Exterior

Reviews of Courtyard by Marriott Pittsburgh Washington/Meadow Lands

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 568 out of 867 reviews" "
Rating 8 - Good. 198 out of 867 reviews" "
Rating 6 - Okay. 50 out of 867 reviews" "
Rating 4 - Poor. 34 out of 867 reviews" "
Rating 2 - Terrible. 17 out of 867 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Riana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location. The bathroom shower control fell off when i went to take a shower.
Stayed 1 night in Apr 2024

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall a typical stay. Bed had a stain on the bedspread. The bathroom was fine but no little extras at the sink. Lots of slamming doors and loud voices in the hallway. Dining counter was managed by one lady who also did the cooking. She had to service the line of people to place their order, take payment, and then run to the back kitchen and make each order and...bring it to the table. Typical cutting of corners to not have enough staff and overworking good people. Do better Marriott
Stayed 2 nights in Apr 2024

10/10 Excellent

Rose Marly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Amit

Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Amit, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Aaron Workman, GM

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Robin, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. We hope to see you again soon! Best, Aaron Workman, GM

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable bed. Breakfast is not a buffet fyi you order a set item. The outlets near my bed were very loose, almost could not stay in. Staff was excellent.
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Dear Christine, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our beds and service pleasant. I've taken note of your remarks regarding the outlets. Your feedback highlights strengths and areas for improvement , allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we hope to see you again. Best, Aaron Workman, GM

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

CRYSTAL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The only thing is the dining option at the hotel..there was not much option for breakfast lunch nor dinner..other than that it was good
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear CRYSTAL, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Aaron Workman, GM

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Clean. Friendly staff
Stayed 3 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Chris, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Aaron Workman, GM

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Antonio, Thank you so much for staying with us and acknowledging the fantastic location of our Courtyard by Marriott Pittsburgh Washington/Meadow Lands. We appreciate you sharing your positive experience here, and we hope to see you again soon. Best, Aaron Workman, GM

10/10 Excellent

Sarah

Travelled with group
The best hotel I’ve ever been too!!!!
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Sarah, I am ecstatic to know that your stay was exceptional. Our staff members are proud to represent our hotel and all it offers. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Aaron Workman, GM

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I would recommend this hotel. Don’t bother with the breakfast add on, but I will say the lady working breakfast was so sweet. The options are slim and it’s not a buffet. Front desk was good. We asked to switch rooms because ours had a very strong rubbing alcohol smell and it wasn’t an issue. I would ask for a room without adjoining door as they aren’t very sound proof. Overall we enjoyed our stay.
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Dear Rachel, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Aaron Workman, GM

10/10 Excellent

David

We will definitely stay there again!
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear David, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and worthy of another trip. We appreciate your five-star rating and look forward to a return visit. Best, Aaron Workman, GM

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Kyle, Nothing but positives during your recent stay at Courtyard by Marriott Pittsburgh Washington/Meadow Lands? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets other travelers know they can count on a great stay here. Please come back soon! Best, Aaron Workman, GM

10/10 Excellent

TAMMY

Liked: Cleanliness, staff & service
Response from GM on 13 Feb 2024
Dear TAMMY, Fantastic! We are so happy that you had a great stay, and we hope to welcome you back soon. Best, Aaron Workman, GM

8/10 Good

Steven

Stayed 4 nights in Jan 2024
Response from GM on 13 Feb 2024
Dear Steven, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Aaron Workman, GM

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024

10/10 Excellent

Tonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
The hotel is nice and staff were great. The only issue was lack of attention to snow/ice removal. The parking lot was horrendous. For guest safety they need to be more diligent about treating the lot when bad weather hits.
Stayed 1 night in Jan 2024
Response from GM on 20 Jan 2024
Dear Anonymous, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback, including one recommendation for improvement, is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Sincerely, Aaron Workman, GM

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Randi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common areas and guest room are very nice. While the room was nicely furnished and clean for the most part, the bathroom floor needed to be washed. Also, one of the light bulbs above the bathroom vanity had to be removed because it was blinking on and off, the tissue box was empty, and there was no hair dryer - disappointing for such a nice hotel!
Stayed 1 night in Jan 2024
Response from GM on 18 Jan 2024
Dear Randi, While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future. Sincerely, Aaron Workman, GM

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulled off for the night on way back to Canada due to a family illness - totally unplanned trip Staff were SUPER friendly - helpful We didn’t even have to go out - small bistro / bar right on sight Felt safe - homey and very comfortable Thanks folks !!!
Stayed 1 night in Jan 2024
Response from GM on 15 Jan 2024
Dear Judy, It's wonderful to know that our staff left such a lasting impression on you through their kindness, excellent service, and warm hospitality. I'm pleased we could add a little comfort during this difficult time so that you could enjoy your stay and a good night's rest. We hope to welcome you back under better circumstances someday. Best, Aaron Workman, GM

10/10 Excellent

Carrie

Stayed 4 nights in Dec 2023

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from GM on 10 Jan 2024
Dear Michael, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Aaron Workman, GM

2/10 Terrible

Daniel

Stayed 1 night in Dec 2023
Response from GM on 3 Jan 2024
Dear Daniel, I'm sorry you were disappointed with your stay and felt the need to give us a low rating. Our goal is always to provide our guests with an exceptional experience, but we understand that we fell short in your case. We appreciate your feedback and hope you will give us another chance to exceed your expectations in the future. Thank you for choosing to stay with us. Sincerely, Aaron Workman, GM

10/10 Excellent

Briana

Stayed 1 night in Dec 2023

6/10 Okay

Sydney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 9 Jan 2024
Dear Sydney, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Aaron Workman, GM

6/10 Okay

Jane

Travelled with family
Stayed 4 nights in Dec 2023
Response from GM on 2 Jan 2024
Dear Jane, Thank you for taking the time to review our hotel. We apologize that your experience was not exceptional, and we hope to exceed your expectations on your next visit. Sincerely, Aaron Workman, GM

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Daniel, Henwood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for a multi-generational family stay. A nice indoor pool for the grandkids, updated guest rooms with large screen TVs, good breakfast food in the cafe.
Stayed 4 nights in Dec 2023
Response from GM on 25 Dec 2023
Dear Daniel,On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Best,Aaron WorkmanGeneral Manager

10/10 Excellent

Abhijit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2023
Response from GM on 25 Dec 2023
Dear Abhijit,We appreciate your review and recommendation. I'm delighted to know you found your stay to be excellent. Please find a reason to visit us again soon. Best,Aaron WorkmanGeneral Manager

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful throughout the stay. The manager on property on December 18 was so accommodating when I had to cancel my additional overnight booking due to inclement weather. Our room and the lobby looked very clean and up-to-date decor wise. The pool area was a little rough though. The phone to reach the front desk didn’t appear to work, and partially fell off the wall when I tried to use it to ask for more towels. The switch for the hot tub jet timer looked like a bit of a safety hazard too.
Stayed 1 night in Dec 2023
Response from GM on 20 Dec 2023
Dear Amanda, We appreciate all compliments, but it is particularly heartening to hear you acknowledge the hard work of our staff. They put their hearts and souls into providing the best hospitality experience for every guest, and your kind words are a testament to their dedication. Thank you for taking the time to write this review, and we look forward to welcoming you back soon. Best, Aaron Workman, GM

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

CHARLES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice !
Stayed 1 night in Dec 2023
Response from GM on 17 Dec 2023
Dear CHARLES,We are thrilled to hear that you had a first-rate experience at the Courtyard by Marriott. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us!Best,Aaron WorkmanGeneral Manager

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from GM on 11 Dec 2023
Dear Susan, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Aaron Workman General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent. My favorite part was the fire pit. But they removed the outdoor couches and put in tables and chairs. Not as conducive to relaxation. Also would be nice if they had coffee for all.
Stayed 2 nights in Dec 2023
Response from GM on 11 Dec 2023
Dear John, We appreciate you taking the time to write a review. I'm pleased to learn that your stay was enjoyable. We appreciate your compliments highlighting what we are doing well and your recommendations for improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again, and we humbly request a return visit. Best, Aaron Workman General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
great safe and clean Area
Stayed 4 nights in Nov 2023
Response from GM on 10 Dec 2023
Dear Mark,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Aaron WorkmanGeneral Manager

10/10 Excellent

Rose

Stayed 1 night in Dec 2023

10/10 Excellent

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Dear Jenny, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Aaron Workman General Manager

6/10 Okay

gretchen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First the pros…..very nice room and every staff member was friendly and polite. Now the cons…….the site said there would be bottled water in the room. Not true. Said there was a safe. Not true. My biggest gripe is that there was no complimentary coffee or tea in the lobby, even in the morning for travelers to start their day. You could buy a cup of coffee or a breakfast. This hotel seemed to try to Nickle and dime you on everything. I just think when you stay at a place that at least you can get a cup of coffee to start the day. There was a coffee maker in the room, but who cares? As I said before, room was great. I would not stay here again though.
Stayed 2 nights in Nov 2023
Response from GM on 25 Nov 2023
Dear gretchen,I'm glad that you enjoyed our accommodations, but I'm sorry that the Courtyard brand amenities were not to your liking. While we would love to better serve you on a return trip, we have several wonderful hotels within Marriott, and I hope you will at least continue to seek out properties within the brand that are more to your liking.Sincerely,Aaron WorkmanGeneral Manager

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistent with the brand. Acceptable price- very comfortable on all counts.
Stayed 1 night in Nov 2023
Response from GM on 24 Nov 2023
Dear Gordon, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel and we hope to host you again soon. Best, Aaron Workman General Manager

10/10 Excellent

Reginald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 30 Nov 2023
Dear Reginald,What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon.Best,Aaron WorkmanGeneral Manager

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Dear Leslie, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Aaron Workman General Manager

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great location for shopping and casino. We will stay again soon.
Stayed 2 nights in Nov 2023
Response from GM on 17 Nov 2023
Dear Terry, It sounds like our Courtyard "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back soon. Best, Aaron Workman General Manager