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Reviews of Grand Papua Hotel - A Member of Radisson Individuals

4 out of 5
Grand Papua Hotel - A Member of Radisson Individuals
Mary Street, Port Moresby, NCD

Reviews

8.4

Very good

Rating 10 - Excellent. 30 out of 72 reviews" "
Rating 8 - Good. 29 out of 72 reviews" "
Rating 6 - Okay. 10 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 0 out of 72 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Joash

Stayed 4 nights in Feb 2024
Response from Stella K on 29 Mar 2024
Dear Joash,Thank you for your positive review.We look forward to welcoming you back to the Grand Papua Hotel.Best regards,Stella KadeuResident Manager

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Stella K on 29 Mar 2024
Dear Christina,Thank you for your great review. We look forward to your next stay at the Grand Papua Hotel.Best regards,Stella KadeuResident Manager

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Stella on 13 Feb 2024
Dear Steven,Thank you for your awesome review.We look foward to welcoming you back to Grand Papua Hotel.Best Regards,Stella KadeuResident Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good safe , centre of town and close to Ella beach
Stayed 1 night in Dec 2023
Response from Reservations Team on 26 Dec 2023
Thank you for staying with us. We value your feedback.

4/10 Poor

Ziva

Stayed 1 night in Oct 2023
Response from Stella K on 30 Oct 2023
Dear Ziva,Thank you for reviewing the Grand Papua Hotel, on your last visit.We would appreciate if you could provide us more details on the rating of 2/5, I request this to ensure we make your next stay has an improved experience.Again, thank you for staying with us.Best Regards,Resident ManagerGrand Papua Hotel, A Member of Radisson Individuals

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stella K on 30 Oct 2023
Dear Peter,Thank you for your feedback.We appreciate that you took time out to review the hotel, on your last stay.We look forward to welcoming you on your next stay.Best Regards,Resident ManagerGrand Papua Hotel, A Member of Radisson Individuals

6/10 Okay

Douglas

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room was aged and carpets stained. Bed and pillows clean and comfortable. Aircon unit was old and inefficient, toilet needed double flush
Stayed 4 nights in Mar 2023
Response from Migara Tennekoon on 7 Apr 2023
Dear Mr. Douglas,Greetings from the Grand Papua Hotel-a member of Radisson Individuals!At the outset, I wish to take this opportunity to thank you very much for choosing to stay with us during your recent stay at Port Moresby and taking the time out in providing your valuable feedback to us. I am disappointed to learn that we have failed to meet your expectation during your stay and I have noted your concerns.Nevertheless, I am delighted to inform you that we will be revamping our Lobby, Outlets and the Rooms very soon and the project to be completed by this year end. Once again, please accept my sincere apology for the untoward experience and I hope you will give us another opportunity to restore your faith and be your host again, when ever you visit Port Moresby. Please do let me know of your next travel plans and I will be more than happy to ensure that your reservation requirements are personally looked after by me. Kind Regards, Migara Tennekoon-General Manager

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! We had to wait at the airport a bit for the hotel shuttle, maybe 30-45 min. We didn't complain or make any special requests as a result of this but they upgraded our room! Very nice!
Stayed 2 nights in Oct 2021
Response from Stella K on 30 Oct 2023
Dear Jeffrey,Thank you for taking the time to provide us with a perfect review score from your last stay.We appreciate that you have enjoyed your stay with us, and would like to extend our best wishes to you.We look forward to welcoming you on your next visit.Best Regards,Resident ManagerGrand Papua Hotel, A Member of Radisson Individuals

10/10 Excellent

Janal

Liked: Staff & service, amenities
Stayed 1 night in Jan 2021
Response from Stella K on 30 Oct 2023
Dear Janal,Thank you for taking the time to provide the hotel with a review score.We appreciate that you enjoyed your stay, and we look forward to welcoming you on your next stay.Best Regards,Resident ManagerGrand Papua Hotel, A Member of Radisson Individuals

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020

6/10 Okay

Roy, PNG

Business traveller
I have stayed he before and some of the staff remembered me. However as always issues with House Keeping. When I got to my room the door was open. Also only Chinese green tea in the room. I had to ask for English Breakfast tea which was provided. The breakfast was OK but bacon was very tough and the avocado was rotten. It should never have been put out. The croissants were stale too. At check out time I was pestered with phone calls and staff knocking at the door at 10:05. I found it irritating and unnecessary as the hotel was half empty. They need to improve.
Stayed 1 night in Jan 2020
Response from Natasha Oawa_Guest Relations Manager on 6 Feb 2020
Dear Roy, Thank you for choosing to stay at the Grand Papua Hotel. Your feedback is important to us and we apologies if we have not met your expectations. Our teams have been informed of this to rectify all that has been mentioned. We hope you see improvements on your next visit. Regards, Natasha (Guest Relations Manager)

4/10 Poor

Yutaka

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: Friendly, helpful staff. Food, exec. Lounge. Location. Cleaniness and upkeep great. Spa..massages etc. Cafe. Dislike: No self service laundry, cost of laundry serice very high. Food although great is high priced. Some cheaper options could help.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
sorry to advise airconditioner in room not operating
Stayed 1 night in Nov 2019

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Stella K on 23 Oct 2019
Dear Martin, Thank you for your feedback. We look forward to welcoming you back to our hotel, on your next stay. Regards,

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Stella on 14 Sept 2019
Dear Guest, Thank you for your feedback. We look forward to welcoming you back at our hotel. Thank you,

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle service from airport, pleasant helpful staff, good selection of food options
Stayed 1 night in Jul 2019
Response from Antoinette Kaule_Reservations Supervisor on 17 Jul 2019
Dear Anonymous, Thank you for your wonderful feedback. We look forward to seeing you again at the Grand Papua Hotel. Regards, Antoinette Kaule & Team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
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Stayed 2 nights in Jun 2019
Response from Antoinette Kaule Reservations Supervisor & Team on 19 Jun 2019
Dear Anonymous, Thank you for your rating. We hope to see you again at the Grand Papua Hotel. Warmest Regards, Antoinette Kaule & Team

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer facing staff (special mention of efficient & capable dining room supervisor). Wonderful views
Stayed 7 nights in May 2019
Response from Natasha Oawa, Guest Relations Manager &Team on 11 Jun 2019
Dear Valued Guest, Thank you for your positive feedback. We look forward to having you back at the Grand Papua Hotel soon. Regards Natasha Oawa Guest Relations Manager & Team

8/10 Good

Robert, Makati, Philippines

Business traveller
Liked: Staff & service, amenities
Pros Fantastic sea views on the Ela Beach side. Very central location. Helpful and friendly staff. Large comfortable rooms. Cons Starting to show its age - carpets, bathrooms.
Stayed 2 nights in Apr 2019
Response from Natasha Oawa Guest Relations Manager on 4 Jun 2019
Dear Robert, Thank you for choosing the Grand Papua Hotel. It was our great pleasure to have you as our guest and your comments are much appreciated. We look forward to welcome you back in your next visit. Warmest Regards, Natasha & Team Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Loved everything just a great place food great and acommodations
Stayed 1 night in Feb 2019
Response from Antoinette Kila on 1 Apr 2019
Good morning, Thank you for your review and as always do come back to the Grand Papua Hotel. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice views over Ela Beach. Good bar and restaurant. Nice-f a little small, rooftop pool. Staff very friendly and helpful. 1omins walk to beach front. Supermarket and pharmacy 100m.
Stayed 3 nights in Jan 2019
Response from Stella on 12 Jan 2019
Dear Guest, Thank you for your feedback, I will pass on your positive feedback to our team. We appreciate that you have enjoyed our guest service, provided by our friendly and helpful staffs, who continue to make our guest journeys, pleasant. Grand Papua Hotel is situated on the hill top, with scenic ocean views of the Fairfax Harbour, Ela Beach and APEC Haus, of which The Down Town Plaza is conveniently located within walking distance, during the day. We look forward to welcoming you back to the hotel, for your next stay. Thank you,

10/10 Excellent

Brett, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Flight arrived very early and reception helped me check in much earlier than normal. Staff and facilities all excellent. Food was definitely above expectations. Well done Grand Papua
Stayed 1 night in Oct 2018

8/10 Good

Vik, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central to businesses
Convenient place, safe and clean Food quality is average. Sherpards pie on first night of my stay was perhaps the worst pie i have ever had - no taste and flavour plus lamb too hard and full of fat. However food and breakfast was just ok in the restaurant downstairs. Friendly staff and welcoming always. The place needs more work energy and life.
Stayed 11 nights in Oct 2018

10/10 Excellent

Kez, Port Moresby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with beautiful views on both sides. Friendly staff. Secure underground carpark. In CBD Port Moresby.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Uncomfortable
Uncomfortable due to a lot of flying insect in room and smelly bathroom
Stayed 1 night in Oct 2018

6/10 Okay

scott

Disliked: Property conditions & facilities
Very average
Stayed in the executive king room, was small and not so luxury, expensive for what you get, had breakfast included in package but hotel tried to charge on checkout, food is expensive and chef can't cook a steak properly had two dinners there and decided to eat elsewhere for the remainder, for an extra 80 Kina per night I would recommend Stanley hotel, much better rooms and hotel facilities, the pool here was small, for a hotel built in 2011 it's run down and the hotel moto is " we didn't invent luxury we redfined it" well big thumbs down on that! However the staff are pleasant and friendly big thumbs up to the staff
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Stayed 1 night in Sep 2018
Response from Stella on 11 Oct 2018
Dear Guest, Thank you for staying with us and we value your feedback. We look forward to welcoming you back to our hotel on your next visit. Thank you, Stella

10/10 Excellent

steven, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Stella on 11 Oct 2018
Dear Steven, Thank you for staying with us and for your feedback. We look forward to welcoming you on your next visit. Thank you, Stella

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take your money and go somewhere else.
The only thing that's consistent at this hotel is their bad service and inaction to feedback and reports. Be careful with valuables or items you leave in the room, place in the safe and lock the luggages if you don't want to 'misplace or lose' any items. Bathroom smelled murky with cockroaches. Some gym equipment needed repair but had a great view overlooking the beach. Location was walking distance to Ela beach and close to where the APEC building is. Would I stay again? Absolutely not. Go over to the ela beach hotel or the crowne plaza nearby. Money is better spent elsewhere with better service, food and security from the staffs.
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms, great bar and dining areas, great views. For some reason they were struggling with the credit card machines, but that was the case everywhere, including at the airport to purchase a Visa.
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and pleasant stay
The hotel is centrally situated. The room is comfortable with a very nice view of the beach. Hotel staff is very friendly and helpful and the breakfast is amazing. Opposite the hotel is a small supermarket too. Overall, it's an enjoyable stay and visit.
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe hotel with fantastic spa, great food in both restaurant and cafe
Stayed 2 nights in Aug 2018

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Avrohom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Moresby.
Absolutely amazing stay. The rooms are clean new and airy. The service was excellent. What separated it apart was I encountered an issue and they resolved it which showed they care about customers. The location is probably the nicest in Moresby with views of the water but not near the airport however free shuttle is included. The restaurant was nice and good food as well.
Stayed 1 night in Aug 2018

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mould in shower No water in toilet cistern to flush toilet minimal room facilities such as tea & coffee - not even tea spoons available nor biscuits. Not what I expected from the Grand Pap. Staff, as always, fantastic.
Stayed 1 night in Aug 2018

8/10 Good

Corina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guests smoking still a problem
The staff and conditions were great, as always. Some menu items not available at the restaurant, but overall a good selection and cooked to taste and perfection, especially seafood (grilled garlic prawns were delicious, as were the drinks). Had to call manager because I got sick with the tobacco smoke smell.in the bathroom, wasn't even able to use it for a while around 6-7 am. We had to open window and door to air and almost had an asthma attack. Hotel guests next door, below and above were smoking and only got a mild warning. I truly believe that this will not stop until there are consequences in this non-smoking hotel, such as enforcing fees and/or even telling people to leave if they will not comply with the rules. This is not about preferences, but about.a health hazard. Thank you
Stayed 2 nights in Jun 2018
Response from RDM on 13 Jul 2018
Good evening Corina, Thank you for you feedback. We appreciate you acknowledging our team members, as most of our guests' do too. We take pride in our service approach with guests. On another note, our hotel is a non-smoking hotel, and we acknowledge this was a draw back from the great staff feedback. If we did not meet your expectation this visit, we look forward to welcoming you back to our hotel, and we will do our best to ensure your stay is pleasant. Thank you, Stella Kadeu Rooms Division Manager

8/10 Good

EdwardLucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View
Amazing Hotel Staff that went out of their way to ensure we had a lovely stay. The food could've been a little better, but other than that it was a great stay! :)
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a comfortable place to stay in Port Moresby

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average hotel
Have stayed at the hotel before for business. The staff is very friendly. The rooms are clean and good. Breakfast good. The hotel is secure which is needed in POM. The hotel does have a shuttle to and from the airport. My company supplied secure transport to and from the office. A good hotel to stay at in POM

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay.
Stayed on the women-only floor.Few hiccups - flight late so shuttle bus had been and gone, couple of maintenance problems in the room quickly fixed. Otherwise top hotel. Staff delightful, warm and friendly.
Stayed 1 night in Mar 2018

6/10 Okay

hafzal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
No nearby mart. However nice view facing the sea
Stayed 1 night in Mar 2018

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to its Name
An excellent place to stay, attentive and polite staff, Colonial style decor in good condition. Room was large with floor-to-ceiling windows, small balcony overlooking the Port area. More a hotel for business people and couples as there is no garden or play area. Arranging transport to anywhere one wanted was no problem at all - the concierge was knowledgeable and efficient. Very safe. Security guards at all entrances. I highly recommend this hotel.
Stayed 3 nights in Mar 2018

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Property
Very nice hotel and always greeted with a smile. Would definitely stay at this property again. Just across from Ela Beach, at the top of the hill. Right in the city centre.
Stayed 6 nights in Feb 2018

10/10 Excellent

Maung Maung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort of the Paradise
Nice and clean room, amazing hospitality, nice view and good security Best Airport Pickup and Drop off services. Nice colonial style bar to enjoy the evening.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2018

6/10 Okay

Eugenio

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We checked in at 4pm and our rooms were not yet ready. By 5pm they were not yet ready. The manager gave us an upgrade.
Stayed 1 night in Dec 2017