Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Overall nice resort

Posted 09-Sep-2014
Pros: See above
Cons: Pool was cloudy and some green algae was on the walls in the more shaded spots. Weeds from the pool side near the surrounding bushes.
Location: Stayed on property except went outside and walked 5 minutes to local artisans to shop. Store prices were ridiculously high.
We just got back yesterday, September 8th, and overall had a great time. We apparently hit the time where there is lots of seaweed in the water which was not fun. They did hire a crew that came everyday to scoop what washed up on shore but I didnt like looking at a tractor for much of the day. I know there are better times to go where its less so check before you book. The food was great, room was great (except the glass door that separates the toilet/shower from the sink. No privacy except a little frosted but the top and bottom are completely open. Constant smiles on the staff's faces. Always food and rinks available and nightime shows. Laying on the beach was the best-so relaxing.
3 out of 5
by A verified traveller from New York, NY

Overall above average experience but not excellent

Posted 08-Sep-2014
Pros: Nice restaurants, and generally helpful and friendly staff.
Cons: The beach is full of seaweed and not too many swim in the water for this reason. You charge $39 for 7 days of internet for only 1 device.
Location: Marinarium - you can swim and snorkel with sting rays.
overall, I was pleased with the hotel with a few exceptions. Within 10 minutes of arriving at the hotel, my wife and I were escorted by our personal concierge to the hotel lobby and he signed us up for a time share breakfast the next morning at a sister resort 20 minutes away without informing us it was a 90 minute sales presentation. We were very upset. We were told by many employees of the resort that this apparently happens alot. I complained this to one of the managers at the concierge desk. The hotel charges $39 for internet access for 7 days, and you can only use 1 device. So a family of 4, with 4 devices will need to shell out $156. The beach is full of seaweed. There's tons of seaweed everywhere in the water and on the beach. The crew labor away from morning till night to remove the seaweed. It's so much seaweed that you don't feel like swimming in the water. The entertainment was good, and the restaurant staff were friendly. The hospitality staff don't speak any English but does a good job of cleaning your rooms. They even offer turn down service which is a plus.
4 out of 5
Recommended
for Everyone
by A verified traveller from Queens, NY

Nice. Upscale, pleasing, but not AMAZING.

Posted 07-Sep-2014
Pros: Clean, friendly, courteous, happy place. Beautiful grounds, spotless presentation.
Cons: Some things are out of anybody's hands, but the rotting seaweed all over the beach (at times) was unpleasant. Not a showstopper for us.
Location: All the excursions are fun - but you have to be reasonably fit and active for some of them. But go ahead, get up off your butt and do something!
We've been to 3 different All Inclusive resorts in Punta Cana - but this is the first time at Dreams PB and the first time we went for the extra $$ for the "preferred club". So - my impressions: The property is on the small side, the service was great, it was bug and vermin free (as far as I could see) and the grounds and facilities beautiful. One thing - A lot of seaweed always washing up. They do clean it up the best they can. Might be just seasonal. I don't remember it from my other trips in nearby resorts. I don't mean to make a huge deal of it - but we mostly stayed out of the ocean. Other than that - food 4/5 stars; ambiance 4/5 stars; overall experience 4/5 stars. Bottom line - we had a great time - the Preferred Club option is definitely worth the money - be aware you can bargain with them on the upgrade. We did a variety of excursions off the hotel property - speedboating, ziplining, snorkling, dune buggies - all for extra money, all fun so if you have the cash to blow, by all means, this stuff is FUN FUN FUN. But it's all separate from the hotel - they are independent tour companies so use a reputable one. We used Blue Travel (associated with Expedia) and found them reasonably competent.
4 out of 5
Recommended
for Everyone
by A verified traveller from LA

Great hotel

Posted 06-Sep-2014
Fun, relaxing, lots of activities and entertainment but the food could be better.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Dreams do come True!!

Posted 28-Aug-2014
Dreams Palace Hotel met all my expectations. I had no complaints at all. The food in the restaurants an at the buffet were delicious. I loved how they put sanitizer in your hands before you enter the restaurants. There were plenty of activities to do for all ages an the nightly themes were fun as well. The room cleanliness an bed comfort were a big Plus!... I will definitely be going back to Dreams! And if it's your first time, Dreams is the place to make MEMORIES!!!!
2 out of 5
by A verified traveller from Boston, MA

Rooms had a strong mold odor.

Posted 21-Aug-2014
Our room had a bad mold smell that made our stay very uncomfortable.
Comment from Hotel Management
30-Aug-2014 by Vangie, Hotel Management
Dear Guest, Please receive the warmest greetings from Dreams Palm Beach. Thank you for having chosen us as your vacation destination in Punta Cana. We are avid followers of all that our guests have to share about their experience here at Dreams Palm Beach. The feedback that we receive is the basis to continue on the line that has taken us very far amongst our competitors and to improve all the things that we must in order to continue to grow even further. We would like to thank you once more for taking the time to share your concerns and it is our hope that you give us the opportunity to better serve you in the future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Portsmouth

Palms Beach Dreams Hotel Panta Cana

Posted 14-Aug-2014
Pros: Accommodation, food and general atmosphere at the hotel complex.
Cons: Services provided (or more accurately did not provide) by the holiday representive
Location: Did not leave complex
The hotel, food and facilites were very good but the sevices of the Expedia representative were" non-existent". . He arrived for the "welcome meeting" 45 minutes late; barely apologised for being late and obtained our return flight details. He gave no details of facilties at the hotel, when he would be visiting the hotel, the title of the information book (Blue), or where it was located within the hotel complex, any trips etc available, how to find out where and at what time we should meet our transport to return to the airport at the end of out holiday, In fact he did nothing and I had to obtain this information myself, Utterly disgusting service!!!!
3 out of 5
by A verified traveller from New York, NY

Molds everywhere...

Posted 27-Jul-2014
The hotel is good and the staff are very helpful and kind! However, my room has molds everywhere and smells awful! Mosquitos are everywhere inside the room!
5 out of 5
Recommended
for Everyone
by A verified traveller from Branson, MO

7th time at the resort... Would recommend to all

Posted 24-Jul-2014
Excellent as always! Most amazing staff. I highly recommend the Italian & Mexican restaurants for dinner. The activities onsite are also great! If going to the Dominican Republic, I would only tell you to stay at this resort! It's the best!
5 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Blown away...

Posted 22-Jul-2014
I have never in my life experienced such incredible service in any way shape or form. From the moment we arrived bei provided with cool towels on a hot day to a tour given by the bellboy on the way to the room to hearing the staff yelling " I love my job" or even just receiving a hello or good morning from anyone you walked past I can not say enough wonderful things about this resort. The food was delightful, better then I expected, and there are options for all types of people at all times of the day. The staff took care of the grounds as if they were their home. Any debris was immediately picked up, even on the beach. There was always something to do and at night the lobby bustled with guests dancing and listening to music and enjoying the atmosphere. Again, I was blown away by dreams palm beach, especially the hospitality of this resort. My boyfriend and I can't wait to tell everyone we know.