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Reviews of Hotel Opera

3 out of 5
Hotel Opera
Fehmi Agani, Pristina, Kosovo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 23 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 0 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

John

This is my second stay, in a month, and the water is still only mildly warm. I had hoped to make this the hotel for me in my two year stay but I’ll be trying another hotel. Hot water is a must. The breakfast is excellent. The staff is the best. The room is very tiny—such that I could not sit at the desk—I’m not a big man either. 5’10”; 175. if one was planning to get any work done, you might try for a larger room (I think I had economy, and it was tiny). So to sum it up, needs hot water, and get a bigger room of staying over with work. Breakfast is the best.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect but the shower temperature was not as hot as one might like it to be. The staff was incredibly nice. The dining room staff was superior and I watched a woman take abuse from a man complaining about croissants that was unfounded. She remained so calm. I had to speak in defense of the croissants to say I thought they were perfectly delicious. So breakfast was great. It was very very very good. If the water was hotter, it would get all 5 stars. I’ll stay here again… if then price is right.
Stayed 1 night in Jan 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Eremal on 27 Aug 2023
Dear Ms. Anita,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!General ManagerErëmal Ismaili

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Erëmal on 20 Aug 2023
Dear Ms. Paula,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!General ManagerErëmal Ismaili

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Memory foam bed was excellent. Not very many plug sockets which i found strange. Overall an excellent hotel. Minibar prices were very good value for money.
Stayed 2 nights in Apr 2023

10/10 Excellent

Matthew, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, very attractive property. Clean, comfortable room, good breakfast, pleasant staff. I would stay here again.
Stayed 1 night in Aug 2022

10/10 Excellent

Ninni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
Really helpful staff, booked airport transfer no problem. Easy check in, very friendly staff. Modern room with lovely balcony, good air conditioning, strong rain shower toiletries provided. Plenty of sockets in bedroom including at the bedside which I need when traveling. Lots of TV channels to watch if needed. Young man at breakfast was friendly and helpful, breakfast was very good. Central hotel walkable to everything, sights, restaurants, bars, 2 supermarkets next door. Super value hotel which I thoroughly recommend.
Stayed 3 nights in Jun 2022

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service in the central
Lovely place, the staff could not be more friendly and helpful. Great breakfast, clean rooms with proper heating. I eould recommend you to upgrade the badic room, because it is really really small. Traffic noices kept us awake.
Stayed 3 nights in Oct 2021
Response from BJ on 28 Oct 2021
Dear madam/sir, Having you in our place was a great pleasure! Thank you for choosing our hotel and for being our guest. And thank you for your kind recommendation. Best Regards, Hotel Opera staff

10/10 Excellent

Blerim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Galby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

maysa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Opera staff on 30 Jun 2021
Thank you, dear. We expect to see you at Opera soon again.

10/10 Excellent

Özlem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Görkem

Stayed 1 night in Nov 2023

8/10 Good

Bashkim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Vjollce Bekteshi on 22 Nov 2023
Dear Mr.Bashkim,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Best regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideaal gelegen, honderd meter van de Nene Theresa-boulevard met alle winkels. Personeel uiterst vriendelijk en helpen je graag. Er zijn 3 parkeerplaatsen op de stoep voor de deur, meestal bezet. De City-kamer is de kleinste kamer die ze hebben en voor 1 persoon gaat dat net. Met 2 personen ga je qua ruimte al moeite hebben. Maar daar betaal je dan ook naar. Hier en daar wat afbladderende verf op de kasten. Jammer genoeg zijn de gordijnen niet volledig verduisterend; aan de zijkant komt er genoeg licht binnen om je tijdig te wekken. Dit is in heel de Balkan een terugkerend ding. Verder zeker een aanrader!
Stayed 2 nights in Sep 2023
Response from Erëmal on 23 Sept 2023
Dear Mr.Michael,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!General ManagerErëmal Ismaili

10/10 Excellent

gezim

Stayed 1 night in Aug 2023
Response from Erëmal on 23 Sept 2023
Dear Mr.Gezim,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!General ManagerErëmal Ismaili

8/10 Good

Klaudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Aug 2023
Response from Erëmal on 23 Sept 2023
Dear Ms.Klaudia,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!General ManagerErëmal Ismaili

8/10 Good

Eijlert

Travelled with family
Liked: Staff & service, room comfort
Bra hotell med oslagbart läge
Trevlig personal och bra service med hjälp av bokning taxi till flygplats mm. Ganska litet. Ok frukost där man fick bestämma omelett söt pannkaka som gjordes eftersom. Dag 2 var mycket slut så det var ett minus. Vårt rum var fuktskadat på en vägg vilket var ofräscht. Bra dusch. Läge mitt i smeten. Oslagbart.
Stayed 2 nights in Jul 2023
Response from Erëmal on 23 Sept 2023
Dear Mrs. Eijlert ,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right. General ManagerErëmal Ismaili

10/10 Excellent

Raffael

Liked: Staff & service, property conditions & facilities
Modernes und komfortables Hotel. Die Rezeption ist 24 Stunden besetzt.
Stayed 5 nights in Jul 2023

10/10 Excellent

Hasiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tipptopp
Veldig hyggelig personale, hjelpsomme og høflige. Veldig sentralt, mye fint å se og oppleve i nærområdet.
Stayed 3 nights in Jul 2023

10/10 Excellent

Hannu

Stayed 3 nights in Jun 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Kari Brekke

Stayed 1 night in May 2023

10/10 Excellent

abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز جدا
Stayed 1 night in Jun 2022

10/10 Excellent

mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika bir otel, çok dost canlısı insanlar
Yeni bir otel. Yeri harika, tam şehir merkezinde. Otel görevlileri çok ilgililerde ve çok yardımcı oldular. Harika insanlar.
Stayed 1 night in Jul 2021
Response from admin on 12 Aug 2021
Dear Mustafa, We thank you for choosing us in your stay. In hope of having fulfilled your every need, we look forward to having you with us again! Best Regards, Hotel Opera staff

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war super top freundlich
Stayed 4 nights in Jul 2021
Response from admin on 12 Aug 2021
Dear madam/sir, Having you in our place was a great pleasure! Thank you for choosing our hotel and for being our guest. Best Regards, Hotel Opera staff