Front of property

Reviews of Hampton Inn & Suites Plymouth

2.5 out of 5
Hampton Inn & Suites Plymouth
10 Plaza Way, Plymouth, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1002 reviews" "
Rating 8 - Good. 271 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cathleen, Weatherford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, pool is kept very clean, staff is very nice and the breakfast every morning is very good. They also have a coffee station all day which is delicious.
Stayed 3 nights in Apr 2024
Response from Lindsey-AGM on 28 Apr 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our clean hotel, well-maintained pool, friendly staff, delicious breakfast, and the coffee station. Your kind words are greatly appreciated. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

Holly E

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times. It’s a great stay!
Stayed 1 night in Apr 2024
Response from Lindsey- AGM on 20 Apr 2024
Thank you for your continued loyalty and for choosing to stay with us many times. We're delighted to hear that you consistently have a great stay with us. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back for many more enjoyable stays in the future!

10/10 Excellent

You’re

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and friendly. Comfy beds.
Stayed 1 night in Apr 2024
Response from Andrew W on 15 Apr 2024
Thank you for choosing our hotel and for your kind review. We are delighted to hear that you found our hotel clean, friendly, and enjoyed the comfort of our beds. Your satisfaction is our top priority, and we appreciate your feedback.We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a great time during our stay. Any concerns we had were addressed immediately by the staff. They were pleasant and happy to help!
Stayed 1 night in Mar 2024
Response from Lindsey-AGM on 6 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you and your wife had a great time during your stay at our hotel. It's wonderful to know that any concerns you had were promptly addressed by our staff, who were pleasant and happy to assist you. Your kind words mean a lot to us, and we look forward to welcoming you both back for another enjoyable stay in the future!

8/10 Good

Gena

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and clean
Stayed 1 night in Mar 2024
Response from Lindsey-AGM on 1 Apr 2024
Thank you for your review! We're thrilled to hear that you found our staff to be friendly and our hotel clean. Providing a positive and welcoming experience is our top priority. We appreciate your feedback and look forward to hosting you again in the future.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was last minute to stay due to bad weather. Would use this place again !
Stayed 1 night in Mar 2024
Response from Lindsey-AGM on 1 Apr 2024
Thank you for your review! We're glad that we could accommodate you during the bad weather and that you had a positive experience with us. We appreciate your kind words and look forward to welcoming you back in the future, hopefully under better weather conditions.

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from Lindsey-AGM on 1 Apr 2024
Thank you for your kind words! We're delighted to hear that you had a great stay with us. We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities
room was spacious. noise level no so great. you can hear pipes banging in the walls. breakfast was good. food was fresh. water fruit & cookies always available while i was staying. staff were very pleasant when spoke with anyone, from cleaners to pool towel delivery & breakfast attendant. front desk was pleasant when i arrived & left
Stayed 1 night in Mar 2024
Response from Lindsey- AGM on 26 Mar 2024
Thank you for your feedback on your recent stay. We're glad to hear that you found your room spacious and enjoyed the breakfast with fresh food. We apologize for any inconvenience caused by the noise level and the pipes banging in the walls. We appreciate you bringing this to our attention, and we will address it to ensure a more peaceful environment for our guests. We're also pleased to know that our staff, from the cleaners to the breakfast attendants, were pleasant and provided excellent service. We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Henrique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property is outstanding. They are very friendly and responsive. The facilities are a little outdated but comfortable. The rooms are clean but common areas (hallways) could use a little bit more care. Regardless, I would stay here again with a nice smile on my face. Great value.
Stayed 2 nights in Mar 2024
Response from Lindsey-AGM on 19 Mar 2024
Thank you for taking the time to share your experience with us. We are thrilled to hear that our staff provided outstanding service and made your stay enjoyable. We appreciate your feedback regarding the facilities and common areas, and we will certainly take it into consideration as we strive to improve. We are glad to hear that you found our rooms clean and comfortable. It would be our pleasure to welcome you back, ensuring a more pleasant stay with an even bigger smile on your face.

10/10 Excellent

Diane

Liked: Staff & service, property conditions & facilities
Very nice bed
Stayed 1 night in Mar 2024
Response from Lindsey-AGM on 19 Mar 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our bed to be very nice. Providing a comfortable and restful experience is a top priority for us. We hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place friendly staff great breakfast
Stayed 1 night in Mar 2024
Response from Lindsey-AGM on 19 Mar 2024
Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay at our hotel. Our staff takes great pride in providing friendly service, and we are delighted that you found our breakfast to be great. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Gena

Travelled with family
Liked: Amenities
👍
Stayed 1 night in Jan 2024
Response from Lindsey- AGM on 15 Mar 2024
Dear Gena, thank you for choosing to stay with us and for leaving a positive review! We're thrilled to hear that you had a good stay. We hope to have the pleasure of welcoming you back soon. Safe travels!

6/10 Okay

Stephanie

Stayed 1 night in Mar 2024
Response from Lindsey-AGM on 1 Apr 2024
Thank you for your review! We're glad to hear that you had a good stay with us. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again
Stayed 1 night in Mar 2024
Response from Lindsey- AGM on 12 Mar 2024
Thank you for your review! We're thrilled to hear that you had a positive experience at our hotel and that you would stay with us again. Your satisfaction is our utmost priority, and we're glad we met your expectations. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Sam

Stayed 1 night in Mar 2024
Response from Lindsey-AGM on 1 Apr 2024
Thank you for your kind words! We're delighted to hear that you had a great stay with us. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Emmanuelle

Stayed 1 night in Feb 2024
Response from Lindsey-AGM on 26 Feb 2024
Thank you for choosing to stay with us and for leaving a positive review! We're thrilled to hear that you had a good stay. We hope to have the pleasure of welcoming you back soon. Safe travels!

10/10 Excellent

Nikolas

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Lindsey-AGM on 25 Feb 2024
Thank you for your brief but positive review! We are delighted to hear that you had a great stay with us. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back for another wonderful experience in the future. Thank you for choosing our hotel!

10/10 Excellent

Crystal

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is always a wonderful experience! Quiet and very friendly staff. The hotel and jacuzzi is always the perfect temperature and it’s close to the shopping center and great restaurant chains.
Stayed 1 night in Feb 2024
Response from Lindsey-AGM on 23 Feb 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a quiet and enjoyable stay with us. It's great to know that our friendly staff, comfortable amenities, and convenient location made your experience even better. We truly appreciate your kind words and recommendation. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Feb 2024
Response from Lindsey- AGM on 16 Feb 2024
Thank you for your review! We're delighted to hear that you found our staff to be very friendly. Providing warm and welcoming service is important to us, and we're glad we made a positive impression on you. We appreciate your feedback and look forward to welcoming you back for another friendly stay in the future.

10/10 Excellent

yessica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean and our suite was perfect with a nice king size bed. I will book again.
Stayed 1 night in Feb 2024
Response from Lindsey- AGM on 16 Feb 2024
Thank you for your kind review! We're thrilled to hear that you found our hotel to be nice and clean, and that your suite with a king-size bed was perfect for your stay. We're glad you had a great experience, and we appreciate your intention to book with us again. We can't wait to welcome you back for another wonderful stay in the future!

8/10 Good

Rosemary

Stayed 1 night in Feb 2024
Response from Lindsey- AGM on 26 Mar 2024
Thank you for your kind review! We're thrilled to hear that you had a great stay at our hotel. We appreciate your feedback and look forward to welcoming you back for another wonderful experience in the future. Thank you again!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was hot ! Pool was clean and plenty of towels supplied. Buffet breakfast was great.
Stayed 4 nights in Feb 2024
Response from Lindsey-AGM on 14 Feb 2024
Thank you for your kind review! We're delighted that you enjoyed your visit and that our hot tub, pool, and buffet breakfast met your expectations. Providing a clean and comfortable environment is our top priority, and we're glad that you had a great experience. Your feedback is greatly appreciated, and we hope to have the pleasure of serving you again in the future. Safe travels!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lindsey-AGM on 14 Feb 2024
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a good stay with us. Your positive feedback means a lot to us and we are grateful for your support. We hope to have the pleasure of welcoming you back in the future for another great experience.

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Stay was good. A little pricey, lots of kids. Complete turn off but the hotel was good. Not sure why it costed 150 in January. Breakfast was really good. Stay away from the sausage, really really greasy.
Stayed 1 night in Jan 2024
Response from Lindsey- AGM on 29 Jan 2024
Thank you for choosing our hotel and for sharing your feedback. We appreciate your positive comments about your stay and are glad to hear that you found our hotel to be good. We apologize for any inconvenience caused by the presence of many children during your stay. Regarding the price, our rates are determined by various factors including the season and demand, and we strive to offer competitive pricing. We're happy to hear that you enjoyed the breakfast, although we apologize if the sausage did not meet your expectations. Your feedback will be shared with our team for improvement. We hope to have the opportunity to welcome you back and provide you with an even better experience. Thank you again for your review!

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great except for the pool not being open and having to travel to use a different one
Stayed 1 night in Jan 2024
Response from Lindsey-AGM on 19 Jan 2024
Thank you for your feedback. We appreciate you taking the time to share your experience with us. We apologize for the inconvenience caused by the pool closure. We understand how important it is to have all amenities available during your stay. Rest assured, we are actively working to address this issue and ensure a better experience for our guests in the future. We hope you will give us another chance to exceed your expectations on your next visit. Thank you again for your valuable feedback.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in Jan 2024
Response from Lindsey-AGM on 19 Jan 2024
Thank you for your kind words! We're delighted to hear that you had a great stay at our hotel. We hope to welcome you back soon for another wonderful experience. Safe travels!

6/10 Okay

Jefferson

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lindsey-AGM on 19 Jan 2024
Thank you for your review. We look forward to seeing you again soon.

10/10 Excellent

p a

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lindsey-AGM on 19 Jan 2024
Thank you for your review. We look forward to seeing you again soon.

8/10 Good

Robert

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Lindsey-AGM on 19 Jan 2024
Thank you for your review. We look forward to seeing you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Hotel
Bed was too small and mattress was way too squishy. It seems to me when you register on a cold day in January, the lobby should be inviting and the fireplace should be on. The breakfast is very good.
Stayed 2 nights in Jan 2024
Response from Lindsey-AGM on 19 Jan 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the size and comfort of the bed, as well as the condition of the mattress. We understand how crucial a good night's sleep is, and we take your comments seriously. We will address these concerns to improve the quality of our accommodations. Additionally, we apologize if the lobby ambiance did not meet your expectations. We appreciate your kind words about our breakfast, and we're glad you enjoyed it. We hope to have another opportunity to provide you with a more comfortable and enjoyable stay in the future. Thank you for your valuable feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Stay
Although this area is part of a long stretch of strip malls, the hotel is good quality and the king room well appointed and spacious. The dining area is decent with a reasonable breakfast. The hotel also uses products that do not contain chemicals, which is appreciated. The bed was fair but not that comfortable.
Stayed 2 nights in Dec 2023
Response from Lindsey-AGM on 7 Jan 2024
Thank you for sharing your positive feedback with us. We are delighted to hear that you found our hotel to be of good quality and enjoyed the spaciousness and amenities of your king room. We are also glad that you appreciated our efforts to use chemical-free products. We apologize for any discomfort you experienced with the bed and assure you that we will take your feedback into account as we strive to continuously improve our guests' comfort. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Would stay again!!
Parking was phenomenal! I did not expect that! Front desk was exceptional, very welcoming but not fake. Room was tidy, bathroom was clean, shower head needs replacing and pillows were too soft, but other than that, I would absolutely rent here again!! (Even with soft pillows)
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 7 Jan 2024
Thank you for your wonderful review! We are thrilled to hear that you found our parking to be phenomenal and that our front desk team provided exceptional service. We appreciate your feedback regarding the shower head and pillows, and we will definitely look into making improvements in those areas. We are glad to hear that despite these minor issues, you would still consider renting with us again. We look forward to welcoming you back and providing you with an even more enjoyable stay next time!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 31 Dec 2023
Thank you for your positive feedback! We are glad to hear that you had a good stay with us. Your satisfaction is our utmost priority, and we appreciate you choosing our hotel. We look forward to welcoming you back in the future for another great experience. Thank you for your support!

8/10 Good

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very hot no matter how I adjusted the thermostat. I had to turn on the air conditioner for relief.
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 31 Dec 2023
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the temperature in your room. We understand the importance of a comfortable stay and we sincerely apologize for falling short in this regard. We will address the issue with our maintenance team to ensure that future guests do not encounter the same problem. We appreciate your feedback and hope to have the opportunity to provide you with a better experience on your next visit. Thank you for choosing our hotel.

10/10 Excellent

elizabeth

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 31 Dec 2023
Thank you for your positive feedback! We are glad to hear that you had a good stay with us. Your satisfaction is our utmost priority, and we appreciate you choosing our hotel. We look forward to welcoming you back in the future for another great experience. Thank you for your support!

10/10 Excellent

Jacquelyne, Manchester Center

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 31 Dec 2023
Thank you for your positive feedback! We are glad to hear that you had a good stay with us. Your satisfaction is our utmost priority, and we appreciate you choosing our hotel. We look forward to welcoming you back in the future for another great experience. Thank you for your support!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 31 Dec 2023
Thank you for your positive feedback! We are glad to hear that you had a good stay with us. Your satisfaction is our utmost priority, and we appreciate you choosing our hotel. We look forward to welcoming you back in the future for another great experience. Thank you for your support!

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 31 Dec 2023
Thank you for your positive feedback! We are glad to hear that you had a good stay with us. Your satisfaction is our utmost priority, and we appreciate you choosing our hotel. We look forward to welcoming you back in the future for another great experience. Thank you for your support!

10/10 Excellent

Dylan

Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 31 Dec 2023
Thank you for your positive feedback! We are glad to hear that you had a good stay with us. Your satisfaction is our utmost priority, and we appreciate you choosing our hotel. We look forward to welcoming you back in the future for another great experience. Thank you for your support!

8/10 Good

Eileen

Travelled with family
Liked: Staff & service, property conditions & facilities
Bathroom needed some attention.
Stayed 1 night in Dec 2023
Response from Andrew W on 19 Dec 2023
Dear Eillen,Thank you for taking the time to share your feedback with us. We appreciate your comments about the bathroom and apologize for any inconvenience caused. Rest assured; we will address this issue promptly to ensure a better experience for future guests. We value your patronage and hope to have the opportunity to welcome you back in the future.Best regards,Hotel Management

8/10 Good

Wilona

Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 31 Dec 2023
Thank you for your positive feedback! We are glad to hear that you had a good stay with us. Your satisfaction is our utmost priority, and we appreciate you choosing our hotel. We look forward to welcoming you back in the future for another great experience. Thank you for your support!

4/10 Poor

Desteni

Travelled with family and small children
Disliked: Staff & service
Cool
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 17 Dec 2023
Thank you for sharing your feedback. We apologize for any issues you experienced during your stay. We take guest satisfaction seriously and we will address your concerns to ensure a better experience in the future. We hope to have the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

James Devens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay
Stayed 2 nights in Dec 2023
Response from Lindsey-AGM on 13 Dec 2023
Thank you for choosing our hotel and for your wonderful review! We're thrilled to hear that you had a great stay with us. Our team is dedicated to providing a welcoming and enjoyable experience for all our guests. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 13 Dec 2023
Thank you for your review! We're delighted to hear that you had a great stay with us. Our team strives to provide exceptional service and a comfortable experience for all our guests. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Alison

Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 13 Dec 2023
Thank you for your review! We're delighted to hear that you had a great stay with us. Our team strives to provide exceptional service and a comfortable experience for all our guests. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 13 Dec 2023
Thank you for your review! We're delighted to hear that you had a great stay with us. Our team strives to provide exceptional service and a comfortable experience for all our guests. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 13 Dec 2023
Thank you for your review! We're delighted to hear that you had a great stay with us. Our team strives to provide exceptional service and a comfortable experience for all our guests. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 13 Dec 2023
Thank you for your review! We're delighted to hear that you had a great stay with us. Our team strives to provide exceptional service and a comfortable experience for all our guests. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was as centralized as we could imagine to Edaville Railroad and Plymouth Rock destinations. Available eateries were plenty and shopping was within arms reach it seemed. The rooms were clean, staff friendly, breakfast was above average and clean and the staff was very helpful and friendly throughout. Would recommend this as the price was right for a holiday weekend.
Stayed 2 nights in Nov 2023
Response from Lindsey-AGM on 13 Dec 2023
Thank you for choosing our hotel and for sharing such a positive review! We're thrilled to hear that our central location made it convenient for you to explore Edaville Railroad and Plymouth Rock. It's great to know that you enjoyed the cleanliness of our rooms, the friendliness of our staff, and the above-average breakfast options. We appreciate your recommendation and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lindsey-AGM on 13 Dec 2023
Thank you for your review! We're delighted to hear that you had a great stay with us. Our team strives to provide exceptional service and a comfortable experience for all our guests. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.