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Reviews of Caribe Deluxe Princess - All Inclusive

4 out of 5
Caribe Deluxe Princess - All Inclusive
Playa Bavaro, Punta Cana, La Altagracia

Reviews

8.2

Very good

Rating 10 - Excellent. 562 out of 1164 reviews" "
Rating 8 - Good. 300 out of 1164 reviews" "
Rating 6 - Okay. 160 out of 1164 reviews" "
Rating 4 - Poor. 77 out of 1164 reviews" "
Rating 2 - Terrible. 65 out of 1164 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Manuela

Liked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Federico Espinal. on 1 May 2024
Estimada Manuela. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.

4/10 Poor

SHLOMO

Travelled with partner
Disliked: Property conditions & facilities
Food was uneatable. Not enough towels. No adults activities.
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on 29 Apr 2024
Dear Shlomo. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

6/10 Okay

Angelica

Stayed 3 nights in Apr 2024
Response from Federico Espinal. on 30 Apr 2024
Estimada Angelica. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.

8/10 Good

Leonardo F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on 29 Apr 2024
Dear Leonardo. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Katherine, Albertson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Clean , friendly staff, and tasty food. Would stay again.
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on 29 Apr 2024
Dear Katherine. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

10/10 Excellent

Olha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Federico Espinal. on 29 Apr 2024
Dear Olha. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

2/10 Terrible

ALISSA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and unsafe.
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on 29 Apr 2024
Dear Alissa. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We highly appreciate that you brought these issues to our attention, in order to take corrective action and avoid a similar situation in the future with other guests. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, Federico Espinal. General Manager. Caribe Deluxe Princess

6/10 Okay

Tommy D

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Resort was beautiful. Beautiful animals everywhere (Iguanas, Flamingos, Peacocks, Turtles, Ducks, and more). 24-hour Sports bar with lots of Flatscreen TV's, and games. Bowling, etc. The food was 0 out of 10. The service was worse. Its a nice place but I guarantee you wont like the food. None of it.
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on 29 Apr 2024
Dear Tommy. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

2/10 Terrible

Audrey June

Travelled with partner
Disliked: Cleanliness, amenities
I paid for a superior room didn’t get was put in the tropical section . Didn’t get transportation code had to pay extra cash both ways for cabs to and from airport . Which was very stressful and used our us cash we had to spend . No money in atm machine at hotel . No towels and face clothes on a regular bases . Had to fight for them and the hotel had to send notes everyday in our room . I want a rebate for the stress and expensive we had to occur during our stay
Stayed 7 nights in Apr 2024
Response from Federico Espinal. on 29 Apr 2024
Dear Audrey. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We highly appreciate that you brought these issues to our attention, in order to take corrective action and avoid a similar situation in the future with other guests. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No doubt the best vacation we’ve ever taken. Highly, highly recommend upgrading to the platinum package so you get access to the upgraded dining options, and private beach area. It is $40 a day and they treat you like royalty! The resort is meticulously clean, and every bathroom and restaurant, etc. is spotless. The staff are so friendly and never ask for tips, but they work so hard and are so deserving. The food is fantastic! My husband and I have dined at some of the best Michelin restaurants in the world, and the food here is comparable. That being said, we ate at La Cava and the Platinum club restaurants which are only included in the platinum restaurant. The only downside I would say, is having people trying to sell things up and down the beach or on the resort. The Royal Holiday Vacation Club was rather annoying (in the navy pants and pink shirts). Other than that- everything about this resort is amazing. The water is crystal blue with small waves, and the beach is white sand- truly paradise. We don’t want to leave!! We will recommend Caribe Deluxe Princess to everyone and we cannot wait to return! Martin, Agustin and the staff at the Platinum club are amazing!! You made our trip unforgettable and we will be forever grateful.
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on 26 Apr 2024
Dear Derrick. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

Woodine, Ocala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resorts and staff. My room had many flies but other then that it was super clean and many fun activities.
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on 26 Apr 2024
Dear Woodine. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Lucy

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on 29 Apr 2024
Dear Lucy. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

6/10 Okay

Matthew

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Pro’s; Beautiful lobby & grounds Great entertainment in the evenings at front lobby Tram rides from rooms to lobby run often! Beautiful, clean pools/beach area Friendly staff- mostly Great evenings shows in theatre Fun poolside/beachside entertainment Food in restaurants were good- get reservations upon arrival to resort, they book up fast. Con’s: Our friends did not receive (pre paid) ocean view room upon check in, however, they were offered, for an upgrade charge, to get it the following night. First flush and toilet overflowed Shower head broken Small toilet closet with toilet installed sideways, so you couldn’t sit on it straight, had to sit sideways to use it or knees hit the wall (and I’m short). Part of room floor flooded (on second floor) during a rain storm as water gushed in from under the door. Tile floors VERY slippery. Friend slipped and fell on damp floor down the two steps in room, got injured, spent 3 horrible days in local hospital. On site medic wouldn’t even access her without US cash up front. Safe did not work- got fixed with staff help Room phone did not work to call out. Food buffets were average, but clean and well kept. Keep an eye out for the hungry black birds and roaming cats. Fridge in room was warm, staff could not get it turned up. Glass carafe in coffee pot was broken upon arrival- staff got it replaced. Towel guy would not allow 1 person to exchange all 6 towels in our group.
Stayed 8 nights in Apr 2024
Response from Federico Espinal. on 26 Apr 2024
Dear Matthew. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for all the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We highly appreciate that you brought these issues to our attention, in order to take corrective action and avoid a similar situation in the future with other guests. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Federico Espinal. on 26 Apr 2024
Dear Tatiana. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

8/10 Good

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Federico Espinal. on 24 Apr 2024
Dear Arturo. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on 24 Apr 2024
Estimado Edgardo. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.

8/10 Good

Esthefania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time!! Food was 10/10 and the pool and beach were deff. A Vibe!!! We will deff. Be back!!!!
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on 29 Apr 2024
Dear Esthefania. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

6/10 Okay

Luna Bergame

Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on 23 Apr 2024
Estimada Luna. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.

8/10 Good

Channell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Federico Espinal. on 23 Apr 2024
Dear Channell. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Agustina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Federico Espinal. on 23 Apr 2024
Estimada Agustina. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.

6/10 Okay

Bella

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on 23 Apr 2024
Estimada Bella. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.

10/10 Excellent

Sanja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Federico Espinal. on 22 Apr 2024
Dear Sanja. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

6/10 Okay

Madeline, hudson

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Federico Espinal. on 25 Apr 2024
Estimada Madeline. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.

8/10 Good

Jeanine

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on 19 Apr 2024
Dear Jeanine. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Todo
Stayed 2 nights in Apr 2024
Response from Federico Espinal. on 17 Apr 2024
Estimado Julio. Gracias por compartir los comentarios de sus vacaciones. Estamos contentos que haya escogido nuestro hotel como su destino vacacional y por los comentarios positivos sobre nuestra propiedad y las ventajas que ofrece. Nos encantó leer que disfrutó sus vacaciones y pudimos cumplir sus expectativas. Esperamos tener el privilegio de recibirlo una vez más en sus próximas vacaciones. Saludos cordiales, Federico Espinal. General Manager. Caribe Deluxe Princess.

8/10 Good

Analin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was hard to get an appointment on line on the a la carte restaurant. its always full. We got tired of the subpar food in the buffet and same thing everyday. The crew were great, and the place was maintained well. Our room is renovated with good water pressure. air con is controlled, room not cold and place full of mosquitoes. I enjoyed the environment with iguana, peacock, duck, turtles. around the resort.
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on 15 Apr 2024
Dear Analin. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Jossie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property feet away from the beach. Every night was a different event, good music. Food was great and unlimited drinks.
Stayed 2 nights in Mar 2024
Response from Federico Espinal. on 15 Apr 2024
Dear Jossie. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

david

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was good nice and it was alright
Stayed 4 nights in Apr 2024
Response from Federico Espinal. on 12 Apr 2024
Dear David. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

6/10 Okay

Filipe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Mar 2024
Response from Federico Espinal. on 12 Apr 2024
Dear Filipe. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this resort
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on 10 Apr 2024
Dear Mike. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Federico Espinal. on 9 Apr 2024
Dear Courtney. Than you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing resort. My family loved this resort. The rooms are lovely. The pools and beaches are incredible. The staff is wonderful. The food is great and many options. The on site amenities are lovely. My children loved hands feeding the iguanas, ducks, flamingos and peacocks on site. Though busy, noise was never an issue. There’s lots of great music and entertainment. Highly recommend.
Stayed 6 nights in Mar 2024
Response from Federico Espinal. on 8 Apr 2024
Dear Danielle. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

4/10 Poor

Frank

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Good hotel
Stayed 6 nights in Mar 2024
Response from Federico Espinal. on 8 Apr 2024
Dear Frank. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

4/10 Poor

Philip

Travelled with family
Disliked: Cleanliness, staff & service
I really wanted to like this property. There were definitely positives and negatives, but the negativies held more weight, especially in light of the fact that there are many other resort options in the DR. Pros: -Beautiful beach -Beautiful ocean -Friendly staff (front desk manager aside) -Beautiful resort grounds -Tasty, strong drinks Cons: -Musty, damp rooms (sheets with mold, mildew smelling pillows) -Power issues (lost power in wing of building 3 nights in a row due to 2 seperate rooms running hair dryer, flat iron, iron at same time) -Difficult to get new bath towels, hand towels and never washclothes -Shower water ran under glass wall to toilet and sink area and no floor mats. -Unplesant front desk manager, Staci. We stayed in a family suite with the bunk beds. The biggest issues for us were the damp rooms (always smelled damp, but got better with AC and fan always on), difficulty getting towels (never got floor mats or washclothes), but the cherry on top was losing power 3 nights in a row while trying to get ready for dinner and the front desk manger, Staci giving us the run around about not being able to compensate us for having to take hours out of our day 3 days in a row to get power restored. Because of how she handled our situation we will not be back. Her customer service was disappointing. Again, wait and bar staff were awesome. Francesa at the buffet and beach bar is a gem. Drinks were good and strong and food was hit or miss. Beach was perfection!
Stayed 6 nights in Mar 2024
Response from Federico Espinal. on 6 Apr 2024
Dear Philip. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination but we regret that your recent stay at our property was not as you were expecting because we always try to please all our guests offering an optimal service. We would like to mention that our property is dedicated to go beyond the guest's expectation by offering always an optimal service. Concerning your perception about our service, we honestly understand your point of view and we want to express our deepest apologies if you did not feel satisfied with the service. We appreciate and respect your point of view and we will discuss each point expressed by you in our weekly meetings in order to take all the necessary measures that let us to improve our quality and avoid a similar situation in the future with other guests. Every point expressed will be considered as an area of improvement and corrective measures are already in action to fix these issues. We hope to have another opportunity to be your host if you return to Dominican Republic as we are sure that we can do it better in the future. Honestly, Federico Espinal. General Manager. Caribe Deluxe Princess.

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The facility seemed under staffed. Everyone was very nice, but dirty dishes piled up in the restaurants, it took a long time to get a drink at the bar, it was hard to get a beverage at a meal, and sometimes what was ordered was not delivered at all. There is no pool service. The temperature control in the rooms did not always work.
Stayed 5 nights in Mar 2024
Response from Federico Espinal. on 5 Apr 2024
Dear Susan. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boys and I had a blast here. Staff and guests were friendly. Food was good. Pools were great. Beach was beautiful. I am very happy with having chosen to stay here.
Stayed 5 nights in Mar 2024
Response from Federico Espinal. on 4 Apr 2024
Dear Christopher. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything. Just need more hooks to hang up things in the shower stall and toilet stall. Overall everything else was great.
Stayed 7 nights in Mar 2024
Response from Federico Espinal. on 4 Apr 2024
Dear Frances. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

6/10 Okay

Paola

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
La desorganización en el buffet y en el restaurante dominicano nos impresiono, difícil en conseguir mesa, hubieron un par de veces que comimos y las bebidas no llegaron, las mesas sucias, no utensilios para comer. También me llamó mucho la atención que en el área del lobby vimos ratones. La vista de mi cuarto estaba impedida por una lona que daba a una construcción enseguida de este resort. Las comodidades del cuarto fueron buenas pero los cuartos los limpian día de por medio. El área de la piscina si es muy agradable y el entretenimiento me pareció bueno.
Stayed 5 nights in Mar 2024
Response from Federico Espinal. on 12 Apr 2024
Estimada Paola. Gracias por compartir los comentarios de sus vacaciones. Estamos contentos que haya escogido nuestro hotel como su destino vacacional. Acepte también nuestras disculpas por algún posible inconveniente que haya podido tener mientras se alojaba en nuestra propiedad. Agradecemos nos hiciera llegar sus quejas para asi poder tomar medidas correctivas y evitar situaciones similares en el futuro con otros huespedes. Esperamos tener el privilegio de recibirla una vez más en sus próximas vacaciones. Saludos cordiales, Federico Espinal. General Manager. Caribe Deluxe Princess

8/10 Good

Ehab

Travelled with family
Liked: Cleanliness, staff & service
The caribe deluxe resort was amazing but unfortunately the food wasn’t at all as expected, food quality was terrible and the options were very limited due to the high occupancy rate , special dinner restaurants that required reservation weren’t much different really very poor quality of food everywhere, service was great , staff was very friendly and welcoming, very very clean and unique resort but food issue must be upgraded no doubt.
Stayed 5 nights in Mar 2024
Response from Federico Espinal. on 3 Apr 2024
Dear Ehab. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Qiaoyu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great time there!!!! so much fun. i wish more night life though.
Stayed 3 nights in Mar 2024
Response from Federico Espinal. on 3 Apr 2024
Dear Qiaoyu. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

2/10 Terrible

Ferit

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a joke. I have been in so many places but this one is the worst one. Rooms are dirty and smells disgusting, pain extra money to upgrade to platinum and didn’t get any better, food horrible, food horrible, customer service horribly rude. Don’t go to this place. The only person who was nice and 5 star is Nina from the Customer service.
Stayed 6 nights in Mar 2024
Response from Federico Espinal. on 8 Apr 2024
Dear Ferit. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination but we regret that your recent stay at our property was not as you were expecting because we always try to please all our guests offering an optimal service. We would like to mention that our property is dedicated to go beyond the guest's expectation by offering always an optimal service. Concerning your perception about our service, we honestly understand your point of view and we want to express our deepest apologies if you did not feel satisfied with the service. We appreciate and respect your point of view and we will discuss each point expressed by you in our weekly meetings in order to take all the necessary measures that let us to improve our quality and avoid a similar situation in the future with other guests. Every point expressed will be considered as an area of improvement and corrective measures are already in action to fix these issues. We hope to have another opportunity to be your host if you return to Dominican Republic as we are sure that we can do it better in the future. Honestly, Federico Espinal. General Manager. Caribe Deluxe Princess.

4/10 Poor

Viviana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Federico Espinal. on 3 Apr 2024
Estimada Viviana. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.

10/10 Excellent

Khadidrah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and enjoyable
Stayed 3 nights in Feb 2024
Response from Federico Espinal. on 1 Apr 2024
Dear Khadidrah. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

4/10 Poor

Kamel

Disliked: Cleanliness
The big problem was no WiFi
Stayed 3 nights in Mar 2024
Response from Federico Espinal. on 2 Apr 2024
Dear Kamel. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a lovely place to stay. Very clean rooms beautiful cared for grounds, lovely beach. Good for families. Differences in quality in on site restaurants but overall, food is good. We had a great vacation here.
Stayed 5 nights in Mar 2024
Response from Federico Espinal. on 1 Apr 2024
Dear Joshua. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

10/10 Excellent

Daritza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó todo una sola inconveniencia a la salida pero por eso lo le voy a quitar de lo maravilloso que la pase enverda la comida del buffet ,snack bar estaba muy rica no me puedo quejar soy dominicana y en verdad la pasé súper .mucha gracias
Stayed 6 nights in Mar 2024
Response from Federico Espinal. on 1 Apr 2024
Estimada Daritza. Gracias por compartir los comentarios de sus vacaciones. Estamos contentos que haya escogido nuestro hotel como su destino vacacional. Acepte también nuestras disculpas por algún posible inconveniente que haya podido tener mientras se alojaba en nuestra propiedad. Esperamos tener el privilegio de recibirla una vez más en sus próximas vacaciones. Saludos cordiales, Federico Espinal. General Manager. Caribe Deluxe Princess

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean, modern, and a treat to enjoy the early beach season. An added treat was great service and accomodations at the a la carte restaurants for dinner and walking past interesting animals on the pathways from flamingos to iguanas and peacocks.
Stayed 4 nights in Mar 2024
Response from Federico Espinal. on 28 Mar 2024
Dear Arthur. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 5 nights in Mar 2024
Response from Federico Espinal. on 25 Mar 2024
Dear Stepahnie. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

2/10 Terrible

Shreyesh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not it
Stayed 4 nights in Mar 2024
Response from Federico Espinal. on 25 Mar 2024
Dear Shreyesh. Thank you for your feedback. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Federico Espinal. on 26 Mar 2024
Estimada Nancy. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.