Dear ENRIQUE, Thank you for being our guest and for taking the time to give us your feedback. We apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. We value your loyalty and are committed to regaining your trust. Please allow us another opportunity to exceed your expectations and provide you with the exceptional service you deserve. Should you choose to stay with us again, we will ensure a more pleasant and comfortable experience.Sincerely,Hotel Management

Dear Cheryl, We are delighted about your positive experience with the staff at Extended Stay America! Providing exceptional service is our priority, and we are thrilled our team made your stay enjoyable. Your kind words motivate us to continue delivering excellent hospitality. We look forward to welcoming you back for another pleasant stay soon!Sincerely,Hotel Management

Dear Amy, Thank you for being our valued guest and taking the time to share your feedback. We sincerely apologize for the delay in checking in and regret the cleanliness, noise, and odor issues you encountered during your stay. Your experience does not reflect the high standards we aim to maintain. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure improvements are made. We appreciate your decision and hope to make it up to you so we can make amends for your future stay.Sincerely,Hotel Management

Dear German, Thank you for choosing Extended Stay America. We're thrilled you found our hotel beautiful! Providing a welcoming and comfortable environment for our guests is our priority. Your positive feedback means a lot to us, and we hope you had a fantastic stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Matthew, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value our guests and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. We hope your next stay with us is outstanding in every respect.Sincerely,Hotel Management

Dear Jacklyn, Thank you for your review and for choosing our hotel. We appreciate your kind words about our friendly front desk staff. However, we regret to hear about the disappointment with the room condition and breakfast offerings. We understand the importance of a comfortable stay, and we apologize for any inconvenience. Your comments are valuable, and we'll use them to improve our services. We hope you'll reconsider and give us another chance to provide a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Donald, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope you are already planning another visit our way.Sincerely,Hotel Management

Dear Edgardo, Thank you for taking the time to share your thoughts with us. We genuinely value your feedback and apologize if your recent experience did not meet your expectations. We are continuously working to enhance our services, and your comments are crucial in guiding our improvements. We appreciate your loyalty to Extended Stay America and look forward to the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Guest, We appreciate your feedback about the hotel's location. However, we apologize for any cleanliness issues and the shortcomings you experienced. Your comments regarding the condition of the room and amenities are valuable, and we will address these issues accordingly. Our team is dedicated to improving our guests' experiences, and we hope you will consider staying with us again in the future to experience positive changes. Your satisfaction is important to us.Sincerely,Hotel Management

Dear Michael, We appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. More often than not, our guests bring their own personal items from home to use in their suite, so we keep complimentary hair dryers and toiletries available upon request at the front desk. Please accept our sincere apologies if this was not communicated to you during check-in. Thank you so much for staying with us, and we look forward to your next visit. Sincerely,Hotel Management

Dear Jessica, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely Hotel Management

Dear Charlotte, Thank you for being our guest and appreciating our staff. Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests' needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Regan, Thank you for choosing our hotel and sharing your experience with us. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. Thank you for staying with us, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear Linda, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Monica, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. Therefore, we are sorry for the noise and cleanliness concerns you experienced, which kept you from having an outstanding stay. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We hope to restore your confidence in our hotel on your next visit to the area.Sincerely,Hotel Management

Dear Eric, Thank you for staying at our hotel and sharing your comments. It isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are truly sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management

Dear Edgardo, Thank you for the excellent review. We are glad your stay was enjoyable, and we could exceed your expectations for a great price. We appreciate you taking the time to leave your kind remarks. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Samuel A, We appreciate you being our guest and providing feedback. Please accept our apologies for any housekeeping oversights you experienced. We are also sorry for the inconvenience you encountered with the charges on your credit card. We completely understand the frustration you must have experienced. Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Brianna, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Steve, We appreciate you staying with us and taking the time to write a review. We understand your disappointment and frustrations with the condition and upkeep of the room, and your remarks are shared with the concerned person for further action. Please allow us to check with the team to see what went wrong and ensure it is not repeated. Please revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Kenneth, Thank you for staying with us again. We understand that street noise can be disruptive. Please accept our apologies for the inconvenience and frustration this caused during your stay. Thank you for bringing this to our attention. We have also noted your feedback regarding breakfast. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Thank you.Sincerely,Hotel Management

Dear Elizabeth, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management