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Reviews of Radisson Resort Pondicherry Bay

3.5 out of 5
Radisson Resort Pondicherry Bay
Manavely Revenue Village, Maraimalai Adigal Street, Puducherry, Pondicherry

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 5 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 5 out of 29 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, Great Service, and Professional Staff. A very good place for R&R.
Stayed 2 nights in Nov 2023
Response from Kanak Raj, on 14 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback from your visit to the Radisson Resort Pondicherry Bay . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Resort Pondicherry Bay , I look forward to welcoming you back.Sincerely, Kanak Raj,Radisson Resort Pondicherry Bay

10/10 Excellent

Ashok Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth as silk!
Stayed 2 nights in Sep 2023

2/10 Terrible

Shivam

Disliked: Staff & service, amenities, property conditions & facilities
These guys are cheat, they have charged on my credit card even though i haven't checked in to their hotel.
Stayed 2 nights in Oct 2022
Response from Adithya Ram on 9 Oct 2022
Dear Mr. Shivam,Bonjour!Thank you for sharing your feedback on ExpediaI would like to address the concerns raised by you, the reservation is guaranteed against a last minute cancellation or no show through your credit card details. The cancellation/no show policy of the reservation is that you will be charged one night room charge taxes as a retention should the reservation be cancelled three days prior to arrival or if you fail to show up at the resort for a check in. This has been clearly indicated during the time of reservation and in the confirmation you would have received through Expedia. We at Radisson Resort Pondicherry Bay have only enforced the policy to which you had accepted when making the reservation.The clarifications given above are only to clear up communication lapses if any. We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point. We would also like to let you know we respect your perspective and if you still feel there were lapses from our side we sincerely regret and offer our apologies.Looking forward to welcoming you to our resort should your travels bring you to Pondicherry, and I would be glad to offer a customized best rate for your stay. Please feel to contact me should your require any further assistance,Thank you.Warm Regards,Adithya RamManager - Front Officefom@rdpondy.com88846 53200

10/10 Excellent

Sujit Kumar

Stayed 2 nights in Sep 2022
Response from Kanak on 1 Mar 2023
Dear Mr. Kumra,Bonjour!Thank you for sharing your feedback on ExpediaI would like to address the concerns raised by you, the reservation is guaranteed against a last minute cancellation or no show through your credit card details. The cancellation/no show policy of the reservation is that you will be charged one night room charge taxes as a retention should the reservation be cancelled three days prior to arrival or if you fail to show up at the resort for a check in. This has been clearly indicated during the time of reservation and in the confirmation you would have received through Expedia. We at Radisson Resort Pondicherry Bay have only enforced the policy to which you had accepted when making the reservation.The clarifications given above are only to clear up communication lapses if any. We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point. We would also like to let you know we respect your perspective and if you still feel there were lapses from our side we sincerely regret and offer our apologies.Looking forward to welcoming you to our resort should your travels bring you to Pondicherry, and I would be glad to offer a customized best rate for your stay. Please feel to contact me should your require any further assistance,Thank you.Warm Regards,

8/10 Good

JAYARAJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Kanak on 1 Mar 2023
Dear Mr. Jayaraj,Bonjour!Thank you for sharing your feedback on ExpediaI would like to address the concerns raised by you, the reservation is guaranteed against a last minute cancellation or no show through your credit card details. The cancellation/no show policy of the reservation is that you will be charged one night room charge taxes as a retention should the reservation be cancelled three days prior to arrival or if you fail to show up at the resort for a check in. This has been clearly indicated during the time of reservation and in the confirmation you would have received through Expedia. We at Radisson Resort Pondicherry Bay have only enforced the policy to which you had accepted when making the reservation.The clarifications given above are only to clear up communication lapses if any. We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point. We would also like to let you know we respect your perspective and if you still feel there were lapses from our side we sincerely regret and offer our apologies.Looking forward to welcoming you to our resort should your travels bring you to Pondicherry, and I would be glad to offer a customized best rate for your stay. Please feel to contact me should your require any further assistance,Thank you.Warm Regards,

2/10 Terrible

Viswa

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2022
Response from Kanak on 1 Mar 2023
Dear Mr. Viswa,Bonjour!Thank you for sharing your feedback on ExpediaI would like to address the concerns raised by you, the reservation is guaranteed against a last minute cancellation or no show through your credit card details. The cancellation/no show policy of the reservation is that you will be charged one night room charge taxes as a retention should the reservation be cancelled three days prior to arrival or if you fail to show up at the resort for a check in. This has been clearly indicated during the time of reservation and in the confirmation you would have received through Expedia. We at Radisson Resort Pondicherry Bay have only enforced the policy to which you had accepted when making the reservation.The clarifications given above are only to clear up communication lapses if any. We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point. We would also like to let you know we respect your perspective and if you still feel there were lapses from our side we sincerely regret and offer our apologies.Looking forward to welcoming you to our resort should your travels bring you to Pondicherry, and I would be glad to offer a customized best rate for your stay. Please feel to contact me should your require any further assistance,Thank you.Warm Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort with sea views and easy access to the beach. Rooms are clean and large with balconies and filtered water. Staff were friendly and helpful. The massages at the on site spa were good value and very good. Only negative was the restaurant which felt like an afterthought; and the breakfast buffet was decidedly uninspiring.
Stayed 2 nights in Dec 2019
Response from Kanak on 1 Mar 2023
Dear Guest,Bonjour!Thank you for sharing your feedback on ExpediaI would like to address the concerns raised by you, the reservation is guaranteed against a last minute cancellation or no show through your credit card details. The cancellation/no show policy of the reservation is that you will be charged one night room charge taxes as a retention should the reservation be cancelled three days prior to arrival or if you fail to show up at the resort for a check in. This has been clearly indicated during the time of reservation and in the confirmation you would have received through Expedia. We at Radisson Resort Pondicherry Bay have only enforced the policy to which you had accepted when making the reservation.The clarifications given above are only to clear up communication lapses if any. We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point. We would also like to let you know we respect your perspective and if you still feel there were lapses from our side we sincerely regret and offer our apologies.Looking forward to welcoming you to our resort should your travels bring you to Pondicherry, and I would be glad to offer a customized best rate for your stay. Please feel to contact me should your require any further assistance,Thank you.Warm Regards,

2/10 Terrible

Rohit

Travelled with family
Disliked: Staff & service, property conditions & facilities
Don’t expect windflower quality
So we booked this place going by the experience we had at Coorg, but it’s a really sorry state of affairs here in Puducherry. DO NOT EXPECT QUALITY. Quality of service, quality of food, quality of staff all are at worst. We stayed for 3 nights, 2nd day morning itself I complained and suddenly the room was cleaner and filled with amenities which were missing at checkin. They don’t even give bottled water in room. Property is nicely built and very badly managed. Spa wasn’t worth peeping inside. Indoor games area - everything was in torn shape. Restaurant - food options, quality and service all were bad. Staff doesn’t even know how to manage customers. Room service - goodness. We ordered pasta and garlic bread, pasta came in without bread, plates, cutlery. When asked for the same first cutlery came, then after another call comes plates to eat. Another time we asked for two drinks, both came in different sizes glass. Really bad experience even after constantly letting them know. Be careful, avoid if possible Only good thing is - built of the resort and location. I think owners should take a note and change the operation team.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst and shocking experiences at windflower pondicherry. Instances stated below: 1. Provided room number 40 that had bathroom drain blockage smell and shifted to room number 20 the next day.. in this process we wasted 1 day staying in 40 because no other room was available. We wasted about 2 hours in shifting from 1 room to another 2. Extremely poor service 3. No coutesy offered to the guest. I am carrying my 1 year old baby and i am informed that ill be charged extra for room service 4. Phone not working properly 5. Any orders through phone it will take a minimum 2 hours to reach after multiple followup calls 6. Ordered mineral water and took 2 hours to deliver 7. Extremely careless staffs and poor maintenance 8. Stained towels offered at the swimming pool 9. Room service staffs walking inside the room with slippers and room full of shoe marks 10. Shoe marks on furniture inside the rooms 11. Rooms stinking and extremely dirty low maintenance 12. Dinner plates fallen outside roomz and not cleared for 24 hours. Extremely unhygienic with cockroaches on it. 13. Trying to call manager multiple times but he is not responding
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Senthil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth to stay
It’s a disaster , stinking back water lakes around and poor quality of food
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot
Stayed 2 nights in Apr 2019

10/10 Excellent

Animesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Paradise in Pondicherry
The rooms were veery spacious. Lush green gardens and direct access to the backwater made the surroundings veery serene and peaceful. The highlight was the outdoor shower that added to the beauty of the setup
Stayed 1 night in Feb 2019

10/10 Excellent

Sumeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Nice and comfortable stay. Great hospitality!!
Stayed 2 nights in Jan 2019

6/10 Okay

Gladwyn

Liked: Cleanliness, staff & service
Stay at Windflower , Pondicherry
The place is in a way out location. It is a nice resort but needs upkeep and maintenance. As I checked in , I observed the receptionist was very unwelcoming . The room had the following problems some of which were resolved ; 1. The entrance door lock was defective. 2. The cabinet below the tea maker was broken. 3. The table lamp was not working . 4. The exhaust fan in the bathroom was very very noisy , like a helicopter . 5. The glass French door lock was broken and needed repair . Overall , the place is great but the staff at reception very complacent and not bothered . The housekeeping staff was very very effecient . In case of any emergency the resort has no conveyance to take you to hospital. You are at the mercy of local tour operators who really fleece you . The food quality was average . We booked the suite room based on the picture in hotel.com We were given one large spacious room but it did not have another room or a private pool as depicted in the picture by hotel.com The suites have only one room but the villas have more rooms and private pool so I am not too sure if the hotel gave us an inferior room
Stayed 3 nights in Aug 2018

10/10 Excellent

Subathra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable 2 nights in a sanctuary
Service staff were excellent, breakfast spread was very delectable, we had 2 dinners in the restaurant with a good spread as well.

8/10 Good

Anton, Secunderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort close to Pondi
Very good resort, well maintained. Staff were very helpful. They have a very good Spa. Swimming pool good. Only negative was the path leading to the beach which was littered and dirty.

4/10 Poor

David, Erie PA, USA

Disliked: Cleanliness, property conditions & facilities
Windflower, a fraction of its former self
Hotel is in need of some renovation. There seems to be a lot of cost cutting going on in the way of room maintenance as well as various amenities throughout. There were dingy towels in the bathrooms, no water in reflecting pools, and so on.

8/10 Good

Mini theMoocher, Lambourn, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Backwater treat
Had a very pleasant stay at the Windflower due to the attentiveness of the staff and the clean and quiet surroundings. Located on the outskirts of Pondicherry the hotel is a pleasant retreat from honking horns and rigours of the day. Room was nice and big with an outside terrace with comfortable furniture plus an additional outside shower off the bathroom. Food is either buffet or a la carte - we had both with no ill effects due to the cleanliness and attentiveness of the Head Chef and Head Waiter. If we have the opportunity to visit the region again, we will certainly drop in on the Windflower.

8/10 Good

Parvat, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to India
Lovely resort with beautiful views and spacious room

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Great location,nice rooms
The location and the view was very nice,but the cleanliness of the room,restaurant and garden furniture could be improved.You can't even sit nicely in the restaurant for breakfast because the furniture is dirty.Garden furniture is full of birdpoo ,so you can't sit on it,it's just a matter of cleaning,it could be solved in half an hour.Breakfast is very indian,they should add a choice for tourists.

8/10 Good

Raghu, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with good facilities
enjoyed, spacious room. play area should be separate for kids as the place around is small children cannot be left alone there to enjoy

8/10 Good

Chaitanya Prabhu, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location
The resort is next to beach is the first thing I want to tell. The room is well provided and the balcony next to each room with open view is a very good add-on! The service is good and everyone is courteous. The pool is in such a place that at least till 11 in the morning, there will be no sun on you, good times

10/10 Excellent

RainBoa, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
Great Resort
Wonderful place. A bit off the Cuddalore main road. Also the resort is about 8-10kms away from central Pondy. Therefore, is recommended that a personal vehicle is available with you. Resort itself has great amenities, great food and more importantly beach connected with the resort was hardly populated giving the impression that this is a private beach.

8/10 Good

Dipin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

elvira

Hotel carino lontano dal centro di pondicherry 20 minuti in tuk tuk al costo di 300 rupie a tratta Nota positiva sul mare e tranquillo anche se non ha spiaggia privata Ma dista 5 minuti a piedi Lo consiglio ..ma non aspettatevi standard occidentali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour la détente
beau resort avec belle piscine avec accès à une longue plage déserte. Le restaurant est excellent aussi et les plats sont copieux.