Reception

Reviews of Mamaison Hotel Riverside Prague

4.5 out of 5
Mamaison Hotel Riverside Prague
Janáckovo Nabrezi 1115/15, Prague 5, Prague

Reviews

9.0

Wonderful

Rating 10 - Excellent. 555 out of 1002 reviews" "
Rating 8 - Good. 349 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marie-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, cozy and comfortable. Nice restaurant around and nice view too !
Stayed 2 nights in Feb 2024
Response from Kateřina Pospíšilová, Front Office Manager on 20 Mar 2024
Dear Marie-Anne, We're thrilled to hear that you had a wonderful experience at our hotel! Thank you for taking the time to share your positive feedback. It's our pleasure to provide excellent service, and we hope to have the opportunity to welcome you back again soon. Regards,

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from Kateřina Pospíšilová, Front Office Manager on 21 Mar 2024
Dear Paul, thank you for your lovely rating, we really appreciate it. Regards,

10/10 Excellent

Julija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very pretty and smelled gorgeous. Staff were very attentive and efficient
Stayed 4 nights in Jan 2024
Response from Kateřina Pospíšilová, Front Office Manager on 23 Jan 2024
Dear Julija, Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay at our hotel. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Best regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kateřina Pospíšilová, Front Office Manager on 18 Jan 2024
Dear William, thank you for your lovely rating, we really appreciate it. Regards,

10/10 Excellent

Sam

Stayed 5 nights in Jan 2024
Response from Kateřina Pospíšilová, Front Office Manager on 10 Jan 2024
Dear Sam, thank you for your lovely rating, we really appreciate it. Regards,

8/10 Good

Jeff

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel. No customer service.
Stayed at the hotel before Xmas from the 11th dec to 15th dec. This hotel is absolutely fantastic beautiful big room beautiful architecture and on the banks of the river, just on the opposite side of the river is the dancing house. Easy enough to walk to a lot of places and trams just round the corner so location is fantastic. Stayed at this hotel due to price as the hotel I normally stay at was quite expensive on the run up to Xmas and this was very responsibly priced at time of booking. After a few nights I was in a condry cos I visit Prague a lot and I was thinking wow I may have to stay here now because the rooms were lovely and roomy, bathroom with bath shower big toilet was lovely and the bed was comfy only issue with room was air con but I could have asked for help with it but I didn’t ask because I could open window slightly. My issue was after the 3rd night I had no house keeping so spoke to reception and they said I wouod get some the next day. Unfortunately came in after a day of drinking and by the 4th night still no housekeeping and the attitude I got of reception was what do you want me to do. When I checked out the attitude continued I wasn’t even given an apology was just told if you had an mini bar we sorted and goodbye, I asked to speak to a manager and was told again goodbye never felt like that in my life felt so belittled and just took for granted after I wanted to complain about not having house keeping for a 4 night stay. Lovely hotel but no custservice
Stayed 4 nights in Dec 2023
Response from Kateřina Pospíšilová, Front Office Manager on 4 Jan 2024
Dear Jeff, hank you for sharing your experience at our hotel. We're thrilled to hear that you enjoyed the fantastic room, beautiful architecture, and convenient location. We appreciate your feedback regarding the air conditioning and apologize for any inconvenience caused.However, we are genuinely sorry to learn about the lapse in housekeeping service during your stay. This falls short of our standards, and we apologize for the inconvenience you experienced. Your comments have been noted, and we will address this matter with our team to ensure it doesn't happen again in the future.Regards,

6/10 Okay

yuriy

Stayed 3 nights in Dec 2023
Response from Kateřina Pospíšilová, Front Office Manager on 18 Dec 2023
Dear Yuriy, thank you for your rating. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kateřina Pospíšilová, Front Office Manager on 13 Dec 2023
Dear guest, thank you for your lovely rating, we really appreciate it. Regards,

10/10 Excellent

Emilie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning room and friendly service
We were warmly welcomed by multiple staff members after a long travel day. We were a little early but Katerina put us in a beautiful room right away. The room was stunning and well appointed. My daughter and I thought we were in a dream! Breakfast was prompt, fresh and delivered with a smile. Highly recommend staying here.
Stayed 1 night in Dec 2023
Response from Kateřina Pospíšilová, Front Office Manager on 13 Dec 2023
Dear Emilie, Thank you so much for your kind words! We're delighted to hear that you enjoyed a warm welcome and a delightful stay with us.Your recommendation means a lot, and we look forward to welcoming you and your daughter back soon!Best regards,

10/10 Excellent

Heherson

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 1 night in Nov 2023
Response from Kateřina Pospíšilová, Front Office Manager on 5 Dec 2023
Dear Heherson, thank you for your positive review, we really appreciate it. :) Regards, Kateřina PospíšilováFront Office Manager

10/10 Excellent

waleed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable distance from all activities Staff are very frequent
Stayed 2 nights in Nov 2023
Response from Kateřina Pospíšilová, Front Office Manager on 21 Nov 2023
Dear Waleed, Thank you so much for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay with us.Thank you again for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Best regards,

10/10 Excellent

Clive

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent hotel. Friendly and very relaxed environment. The perfect base for exploring beautiful Prague on foot.
Stayed 2 nights in Oct 2023
Response from Kateřina Pospíšilová, Front Office Manager on 24 Oct 2023
Dear Clive, Thank you for your kind review! We're delighted to hear that you had an excellent stay at our hotel and enjoyed the friendly and relaxed environment.We look forward to welcoming you back in the future!

10/10 Excellent

Arsenio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and the room was exceptional,was close to all we had planned to do
Stayed 3 nights in Sep 2023
Response from Kateřina Pospíšilová, Front Office Manager on 11 Oct 2023
Dear Arsenio, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're thrilled to hear that you found the property to be really nice and that your room exceeded your expectations.We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Helen, Middleton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely older hotel with character, but remodeled with modern fixtures. Good location for people who like to stay in a neighborhood and walk a bit, but also on tram lines for people who don’t want to walk. Great breakfast.
Stayed 3 nights in Sep 2023
Response from Kateřina Pospíšilová, Front Office Manager on 7 Oct 2023
Dear Helen, Thank you for your kind review! We're delighted to hear you enjoyed the blend of old-world charm and modern amenities at our hotel. Our central location and easy access to tram lines aim to cater to all our guests' preferences. We're also pleased you liked our breakfast. We hope to welcome you back soon!

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2023
Response from Kateřina Pospíšilová, Front Office Manager on 26 Sept 2023
Dear Darius, thank you or your lovely rating, we really appreciate it. Regards,

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Way beyond our expectations
Stayed 2 nights in Sep 2023
Response from Kateřina Pospíšilová, Front Office Manager on 9 Sept 2023
Dear Ronald, Thank you for your kind words! We're delighted you had a great stay with us. We look forward to welcoming you back soon!

8/10 Good

Marion

Liked: Cleanliness, staff & service
The hotel was situated 20 minutes from the city centre by foot. The rooms are large clean and with lovely views if situated in the front of the building. Breakfast was enjoyable but I am unable to comment on other meals as we didn’t eat at any other time. The only bad experience was that we had no hot water for a 24 hour period due to a maintenance issue. This hasn’t put us off staying at this hotel again when we visit Prague. Good value for money.
Stayed 1 night in Sep 2023
Response from Kateřina Pospíšilová, Front Office Manager on 7 Sept 2023
Dear Marion, Thank you for taking the time to share your thoughts on your recent stay at our hotel. We greatly appreciate your feedback and are pleased to hear that you enjoyed your stay overall.We're glad you found the location convenient for exploring the city center on foot and that you appreciated the size, cleanliness, and lovely views from the rooms in the front of the building. Your kind words about the enjoyable breakfast are also much appreciated.We deeply apologize for the inconvenience you experienced with the hot water issue due to maintenance. We understand how frustrating this must have been for you, and we appreciate your understanding and patience during this time.We are delighted to hear that this experience hasn't deterred you from considering our hotel for your future visits to Prague. We value your loyalty and will continue to provide good value for money to ensure your stays are comfortable and enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back on your next trip to Prague.Warm regards,

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have just got home after a 3 night stay for our first wedding anniversary. When we arrived we were given arrival drink and checked in within minutes. Our room was just as photos showed. Very clean and beds very comfortable (pillows not to my liking but not awful). Seen some negative comments regarding water temperature but ours was fine and could go really high - also very powerful. Lovely views over the river. All shared areas very well decorated and clean. On our wedding anniversary I bought a bottle of champagne for the room - when we arrived back after a day out it was in our room on ice as requested. Location is very good only a short walk (10/15 minutes) to Charles Bridge and further couple to old town. We also walked to Wenceslas square one day that has all the high street shops. Highly recommend this hotel as long as you don’t mind a short walk to other locations. Would definitely go back
Stayed 3 nights in Aug 2023
Response from Kateřina Pospíšilová, Front Office Manager on 29 Aug 2023
Dear Jon, Thank you very much for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay with us! If you ever plan to visit the area again, we would be absolutely delighted to welcome you back for another memorable stay. Regards,

8/10 Good

Marie

Stayed 3 nights in Aug 2023
Response from Kateřina Pospíšilová, Front Office Manager on 22 Aug 2023
Dear Marie, thank you for your nice rating, we really appreciate it. :) Regards,

10/10 Excellent

Sarka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Kateřina Pospíšilová, Front Office Manager on 15 Aug 2023
Dear Sarka, thank you for your lovely rating. We really appreciate it. :) Regards,

10/10 Excellent

Magyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Kateřina Pospíšilová, Front Office Manager on 14 Aug 2023
Dear Magyn, thank you for your lovely review, we really appreciate it. :) Regards,

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this great hotel next to the river. Loads of bars adjacent to the river
Stayed 3 nights in Jul 2023
Response from Pavla Vaňková, FOM on 31 Jul 2023
Dear Kevin, thank you for your lovely review. :) We are glad to hear, that you enjoyed your stay here. And hopefully we can see you next time.

8/10 Good

Suzanne

Stayed 3 nights in Jul 2023
Response from Kateřina Pospíšilová, Front Office Manager on 14 Aug 2023
Dear Suzanne, thank you for your nice rating, we really appreciate it. :)Regards,

10/10 Excellent

Sarka

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and made us feel like home. Thank you very much!
Stayed 2 nights in Jul 2023
Response from Pavla Vaňková, FOM on 20 Jul 2023
Dear Sarka,thank you very much for your lovely review :) We really appreciate it :) We are happy that you liked your stay here and we would be more than pleased to see you again :)

10/10 Excellent

Ana Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2023
Response from Pavla Vaňková, FOM on 14 Jul 2023
Dear Ana Carolina, thank you for your nice rating, we really appreciate it. We hope to see you again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it!
We absolutely loved this hotel! The staff, particularly, could not have been nicer. They were incredibly helpful and we had a wonderful stay.
Stayed 2 nights in Jun 2023
Response from Pavla Vaňková, FOM on 11 Jul 2023
Dear Matthew,thank you very much for your lovely review - we really appreciate it :) We are happy to see that you liked your stay here and we would be more than pleased to welcome you again. :)Regards

6/10 Okay

Bader

Liked: Cleanliness
Not recommended
I arrived tired and needed to relax, then I surprised that the hotel’s elevator was out of service so I carried my 20 kg baggage 3 floors. I had a surgery on my foot 2 months ago. No body offered to help. Bathtub drain hole was broken. Curtains (blinds) do not close completely which lead to sun rays inside the room in the early morning. Water noise from other rooms whenever they use. The location was a problem for all taxi drivers.
Stayed 2 nights in Jul 2023
Response from Pavla Vaňková, FOM on 6 Jul 2023
Dear Bader,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, and we deeply regret that we fell short of your expectations. Your feedback is valuable to us as we constantly strive to improve our services and facilities.We are truly sorry for the inconvenience caused by the out-of-service elevator. We understand how challenging it can be to carry heavy luggage up three floors, especially for someone who has recently undergone foot surgery. Please accept our sincere apologies for the lack of assistance offered. We will address this issue with our staff to ensure that all guests receive the necessary support and attention they deserve.We are also sorry to hear about the broken bathtub drain hole and the incomplete closure of the curtains, which resulted in unwanted sunlight entering your room in the early morning. Your comments have been shared with our maintenance team to rectify these issues promptly and prevent similar occurrences in the future.Regarding the water noise from other rooms, we apologize for the disturbance caused during your stay. We will investigate this matter further to identify and address any underlying plumbing issues that may be contributing to the inconvenience you experienced.We genuinely appreciate your feedback, as it helps us identify areas where we can improve and enhance the overall guest experience. We hope that you will give us another opportunity to serve you better in the future. If you choose to stay with us again, please reach out to our front desk team, who will personally oversee the arrangements to ensure your comfort and satisfaction.Once again, we apologize for the inconveniences you experienced during your stay, and we thank you for bringing these matters to our attention. We value your patronage and hope to welcome you back to our hotel soon.Best regards,

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service, property conditions & facilities
Very good night’s sleep. Will definitely stay again!
Stayed 1 night in Jun 2023
Response from Pavla Vaňková, FOM on 19 Jun 2023
Dear Caroline,thank you very much for your lovely review :) We really appreciate it. We would be very happy to see you again. :)

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Pavla Vaňková, FOM on 12 Jun 2023
Dear Laura, thank you very much for your lovely rating :) Really appreciate it.

8/10 Good

Lauren

Stayed 3 nights in May 2023
Response from Pavla Vaňková, FOM on 3 Jun 2023
Dear Lauren,thank you for your review - really appreciate it. :)

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Pavla Vaňková, FOM on 9 May 2023
Dear John,thank you for your lovely rating - we really appreciate it. :)

10/10 Excellent

Karl T

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable. EXCELLENT breakfast!!! Beautiful views of the river right from my window.
Response from Pavla Vaňková, FOM on 27 Apr 2023
Dear Karl,thank you very much for your lovely review - we really appreaciate it! We are happy that you liked your stay here and we would be more than pleased to welcome you again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel with a Great View
A small jewel in Prague 5...good service and wonderful rooms. Recently reopened after a long hiatus during COVID. We liked it before and we like it now.
Stayed 8 nights in Apr 2023
Response from Pavla Vaňková, FOM on 27 Apr 2023
Dear John,thank you very much for your lovely review - we really appreaciate it! We are happy that you choose to stay with us again, and that you liked your stay here :)We are looking forward to your next visit.Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Pavla Vaňková, FOM on 21 Apr 2023
Dear guest,thank you very much for your nice rating. We really appreciate it. We would be happy to welcome you again.Best regards,

10/10 Excellent

Kieren

Stayed 3 nights in Apr 2023
Response from Pavla Vaňková, FOM on 2 May 2023
Dear Kieren,thank you for your lovely rating. :) We really appreciate it. We would be very happy if you will come back again :)

10/10 Excellent

Louise

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Pavla Vaňková, FOM on 25 Apr 2023
Dear Louise,thank you for your lovely rating. We really appreciate it. We would be very happy to see you again :)

10/10 Excellent

Woo Jeong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
생각보다 조용한 동내이고 근처에 전통 맛집이 괜찮았습니다
Stayed 1 night in Mar 2023
Response from Pavla Vaňková, FOM on 31 Mar 2023
Dear Woo Jeong,thank you very much for your lovely review - we really appreciate it! We are happy, that you liked your stay here and we would be more than pleased to welcome you again.

10/10 Excellent

Jakub

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Pavla Vaňková, FOM on 31 Mar 2023
Milý Jakube,děkujeme za pozitivní recenzi. Velice si vážíme, že jste si pro svůj pobyt v Praze vybral nás. Jsme rádi, že se Vám u nás líbilo a doufáme, že k nám opět znovu zavítáte.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Pavla Vaňková, FOM on 31 Mar 2023
Dear Adriana,thank you very much for your lovely review - we really appreciate it! We are happy, that you liked your stay here and we would be more than pleased to welcome you again.

10/10 Excellent

Nabilah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, friendly staff and clean spacious rooms. We stayed 3 nights and whilst it was outside the tourist area it is straightforward to walk or take the tram into old town. Would recommend to anyone visiting Prague.
Stayed 3 nights in Mar 2023
Response from Pavla Vaňková, FOM on 20 Mar 2023
Dear Nabilah,thank you very much for your lovely feedback - we really appreciate it! :)We are glad to see that you liked your stay here and we would be more than pleased to welcome you again. :)

10/10 Excellent

Zoe

Stayed 2 nights in Feb 2023
Response from Pavla Vaňková, FOM on 28 Feb 2023
Dear Zoe,thank you very much for your nice review - we really appreciate it. We are happy to see that you liked your stay here and we will be more than pleased to see you again.

10/10 Excellent

Krisztina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Totally remodeled, clean, spacious room. Great stuff, very friendly and helpful. We loved Praque and will be back for sure. Walking distance to castle complex old town. This hotel will be our choice again. Highly recommend to check it out.
Response from Pavla Vaňková, FOM on 6 Jan 2023
Dear Krisztina,thank you very very much for your lovely review. We really appreciate that you choose to stay with us. We would be very happy if you will come back to see us again!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Located outside of tourist area but easy access via walking or tram also located near bars and stores where the locals hang. Rooms were spacious and clean. Would recommend to anyone staying in Prague.
Response from Pavla Vaňková, FOM on 1 Dec 2022
Dear Carlos,thank you very much for your lovely review - we really appreciate it. We would be very happy if you come back in the future.Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and clean. Great location for exploring Prague! Hot breakfast was worth it.
Lobby area
Stayed 7 nights in Nov 2022
Response from Pavla Vaňková, FOM on 29 Nov 2022
Dear guest,thank you very much for your lovely review - we really appreciate it! We would be very happy to see you again!Best regards,

10/10 Excellent

Sophie

Stayed 3 nights in Nov 2022

8/10 Good

Peter, Redondo Beach

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from Pavla Vaňková, FOM on 8 Nov 2022
Dear guest,thank you very much for your overall positive review - we really appreciate it!We hope that you enjoyed your stay here and we will be happy to see you again.

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Pavla Vaňková, FOM on 8 Nov 2022
Dear guest,thank you very much for your overall positive review - we really appreciate it!We hope that you enjoyed your stay here and we will be happy to see you again.

10/10 Excellent

Ikhlass

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jul 2019

10/10 Excellent

Danny, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and perfectly situated to the city. Rooms are big and showers wonderful
Stayed 2 nights in Mar 2020
Response from Michal Sajda on 16 Mar 2020
Dear Danny, Thank You for choosing our hotel . Such a pleasure to read your feedback. You will be welcome back in Mamaison Hotel Riverside Prague. Kind Regards,