and found access difficult with cases! Roadworkers started at 7am right outside window! Obviously picked the wrong time to stay! Convenient for local bars and restaurants! Bathroom clean and large!
Stayed 1 night in Aug 2022

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and right in the hub of action. Great location. Staff were friendly
Stayed 2 nights in Jul 2022

8/10 Good

GARY

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2021

8/10 Good

JORGE

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2021

6/10 Okay

Colin

Business traveller
Disliked: Cleanliness
First time in this hotel and I suppose it is what it’s star rating is
Shower cleanliness very poor, especially when cleaning is supposed to be increased due to Covid
I asked for this to be cleaned but it didn’t happen so had to change room
Stayed 2 nights in Aug 2020

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super central
Warm welcome, and the most central location of all.
Stayed 1 night in Jul 2020

4/10 Poor

AMARJIT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
Apart from the location which was great the hotel was disgusting dirty old damp and the receptionist rude and unhelpful it was dark and dingy I should never have paid that much money for the room without breakfast it is a zero ate properly nor a 3 as advertised to be honest I want my money back
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

4/10 Poor

Ian

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
overnight in Pau
Unmemorable - the bed was too small for two adults and there was no air condition. It was clean but no view whatsoever - just a wall - had a poor nights sleep due to the heat which was only 20 deg
Stayed 1 night in Sep 2019

10/10 Excellent

brendan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Just one thing no air vonditioning.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby just up the hill from the train station. The funiculaire is there to take you up if too tired to walk. It was running @ 10:30pm. Smallish rooms but nice.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location in town good, room very good very limited parking
Stayed 4 nights in May 2019

8/10 Good

Nathan

Liked: Staff & service, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
One night stay passing through
Picked as highest star rating available within my Budget close to station, albeit all Hotels in the city centre are up a hill [free funicular] from the railway station. Reason for discount against the walk in rack rate became clear when I checked in, they had the Builders in doing up the ground floor and all corridors seen were stripped to the concrete..... Room was large and very good, [breakfast not taken] and I was away early next morning before any major banging started.... It will be even nicer when its finished...…. One peculiarity, I could feel my bedroom floor vibrate when someone was walking around nearby [could hear footsteps so suspect it wasn't a petite femme....], very odd. Historic town centre very close as is a large Supermarket.
Stayed 1 night in Apr 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
plus : Nice room with large comfortable bed and nice bathroom. good wifi, quiet place, right in the city centre. minus : no movie channels, breakfast could be improved with more fresh products
Stayed 1 night in Apr 2019

4/10 Poor

Zheng

Liked: Cleanliness, staff & service
Disliked: Room comfort
pity about the noise
the room I stayed is right next to the reception, the room is so bare, it felt like hospital room. I think it could have been coverted from a storeroom or staff room. It is very noisy. I could hear everything outside and upstair people walking around. It is a shame as I stayed at this hotel before, in other rooms and they were lovely. The staff is good. only the room was bad.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Mixed feelings but unbeatable location.
The hotel is undergoing some much needed renovation. The room was very poorly decorated, it was not as nice as the pictures seen online. The bed was comfortable and the staff very helpful and friendly. Perfect location in the center of Pau.
Stayed 3 nights in Mar 2019

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff, helpful finding places
Stayed 3 nights in Feb 2019

8/10 Good

Mary E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

PORTIA SHEVON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Fabulous
Stayed 1 night in Oct 2018

10/10 Excellent

sb, Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff Excellent bedding Very clean
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. The location is a plus, close to everything.
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Room was nicely appointed. Walls thin. I could here our neighbors. Breakfast looked very meager for the price - we went elsewhere.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Great bed and bedding, fast wifi, and great location. The only suggestion I'd make is to let guests know they have to reserve a parking space in advance; we didn't, so had to park in the public lot. Luckily it wasn't far away, but it was still more of a hassle than if we'd parked right outside the hotel.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Susan, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was nothing I didn't like. I thought the staff were especially welcoming and helpful, the room was comfortable, and the location is excellent.
Stayed 4 nights in Aug 2018

6/10 Okay

Isabel

Liked: Staff & service
Disliked: Property conditions & facilities
Great location value for money
We stayed 2 nights the hotel is in a central location so easy to walk everywhere in the city center. Our room was large but no air conditioning and only one small desk fan. The hotel is quite run down and in serious need of a renovation. The carpets in the corridors are stained and there is a musty smell throughout. If you are looking for a reasonably priced hotel and don't have high expectations then this place will be OK.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2018

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, beautifull city!
Was a very good hotel with great treatment
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017