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Reviews of Mantra The Observatory

3.5 out of 5
Mantra The Observatory
Town Beach, 40 William Street, Port Macquarie, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 487 out of 900 reviews" "
Rating 8 - Good. 295 out of 900 reviews" "
Rating 6 - Okay. 77 out of 900 reviews" "
Rating 4 - Poor. 33 out of 900 reviews" "
Rating 2 - Terrible. 8 out of 900 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pok Yu

Stayed 1 night in Mar 2024
Response from The Observatory on 28 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Nice apartment & pool areas. Enjoyed our stay.
Response from The Observatory on 5 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

Khaled

Disliked: Cleanliness, property conditions & facilities
Floor was damp Bed was damp Towels dirty Split rooms feel like someone is breaking in on entry Amenities dirty Overall bad experience
Stayed 1 night in Mar 2024
Response from The Observatory on 12 Mar 2024
Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy to find and park, nice rooms and balcony
Stayed 2 nights in Feb 2024
Response from The Observatory on 12 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Max

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location overlooking the beach, easy underground parking, great pool / sauna, easy walk to beach and local amenities.
Stayed 2 nights in Feb 2024
Response from The Observatory on 12 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Jai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Jan 2024
Response from The Observatory on 12 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

pam and brian

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff at Check-in were friendly. Disappointed that we didn't get the room that we asked for. Dont assume that when you pay for a waterview room that you will get one. Once again we got a 1st floor park view with a glimpse of the ocean. Even after requesting a top floor unobscured view a month prior and ringing to check 3 days before. Room wasn't as clean as it could have been. Orange juice spilled in the fridge, coffee table not cleaned marks and dust around bathroom skirting boards. Handwash with hair conditioner in shower instead of shampoo no shower cap. Aircon leaked onto the carpet.
Stayed 2 nights in Jan 2024
Response from The Observatory on 12 Mar 2024
Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Susete

Liked: Cleanliness
Only negative is is there’s no air con in bedroom it’s very hot. Spacious rooms, plenty of space. Love, love the indoor pool great when it’s bad weather. Staff very friendly and helpful, Will definitely come back again.
Stayed 2 nights in Jan 2024
Response from The Observatory on 12 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Terry, Buckeye

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great hotel almost on the waterfront. You can see the ocean from your patio. The patio makes up for the smaller room size. Easy walking to the Jetty, beach and lots of restaurants. The room is a bit smaller but found for a night or two. Safe, secure, parking, great hotel staff.
Stayed 1 night in Jan 2024
Response from The Observatory on 22 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Gary

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
So this property looks fantastic but there are some downsides. Let's start with the positives. It is right across the road from the beach and on the outskirts of the CBD so it is convenient to walk everywhere and the facilities such as the pool are fantastic. It looks modern and refreshed from the outside and the lobby. But that is where it stops. The courtyard view room is more like a view on some empty blocks, run down buildings and graffiti. The rooms are a good size but very dated with paint chips on the walls, doors that are scratched and damaged and the carpet just looks old. But it gets worse, there is an air conditioner but it is in the loungeroom only and wasn't working very well so would not cook the room and there was no hope of getting any cool air to the bedroom due to it's positioning, whilst the bedroom did have a fan it was fighting an loosing battle against the air-conditioning unit that was blowing it's hot air against the glass door to the bedroom, meaning a cool nights sleep is not possible in this room. To top it all off the smell in the hallway outside the lifts where the rubbish shoot was smelt like the demons of hell had escaped and were coming to get you. A nice location but an old and tired hotel that is not worth the premium price
Stayed 1 night in Jan 2024
Response from The Observatory on 22 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from The Observatory on 9 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Kristen

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Observatory on 9 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A home from home, everything you could want in an apartment. Would definitely stay here again
Stayed 2 nights in Jan 2024
Response from The Observatory on 9 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Sasha, Double Bay

Stayed 7 nights in Dec 2023
Response from The Observatory on 22 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

James, Ainslie ACT

Travelled with family
Liked: Cleanliness, property conditions & facilities
Comfortable and well looked after.
Stayed 1 night in Dec 2023
Response from The Observatory on 26 Dec 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Jeffrey

Short break
Comfortable and well equipped 1br unit, close to beach.
Stayed 2 nights in Dec 2023
Response from The Observatory on 26 Dec 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from The Observatory on 26 Dec 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

John, Kangaroo Point

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Observatory on 26 Dec 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Bruno

Stayed 1 night in Dec 2023
Response from The Observatory on 8 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, room comfort
Extremely disappointed
The property is in a good location. The apartment was extremely dirty. Your feet stick to the carpet. The lounge was extremely dirty. The booking said it comes with airconditioning, however, it was only in the kitchen. Bedrooms were extremely hot
Stayed 1 night in Dec 2023
Response from The Observatory on 9 Dec 2023
Thank you for taking the time to share your feedback. It is with this in mind that we hope to welcome you back to our hotel very soon!

8/10 Good

Priscilla

Stayed 1 night in Nov 2023
Response from The Observatory on 8 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Magnificent views,luxury accommodation great service
Stayed 1 night in Nov 2023
Response from The Observatory on 9 Dec 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Well appointed, nicely decorated apartment however, the streetlights were bright in our room at night with only Roman blinds.
Stayed 1 night in Nov 2023
Response from The Observatory on 9 Dec 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely position with beautiful view. Room was very basic for the price. No microwave which would be handy as there are no food options.
Stayed 1 night in Nov 2023
Response from The Observatory on 12 Nov 2023
Thankyou for taking the time to share your feedback - we hope to welcome you back to our hotel very soon!

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
Good location. Friendly and helpful staff.
Stayed 1 night in Nov 2023
Response from The Observatory on 12 Nov 2023
Thankyou for taking the time to share your feedback - we hope to welcome you back to our hotel very soon!

8/10 Good

Joanna

Liked: Cleanliness
We just didn’t like that we got put in an adjoining room with a young couple with a baby , you can hear everything
Stayed 1 night in Oct 2023
Response from The Observatory on 31 Oct 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly and helpful staff.
Stayed 2 nights in Oct 2023
Response from The Observatory on 25 Oct 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Christopher

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from The Observatory on 25 Oct 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

4/10 Poor

Neil

Liked: Cleanliness
Not recommended
Felt like a prison. Ocean view room had glass bars across the balcony, the ocean was just visible through the trees. Pictures on Hotels.com website were incorrect, only a mini fridge and kettle. Room overall was drab.
Stayed 1 night in Oct 2023
Response from The Observatory on 25 Oct 2023
Thankyou for taking the time to share your feedback. It is with your feedback in mind that we hope to welcome you back to our hotel soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view was sensational. Check in and out was easy and it was a easy walk into town. I would certainly stay again.
Stayed 2 nights in Oct 2023
Response from The Observatory on 25 Oct 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 Good

Virginia

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from The Observatory on 25 Oct 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 Excellent

Glenn

Liked: Cleanliness, property conditions & facilities
All good, nice stay, 15 minute walk to some nice spots around Pt Macquarie
Stayed 2 nights in Oct 2023
Response from The Observatory on 25 Oct 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 Excellent

katrina

Stayed 1 night in Oct 2023
Response from The Observatory on 25 Oct 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 Excellent

Nour

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wanted a place to stop on our road trip and found a beautiful, peaceful and easy location to enjoy our stay in Port.
Stayed 1 night in Sep 2023
Response from The Observatory on 25 Oct 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 Good

Richard

Liked: Cleanliness, room comfort
Mantra the Observatory great location
We had a back room overlooking town, with views of the ocean, very quite and comfortable Easy walks to most everything and restaurants close to the accommodation. Staff we very helpful and all were lovely
Stayed 2 nights in Sep 2023
Response from The Observatory on 25 Oct 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 Excellent

Sheryl

Liked: Cleanliness, room comfort
Beautiful, comfortable apartment. Ocean views and very convenient location.
Stayed 5 nights in Sep 2023
Response from The Observatory on 25 Oct 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 Good

David, Carlingford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A nice stop between Southport, Qld and Sydney that would be enhanced by better signage at the property and a capacity to accept digital credit cards or at least sort out the compatibility problems with Expedia.
Stayed 1 night in Sep 2023
Response from The Observatory on 23 Sept 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Giuseppina

Travelled with family
I didn’t like that I was greeted with ants in the sink. One of the rooms smelt of some animal like a cat or dog. The shower receptacle was not clean. This was in a two bedroom apartment.
Stayed 1 night in Sep 2023
Response from The Observatory on 23 Sept 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good location
Roomy, clean and friendly staff. good location across from beach and park.
Stayed 5 nights in Sep 2023
Response from The Observatory on 19 Sept 2023
Thank you for taking the time to share your feedback - we hope to welcome you back to our hotel in the not too distant future!

10/10 Excellent

Shane

Liked: Cleanliness, amenities, property conditions & facilities
Close to the water and park areas to wander around in…. Also excellent bowling club a short walk away for great food…. Cheers all
Stayed 1 night in Sep 2023
Response from The Observatory on 19 Sept 2023
Thank you for taking the time to share your feedback - we hope to welcome you back to our hotel in the not too distant future!

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean Staff very friendly
Stayed 1 night in Sep 2023
Response from The Observatory on 6 Sept 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Matthew

Liked: Cleanliness
Not worth the cost
Given the price , I had higher expectations. Place was clean but very tired room and the bed was lumpy. For the price, I wouldn’t stay again.
Stayed 1 night in Aug 2023
Response from The Observatory on 6 Sept 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was clean, close to the beach. Friendly staff. Overall experience was amazing
Stayed 1 night in Aug 2023
Response from The Observatory on 6 Sept 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Pamela

Stayed 1 night in Jul 2023
Response from The Observatory on 6 Sept 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Peter

Liked: Cleanliness, room comfort
Well located
Stayed 1 night in Jul 2023
Response from The Observatory on 6 Sept 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such a great location and the standard of the apartment was fantastic, we will be going back very soon!
Stayed 6 nights in Jul 2023
Response from The Observatory on 17 Jul 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities
Fabulous for the family - Big spacious 2 bedroom Unit with Incredible Ocean Views -Indoor pool excellent for Winter months close to the beach and shopping - Staff very helpful and polite - Have been 5 times and will return
Stayed 3 nights in Jul 2023
Response from The Observatory on 17 Jul 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, property conditions & facilities
View
Stayed 1 night in Jul 2023
Response from The Observatory on 17 Jul 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Gene

Liked: Cleanliness
Yeah it was good. Nice views from the room.
Stayed 2 nights in Jul 2023
Response from The Observatory on 17 Jul 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Angela

Stayed 1 night in Jun 2023