Hotel Smeroldo was not a very good experience. We arrived at 1:30, with a noon check in, we expected to be able to shower immediately after a long, crowded, sweaty bus ride from Sorrento. We were walked to our room and the staff opened the door to our room not cleaned. We were escorted to their restaurant (which is beautiful) to wait for our room. They asked if we wanted tap water while we waited and figured they did this as a nice gesture, but they charged us for it. We didn't let all of this ruin our day because we left and enjoyed the gorgeous town. When we got back to our room after the AC was on 17 C and full blast all day the room was SO hot. My boyfriend frustratedly went to the owner and complained and he replied with, “you paid for a cheaper room, there is nothing I can do.” (our room was $200 a night and as college students that is a lot) He then told my boyfriend he’d be down to check on it when he gets to it. Naturally, he didn't like this and request it happens now since we had an early flight in the morning and it was past 9. Later a new man comes down and tries to explain that AC and electricity work differently in Italy than in the US, and I responded that we know how all of that works. He told me, “We dont allow our guests to talk like that,” and took a step towards me. The worst part was there was a dog that barked all night. Overall, a terrible terrible experience with the prettiest view.