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Reviews of Staybridge Suites Phoenix - Chandler, an IHG Hotel

3 out of 5
Staybridge Suites Phoenix - Chandler, an IHG Hotel
3990 W Chandler Blvd, Chandler, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 395 out of 599 reviews" "
Rating 8 - Good. 121 out of 599 reviews" "
Rating 6 - Okay. 34 out of 599 reviews" "
Rating 4 - Poor. 17 out of 599 reviews" "
Rating 2 - Terrible. 32 out of 599 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly, Lumberton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2024
Response from Genesis on 7 May 2024
Dear valued guest,Thank you for taking the time to write a review regarding your recent stay with us. Your kind words bring me joy. We hope we get to see you again the next time you're in town for another great stay. See you soon!Sincerely,Genesis GonzalezAssistant General ManagerStaybridge Suites Phoenix-Chandler

10/10 Excellent

Jesus

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and kids loved it here.
Stayed 2 nights in May 2024
Response from Genesis on 7 May 2024
Dear valued guest,Thank you for taking the time to write a review regarding your recent stay with us. Your kind words bring me joy. I'll make sure to pass on your comments to the team. We hope we get to see you again the next time you're in town for another great stay. See you soon!Sincerely,Genesis GonzalezAssistant General ManagerStaybridge Suites Phoenix-Chandler

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is new and clean, affordable, great staff! The breakfast was decent and they had a cocktail hour!!!
Stayed 2 nights in Apr 2024
Response from Genesis on 7 May 2024
Dear James, Thank you for taking the time to write a review regarding your recent stay with us. Your kind words bring me joy. We hope we get to see you again the next time you're in town for another great stay. See you soon!Sincerely,Genesis GonzalezAssistant General ManagerStaybridge Suites Phoenix-Chandler

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Apr 2024
Response from Genesis on 7 May 2024
Dear valued guest, Thank you for taking the time to write a review. We hope to see you the next time you're in town for another great stay! Sincerely, Genesis GonzalezAssistant General Manager Staybridge Suites Phoenix - Chandler

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevator was broke for 24 hours, but they had a second one that we were able to use. Other than that, the stay was great!
Stayed 2 nights in Jan 2024
Response from Genesis on 7 May 2024
Dear valued guest, Thank you for taking the time to write a review. We have fixed our elevator since your stay. We hope to see you the next time you're in town for another great stay! Sincerely, Genesis GonzalezAssistant General Manager Staybridge Suites Phoenix - Chandler

8/10 Good

Misagh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great area and place.
Stayed 1 night in Apr 2024
Response from Genesis on 7 May 2024
Dear valued guest, Thank you for taking the time to write a review. We hope to see you the next time you're in town for another great stay! Sincerely, Genesis GonzalezAssistant General Manager Staybridge Suites Phoenix - Chandler

6/10 Okay

Rosa

Travelled with partner
Liked: Cleanliness, staff & service
Great people, okay place. Not located in a great area. I'd rate it a 5 only because the hospitality & welcoming was nice. Probably would not stay there again.
Stayed 2 nights in Apr 2024
Response from Genesis on 13 Apr 2024
Thank you Rosa for the feedback!

4/10 Poor

Lijun

Travelled with family
Disliked: Staff & service
They have hot water available for my two nights and no one explained to us.
Stayed 2 nights in Apr 2024
Response from Genesis on 8 Apr 2024
Thank you for the feedback. Our water is up and running. We hope we get the opportunity to accommodate you the next time you're in town.

4/10 Poor

Scott

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Unfortunately the water heater isn't working so there's no hot water.
Stayed 1 night in Mar 2024
Response from Genesis G. on 1 Apr 2024
Dear valued customer,We sincerely apologize for the inconvenience this caused you. Although it was an issue that was out of our control, we always try our best to keep our guests happy. We hope we get to see you the next time you're in town, to provide you a much better stay. Sincerely,Genesis G.

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Genesis on 26 Mar 2024
Hi Lonnie, Thank you for the fantastic feedback! We hope to see you again the next time you're in town. Genesis G.Assistant General Manager

8/10 Good

Eric, Chicago

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Everything about this hotel is excellent except for one big thing. The bathroom in my room had multiple patches of mold on the ceiling above the shower.
Stayed 3 nights in Feb 2024
Response from Genesis on 26 Mar 2024
Hello Eric, Thank you for the great feedback! I'll go ahead and pass your comments on to the team. We hope to see you the next time you're in town.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Genesis on 26 Mar 2024
Hello Kathleen, Thank you for taking the time to provide feedback. We hope to see you the next time you are in town. Genesis G.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rooms and the kitchen area. The rooms were clean, well maintained and comfortable. The staff was very welcoming.
Stayed 2 nights in Jan 2024
Response from Genesis on 26 Mar 2024
Hello Brian,Thank you for the fantastic review. We love to hear that our hotel was well maintained and comfortable. We hope to see you the next time you're in town!Genesis G.Assistant General Manager

10/10 Excellent

Brent

Stayed 2 nights in Jan 2024
Response from Genesis on 26 Mar 2024
Hi Brent,Thank you for the review. We hope to see you again soon!

6/10 Okay

Erdong

Free breakfast, Monday to Wednesday social time with light drink
Stayed 7 nights in Jan 2024
Response from Genesis on 26 Mar 2024
Hi Erdong,Thank you for the feedback. We hope to see you the next time you're in town!Genesis G.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024

8/10 Good

Theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Marcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is pretty good in all area's. The food and beverage is great, the rooms are great, the bed and couch will do, just not super comfy. The staff is great. The area is nice, seemed safe. They offer social nights Monday through Weds, pretty convenient with beer, wine and appetizers. Smelled some weed smoke here and there, but some customers are just rude for not following no smoking rules. Not a whole lot you can do about that. Other than that, I would definitely come back to this hotel!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

crystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Blood Stained beds
Run down, dirty, and slow service
Stayed 1 night in Jan 2024

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Stay
This hotel is great! The rooms are beautiful and the breakfast is amazing!!
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staybridge properties always deliver a great consistent experience.
Stayed 1 night in Jan 2024

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My relatives live close so I use the Staybridge twice a year. I have not been disappointed yet. Alway nice clean and friendly. .
Stayed 3 nights in Dec 2023

10/10 Excellent

McKenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!
Stayed 3 nights in Dec 2023

8/10 Good

Jared

Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They really take care of all your needs.
Stayed 4 nights in Dec 2023

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Kane

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Betsy

Stayed 2 nights in Nov 2023

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 3 nights in Nov 2023

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always great here. Everything we need!
Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience. I did not know ypu could check out on your mobile device, rather than go to the front desk. The employees were friendly and Welcoming, made me feel comfortable to stay there and safe.
Stayed 1 night in Oct 2023

2/10 Terrible

Carine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

JASMINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and helpful staff i recommend this location my favorite spot to come too and great breakfast 😍
Stayed 3 nights in Oct 2023

8/10 Good

Marjorie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Virgil

Liked: Cleanliness, property conditions & facilities
Arrived at 10:30pm to check in and had to wait 10 minutes because front desk was sleep
Stayed 1 night in Jul 2023
Response from Alfredo Sierra on 1 Aug 2023
Dear Virgil,Thank you greatly for staying with us. We are sorry you had to wait for check in, from time to time our agents need to assist other customers within the building especially later in the evening. I will be sure to look into your comment. I hope the rest of your stay was enjoyable. Best Regards,Alfredo Sierra General Manager

10/10 Excellent

Monique

Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alfredo Sierra on 1 Aug 2023
Dear Jose,Thank you greatly for staying with us and you perfect 5 star feedback. Please come visit us soon.Best Regards,Alfredo Sierra General Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very well taken care of! Staff was very courteous and attentive! Rooms are very spaciousand great for families!
Stayed 1 night in Jul 2023
Response from Alfredo Sierra on 1 Aug 2023
Dear Daniel,Thank you for staying and sharing your amazing feedback. I will be sure to share your comments with my team. Please come visit soon for another great stay!Best Regards,Alfredo Sierra General Manager

2/10 Terrible

Macie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROOM WASNT READY
We got there at check in time room wasnt ready kept saying q5 mind q5 more finally we left for awhile came back at 4 it was ready we got up to our room to find out it was a ADA room my husband is 6'5 im 5'10 my son is 6' room did not accomadate us!! Hotel wasnt even full either!! Verycouldnt even shower the shower head was too low!!! Very disatisfied to say the least!!! Its not like they couldnt tell how tall we were we stood at check in for half hour b 4 we gave up waiting for room to be ready !!! Not Happy at All !
Stayed 1 night in Jul 2023
Response from Alfredo Sierra on 1 Aug 2023
Dear Macie,Thank you for sharing your comments regarding your check in wait. I will be sure to review this with our housekeeping depart to ensure this does not happen in the future. Once again thank you for staying with us, and hope you will give us another opportunity in the near future to welcome you for a better experience.Best Regards,Alfredo Sierra General Manager

10/10 Excellent

Jill, Readlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Alfredo Sierra on 1 Aug 2023
Dear Jill,Thank you for staying with us and sharing your perfect 5 star feedback! Please come visit soon.Best Regards,Alfredo Sierra General Manager

6/10 Okay

CARLOS

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
There is no Housekeeping on weekends
There is nothing more disappointing in an hotel stay than to arrive to a messy/dirty room. It ruins the fact that the hotel is comfortable, well located, and has a great breakfast. The rule at the hotel is that you have to ask for the housekeeping service, if you don't, then you don't get it. However, no one told me nor is it printed to be seen. Also, when I called to ask for sheets for the sofa bed I was told to go pick them up at the front desk. It doesn't seem like much, but it's the first time that an hotel ask me to go pick up sheets and it ads up to the lack of housekeeping. There are too many hotels in the same area to stay in a good place but not enough effort by the management.
Stayed 2 nights in Jun 2023
Response from Alfredo Sierra on 1 Aug 2023
Hello Carlos,Thank you for sharing your feedback. I will speak with our front desk department to ensure guests are being informed of our housekeeping policy. Best Regards,Alfredo Sierra General Manager

10/10 Excellent

Chris

Stayed 1 night in Jun 2023
Response from Alfredo Sierra on 1 Aug 2023
Dear Chris,Thank you for your perfect 10/10 feedback. Please come visit us soon.Best Regards,Alfredo Sierra General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
It was very clean and in great condition front desk told me that it was built before covid but shut down during so its very brand new still.
Stayed 3 nights in May 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Good areas, clean rooms
Stayed 2 nights in May 2023
Response from Alfredo Sierra on 28 May 2023
Dear Randy,Thank you for staying with us and providing your positive feedback! I will be sure to share comments with my team as this is something we take great pride in.Best,Alfredo Sierra General Manager

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Jill, Readlyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast was good every morning, great place to stay, we’ll definitely be back!
Stayed 4 nights in Apr 2023
Response from Alfredo Sierra on 28 May 2023
Dear Jill,Thank you greatly for staying with us and providing us a perfect five star feedback! We are thrilled you enjoyed your stay, and the amazing hot breakfast we offer. Please allow us to opportunity to welcome you back in the near future.Best Regards,Alfredo SierraGeneral Manager

6/10 Okay

Ian, Vancouver

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Suite was clean and ready at checkin. The suite does not have a thermostat therefore you cannot control your fan or temperature. The pool was nice, but towels were not out. When we got towels from the front desk, they are comically small. The breakfast in the morning is seriously lacking. No meat at all. No bowls. The staff was exceptionally slow to refill the coffee or put out milk. No one cleaned up dirty dishes. It was lacking greatly.
Stayed 1 night in Apr 2023
Response from Alfredo Sierra on 2 May 2023
Dear Ian, Thank you for your most recent stay. I am terribly sorry we failed to exceed your expectations. I will be sure to share your comments with our team. Please allow us the opportunity to welcome you back for a better experience. Best, Alfredo SierraGeneral Manager Staybridge Suites Phoenix - Chandler