Avenida Barcelo Km 9, Bavaro Boulevard Center, Punta Cana
Reviews
9.0
Wonderful
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Christian the Bartender was Great. The Girls who waited and Bartended acted like they were doing us a favor. actually leaving the Bar to clean tables and just helping other people because she didnt want to make a drink on the menu. House keeping Never brought new towels every day. We had to call everyday to get towels. Building was Beautiful. front deck was very helpful. food was very good Drinks very good. Prices were very reasonable. The area had No Beach but a short taxi ride. Would stay again.
Rob
Stayed 5 nights in Feb 2024
Response from Ingrid Cedano '= on 27 Feb 2024
Dear Rob, Thank you for taking the time to share your thoughts about your recent stay with us. We genuinely appreciate your feedback as it helps us understand our guests' experiences and make improvements.I'm delighted to hear that you enjoyed the service provided by Christian, the bartender. It's always rewarding to know when our team members leave a positive impression. However, I want to extend my sincere apologies for any instances where the service from other staff members did not meet your expectations. Your feedback regarding the waiting staff and bartenders is crucial, and we will address this internally to ensure a more consistent and enjoyable experience for all our guests.I'm also sorry to hear about the inconvenience with housekeeping not providing new towels daily. We understand the importance of a well-maintained room, and we will work on improving our processes to ensure a more seamless experience for our guests in the future.It's heartening to know that you found the building beautiful, the front desk helpful, and enjoyed the food and drinks at our establishment. We are committed to providing a comfortable and enjoyable environment for our guests, and your positive comments are truly appreciated.Regarding the area lacking a beach, we understand this can be a significant factor for some guests. We appreciate your understanding and hope that the other positive aspects of your stay compensated for this.We value your feedback and would love to welcome you back in the future. If there's anything specific you would like us to address or if you have further details to share, please feel free to reach out.Thank you again for choosing us as your accommodation, and we look forward to serving you again in the future.
Beautiful property, great staff and perfect location
Jourdanna
Stayed 2 nights in Feb 2024
Response from Ingrid Cedano on 10 Feb 2024
Dear Jourdanna, Thank you for your kind words! We are thrilled to hear that you found our property beautiful, our staff great, and our location perfect. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything more we can do to enhance your stay, please don't hesitate to let us know. We look forward to continuing to make your experience with us exceptional.Best regards,
Very decent hotel with an adequate pricing despite the high season. Only glitch, the hotel has no beach so you need a transportation (ideally a car) and most beaches in Punta Cana are private so expect extra for.
Hamza
Stayed 10 nights in Jan 2024
Response from Ingrid Cedano on 10 Feb 2024
Dear Hamza,Thank you for your feedback. We're delighted to hear that you found our hotel to be decent with reasonable pricing, even during the high season. We understand the inconvenience regarding the absence of a beach on-site and the need for transportation. Your insight on the private nature of most beaches in Punta Cana is noted.If you have any specific transportation needs or if there's anything else we can assist you with to make your stay more enjoyable, please feel free to let us know. We appreciate your stay and look forward to accommodating you further.Best regards,
El cuarto no contaba con ninguna frazada para el frio. La ducha no tenia jabon.
Francisco
Stayed 1 night in Jan 2024
Response from Ingrid Cedano on 19 Jan 2024
Estimado Francisco;Lamentamos sinceramente los inconvenientes que experimentó durante su estancia en nuestro hotel. Agradecemos que haya compartido sus comentarios, ya que nos ayuda a mejorar nuestros servicios.Queremos ofrecer nuestras más sinceras disculpas por la falta de frazadas en su habitación para hacer frente al frío y la ausencia de jabón en la ducha. Esto no refleja nuestro estándar de calidad y estamos comprometidos a abordar estos problemas de inmediato para garantizar que no vuelvan a ocurrir en el futuro.Entendemos que estos detalles afectaron su comodidad, y le aseguramos que estamos tomando medidas correctivas para asegurarnos de que cada huésped reciba la atención y los servicios adecuados.Apreciamos su comprensión y la oportunidad de corregir estas situaciones. Si decide visitarnos nuevamente, haremos todo lo posible para asegurarnos de que su próxima estancia sea impecable.Gracias por su paciencia y por elegir nuestro hotel. Si hay algo más en lo que podemos ayudarle, no dude en hacérnoslo saber.Atentamente,
excellent location. walk to restaurants. can kill some time in ikea. would be nice if they had roll away beds for small kids
Theodore
Stayed 1 night in Jan 2024
Response from Ingrid Cedano on 19 Jan 2024
Dear Theodore Thank you for your kind words about our excellent location, close proximity to restaurants, and the convenience of being near Ikea. We appreciate your suggestion regarding roll-away beds for small kids and will certainly consider it for future enhancements. We look forward to welcoming you back and making your stay even more enjoyable.
This hotel is so clean and the staff are friendly and professional. Very nice all around.
charlotte
Stayed 1 night in Jan 2024
Response from Ingrid Cedano on 17 Jan 2024
Dear Charlotte, Thank you so much for your kind words! We are delighted to hear that you found our hotel clean and our staff friendly and professional. It's wonderful to know that you had a pleasant experience during your stay.We truly appreciate your positive feedback and look forward to welcoming you back for another enjoyable visit.Best regards,
Dear Isaias,Thank you so much for your kind words! It's wonderful to know that you had a pleasant experience during your stay.We truly appreciate your positive feedback and look forward to welcoming you back for another enjoyable visit.Best regards,
This hotel was perfect. The staff is amazing! They constantly greet you with a smile and took care of whatever needs that I had immediately. The hotel and the rooms were very clean. The food is excellent. And the hotel is very close to shopping center and restaurants. This was a great stay for me. I will most definitely come back!
Chevonne M S
Stayed 5 nights in Nov 2023
Response from Ingrid Cedano on 5 Dec 2023
Dear Chevonne, Thank you sincerely for your glowing review of your recent stay at our hotel. We are thrilled to hear that your experience was nothing short of perfect.Your kind words about our staff's exceptional service and welcoming demeanor bring us great joy. We are delighted that we could promptly address your needs and contribute to making your stay enjoyable.It's heartening to know that you found our hotel and rooms to be exceptionally clean. Maintaining a high standard of cleanliness is a top priority for us.We are also pleased to hear that you enjoyed the excellent food options provided. Our proximity to shopping centers and restaurants is indeed a convenient feature, and we're glad it added to the overall positive experience.We appreciate your decision to choose our hotel and are honored that you are considering a return visit. We look forward to the pleasure of welcoming you back in the future.Warm regards,
Dear Marcus Thank you for your kind words about our staff. We're delighted to hear that you've had a positive experience with our team. We appreciate your ongoing support!
This hotel is awesome. Outstanding service. Within walking distance of all restaurants and Coco Bongo and Banks. Great rooms and very comfortable. Very great service by all staff.
Carlos
Stayed 4 nights in Nov 2023
Response from Ingrid Cedano on 30 Nov 2023
Dear Carlos We're thrilled to hear that you found our hotel awesome with outstanding service. It's fantastic that we're conveniently located within walking distance of restaurants, Coco Bongo, and Banks. We're glad you enjoyed our great rooms and found them very comfortable. Thank you for recognizing the excellent service provided by our staff. Your feedback is greatly appreciated!
Estimado James Espero que este mensaje le encuentre bien. Quisiera expresar mi agradecimiento por tomarse el tiempo para proporcionar una calificación y compartir su opinión sobre nuestros servicios. Valoramos sinceramente cada retroalimentación, ya que nos ayuda a mejorar continuamente y brindar la mejor experiencia posible a nuestros clientes.Hemos notado que nos ha otorgado una puntuación general de 3 de 5, y aunque agradecemos su evaluación, nos gustaría conocer más detalles sobre su experiencia. Su opinión es invaluable para nosotros, ya que nos permite identificar áreas específicas en las que podemos hacer mejoras y ajustes.Si está dispuesto a compartir más información sobre los aspectos que le llevaron a asignar esa calificación, estaremos encantados de abordar cualquier preocupación o problema que haya experimentado. Nuestro objetivo es garantizar su completa satisfacción, y cualquier detalle adicional que pueda proporcionar será fundamental para ayudarnos a alcanzar ese objetivo.Agradecemos su colaboración y le aseguramos que tomaremos medidas inmediatas para abordar cualquier problema que haya surgido. Su satisfacción es nuestra prioridad número uno, y estamos comprometidos a ofrecerle un servicio excepcional.Quedamos a la espera de sus comentarios adicionales y agradecemos nuevamente la oportunidad de servirle.Ingrid Cedano
Convenient, clean and new, rooms are big and comfortable
Paul
Stayed 1 night in Nov 2023
Response from kafkiangenius on 16 Nov 2023
Dear Paul, Warm greetings from the AC Hotel by Marriott Punta Cana. Thank you for taking part of your valuable time to share your experience with other travelers. Also thank you for your amazing feedback and qualification... we really appreciate it. It would be an honor for us to have you back as our guest. Cordially, Héctor González Front Desk Supervisor AC Hotel by Marriott Punta Cana
Dear Frantz, Warm greetings from the AC Hotel by Marriott Punta Cana. Thank you for taking part of your valuable time to share your experience with other travelers. Also thank you for your amazing feedback and qualification... we really appreciate it. It would be an honor for us to have you back as our guest. Cordially, Héctor González Front Desk Supervisor AC Hotel by Marriott Punta Cana
4/10 Poor
joel bekenson, spring valley
Travelled with family and small children
8 Nov 2023
Disliked: Staff & service, amenities
a Clean Quiet place to stay however staff need to be more customer oriented and restaurant need delete from the Menu the bunch of dishes in the menu but that they don't have.
joel bekenson
Stayed 1 night in Nov 2023
Response from Ingrid Cedano on 19 Nov 2023
Dear Mr. Bekenson, Thank you for your feedback. We're glad you found our place clean and quiet. We apologize for any shortcomings with our staff and menu. We'll address the staff's customer service and update the menu to remove unavailable dishes. Your input is valuable, and we hope to welcome you again to showcase improvements.
Dear Socorro, Warm greetings from the AC Hotel by Marriott Punta Cana. Thank you for taking part of your valuable time to share your experience with other travelers. Also thank you for your amazing feedback and qualification... we really appreciate it. It would be an honor for us to have you back as our guest. Cordially, Héctor González Front Desk Supervisor AC Hotel by Marriott Punta Cana
Dear Pedro, Warm greetings from the AC Hotel by Marriott Punta Cana. Thank you for taking part of your valuable time to share your experience with other travelers. Also thank you for your amazing feedback and qualification... we really appreciate it. It would be an honor for us to have you back as our guest. Cordially, Héctor González Front Desk Supervisor AC Hotel by Marriott Punta Cana
10/10 Excellent
Jose
Travelled with family, Travelled with group
5 Nov 2023
Excellent
Great stay. Very clean. The only thing I have to mention is that you do not have thick blankets. Was freezing all night. Overall. Great service. Clean. Great breakfast
Jose
Stayed 1 night in Nov 2023
Response from kafkiangenius on 9 Nov 2023
Dear Jose, Warm greetings from the AC Hotel by Marriott Punta Cana. Thank you for taking part of your valuable time to share your experience with other travelers. Also thank you for your amazing feedback and qualification... we really appreciate it. On the other hand, we do have blankets and there's an info inside all the rooms with the advertising. Thank you for stayed with us. It would be an honor for us to have you back as our guest. Cordially, Héctor González Front Desk Supervisor AC Hotel by Marriott Punta Cana
I loveeee clean hotels. This one excelled at it. Thank you!
karem
Stayed 1 night in Nov 2023
Response from kafkiangenius on 9 Nov 2023
Dear Karem, Warm greetings from the AC Hotel by Marriott Punta Cana. Thank you for taking part of your valuable time to share your experience with other travelers. Also thank you for your amazing feedback and qualification... we really appreciate it. It would be an honor for us to have you back as our guest. Cordially, Héctor González Front Desk Supervisor AC Hotel by Marriott Punta Cana
Everything was clean and well decorated! The staff was amazing. They were extremely accommodating.
Carolina
Response from kafkiangenius on 3 Nov 2023
Dear Carolina, Warm greetings from the AC Hotel by Marriott Punta Cana. Thank you for taking part of your valuable time to share your experience with other travelers... we really appreciate it. Also thank you for your amazing qualification. It would be an honor for us to have you back as our guest. Cordially,Héctor GonzálezFront Desk Supervisor AC Hotel by Marriott Punta Cana