Ponte a Ema Holidays from £413

Property location is excellent. Right in the heart of the historic center. Lots of great restaurants close to property. Reception was helpful and friendly. We booked a room with one double bed and were given a free upgrade to a room with two double beds. Room was small but appreciated the fridge, closet, shelf above bed. Only had one chair to sit on and needed two as two persons in room. No table or room for one. Bathroom was clean but as mentioned in other reviews water from shower sprayed everywhere soaking the floor mat and floor. Towels etc changed every second day so had to go search for dry/clean towels/floor mats. Breakfast was basic but plentiful enough. Breakfast room was small and felt crowded.

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

The smallest room we've ever been in! Basically didn't want to go back there until it was bed time

Room was spacious, bed comfortable, staff was attetive abd accomodating. The rooftop dining was great!

Rooftop deck/bar was great, sunsets amazing.

it was a good stay. no complaints. the staff was very helpful and gave good instructions on how to self-check-in. the only kinda sorta not great thing was that our unit did not have a bathroom and so there was a separate private bathroom across the hall. just a bit inconvenient, but in all, not bad. i would stay here again.