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Reviews of Sunway Manor

3 out of 5
Sunway Manor
Hundred Feet Road, Puducherry

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 84 reviews" "
Rating 8 - Good. 33 out of 84 reviews" "
Rating 6 - Okay. 10 out of 84 reviews" "
Rating 4 - Poor. 2 out of 84 reviews" "
Rating 2 - Terrible. 4 out of 84 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Saiprasad

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
They had stains on bedsheet. Rooms smell funny and noisy
Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Stayed 1 night in May 2023

10/10 Excellent

Brijesh

Travelled with family
Liked: Cleanliness, staff & service
Nice location. Not properly maintained.
Stayed 3 nights in Oct 2022
Response from Asst.Manager-Front Office on 1 Nov 2022
Dear Guest, Vanakkam from The Sunway Manor!! Thank you for taking time to share your valuable feedback on this forum. We strive to deliver the best experience to our guests and it was a pleasure for us to be able to do so. We look forward to welcome you back soon and hope that The Sunway Manor will remain your preferred hotel on your future visits to Puducherry.

10/10 Excellent

Saketha Ram

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2022
Response from Asst.Manager-Front Office on 3 Apr 2022
Dear Guest, We thank you for choosing The Sunway manor and taking time to share your feedback. Hope you enjoyed the stay with us and we wish to see you back.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with the perfect facilities and comfort for families. It's close to most of the places of interest in Pondicherry. Most of the places are at a driving distance of 15-20 mins. Hotel staff is brilliant and very cooperative. Nice rooms and service. A very good activity center for the kids and the families. Highly recommended.
Stayed 2 nights in Jul 2017

10/10 Excellent

MOHSIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Arun Shanker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

dr karthik, eg nagercoil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Excellent time in the hotel and awesome swimming pool ....best chef in the city

8/10 Good

ashish, Sirsa (Haryana)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family vacation at pondicheery
This hotel is situated on 100 geet road near Rao office. This is very good hotel with spacious & clean rooms. Front desk staff & room service staff is very good in behaviour. Check in & check out was very quickly done. My kids enjoyed a lot in hotel.one thing which was not good that there was no body in business center to help. Overall a good value for money hotel.

2/10 Terrible

Sangeetha, Chennai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful stay
Rooms were bad, towels were dirty, bad food but expensive, no hot water in the shower, pathetic service. Will never go back or recommend anybody.

8/10 Good

Parthasarathy, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay with family
We were two families staying here and spent a night here. All in all a good place to stay with family. The hotel staff is courteous and helpful. They have a small play area for kids. The breakfast spread was nice. They have a spa but couldn't use it as the therapist was not available for the two days we spent. The swimming pool is good too. The location is a drawback as it is located at 100 feet road and unless you have your own vehicle you will have to depend on public transport.

8/10 Good

Stanly Jones

Liked: Cleanliness, staff & service

6/10 Okay

KIRTI, BENGALURU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I-day weekend bread at pondy
deadly dull city with nothing to offer - satsanga cafe is overrated - nothing but a dowdy club atmosphere - other options are almost non existent or esoteric at best;

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Needs upgrade
Good Not very impressed but gone pool And clean water Impressed with the pool

8/10 Good

Brandy

Liked: Cleanliness, staff & service, room comfort

8/10 Good

DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mohan, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good breakfast spread. Was worth the money.

10/10 Excellent

MANIBAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Travellor

Disliked: Room comfort
Not so Comfortable Beds
We had an overall good experience with the other facilities of the hotel but I found the bed mattress not so comfortable, they were hard and i couldn't get a good night sleep.

10/10 Excellent

Debashish, chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Staff was helpful and breakfast was good. Enjoyed the pool. The internet connection could have been better but overall good value

8/10 Good

Abu, Toronto Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with great ambience and good food,
It is nice and well located on 100 ft road with all amenities close by. The breakfast buffet was great and we enjoyed it. The room was clean and with good confort. The only thing bad was we saw some tempting cake slices in the display and ordered a slice. When my wife put a little bit in her mouth it was very bad and awful. Think it must have been there for many days. We sent it back. Also we noticed that they removed all the pastries from the display section. When we checked out we were charged for the bad stuff, and we told them that we did not eat it because it was bad. However the hotel catering staff said that they prepare fresh all the time. But we noticed that the display cabinet was empty without any pastries. A word of advise, don't try out anything in the display.

10/10 Excellent

kumar, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and convenience
Nice place to stay, it's bit far for shopping and customer service was good

6/10 Okay

sravan

Liked: Cleanliness, staff & service
only good thing about hotel is very close to city
This time i didn't have grt experience with this hotel. earlier i was offered refrigerator with liquor and nuts but this time i have not been provided. And taste of food should be improved. some times we had not got hot water

8/10 Good

Muralee, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable stay, Good breakfast/dinner buffet (never tried lunch here), Pool is small but very good and kids friendly. Overall, Very satisfied with the stay. It is a bit far from the the beach side, so you may need to drive a bit to get to the beach.

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Krish, bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at GRT Sunway
Great property... well maintained and well staffed. A few minutes drive from the Heritage Town. Overall a happy experience

8/10 Good

Dilip, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valued service - Cost worthiness
This hotel is a great place to stay for short vacation and they have trained staff to manage different customer expectations, would recommend this hotel for a family vacation, kids play area and the swimming pool is the highlight in this hotel.

10/10 Excellent

Rada, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
The GRT Sunway in Pondicherry is a very nice hotel. The front desk staff as well as the room service and restaurant staff were very friendly and cordial, always willing to help. The room was quiet & clean with amenities for making coffee/tea and free wi-fi. The hotel is not very close to the promenade (beach) or the Aurobindo ashram, but if you have a vehicle, this is not really a major problem.

8/10 Good

Arjun, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service but poor food
I have been staying at the hotel with my wife for 4 days and 3 nights. THE GOOD - The room was real nice with good ambience and comfort. House keeping and room service were real good. Not close to the beach but a good location close to the hot spots. THE BAD - Food, specifically dinner buffet was bad. I have had food at a lot of star hotels in India and this was the worst. The GRT Grand at Chennai had some good food, which set the benchmark for us; but here it was very bad. So bad that both of us did not eat at all. The breakfast was complimentary and was ok. There was a nice spread of menu out of which some were pretty ok. THE UGLY - The dinner on weekends is a DJ dinner and unluckily I had to try that out. To begin with, the sound system was so bad which made the sound distorted at almost all times. This killed the amibence and made the already bad dinner experience much worse. BOTTOM LINE - Skip the dinner buffet and then the hotel is real nice. A must go.

2/10 Terrible

thomas, trichy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad
will noy stay in future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Erlend, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa and gym!
Had a great stay here, a nice place for a luxurious holiday without living in the midst of traffic in Pondy. Getting to Pondy is easy with an autorickshaw (15 mins). The gym was some of the best we experienced in India, and the spa was amazing. Especially the people working there were very helpful and friendly.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stay at Sunway GRT Grand
It was a comfortable stay. The service at the front desk was very good and the people at the front desk were very polite and helpful. Special mention needs to be made of the security at the door who was very courteous and helpful when I had language problems with the autorickshaw drives etc.

10/10 Excellent

rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Julie, Ottawa, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a great stay at the Sunway. We had 2 rooms. both comfortable but not amazing. The view was ordinary as we were on the pool level and the view was of the pool only. The cleanliness of the room could definitely be improved but overall it was fine. The staff at checkin was efficient and very informative of the city's attraction. They offered a delicious juice and were professional and efficient. The breakfast buffet was fantastic and had great selection. WiFi was great!

4/10 Poor

Terry, United States

Liked: Staff & service
Disliked: Property conditions & facilities
Moldy hotel
The service was great, very nice friendly staff, but the hotel has mold all over the hallways and in the room. The cabinet under the bathroom sink was nearly destroyed by water damage. The towels were rough and stained. They looked dirty. The location was awful, a very busy street very far from everything. Not a nice place to take a stroll at night for example. About 15 minutes from the French Quarter where the entertainment is in Pondicherry. The good thing is that they give you free wi fi, a rarity in India, and the linens were very comfy. But if you are allergic to mold, run!

6/10 Okay

Selvakumar, Chennai, Tamil Nadu, India

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
GRT Review
This hotel is in the heart of Pondicherry, if you are looking for a quite / sea side or near to sea, this may not suite you. Best suited for family, Every thing was good except for room service, we have to ask for ice cubes three times before the person on the end of the line said that the ice machine has broke and that there is no ice cube. WE would have been happy to hear this on the first call instead of calling them number of times. Morning break fast was good and people in the restaurant were very helpful. Check in check out time was quick and front desk guys were very courteous. Over all experience was good except for Room Service desk person who could not keep make us smile.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
comfy beds,prices ok
It was more for Indian people,not international when it comes to the food.The room was ok for 1 night.The view from the window wasn't so nice,but I didn't checked the other rooms.We didn't used any of the amenities becaus it was just for the weekend.The SPA seemed to be very good and clean.

4/10 Poor

Lk2trvl, Bangalore

Disliked: Property conditions & facilities, room comfort
Not happy!
A cheap stay. A hotel that attracts a terrible crowd. Staff is very courteous but ill-trained in hotel management. Mixing family (with kids) with crowd that wants to eat, smoke and drink all day was insensitive to terrible, to say the least. Noise emanating from a rowdy bunch all through the night left us sleepless and tired when we woke up. Pool is good but with the crowd that comes, it's best to stay away. First room had the ceiling leaking. Ceiling had a lot of mold. Was shifted to another room immediately (again, example of courteous staff) but second room had 3 neighboring rooms filled with this smoking bunch. Hotel staff would do nothing to either contain their noise (they all had their doors open - yes, it's that kind of uncivilized crowd) or contain the cigarette smoke that filled the entire floor all through the day and night. Food was average. Beds were uncomfortable. Service was average. We had to ask for extra towels (we were 3 of us) and bath mats EVERY single day. The towels are more like sand paper - must be a decade old and of poor quality. Overall, a cheap stay - if that's what you are looking for, this foots the bill. If you are looking for a silent getaway - stay away. Location is bad. So, not ideal for folks travelling to explore the Puducherry french quarter or the beach!

8/10 Good

SANJAY SHARMA, New Delhi, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CORPORATE + FAMILY HOTEL
VERY HAPPY STAY , good service , great food and most comfortable beds ,superb swimming area of course best spa massage.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Family Friendly
Comfortable! Enjoyable with the kids!!

10/10 Excellent

Navjot, New Delhi, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel!
Excellent hotel....no complaints at all....excellent service! Only one thing....wifi signal strength inside d room is very less but who cares when ur staying in such an excellent hotel!

10/10 Excellent

siob, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRT, Pondicherry
Lovely hotel with great staff and wonderful pool. Well worth the price. Check-out was a little slow as the phone seemed to take priority. I was given a free 15 mins foot massage which was fantastic-unfortunately I then booked a one hour body massage which was not so good and definitely not worth the huge price.