Rooftop terrace

Reviews of Hotel Smeraldo

3 out of 5
Hotel Smeraldo
Via G Capriglione n1 133, Praiano, SA

Reviews

8.2

Very good

Rating 10 - Excellent. 56 out of 119 reviews" "
Rating 8 - Good. 34 out of 119 reviews" "
Rating 6 - Okay. 18 out of 119 reviews" "
Rating 4 - Poor. 5 out of 119 reviews" "
Rating 2 - Terrible. 6 out of 119 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alisse

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hotel Smeraldo. Everyone here was incredibly kind and helpful, providing recommendations for places to eat and activities and how to get around. The property itself is beautiful, and the rooms overlooking the water have gorgeous balconies--the best view we had in 10 days in the Amalfi coast. Would absolutely come back.
Stayed 2 nights in Sep 2023

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Rumeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely worth every penny. Most beautiful rooms. Also the breakfast out on the patio is amazing.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rafaelo and Giorgio were so kind and helpful! The staff was very attentive. The view from this hotel was by far the best view we had the entire trip!! The room was very spacious and clean. We would recommend this place to anyone who wants to stay away from the crowd but still close enough to spend the day in positano or almalfi.
Stayed 3 nights in Sep 2023

10/10 Excellent

Yana, solon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel owned by an amazing family! They make sure that you feel special! We got upgraded to room with balcony and jacuzzi. And a view to die for! Make sure you eat a dinner there, food is delicious.
Stayed 3 nights in Jul 2023

8/10 Good

Conor

Liked: Cleanliness, staff & service, property conditions & facilities
Great View
Stayed 2 nights in May 2023

10/10 Excellent

Paula, Leesburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time to the Almalfi coast. Chose this little gem of a hotel in the quiet town of Praiano. The family and staff (Georgio) took care of our every need and made us feel welcome. Hotel clean and up to date with the most beautiful views of the Almalfi coast and Capri. Perfect place to stay in between Positano and Amalfi. We will definitely be back to stay in the future!
Stayed 3 nights in May 2023

10/10 Excellent

Pinal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2023

10/10 Excellent

Damian, houston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with the best views of Positano and Capri. The owners are really nice people.
Stayed 1 night in Apr 2023

10/10 Excellent

Melanie Polanco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a birthday dream come true to stay at the Smeraldo hotel this year. It’s a mom and pop owned hotel in a small town between Positano and Amalfi. Hotel room was exactly as the pictures showed. Queen bed, couch, desk, balcony with a second bathtub. It was paradise. The restaurant’s terrace gave amazing views. I also enjoyed the way that breakfast is served. They bring you 1 plate at a time…makes you feel fancy while you’re sitting overlooking the beautiful scenery. Loved this place!!

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are incredible here. The room was as pictured and majority of our time was spent on the balcony looking out at pasitano and the sea. Staff was helpful and dinner was very tasty. Very quiet and friendly town in general. We liked walking down to the little beach and hanging out by the beautiful church and square.
Stayed 2 nights in Sep 2022

10/10 Excellent

Dhanuk

Stayed 2 nights in Sep 2022

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff repeatedly gave us încorrect information about locations.
Stayed 1 night in Sep 2022
Response from Raffaele Rispoli on 18 Sept 2022
Dear Sir,We are very very sorry to be catched like that as we tried to explain pretty carefully about reaching LA PRAIA Beach: once back, you told me it took 50 minutes to find it and it sounded strainge to me: 1 chilometer shoudn't take 50 minutes on foot, and you have just to follow the raod, you cannot miss it, as you see it from the road.Well, this involved your mediocre votation and I feel sorry for that: you know, you travelled into Italy and into the Amalfi Coast; I can understand it is not Oregon and you are "not used" to all that.P: S.: Your kind wife thanked us repeatevedly on leaving

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
The great thing is it has the beach right below it. But you need to go down a large amount of steps which take a good 20 mins and when you get there it’s all concrete paved and water smelled horrible.
Stayed 2 nights in Aug 2022
Response from Raffaele Rispoli on 18 Sept 2022
You are incredible: LA GAVITELLA Beach is on the Top list along the Amalfi Coast beaches, and ONE FIRE Beach Club serves one of the most 5 star Hotel on the Coast!You are the 1st person to say that: we would like to guess maybe it was a busy period with a lot of yachts and boats nearby or passing by there.Nobody else complaint for bad smelling water

10/10 Excellent

Debbra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waiters and staff were amazing. Helped me book an excursion and get driver to come to my hotel 😃 food was amazing!
Stayed 4 nights in Jun 2022

10/10 Excellent

Rosane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view is amazing, the breakfast, the people! They help with luggage, car parking, The Hotel is spotless. Really nice place. Thank you! Rosane Schreiner
Stayed 2 nights in Jun 2022

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Smeraldo is an exceptionally great place to stay. The family run hotel has extremely friendly and helpful staff that treat guests like members of their family. The views from the open air restaurant are amazingly beautiful and the food and wine on offer are delicious. Our room was clean, comfortable and quiet and had its own balcony with a lovely view. I would highly recommend this hotel for a stay in Praiano.
Stayed 2 nights in Jun 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This is a wonderful boutique property with some of the best views on the Amalfi coast. There is a real Italian charm to the place, and all the staff are incredibly friendly and helpful. I wasn’t sure I’d made the right call when I booked Praiano instead of Positano, but it ended up being the best decision! I would definitely stay at this hotel again!
Stayed 3 nights in Jun 2022

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel so much! It was such a gem and the entire staff treated me like family. They had great recommendations and even helped set up my taxi back to Naples. The beautiful terrace from my room looking out to Positano was incredible. This is in such a great location and right away the awesome One Fire Beach club and water taxi. I would definitely stay again! Thanks Hotel Smeraldo for such a wonderful stay!
Stayed 2 nights in May 2022

10/10 Excellent

Joohyang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant they run has a really good food! The taste is really good
Stayed 2 nights in May 2022

10/10 Excellent

CAMILO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked my stay, very clean, a fabulous view and very good service. the hotel is very well located between Positano and Amalfi. and if you don't go by car you can take the bus very close to there is the stop, which takes you to Positano
Stayed 2 nights in May 2022

10/10 Excellent

Kimberly, chanhassen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff greeted us right as we walked in and made us feel welcome! We then received an upgrade with a view of the sea. In my opinion there was not a bad view from the hotel. The restaurant at the hotel was beautiful and the food was amazing! The rooms are very unique to Italy! we were very happy that we stayed in periodano versus Positano. Beautiful walk down to the beach and good restaurants surrounding the area. We will be sure to visit this hotel again in future travels!
Stayed 1 night in May 2022

10/10 Excellent

Chawwadee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. Loved the location and would stay there again!
Stayed 1 night in May 2022

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were so kind and friendly. The view from the dining area in the property was absolutely breathtaking. The rooms were gorgeous, so clean and beautiful views from the balcony.
Stayed 1 night in Apr 2022

10/10 Excellent

JAIME, port orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful view!!! However restaurant was close and breakfast was not a buffet, very limited.
Stayed 1 night in Feb 2020
Response from Raffaele on 20 Feb 2020
As often, most demanding people reveal themselves as the worst: this person started requiring very late check in, late storage for his luggage, breakfast in his bedroom, etc. In the same weekend, other guests left excellent and enthusiastic reports, saying great things about the owner’s kindness and the rich breakfast. Very strange, isn’t it?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a romantic getaway. The rooms had the best view
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
- Peaceful - spacious sea view room - Breakfast is available but is lacking options - Sea view is absolutely stunning - No amenities available - No option of having dinner at hotel
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view!
Hotel was AMAZING and the view was gorgeous. We stayed from dec 23-25 as a last minute trip. The city was shut down of course but the hotel owner was so sweet and accommodating. Bathroom and everything was very clean and breakfast was a typical Italian breakfast, but with a gorgeous view. We could see Positano from our balcony and the drive there was 10 minutes. I highly recommend this location.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Fantastic view, family owned.
The view is fantastic, and the owner is very nice and friendly. The place itself is a little old style.
Stayed 1 night in Dec 2019

10/10 Excellent

Alex, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. Beautiful patio and restaurant and friendly and helpful staff. The bath on the balcony is an amazing touch. Will definitely come back and stay here again.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull views and location was good between Positano &"Armalfi. No need for car, use buses.Staff very helpfull
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

RobbieB, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great family run hotel with an amazing staff that's located in between Amalfi and Positano. Beautiful views and great beach bar.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019
Response from Raffaele on 23 Aug 2019
Nessuna motivazione rimanendo anonimi. Non sarà di grosso aiuto questa recensione.

8/10 Good

Lizzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quirky hotel. For sure it has a million dollar view and is quite moderately priced. Really an amazing value. Raffael was super helpful and easy to communicate with. Restaurant food was average. Would highly recommend this hotel for the view. Our room was bright and spacious.
Stayed 2 nights in Aug 2019

8/10 Good

Arslan

Liked: Cleanliness, property conditions & facilities, room comfort
Great views
View from the balcony was absolutely stunning. It was one of the best locations in Praiano. Hotel room was clean, shower was high pressure. The only downside was the breakfast or the lack of it. We asked for an omlette and were told it would cost us 10 euros for one.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel Smeroldo was not a very good experience. We arrived at 1:30, with a noon check in, we expected to be able to shower immediately after a long, crowded, sweaty bus ride from Sorrento. We were walked to our room and the staff opened the door to our room not cleaned. We were escorted to their restaurant (which is beautiful) to wait for our room. They asked if we wanted tap water while we waited and figured they did this as a nice gesture, but they charged us for it. We didn't let all of this ruin our day because we left and enjoyed the gorgeous town. When we got back to our room after the AC was on 17 C and full blast all day the room was SO hot. My boyfriend frustratedly went to the owner and complained and he replied with, “you paid for a cheaper room, there is nothing I can do.” (our room was $200 a night and as college students that is a lot) He then told my boyfriend he’d be down to check on it when he gets to it. Naturally, he didn't like this and request it happens now since we had an early flight in the morning and it was past 9. Later a new man comes down and tries to explain that AC and electricity work differently in Italy than in the US, and I responded that we know how all of that works. He told me, “We dont allow our guests to talk like that,” and took a step towards me. The worst part was there was a dog that barked all night. Overall, a terrible terrible experience with the prettiest view.
Stayed 1 night in Aug 2019
Response from raffaele on 14 Aug 2019
Unfortunately, you guests were not a good experience for us. First of all, an appalling attitude since yourarrival with all kindness you received. Hotelling politeness would require you pre-advise your arrival time. Unfortunately. a misunderstanding made your room wasn t ready at your sudden appearance. We did NOT offer you "tap water" but in answering at your seating on terrace -"We would like to eat" - "Well, yes, would you like to get some water in the meantime?" - "Still water" No misunderstanding with all people and guests passing by and seating on terrace has never happened. And the water we serve is from a water machine, no "tap water" for which, however, we pay at the same. The same room is refreshing new guests who are enjoying their staying as we were worry after what you had said. You made the machine work with the open window and outside was really dump. The person came in your room at 8 pm after your complait and the girl treated him very rudely like a stupid and useless person. It wasn t past 9 as he came directly into your room at his starting turn at 8. She was reported like very posh attitude. He resetted the machine and it seemed to work better for a while he was allowed in the room. Then, you were called into the room to check everything was going better. Then, if you stay with AC on and the shut window how could you have heard a dog crying?!? At the same, it is impossible to forbid our neighbours to have a dog in teh garden. Very sad to read all these bad things as we do our best to make our guests stay at their best

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were absolutely spectacular here, and the service matched. We had such a lovely stay and will definitely be back again.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the fact that the Hotel has the most beautiful views of the Amalfi Coast, the absolute best aspect of the Hotel is the attention to detail in taking care of their guests. This is a mom and pop operation that provides customer service like a five star hotel. They pay attention to detail and anticipate the guests wants/needs without having to be asked. If you are thinking of staying on the Amalfi Coast, this is the place to stay.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Nice spot. Room was clean and nice outlook. Only negative was we went out and arrived and the place was all closed up. We had no idea how to get back into our room. We rang the doorbell but no answer and finally the guy across the road showed us a door to get in otherwise we would have slept in the street. It would have been nice if this was explained when we checked in.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Has a great restaurant with amazing view that offers basic breakfast and dinner. Room had a patio but overall was a bit dated.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Smeraldo for a week words cannot describe what an amazing time we had,beautiful room with the most amazing views of the ocean and Positano,the restuarant was amazing great food and most of all the staff was incredible especially Rafael anything thing you needed from directions on were to go or things to see he pointed you in the right direction,we travel the world and must say this was our best vacation yet,we will be back next year for sure,the pics they advertise are exactly what to expect if not better,and definitely look into the room with the jacuzzi on the balcony incredible
Stayed 6 nights in Jun 2019

10/10 Excellent

Megan, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We greatly enjoyed our stay at Hotel Smeraldo and even stayed an extra night. Our hosts were so kind and helpful. We will definitely be returning!
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018

10/10 Excellent

Rosella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! The view is amazing and the staff is wonderful. Highly recommended and will definetely visit again!
Stayed 2 nights in Aug 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018