The only good thing about this hotel is location.
Service personnel is terrible. We came on Thursday night around 10pm. There were 2 rooms available on 6th floor. The girl at front desk (Eugenia) told us the elevator is going to 5th floor only and then there is a switch to another elevator to go to 6th. When we got to 5th floor, the elevator going to 6th floor was out of order, there was a sign on the elevator door, and somehow the front desk did not know about it.
We came down to front desk and asked for help either calling someone to fix the elevator or help us with the luggage. The answer was: " I am alone here, no one else is around, sorry, no other rooms available, you need to lift your luggage by stairs". When we started to ask again, that how could you give us rooms on the floor where elevator is not going to, the answer was: "Leave me alone, what do you want from me, talk to manager in the morning, etc..." and she started to curse, so we would leave her alone.
I had 2 children an 4 suite cases. Ended up carrying the luggage up myself. As we found out, the elevator was not working for at least 4 days already and obviously when we were checking out still was not working.
Breakfast is OK but overcrowded. The waiter tripped on the stairs and spilled the yogurt all over the place.
As for rooms, clean, decent, however, hot water was in and out when we took a shower. Not for a long but still.
Our overall experience is terrible.
Choose a different hotel if you can.