Exterior detail
Check availability

Reviews of Pacific Inn

2.5 out of 5
Pacific Inn
909 3rd Avenue West, Prince Rupert, BC

Reviews

7.4

Good

Rating 10 - Excellent. 67 out of 303 reviews" "
Rating 8 - Good. 122 out of 303 reviews" "
Rating 6 - Okay. 67 out of 303 reviews" "
Rating 4 - Poor. 36 out of 303 reviews" "
Rating 2 - Terrible. 11 out of 303 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are really friendly
Stayed 3 nights in Apr 2024
Response from GM on 2 May 2024
Good Day Darlene,Thank-you for staying with us and your recent review, in which; is appreciated and I will be sure to share with my team. Once again, thank-you.Best Regards,Mr. Corey KitchenGeneral Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Good Day Jeremy,Thank-you for your recent review, in which; is appreciated and I will certainly share with my team. Once again, thank-you.Best Regards,Mr. Corey KitchenGeneral Manager

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Underground parking for security, great staff, service with a smile.
Stayed 2 nights in Apr 2024
Response from GM on 12 Apr 2024
Good Day Robert,Thank-you for your recent review as it is appreciated and I will be sure to share with my team. Once again, thank-you!Best Regards,Mr. Corey KitchenGeneral Manager

2/10 Terrible

Jocelyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM on 15 Apr 2024
Good Day Jocelyn,Thank-you for your recent review and I certainly apologize that we did not exceed your expectations. If you would like to discuss please contact the hotel direct and once again, thank-you.Best Regards,Mr. Corey KitchenGeneral Manager

6/10 Okay

Julie

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were so accommodating and friendly. Was a great stay other than the outdated rooms and very uncomfortable beds. We were in a pet friendly room so I’m sure there are much nicer rooms there but the pet friendly rooms could sure use an update. Very worn, stained carpets, ripped chairs, and super uncomfortable beds. Was a good stay regardless but could have been a bit nicer. Price was great.
Stayed 2 nights in Mar 2024
Response from GM on 4 Apr 2024
Good Day Julie,Thank-you for your recent review as we appreciate all comments and feedback. I certainly will share your comments with the team as they take an immense amount of pride in providing authentic service. I understand the comments regarding our pet rooms and we have identified those as a priority in upgrading so once again, appreciate the feedback.Best Regards,Mr. Corey KitchenGeneral Manager

8/10 Good

Cecilia

Travelled with family
Liked: Staff & service, amenities
The service was absolutely phenomenal
Stayed 6 nights in Mar 2024
Response from GM on 2 Apr 2024
Cecilia,Thank-you for your recent review and I will certainly share with my team, appreciated.Best Regards,Mr. Corey KitchenGeneral Manager

10/10 Excellent

Marylou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not try out the dining options including the daily continental breakfast. Quiet convenient location, close to ferries and highway. Underground parking convenient. Clean rooms with lots of towels thank you. Very nice stay
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
Marylou,Thank-you for your recent review, in which; I will certainly share with my team and is appreciated.Best Regards,Mr. Corey KitchenGeneral Manager

10/10 Excellent

Aaron, Delta

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly staff. Safe and quiet area. Walkable area to shop and explore. Would stay again!
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank-you for the recent review Aaron and I am pleased you enjoyed your stay.Best Regards,Mr. Corey KitchenGeneral Manager

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank-you for your review Sean, appreciated.Best Regards,Mr. Corey KitchenGeneral Manager

8/10 Good

william

Under ground parking
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank-you for the review William, appreciated.Best Regards,Mr. Corey KitchenGeneral Manager

10/10 Excellent

Caden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank-you Caden!Best Regards,Mr. Corey KitchenGeneral Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM on 22 Feb 2024
Thank-you for your review, appreciate all comments.Best Regards,Mr. Corey KitchenGeneral Manager

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Under ground parking
Stayed 1 night in Jan 2024
Response from GM on 22 Feb 2024
Thank-you for your review Don, we appreciate all comments regarding your stay.Best Regards,Mr. Corey KitchenGeneral Manager

10/10 Excellent

Kristy

Stayed 2 nights in Dec 2023

8/10 Good

Veronica

Stayed 3 nights in Dec 2023

10/10 Excellent

daryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept up, very friendly staff and good rates and location
Stayed 4 nights in Nov 2023

8/10 Good

Jeanne

Liked: Cleanliness, staff & service
Limited underground parking, plenty on the street and quite safe. Loved the greek restaurant inside the property. We had two suppers there... great food, great staff.
Stayed 1 night in Sep 2023

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underground parking. Comfortable stay. Pleasant staff.
Stayed 2 nights in Aug 2023

8/10 Good

Don

Stayed 1 night in Aug 2023

8/10 Good

Glen

Liked: Cleanliness, staff & service
No air conditioning
Stayed 4 nights in Aug 2023

2/10 Terrible

Ralph, Richland

Disliked: Cleanliness, property conditions & facilities
The desk attendants were pleasant. The lobby and breakfast area were fine. But the room itself was very poor - dirty, smoky (cigarette smoke), very warm & stuffy (no ventilation or AC except sliding window with a small fan that we balanced on the windowsill. The stairwells were

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Daile

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Pick somewhere else
This place is a tear down in a crappy end of town. I would not stay again. The staff is amazing, everyone is friendly, helpful and great. The rooms still have single panes, there is no air conditioning, and the smell was the absolute worst. Pro - there is a continental breakfast. Unfortunately for these lovely staff, the place itself is disgusting.
Stayed 3 nights in Aug 2023

10/10 Excellent

Claudette

Stayed 2 nights in Aug 2023

10/10 Excellent

Kerri

Stayed 1 night in Aug 2023

6/10 Okay

Claire

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Valinda, Terrace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

linda

Stayed 1 night in Jul 2023

10/10 Excellent

William

Travelled with partner
Liked: Staff & service
Quite old and needs some TLC. Room clean and ok for very short stay. Staff very cooperative and friendly. Value for money ok.
Stayed 1 night in Jul 2023

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service
I will start with the good. All the staff we encountered were very friendly and did a great job. The room was clean and breakfast was available early so there was enough time to catch the ferry. The location to the ferry was great, a 4 minute drive. Underground parking was convenient. The negative. Hotel patrons smoking and drinking at the entrance to the parking lot wasn't very welcoming. The hallways of the hotel smelled like pot. The shower in our room didn't work. There's no air-conditioning at this hotel which is fine since the windows open, but there's no screens in the window's allowing bugs to get in. A couple things beyond the hotels control. There's lots of homelessness around the area but we didn't encounter any problems. Also the water has a yellow colour. There's pro's and cons to any place but overall our stay was fine.
Stayed 1 night in Jul 2023

6/10 Okay

Rhonda

Stayed 3 nights in Jul 2023

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good property. A bit older / dated. Great staff. No complaints.
Stayed 1 night in Jul 2023

4/10 Poor

Alan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Inge

Travelled with family
Liked: Staff & service
The staff were all very nice, very accomodating eager to please. Breakfast was included, and I don't really eat a lot for breakfast, so in my opinion there was a perfect amount of selections.
Stayed 4 nights in Jul 2023

10/10 Excellent

Reimar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We're pleased with the underground parking and short drive to the ferry terminal.
Stayed 1 night in Jul 2023

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioning. No screen in window.
Stayed 1 night in Jun 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night before the Ferry to Port Hardy. Hotel was clean and convenient. Air conditioning would have been nice as the westher was hot and sunny.
Stayed 1 night in Jun 2023

8/10 Good

Celine

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always friendly and helpful. Always cleaning. I stayed a week and the weather was beautiful (hot) Sadly, I had no air conditioning in my room. I had a sliding glass door that could only be opened an inch which didnt let in much of the rupert fresh air. Other than that...Ive stayed at the pacific in many times and its perfect. Thank you
Stayed 5 nights in Jun 2023

6/10 Okay

Rick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Leith

Liked: Cleanliness, staff & service
Excellent staff. Complimentary Breakfast was very good. Would stay there again.
Stayed 2 nights in Jun 2023

4/10 Poor

GARRETT

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Cordell

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was clean. Shower was hard to use as it couldn’t maintain a temperature and would suddenly get so hot you couldn’t stay in the water without it burning you. Staff was friendly restaurant was great food also smelt like cigarettes in the hallways
Stayed 4 nights in Jun 2023

6/10 Okay

Marius

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The parking situation was not great. It was a Tuesday night and it was super loud outside on the street with people in the middle of the night. Then someone pounding on a door beside us at 230 in the morning. Didnt have a good sleep.
Stayed 1 night in Jun 2023

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service
Good location
Stayed 2 nights in Jun 2023

4/10 Poor

judy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs major up date!!
Stayed 1 night in Jun 2023

10/10 Excellent

Liliane

Liked: Staff & service
there was mold showing in the bathroom ,
Stayed 2 nights in Jun 2023

4/10 Poor

judy

Travelled with family
Liked: Staff & service
The pillows are terrible rooms need major update
Stayed 1 night in Jun 2023

10/10 Excellent

Eric, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
I’m a motorcyclist and this hotel has underground parking and a nearby seating area where you can remove your riding gear without having to tromp all over the hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and convenient. We will definitely stay again!
Stayed 1 night in Jun 2023