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Reviews of Florence Gardens Hotel & Restaurant

4 out of 5
Florence Gardens Hotel & Restaurant
4 Malvern Road, Portsmouth, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 79 out of 111 reviews" "
Rating 8 - Good. 25 out of 111 reviews" "
Rating 6 - Okay. 3 out of 111 reviews" "
Rating 4 - Poor. 2 out of 111 reviews" "
Rating 2 - Terrible. 2 out of 111 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice and staff very helpful
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Nicola

Stayed 3 nights in Jul 2023

10/10 Excellent

Timea, DOWNHAM MARKET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband stayed for Easter weekend and we had a fabulous time. The hotel is just couple blocks from the beach excellent location.Hotel is fantastic, all the room and the restaurant is amazing, staff is very friendly and helpful.I am vegetarian and lots of options food for vega and very fresh and delicious meals. We will definitely going back again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Loved the hotel. Rooms clean and comfortable. Loved the decor. Staff were friendly and welcoming. Very nice breakfast. On street permit parking no problem.
Stayed 1 night in Mar 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Pleasant stay at the top of the house on one of the coldest days of the year so it was a little cold at times but soon cured by the provision of an electric fire.
Stayed 2 nights in Dec 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
Excellent
Stayed 2 nights in Nov 2022

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel!
There were no issues with our stay. We had a nice bedroom, bathroom and lovely breakfasts! The only issue we had was that we arrived at the hotel about 2.00pm but were told check-in was 3.00pm. I know from a previous call that our room was not being used the night before so why not allow guests in a little earlier!
Stayed 4 nights in Sep 2022

4/10 Poor

Katie

Stayed 2 nights in Sep 2022

4/10 Poor

andrew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Excellent location, friendly staff. Property tired and needs refurb. Needs a thorough clean
Stayed 2 nights in Aug 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Southsea
For a hotel in a built up area it was well thought out with rooms very nice, food and drink excellent and great service
Stayed 1 night in Jul 2022

10/10 Excellent

Louisa

Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Boutique Hotel
A great room in a lovely building. All the staff were very nice and helpful. Breakfast was excellent and a very good choice
Stayed 1 night in May 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality hotel.
Staff very friendly and helpful. Excellent included breakfast. Receptionist arranged to store our large suitcases overnight as we did not require them for our overnight stay. Decor of a very high standard. Would strongly recommend this hotel.
Stayed 1 night in Mar 2022

8/10 Good

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed & excellent breakfast. Would recommend
Stayed 1 night in Mar 2022

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing small hotel
Amazing small boutique hotel. Fantastic value, individually decorated rooms and friendly service. Breakfast is also a welcome treat.
Stayed 2 nights in Feb 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Christine

Stayed 1 night in Oct 2021

10/10 Excellent

Shareena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southsea gem
The hotel is split across multiple properties, all are very close to one another. There is NO lift and service of rooms needs to be requested. Room 2 in Florence Gardens building is a VERY small double. In the same building room 3 is large and quite pretty. Room 4 is slightly larger than room 2. In the Somerset building the rooms have very tall ceilings so take a while to warm through - reception are happy to provide extra heaters and blankets though should you need them. Lovely staff, and convenient for a walk to Gunwharf Quays/ Old Portsmouth if you feel like it.
Stayed 2 nights in Nov 2021

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Nov 2021

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, good breakfast
Stayed 1 night in Sep 2021

8/10 Good

Steven

Liked: Staff & service
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a nice property & stay was good just some things could have been explained better by staff, would stay again
Stayed 1 night in Aug 2021

8/10 Good

Anoushka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem on the sea-front
Perfect location for sea front and high Street for food and drink. Only 5 off-road parking spaces which i was lucky enough to get one. You can get a free parking permit from reception. Staff were all lovely. The ladies in the restaurant were very friendly and professional and nothing was too much trouble. Breakfast was lovely as was dinner, you must try the food, it's all good. Rooms are spacious and very well decorated. Will definitely stay here again.
Stayed 2 nights in Aug 2021

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find
Lovely little hotel, very quiet and nice large room (Executive King) Good location. Great selection of restaurants and bars in walking distance. Would stay again.
Stayed 1 night in Jul 2021

8/10 Good

Nicola

Liked: Cleanliness, staff & service
Good stay, comfortable bed, good customer service
Good stay. Very comfortable bed and bedroom. Bathroom very small with ability to use the sink difficult. The only place to put your make up on with a mirror and light is the door to the bathroom but there is no shelf so have to balance items on the bin. Breakfast very tasty but really small round breakfast tables and you can’t get everything on very well.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2021

10/10 Excellent

Greig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location. Perfect room.
Another lovely stay. Friendly staff. Nice room set up.
Stayed 1 night in Feb 2020

6/10 Okay

Jennifer

Disliked: Room comfort
Disappointed
We were a bit disappointed with our stay in as much parking was an issue so once we were parked up we didn't move the car until going the next day. The pillows were awful really cheap quality and although clean our room was a little tired. We booked based on all the good reviews and felt a little underwhelmed when shown to our room.
Stayed 1 night in Oct 2019
Response from Reception on 21 Nov 2019
Thank you for your review and sorry to only learn of these problems some time after departure. We would have gladly looked at a room change or helped with parking had we known. Given the time of year you stayed and the quiet area we are in we are confused as to why you would have found parking an "issue" and would have liked to have assisted you to ensure a more positive stay.

10/10 Excellent

Martin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Fantastic hotel. My first choice for business or leisure in this area.
Stayed 1 night in Sep 2019
Response from Reception on 25 Oct 2019
Always a pleasure! See you soon.

10/10 Excellent

Martin, London

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice small hotel. Amazing breakfast and grest service.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic small boutique hotel. Friendly, welcoming and well located for shopping, great food options and the beach.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Reception on 13 Jun 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute place to stay! Short walk to the water front. Staff was very nice and helpful.
Stayed 1 night in May 2019
Response from Reservations on 15 May 2019
Thank you! We are glad you enjoyed the stay.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in portsmouth
Great place to stay. Staff were very helpful, lovely large room so glad we upgraded. Breakfast made with excellent ingredients by a chef .thank you
Stayed 2 nights in May 2019
Response from Reservations on 15 May 2019
Thanks so much Brenda - we really appreciate you taking the time to review us and we hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Parking could be better but I do 't think anything can be do e a out this.
Stayed 1 night in Mar 2019

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Fantastic stay with great food
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not find any faults. Hotel decor beautiful, room amazing and beautiful breakfast. Would not hesitate to recommend or stay again. Thank you.
Stayed 1 night in Feb 2019
Response from Reservations on 6 Feb 2019
Thank you so much! We certainly hope to welcome you again.

10/10 Excellent

Des

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple’s retreat
Great location very close to seafront, personal service, great breakfast and a fantastic dinner in the pub linked to the hotel chain.
Stayed 2 nights in Dec 2018
Response from Res on 8 Jan 2019
Thanks so much Des we are so pleased you had a good stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and easy to find. Gastric pub around the corner.
Stayed 1 night in Nov 2018
Response from Reception on 21 Nov 2018
Thank you - we are glad you liked our location and the Gastro Pub The Florence Arms

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and a great breakfast
Stayed 1 night in Oct 2018
Response from All at Florence Gardens on 7 Nov 2018
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and location. Staff helpful and friendly.
Stayed 1 night in Oct 2018
Response from Reception on 24 Oct 2018
Thank you! We hope to see you again

2/10 Terrible

freddy, london

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Very cute hotel located in a nice quiet area of Portsmouth/ Southsea. The staff were very friendly and helpful especially the receptionist who showed me all the way to my room. Breakfast is ordered of the menu and cooked for you and was genuinely good. The comfort of the room was a completely other thing. It seems like the building is a converted residential house and not enough work has been done structurally. There is no sound proofing at all, you can hear every single other guest at the property at any one time. The man in the room above you goes to the toilet and it sounds like they are in your room. Whenever someone walks up the stairs the walls creak and you hear exactly what they say. You can follow the movements and conversations of everyone else on property from the comfort of your own bed. Sleep as a result was genuinely poor. The bathroom was small (no issue at all as it was well laid out) but saw hairs in the shower which wasn’t too appetising. As much as I would have loved to enjoy the hotel, I had a horrible night of sleep and will be sure to book something else next time I’m in town.
Stayed 1 night in Oct 2018

10/10 Excellent

Paul, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southsea
Handy to Southsea Castle, D-Day Experience Museum & old Portsmouth walk.
Stayed 3 nights in Sep 2018