Dear Guest,we regret that the hotel did not meet your expectations.However we kindly inform you that the room "Matrimonial Suite" does not exist in our hotel.The room assigned was in accordance with the reservation: it is comprehensible that the feeling regarding the softness of the mattress is rather subjective.

Good evening, thank you for your evaluation and your preference.Best regardsAlessandro P.

Hallo, thank you for your evaluation and for your prefer.Best regardsAlessandro P.

Hello, thank you for your prefer and for your evaluation. Sometimes, in times of large influx of tourists, it may happen that the receptionist has to deal more quickly with the customers and this can be interpreted by the more sensitive customers as a lack of courtesy or a somewhat abrupt attitude. We apologize if we unintentionally gave this impression.Best regardsAlessandro P.

Hallo, thank you for your evaluation and for your prefer.Best regardsAlessandro P.

Hello, thank you for your preference and your evaluation; we note that not everything went according to your expectations; but you haven't written anything specific but if you want to let us know your observations it will be our pleasure to evaluate them;best regardsAlessandro P.

Hallo, thankyou for your prefer and for your evaluation

Hello, thank you for your preference and your evaluation; we note that not everything went according to your expectations; but you haven't written anything specific but if you want to let us know your observations it will be our pleasure to evaluate them;best regardsAlessandro P.

Hallo, thankyou for your prefer and for your evaluation.Best regardsAlessandro

Hola, gracias por tu preferencia y tu valoración; ya hemos renovado 30 de las 50 habitaciones del hotel y los baños de estas habitaciones; los mostradores de recepción y bar no han sido renovados porque son originales de 1956, año en que nació el hotel, y fueron tallados y cincelados a mano por artesanos de la época; en cuanto a la limpieza, solemos limpiar e higienizar cada día habitaciones, baños y zonas comunes; lamentamos si hubo un pequeño descuido involuntario;Atentamente

Hallo, thankyou for your prefer and for your evaluation.Best regardsAlessandro P.

Hello, thank you for your prefer and for your evaluation. Like all 3-star hotels in the city we do not have an internal restaurant but we only serve breakfast; however, in the area there are various types of restaurants that we can recommend; we are close to the train station from which you can easily reach other cities of art such as Florence, Lucca and Siena; the historic center with monuments and museums is less than 10 minutes away on foot and the center commercial area with shops and cafes is 200 meters away. Every part of the city can be reached on foot, by taxi or by bus; Piazza dela Torre is 1.5 km away in the north, connected by bus every 5 minutes or by taxi.Best regardsAlessandro P.

Hallo, thankyou for your prefer and for your evaluation.Best regardsAlessandro P.

allo, thankyou for your prefer and for your evaluation.Best regardsAlessandro P.

Hallo, thankyou for your evaluation and for your prefer.Alessandro P.

Hallo, thankyou for youe evaluation and for your prefer.Alessandro P.

Good afternoon, thank you for your evaluation and your preference.Alessandro P.

Good afternoon, thank you for your evaluation and your preference.Alessandro P.

Hallo, thankyou for your evaluation and for your prefer.Alessandro P.

Hallo, thankyou for your evaluation and for your prefer.Alessandro P.

Hallo, thankyou for your evaluation and for your prefer.Alessandro P.

Hallo, thankyou for your evaluation adn for your prefer.Alessandro P.

Hallo, thankyou for your evaluation adn for your prefer.Alessandro P.

Hallo, thankyou for your evaluation adn for your prefer.Alessandro P.

Good evening, thank you for your evaluation; We would like to point out that your statement that the hotel is managed by two brothers is incorrect because the hotel is owned by a joint-stock company in Alessandria. Thank you for your preference. Alessandro P.

Dear customer, thank you for your evaluation; the hotel is located in the station area and it is normal for there to be various types of people moving around but to date no one has ever been bothered; in the street in front of the hotel there is a security camera from the public authority and the hotel also has its own video surveillance system; the staff is generally kind and helpful but in times of large influx of customers it may happen that they have to dedicate themselves more quickly to the customers and this can be taken by more sensitive people for lack of availability on the part of the staff; We apologize if we unintentionally gave this impression. we are sorry for the inconvenience of the toilet flush; we have already had a technician check it.Best regards

Dear customer, thank you for your evaluation; we would like to point out that we do not put old linen in the beds but the linen is replaced and sent to the laundry every time a customer leaves; as for the smell, it is probably a temporary problem given that we have not received any other reports and given that we clean and sanitize common areas such as the rooms and bathrooms every day.Alessandro P.

Hallo, thankyou for your evaluation.Alessandro P.

Hallo thankyou for your prefer and for your evaluation.Alessandro P.

Hallo thankyou for yoour evaluation and for your prefer.Alessandro P.

Hallo, thankyou for your evaluation and for your prefer.Alessandro P.

Hallo, thankyou for your evaluation and for your prefer.Best regards.Alessandro P.

Hallo, thankyou for your evaluation and for your preferAlessandro P.

Dear guest, we thank you for your evaluation; the staff is usually kind and helpful but sometimes in times of high influx it can happen that they have to devote themselves more quickly than necessary to the guests and this by the more sensitive people can be considered as a lack of warmth towards the customer; We apologize if we have unintentionally given this impression. Thanks for your preference.Alessandro P.

Good evening, thank you for your evaluation and for your preference.Alessandro P.

Good evening, thank you for your evaluation and for your preference.Alessandro P.

Hallo, thankyou for your evaluation and for your prefer.Alessandro P.

Hallo, thankyou for your evaluation and for your prefer.Alessandro P

Hallo, thankyou for your evaluation and for your prefer.Best regardsAlessandro P.

Hallo, thankyou for your evaluation and for your preferBest regardsAlessandro P.