International cuisine
Check availability

Reviews of Olive Boutique Hotel, A Small Luxury Hotel of the World

4 out of 5
Olive Boutique Hotel, A Small Luxury Hotel of the World
Aguadilla St. #55 Condado, San Juan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 375 out of 553 reviews" "
Rating 8 - Good. 99 out of 553 reviews" "
Rating 6 - Okay. 45 out of 553 reviews" "
Rating 4 - Poor. 19 out of 553 reviews" "
Rating 2 - Terrible. 15 out of 553 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Can’t be able to use the outdoor shower
Stayed 1 night in Apr 2024
Response from Maria Corredor Senior Manager on 26 Apr 2024
Thank you for telling us about your recent stay. Customer satisfaction is our Number one priority, and we'd love another opportunity to wow you. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Rob

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel well worth the stay!
Stayed 1 night in Apr 2024
Response from Maria Corredor Senior Manager on 18 Apr 2024
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our suite was great. We loved the outdoor shower.
Stayed 3 nights in Mar 2024
Response from Maria Corredor Senior Manager on 18 Apr 2024
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review!

10/10 Excellent

Kevin

Travelled with partner
Joyous welcome at front desk!
Stayed 1 night in Apr 2024
Response from Maria Corredor Senior Manager on 18 Apr 2024
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review

10/10 Excellent

Cesar, Aguadilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy centrico y acogedor en pleno Condado.
Stayed 1 night in Apr 2024
Response from Maria Corredor Senior Manager on 18 Apr 2024
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review!

4/10 Poor

Carrin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice boutique hotel and location was good.Checkin was 4, no hot water for shower, safe not operational, and no chairs. Also, power went out around 7 pm and returned sometime after going to bed.
Stayed 1 night in Mar 2024
Response from Maria Corredor Senior Manager on 18 Apr 2024
Thank you for telling us about your recent stay. Customer satisfaction is our Number one priority, and we'd love another opportunity to wow you. It is our hope that you will give us the opportunity to better serve you in the near future

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maria Corredor Senior Manager on 18 Apr 2024
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review

10/10 Excellent

NIKOLAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maria Corredor Senior Manager on 14 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

4/10 Poor

Carlos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very few things I liked Nothing special to sat because the many things I didn't obscured any small nice detail The room had no window It had a very desagreable lightning The noise in the bathroom when the light was on was terrible The room door let the light from the corridor coming in and the noise from the corridor and the other rooms Very disagreable It was supposed to be a luxury boutique hotel
Stayed 1 night in Feb 2024
Response from Maria Corredor Senior Manager on 15 Mar 2024
I'm sorry to hear about your disappointing experience. It's unfortunate that the room didn't meet your expectations. We hope you will give us another oportunity to Wow you in the future.

6/10 Okay

Laconstance

Travelled with partner
Liked: Cleanliness, staff & service
It was an okay stay no complaints
Stayed 4 nights in Feb 2024
Response from Maria Corredor Senior Manager on 14 Mar 2024
Thank you for telling us about your recent stay. Customer satisfaction is our Number one priority, and we'd love another opportunity to wow you. It is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect staying
Stayed 1 night in Jan 2024
Response from Maria Corredor Senior Manager on 14 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great and beautiful. Very nice hotel.
Stayed 2 nights in Dec 2023
Response from Maria Corredor Senior Manager on 14 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

obed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most romantic hotels I've ever stayed at. It is plush and beautifully decorated. The food was amazing at the rooftop restaurants! They know how to treat guests to make their experience a dream come true.
Stayed 1 night in Feb 2024
Response from Maria Corredor on 23 Feb 2024
Thank you for your wonderful review! We're thrilled you found your stay romantic and enjoyed our plush accommodations and rooftop restaurant. Creating dream-like experiences for our guests is our top priority. We look forward to welcoming you back soon!

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff...room and hotel in general are warm, different and comfortable...also the restaurants associated with the hotel were quite good
Stayed 1 night in Feb 2024
Response from Maria Corredor Senior Manager on 9 Feb 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our staff to be friendly. It's always our goal to provide a warm and comfortable experience for our guests, and we're delighted that you appreciated the unique atmosphere of our hotel. We'll be sure to pass along your compliments to our team, and we hope to welcome you back again soon! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 Okay

Jimmy, Shediac Cape

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was not clean , lot of dust everywhere and hot water was not working the first day.
Stayed 2 nights in Feb 2024
Response from Maria Corredor Senior Manager on 8 Feb 2024
I'm terribly sorry to hear about the issues you encountered during your stay. Please accept my sincere apologies for any inconvenience caused by the cleanliness of your room and the hot water not working on the first day. This is certainly not the experience we aim to provide for our guests.We value your patronage and hope to have the opportunity to restore your faith in our hotel on your next visit.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Maria Corredor Senior Manager on 27 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maria Corredor on 30 Jan 2024
Thank you for awarding us a perfect 5/5 rating! We are thrilled to hear that you had a wonderful experience at our hotel. Your positive feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay in the future.

6/10 Okay

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities
Small and oddly laid out and furnished rooms...I guess that's what the word "boutique" excuses. Linens, bath facilities--top notch. The staff so nice and helpful. But...The bar open when you ask for it to be open? The splash pool in the middle of the bar? Again, oddities that perhaps "boutique" excuses.
Stayed 3 nights in Jan 2024
Response from Maria Corredor Senior Manager on 18 Jan 2024
We take great pride in the service our hotel provides, we always looking for ways to improve those services, identify opportunities, and provide an outstanding guest experience. We are currently working on inhancing bar hours.

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maria Corredor on 30 Jan 2024
Thank you for taking the time to rate us with a perfect score! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional visit.

10/10 Excellent

Amy Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a unique, adorable hotel. The decor was fun. Between both the boutique and sister hotel next door, there was great places to hang out. The rooftop was beautifu. Overall, the service at the door, the front desk, house kreping, bar and restaurant staff were so attentive. We felt like the only people staying in the hotel. It was a perfect weekend
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Meh
3 main issues with this hotel: 1. They (along with our experience in the past with sister hotel OLV) never seem to have the room ready at checkin time. At Olive, we waited half an hour while at OLV we waited over an hour for the room to be prepped after the advertised checkin time. 2. The room we purposely booked at Olive advertised a large outdoor hot tub attached to the room. Unfortunately the tub doesn’t actually function as a hot tub— filling it would take over 3 hours and the water would be cold by then so it’s a glorified outdoor shower. The hotel is skirting with false advertising here since people are surely paying extra for a hot tub that is unable to be used as such. 3. There were hot water issues with our room where the shower water would be cold to tepid at best. Nothing more unsatisfying than taking a cold shower in a room already frigid from an aggressive AC. In conclusion, not a satisfying stay. Would probably look elsewhere for the price point.
Stayed 1 night in Oct 2023
Response from Maria Corredor Senior Front office Manager on 24 Oct 2023
Thank you for telling us about your recent stay. Customer satisfaction is our Number one priority, and we'd love another opportunity to wow you. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Enissette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and romantic … awesome too if you’re alone and need disconnect for the daily routine ❤️
Stayed 1 night in Oct 2023

10/10 Excellent

Sean, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t say enough nice things about this property. From the very first impression, we were very pleased with every aspect of this stay. The decor and staff were top-notch, and the room and hotel amenities were really great. Would definitely stay here again, and would recommend to all my friends.
Stayed 4 nights in Oct 2023

6/10 Okay

MARJANA

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall this is an overpriced hotel. I would not recommend this hotel for the price they charge. There was nothing special about the rooms or staff service. Our room didn’t even have a window and we had one of the “upgraded rooms”. When we entered the hotel the staff didn’t really greet us. We had to greet them hello to get their attention. We arrived earlier than check in and the staff really did not accommodate us for that. Their rooftop wasn’t open for food so we basically had to wait till 3:45 PM for the room (check in was 4 pm). Our floor was super noisy it almost felt like we were in a NYC apt building! The walls are paper thin!! I will say the outside area and lobby were very cute with vases and greenery. The rooftop was also cute but it opened at 5 PM for food and beverages.
Stayed 3 nights in Aug 2023
Response from Maria Corredor Senior Front office Manager on 24 Oct 2023
Thank you for telling us about your recent stay. Customer satisfaction is our Number one priority, and we'd love another opportunity to wow you. It is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Gina

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We were incredibly disappointed with our stay. We stayed four nights and did not have hot water for the duration of our trip. Each time we tried to shower we'd again find it freezing, call the desk, and be told an engineer was turning the hot water heater back on -- but it never worked for more than a minute. We asked to be moved but were not accommodated. Additionally, the elevator -- located next to our room -- was broken every minute on the minute the door would open and loud voice would announce that passengers could enter -- over and over and over again. This went on all night and it was impossible to sleep. We asked repeatedly to speak to management but they kept not being at the property. When we finally tracked them down on our last day we were told we'd receive a $200 credit at minimum but that the manager would try to get more authorized. We never got anything and they stopped returning our calls and emails.
Stayed 4 nights in Jul 2023

10/10 Excellent

Irving

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Lizelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Great recommendations by Stephanie and Ariana. Will definitely come back for a quick gateway
Stayed 4 nights in Aug 2023

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that this hotel was small, beautiful and the staff was friendly and helpful. Stephanie D. was fantastic. Would definitely stay there again!
Stayed 5 nights in Jul 2023

8/10 Good

Nicole

Overall nice boutique property tucked away on a quiet block. Property and rooms could use some upgrades. Had problems with outside shower and tub.
Stayed 2 nights in Jul 2023

8/10 Good

Domingo

Liked: Cleanliness, staff & service
Although not their fault, the sewer overflows every day and the smell on the walk way is very uncomfortable.
Stayed 3 nights in Jul 2023

6/10 Okay

Razen, Miami Beach

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Marcie

Stayed 1 night in Jul 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely.
Stayed 4 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's ok
It's ok, not luxurious. The hotel is loud, you can hear all the doors and noises from other rooms. The pool and roof deck are pretty cool. Although it is clean, our room had cockroaches.
Stayed 2 nights in Jun 2023

10/10 Excellent

Hugh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
o
Stayed 1 night in May 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a hidden gem. Everyone was so nice too
Stayed 4 nights in Apr 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
The hotel was beautiful and cozy. The staff were exceptional. The location was safe and convenient to everything we wanted
Stayed 4 nights in Mar 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Sweet little hotel in a great location
Very cute little hotel in a fun location. We were able to walk to a lot of night life, restaurants and Condado Beach for a beach day. The rooftop pool is more like a large or double hot tub with cold water in it but it was refreshing. The rooftop bar was gorgeous but drinks were pricey and took a long time to be made. We had the small room and it was really cute and had nice touches like L'Occitane products in the bathroom and a nice minibar. My only complaints were the frosted glass door to the bathroom lights up the entire bedroom if you turn on the light in the middle of the night. Also, our bed was pretty uncomfortable and small for it being a "luxury" hotel. It was also a pain to have to ask for things like ice or bottled water. I did love the ability to send a text message for service or to get local advice but it only worked about 70% of the time. We didn't eat at any of the restaurants because there weren't any vegetarian options unfortunately. Overall it was a great end to our long trip and I would have loved to have seen some of the larger and nicer rooms. I loved the adults only feature and it was definitely a romantic place.
Stayed 2 nights in Mar 2023

8/10 Good

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for pre cruise night.
Stayed 1 night in Mar 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel in a great location.
Stayed 1 night in Feb 2023

10/10 Excellent

craig

Stayed 1 night in Feb 2023

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique experience with fantastic service Best parts were service and the rooftop restaurant
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience it was my wife 40th bday!!! Went with bday package everything was lovely
Stayed 3 nights in Jan 2023

6/10 Okay

Zhen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hot water sometimes runs out. Overall bad showering experience. The room is not quite especially in the morning The corridor gets noisy because the room’s sound insulation is bad.

10/10 Excellent

Yuxuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most relaxing stay at the honeymoon suite! Can’t even leave the room with them Latin Jazz on. 10/10

10/10 Excellent

Chelsea, Highland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely unique experience. High standards, high quality

10/10 Excellent

Anna

Stayed 2 nights in May 2022