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Reviews of La Quinta Inn by Wyndham Phoenix Sky Harbor Airport

2.5 out of 5
La Quinta Inn by Wyndham Phoenix Sky Harbor Airport
911 S 48th St, Tempe, AZ

Reviews

6.0
Rating 10 - Excellent. 257 out of 1277 reviews" "
Rating 8 - Good. 221 out of 1277 reviews" "
Rating 6 - Okay. 260 out of 1277 reviews" "
Rating 4 - Poor. 269 out of 1277 reviews" "
Rating 2 - Terrible. 270 out of 1277 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in May 2024

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting!!!!
Stayed 1 night in May 2024

4/10 Poor

Steven, Louisville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hasn't been upgraded for a long time, so old looking rooms and maintenance has been sloppy/lacking over the years. it was clean and the TV and AC worked, so it may the minimal acceptable conditions.
Stayed 1 night in May 2024

2/10 Terrible

Neoilus

Travelled with family and small children
Disliked: Cleanliness, amenities
Small just small
Stayed 2 nights in Apr 2024

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed 3 nights. During that entire time, they came to empty the trash once. That’s it. No cleaning of the bathroom, no clean sheets, nothing. Out of 4 lights in the bathroom, only 2 worked. The shower and sink water took forever to heat up and there were no stoppers in either. Almost lost an item into the sink drain because of the missing stopper. No microwave, no mini fridge. The window didn’t seal properly so the winds whistled and traffic noise was clearly heard. There were holes in the carpet and the entire room was in need of serious updating. Oh, and my room key card constantly kept not working and I’d have to go back down to the desk and have it reset.
Stayed 3 nights in May 2024

8/10 Good

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waffle machine was out of order 3 of the 4 days that we were there. The king mattress dipped to the middle and was bumpy. Definitely needed replacement. Everything else was fine.
Stayed 4 nights in May 2024

6/10 Okay

BARBARA, CARLSBAD

Travelled with partner
Liked: Cleanliness
So, the night staff is terrible, the day staff is wonderful. Handicap room was horrible, it was adjoining room, which of course had a door to the room behind us. It was like you were in the same room as the person who coughed all night. This place has been refurbished recently, but not all rooms. Drains are very slow. We called for shuttle 7 pm and no one answered the phone at hotel for over 25 rings two times. Finally I called reservations and they transferred me to hotel after about 5 minutes. The shuttle driver was not helpful, I fell back trying to step into van. We found out the next daytime ride we had they have a step for customers. Nighttime driver didn't even offer it to us. Asked nighttime check-in, if we could change rooms and she said no. So, no sleep that 1 night. In the AM called desk, they said no problem and the room was terrific. You do hear airplane noise and the restaurant that was next to Inn is closed. Very old property. Very Clean.
Stayed 2 nights in May 2024

4/10 Poor

Morgen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I am awaiting a call back for a refund but I left room 142 yesterday and I’m covered in bed bug bites. They said they would get back to me about a refund to make sure I wasn’t lying about bed bugs being in the room. Make sure you check EVERYTHING before laying your head down at night here. I’m not pretentious and love to rough it out in cheep hotels but this was gross beyond what I’ve ever experienced. The bathroom, specifically the bathtub is brown on the floor so make sure to bring shower shoes. If you are expecting a grand free breakfast keep in mind it’s just pastries eggs and sausage and some cereal and coffee, the waffle iron broke the day we got there sadly. Besides all of that, The rest of our stay was pleasant, the pool is great, the housekeeping was amazingly nice, front desk helpful. Just don’t stay here unless you call and confirm the bed bugs are not there anymore.
Stayed 4 nights in May 2024
Response from Shaun F, General Manager on 9 May 2024
Hello Morgen,As mentioned by the desk agent we would reach out after the pest company inspected. They did today and there were no findings of any insects, bed bugs or anything. We sincerely apologize for the inconvenience. you experienced, but we are glad to confirm it was not bed bugs that caused your bites.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is sufficient for an overnight stay close to the airport. We chose it for location, continental breakfast & airport shuttle. Had to move rooms due to an issue with the card lock, 2nd room had cigarette smoke smell but staff deodorized the room for us, then it was fine. Bed was comfortable, staff was great, very friendly. A bit noisy from the freeway & early morning talking outside our door. Breakfast was typical motel food, met our needs. Nice courtyard with outdoor seating areas.
Stayed 1 night in May 2024

6/10 Okay

Sam

Liked: Staff & service
Property could use some updates. The staff was friendly and knowledgeable.
Stayed 1 night in May 2024

2/10 Terrible

Taylor

Disliked: Staff & service, amenities, property conditions & facilities
won’t be staying here
Stayed 1 night in May 2024

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in May 2024

10/10 Excellent

Reyes

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Kathleen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor in my room was so dirty my feet were black from crossing the room once. In room coffee was weak & awful. Fitness was out of order the 4 days I stayed. Bad area.
Stayed 4 nights in Apr 2024

10/10 Excellent

Canan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Made me pay a 50 dollar deposit like a common criminal.Unsatisfactory. Expedia should inform us of this when we reserve. Will never come back.
Stayed 1 night in May 2024

4/10 Poor

Ryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was only one light working in the main room. Water pressure was very poor. Area was shady and room was very noisy. Staff was nice, but I would not stay again
Stayed 1 night in Apr 2024

4/10 Poor

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
No one was here upon checkin. Waited 20min till someone finally showed up. No outlets to charge phones.
Stayed 1 night in Apr 2024

6/10 Okay

Danny

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good price, many food choices very close. Room didn't have microwave or fridge. Ice machine closest to our room was out of order.
Stayed 1 night in Apr 2024

6/10 Okay

Anna

Travelled with group
The hotel needs updating. It is very old
Stayed 2 nights in Apr 2024

10/10 Excellent

Pamela, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly friendly and helpful, the gentleman who checked me in offered me so great options of what I could order around the area and had also offered me water when he noticed that was running on empty and tired after I came to this hotel last minute when I ran into issues with my original hotel booking down the street.
Stayed 1 night in Apr 2024

4/10 Poor

Charlene

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The bed sizes were supposed to be queens, but they were definitely smaller than that, probably doubles. And they were quite hard. My daughter forgot her favorite pajama pants in the room when we checked out. I called the next day to get them back. The front desk was supposed to have housekeeping call me back, but nobody did. I called 3 more times over the next 5 days, but nobody ever called back. I finally spoke with the manager, and even they didn’t call me back. Finally I was told that the pants were not in the lost and found, and there was nothing else they could do. We definitely know the pants were in the room, so they must have thrown them out or something. Not impressed with their customer service and lack of concern about the missing pants. The only positive about this hotel is that it was close to the airport, which is why we picked it.
Stayed 1 night in Apr 2024

4/10 Poor

Albert

Travelled with family
Disliked: Staff & service, property conditions & facilities
Crappy place. Loud AC banged all night. Staff arguing loudly with an unruly customer is last thing I need early morning.
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with family
The breakfast. No syrup for the waffles
Stayed 1 night in Apr 2024

2/10 Terrible

Rochelle

Travelled with partner
Dirty , sketchy hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Lilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were attentive to our needs! We choose the property because of proximity to the airport and a shuttle. It's delivered!
Stayed 1 night in Apr 2024

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Brian L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhappy with the lack of room housekeeping. had to ask to get someone to do the room and the last day all we were given were bathroom supplies (given to us at the door entrance) after 2 days of nothing. Front counter staff were super and helpful and very friendly.
Stayed 5 nights in Apr 2024

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked an accessible room however, The hotel does NOT know ADA standards, the toilet was a "short" toilet not accessable, I had to help my wife use the toilet every time. The tub was standard, not an accessible shower so we didn't use it.
Stayed 1 night in Apr 2024
Response from Shaun F, General Manager on 24 Apr 2024
Hello Steve,I sincerely apologize for the problems you encountered. We can assure you we are up to code on Federal compliance for ADA requirements. If you feel this is inaccurate, please reach out to the hotel and ask for my email.Thank you!

6/10 Okay

Jose

Travelled with family
Disliked: Staff & service
the property is older in good area.
Stayed 3 nights in Apr 2024
Response from Shaun F, General Manager on 24 Apr 2024
Hello Jose,Thank you for the review! We are working on updating our property in the summer.Thank you!

6/10 Okay

Odile

Average..
Stayed 1 night in Apr 2024

6/10 Okay

Steven

Disliked: Staff & service, amenities, property conditions & facilities
The price was low, my expectations were a bit higher than i received !! The pool was nothing lime the picture and not heated! I did appreciate the breakfast and that staff was nice !!!
Stayed 4 nights in Apr 2024

8/10 Good

JP

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

john

Disliked: Amenities, property conditions & facilities
This property seemed to be in a declining neighborhood. It did not feel very safe and the condition of the broken bed in my room, loud A/c and a sketchy area of town are all factors why I will never use this hotel again. The shuttle driver and staff asking verbally for tips and confronting guests is unacceptable
Stayed 1 night in Apr 2024

10/10 Excellent

huu duc

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel's breakfast and its proximity to the airport and highways. However I have a problem with the room's key almost everyday during my stay. Thanks for the service. Duc
Stayed 4 nights in Apr 2024

4/10 Poor

Nicole

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet looked unvacuumed, the building and rooms are old and run down. Staff are very friendly.
Stayed 1 night in Apr 2024

8/10 Good

Lovina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The outside of property is nasty and dirty. Food is good
Stayed 1 night in Mar 2024

8/10 Good

Michael, modesto

Liked: Cleanliness, staff & service
Road construction in the area took me 45 minutes out of my way and after settling in, the tv didn't work and front desk said they were having issues with provider. Thank god they had internet and i had a phone. No restaurant for miles after Dennys next door closed and they had no options.
Stayed 1 night in Apr 2024

2/10 Terrible

vincent

Stayed 2 nights in Apr 2024

6/10 Okay

Andrew James

Disliked: Amenities
Rooms are quite dated and desperately need to be redone. The shower nozzle is mounted very low and doesn’t have much pressure. Ac is quite loud and it makes it hard to sleep.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JENNIFER

Stayed 1 night in Dec 2023

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated, dirty, overpriced for what you get. Close to airport is the only positive.
Stayed 2 nights in Apr 2024

4/10 Poor

chafik

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place is old and in disrepair
Stayed 1 night in Apr 2024

6/10 Okay

Kyle

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Was adequate for a place to sleep, I was flying solo so I was fine with it. Probably not up to par if I would have had the wife and kids. It was cheap and you get what you pay for. I’d stay again for the price but for example: only one working ice machine, curtain draw rod duct taped together, one wall lamp inop, shower head could use replacing, luggage closet door obviously had a hole patched and hanging kinda loose on the hinges. Nothing I’d so complain to management about but it’s the class of stuff that doesn’t surprise for a cheap hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Kristina, Happy Valley

The front desk person never brought me an extra blanket I requested. The van’s seat belt was broken. Hallways were dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024