City view from property

Reviews of Hyatt Place Scottsdale/Old Town

3 out of 5
Hyatt Place Scottsdale/Old Town
7300 E 3rd Ave, Scottsdale, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 606 out of 1097 reviews" "
Rating 8 - Good. 276 out of 1097 reviews" "
Rating 6 - Okay. 107 out of 1097 reviews" "
Rating 4 - Poor. 68 out of 1097 reviews" "
Rating 2 - Terrible. 40 out of 1097 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Avery

Travelled with family and small children
I had a fantastic experience at the Hyatt in Scottsdale/Old Town. The staff were all super friendly and helpful. I was traveling with my two smaller children and I never felt uncomfortable in or around the hotel. The room was clean, the water pressure was great, I have no complaints! Would definitely recommend for anyone especially families with children.
Stayed 2 nights in May 2024

10/10 Excellent

Denice

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Old Town activities and shops. Staff was very friendly upon check in.
Stayed 1 night in May 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms.
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Pam, thank you for your kind words about Hyatt Place Scottsdale/Old Town. The team is delighted you enjoyed the spacious rooms. We're looking forward to welcoming you back!

8/10 Good

Patricia

Travelled with partner
Tina and Katy were very sweet and attentive
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Patricia, thank you for your kind words about Tina and Katy. The team at Hyatt Place Scottsdale/Old Town always strives to make guests feel welcome and cared for. We're delighted you had a pleasant experience and hope to see you again soon!

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful place to stay! Spacious rooms, extremely quiet, comfortable beds, great breakfast! Didn’t use the pool or gym, but they were available. Oh, and the price was right!!
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Candace, thank you for your lovely review of Hyatt Place Scottsdale/Old Town! It's delightful to hear that you enjoyed our spacious rooms, comfortable beds, and great breakfast. We're glad you found the price to be just right. Hopefully, on your next visit, you'll have the chance to use the pool or gym. We're looking forward to welcoming you back!

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Thank you for sharing, Ebony!At Hyatt Place Scottsdale/Old Town, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 Okay

Eden

Travelled with partner
Liked: Cleanliness, staff & service
It’s old and dated.
Stayed 1 night in May 2024
Response from Customer Service on 18 May 2024
Eden, thank you for sharing your feedback. The hotel is always working on improvements and updates to enhance guest experiences. Your thoughts are valued and will be taken into consideration.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcomiing. Breakfast buffet was fresh and spotless. Bar and bistro was well stocked and the food was very good.
Stayed 3 nights in May 2024
Response from Customer Service on 18 May 2024
Ruth, thank you for your wonderful feedback! The team at Hyatt Place Scottsdale/Old Town is delighted to hear that you enjoyed the welcoming atmosphere, the fresh breakfast buffet, and the quality of our bar and bistro. We're looking forward to welcoming you back soon!

10/10 Excellent

Michael, Hartland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been here several times and it always needs my Expectations.
Stayed 7 nights in May 2024
Response from Customer Service on 16 May 2024
Michael, thank you for your continued visits and for sharing such positive feedback about your experiences at Hyatt Place Scottsdale/Old Town. It is wonderful to hear that every stay meets your expectations. We're looking forward to welcoming you back again soon!

8/10 Good

Ivania

Travelled with family
Liked: Cleanliness, staff & service, amenities
The customer service, breakfast, spacious room, and location was great. Would definitely stay here again.
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Ivania, thank you for the wonderful feedback! The team at Hyatt Place Scottsdale/Old Town is thrilled to hear you enjoyed the customer service, breakfast, spacious room, and location. We're looking forward to welcoming you back again soon!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good proximity to area restaurants and shopping
Stayed 5 nights in May 2024
Response from Customer Service on 13 May 2024
Robert, it is heartening to know that you appreciated the convenient location of Hyatt Place Scottsdale/Old Town. There's indeed an array of shopping and dining options close-by which our guests often praise. We're so pleased that you found this beneficial. Thank you for choosing us and we hope to welcome you back for your future trips.

10/10 Excellent

Armando

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
ROOMS WERE CONFORTABLE AND VERY GOOD SIZED
Stayed 3 nights in May 2024
Response from Customer Service on 11 May 2024
Armando, thank you for your lovely feedback. It's great to hear you found the rooms at Hyatt Place Scottsdale/Old Town comfortable and spacious. We strive to provide a cozy and ample space for our guests and your comments affirm our efforts. We look forward to welcoming you back in the future.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Rico the bartender is top notch!!
Stayed 2 nights in May 2024
Response from Customer Service on 10 May 2024
Gerald, it's fantastic to hear that you had such a pleasurable stay with us at Hyatt Place Scottsdale/Old Town. Rico, our talented bartender, will be thrilled to know he helped make your visit special. We can't wait to extend our warm hospitality to you again on your next visit.

2/10 Terrible

Melvin

Travelled with family
Liked: Cleanliness, property conditions & facilities
You can pass on this one. While the location is clean and seems as though it has had a recent facelift, the building is cheaply built and noisy. Let me start with the good things. The location is good, with restaurant choices available within walking distance. Tried a steak house nearby (Frashers Tavern) found it to be great. Facility was clean and as I stated seemed updated. There was breakfast available downstairs in the AM but we never made it to let you know how it was. Room was adequate with two beds and a nice sitting area. The bathroom (toilet/Shower) was inconveniently small. There also was no hot water. Luke warm at best with leaky and noisy fixtures. The worst part of your stay was the room acoustics. It seems our neighbors (5 grown men) in room 505 were celebrating something all night in their room. They were loud (As if they were in our room) and it went on until 5:30am in the morning. Other guests had to be pissed as well in the surrounding units. I finally confronted them at 3:30am which slowed the debauchery down a bit, but they didn't seem to care. It seemed like they were comfortable with their party and knew nothing would happen to them. This made for a crappy night and no sleep on a cross country drive with 8 hours of road time before and 8 the next day. Bottom line is there are better places to stay and hotels that don't put up with crappy tenants, have hot water and a bathroom you can fit in, in Scottsdale. I will not be going back.
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Melvin, it's disappointing to hear that your stay didn't live up to your expectations. We recognize how imperative a peaceful environment is and assure you that we take noise complaints seriously. The comfortable temperature of water and sizeable facilities are critical elements of a satisfactory stay; we regret hearing these weren't up to par during your visit. While it's nice to know you appreciated the cleanliness of our premises and its location, we understand the overall experience was not up to the mark. We value your feedback and it will help improve our guests' future experiences. We hope you give us another chance to change your perception in the future.

10/10 Excellent

Annita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Annita, it's great to see that you had a stellar experience at Hyatt Place Scottsdale/Old Town. We're humbled by your top-notch rating! Your positive feedback motivates our team members to create even more memorable experiences. We would be thrilled to serve you again on your next trip to Scottsdale. Safe travels!

8/10 Good

Maryjane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location. The staff was wonderful.
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Maryjane, thank you for acknowledging the exceptional location of Hyatt Place Scottsdale/Old Town and endorsing our wonderful team members. We're delighted you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Erica, Anchorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was so kind and helpful. The breakfast was decent quality and selection. Helped save money! The rooms are very spacious and clean. It is so close to shopping and restaurants less than a 5 minute walk. Centrally located on a very beautiful area. I would highly recommend if you are trying to save money but want a clean comfortable place to stay.
Stayed 3 nights in May 2024
Response from Customer Service on 8 May 2024
Erica, it's wonderful to hear that you found our team members at Hyatt Place Scottsdale/Old Town to be kind and helpful. We're pleased that you savored our breakfast, found our rooms spacious, and appreciated our prime location with close proximity to several activities. Your high recommendation means a lot to us and we're delighted to know that we provided a clean, comfortable stay that offered good value. We hope to serve you again soon.

4/10 Poor

Yuhong

Travelled with partner
Liked: Staff & service
There is a nightclub next to the hotel. VERY NOISY after midnight
Response from Customer Service on 7 May 2024
Yuhong, we regret to hear of your disturbance due to noise levels during your stay. Our hotel is located in a lively area, and noise levels can sometimes reflect this. We're committed to ensuring a peaceful experience for all guests, and will take your comments into consideration in order to mitigate the effect on future stays.

6/10 Okay

Fred

Liked: Cleanliness, staff & service
The AC located very close to the bed and the cold air flow disturbing our face and sleeping!
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Fred, we regret to hear that the placement of the air conditioning caused some discomfort during your stay. We strive to create a comfortable environment for all guests and we appreciate your valuable feedback. Next time, our team members will be more than willing to assist you in finding a room that better suits your preferences. Thank you for sharing your experience and allowing us to improve.

10/10 Excellent

Frederick, Port Orchard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 5 May 2024
Frederick, thank you for your outstanding rating of Hyatt Place Scottsdale/Old Town. Your feedback is appreciated, and we're thrilled that you enjoyed your stay. We hope to be your hospitality choice on your next trip to Scottsdale.

8/10 Good

Joy, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only dislike is that it doesn't have a laundry room on site. I had to take my laundry across the street to the Hyatt House who has a laundry room.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Joy, thank you for sharing your experience. We understand the convenience of having an onsite laundry service and appreciate your adaptability in overcoming this situation. Rest assured, we are continuously looking into ways to enhance the overall experience of our guests at Hyatt Place Scottsdale/Old Town. We look forward to welcoming you back soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All we needed
Stayed 4 nights in Apr 2024
Response from Customer Service on 3 May 2024
Ryan, it's fantastic to hear that Hyatt Place Scottsdale/Old Town catered to all your needs. We strive to make every guest experience as seamless and enjoyable as possible. Your satisfying feedback means a lot to us. Thank you for sharing your review and we look forward to hosting you again soon.

2/10 Terrible

Henry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They never cleaned the room or replaced towels or sheets. This is the second time a Hyatt has done this, never staying there again.
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Henry, we deeply regret to hear about the issues you encountered related to housekeeping during your stay. We strive to uphold the highest standards and it's disappointing to know these were not met in your experience. Your feedback is important to us and necessary measures will be taken to reassess our cleaning protocols to ensure guest satisfaction. We hope you will reconsider giving us another chance to prove our commitment to exceptional service.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for the perfect rating, Rebecca!We are very pleased to hear that you had a wonderful stay at Hyatt Place Scottsdale/Old Town . Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Jane

Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Jane, it's wonderful to have your endorsement with a top rating for Hyatt Place Scottsdale/Old Town! We're thrilled you enjoyed your stay, and look forward to welcoming you back in the future.

8/10 Good

Ann

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Thank you for taking the time to share your review with us, Ann!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Place Scottsdale/Old Town.

8/10 Good

Natali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and walkable
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Natali, thank you for choosing Hyatt Place Scottsdale/Old Town. We're delighted that our convenient parking and prime location suited your needs. Looking forward to welcoming you back.

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Paul, we're thrilled to see your positive rating for Hyatt Place Scottsdale/Old Town! It's wonderful to know that we met your expectations. We'd love to welcome you back anytime.

8/10 Good

Dana, Yuma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a decent place to stay and very close to dining options and small store shopping. Very walkable. The only negative was a night club next door but it was very hard to hear from our room. The pool wasn’t heated only negative for hotel. Cute little bar area.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Dana, it's great to hear you found the Hyatt Place Scottsdale/Old Town conveniently located and appreciated the bar area. We understand you had a few concerns and appreciate your comments on our pool temperature. Feedback like yours assists in making continuous improvements to enhance our guest's stay. We hope to welcome you back soon.

8/10 Good

Leann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. Room was nice and clean. Pool area was nice. Liked that it was walking distance to Old Town.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Leann, it's delightful to hear you found our team members at the Hyatt Place Scottsdale/Old Town to be friendly and accommodating. Additionally, we love that you appreciated the cleanliness of your room and enjoyed our pool area. Proximity to Old Town certainly adds a special touch to your stay. Thank you for your review and we look forward to welcoming you back in the future.

8/10 Good

RICHARD

Travelled with family
Liked: Amenities
Good deal…good hot & cold breakfast options. Bed was comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Richard, it's wonderful to hear that you found the value at Hyatt Place Scottsdale/Old Town to be noteworthy. We're thrilled you appreciated our breakfast variety and slept comfortably in our beds. We appreciate your feedback and look forward to seeing you again on your next visit.

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Lovely breakfast in the morning. Nice spacious rooms. Very noisy on Thursday, Friday and Saturday nights as next to a nightclub. Still will give it a good rating
Stayed 5 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Ana, it's terrific to hear about your enjoyable stay at Hyatt Place Scottsdale/Old Town. We pride ourselves on our prime location, delicious morning meals, and roomy accommodations. We understand that there may be some extra sounds over the weekend and appreciate your understanding. We're looking forward to welcoming you back for another pleasant experience.

6/10 Okay

Jerome

Liked: Cleanliness, staff & service
Disliked: Amenities
The facility was dated and in need of some renovations. The parking lots were shared with area businesses and there's a night club next door. The facility wasn't up to my standards and i wouldn't stay there again. But the staff was incredible and made me stay more bearable. The continental breakfast was good..
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Jerome, it's disappointing to hear your recent stay did not meet your expectations with regards to the hotel's ambience and parking arrangements. We acknowledge the need for improvements and are always looking to make the necessary changes to enhance guest experiences. That said, it's heartening to know our team members made a positive impact and you found the breakfast enjoyable. Your feedback is invaluable and will guide future improvements. We hope you'll reconsider and give us another chance to provide a better stay.

8/10 Good

Lisa

The room has everything you could need refrigerator that you can store items a hot water/coffee maker for tea, hot water, coffee. A sitting room or you can view the television and a divided sleeping area where you can also watch the big screen television, as well as look out the window at the sunset, the city lights and the mountains. It’s a 10 minute walk or less to cute little shops at old town, Scottsdale and the Fashion Square, Mall, lots of dining and shopping, etc..
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Lisa, thank you for your detailed overview of Hyatt Place Scottsdale/Old Town and its amenities. We're pleased to hear you appreciated the convenience of our in-room facilities, and that our strategic location suited your shopping and dining needs. The scenic views you described beautifully capture the experience we strive to offer our guests. We look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Simona

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean but there was no soap by the kitchen sink, and no bottled water. Seemed like whoever cleaned the room was in a rush to get it done (we checked in at 10pm, so the rush was not because of us). But the biggest issue is that the hotel is right by a nightclub and they share a parking lot. I was not aware of this when I booked, I only found out when Hyatt sent me a text with parking info. I wasn’t too happy about it, traveling with a child in a rental car. I was worried that the car will get scratched or something. When we checked in we found ear plugs on the nightstand. I didn’t really think much of it, I just noted that it was odd. Then at 1:30 I got woken up by a woman screaming in the parking lot, clearly intoxicated. This went on for a while, until she eventually drove away with her friends. We only stayed one night so I didn’t say anything, but if I am ever in Scottsdale again I will not stay at this hotel again. Too bad, because the property itself is nice, clean and the breakfast is great! I am sure they are not too happy about the nightclub either. For some guests it may even be a plus, being so close to the hotel. But those years are behind me.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Simona, we appreciate your feedback and apologize for any problems you encountered during your stay. We understand your concerns about the amenities in our rooms and potential disturbances from the nearby nightlife. It's unfortunate that these issues inconvenienced your stay yet we're pleased you found the cleanliness and breakfast to your liking. Your comfort and satisfaction are our highest priority, so your comments will be taken into consideration as we continually strive to enhance our guests' experience. We hope you will give us another chance to deliver a more peaceful and satisfying stay in the future.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Thank you for the great rating, Jose!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Scottsdale/Old Town! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Okay

Evelyne

Liked: Cleanliness
The Air Condition did not seem to to be adjusted to desired temperature wanted
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Evelyne, thank you for sharing your experience. We regret to hear about your challenges with the room temperature control. We endeavor to provide a comfortable environment for our guests and your feedback allows us to enhance this aspect. We appreciate you choosing to stay with us and hope we have the opportunity to host you again for an improved experience.

6/10 Okay

birge

Liked: Staff & service
Ac
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Birge, it seems that you may have experienced some issues during your stay. Regarding the AC, we're sorry to note you had some inconveniences. We strive to provide a comfortable atmosphere and will certainly look into addressing any concerns promptly for an enhanced experience. We appreciate your feedback and hope to see you again soon.

6/10 Okay

Donna

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
We appreciate the feedback, Donna.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Julia, thank you for choosing Hyatt Place Scottsdale/Old Town. We hope your stay was pleasant and that we'll have the opportunity to welcome you back in the near future.

10/10 Excellent

Ron

Travelled with partner
Liked: Amenities
It was a very nice place to stay.
Stayed 6 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Ron, it's wonderful to hear that you enjoyed your experience at the Hyatt Place Scottsdale/Old Town. We pride ourselves in offering a comfortable and pleasant atmosphere for our guests. We appreciate your feedback and look forward to welcoming you back on your next visit.

2/10 Terrible

Elie

Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Elie, it's disappointing to see that your stay didn't meet your expectations. We strive to provide a memorable experience, and we'll do our best to make your next stay more enjoyable.

10/10 Excellent

Kyra, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed this hotel! The beds were very comfortable and the hotel itself was very convenient to restaurants and shopping. The staff we encountered were very friendly.
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Apr 2024
Kyra, it's heartening to learn that you and your husband enjoyed the Hyatt Place Scottsdale/Old Town. We're thrilled that our comfortable beds contributed positively to your experience and that you found our location ideal for exploring local dining and shopping options. It's also gratifying that our team members impressed you with their friendliness. We look forward to welcoming you again for another enjoyable visit.

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities
Staff was very, very friendly. It was an older hotel but not bad at all. Our tub drain was clogged and they offered to fix righ away. Close to everything.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Eileen, your recognition of the dedication of our team members at Hyatt Place Scottsdale/Old Town is genuinely appreciated. We're pleased you found the historic charm of our location appealing, and our proximity beneficial. We regret any inconveniences with your bathroom amenities and appreciate your understanding with our prompt offer to rectify it. We hope to have the opportunity to welcome you back in the near future.

6/10 Okay

Russell

Stayed 4 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Thank you for the feedback, Russell.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good breakfast, great central location
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Joyce, we're delighted to hear your appreciation of Hyatt Place Scottsdale/Old Town's cleanliness, breakfast offerings, and prime location. It's our pleasure to ensure our guests have a wonderful experience. We look forward to welcoming you back during your next visit to Scottsdale. Thank you for making us your top choice.

10/10 Excellent

Daniel, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Breakfast was good. Parking good. In the middle in Scottsdale downtown.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Daniel, it's delightful to hear you enjoyed your stay at Hyatt Place Scottsdale/Old Town. We're thrilled you appreciated our team members, along with the tasty breakfast and convenient parking. Being nestled in the heart of Scottsdale downtown certainly has its perks. Thank you for choosing us and we look forward to welcoming you back soon.

6/10 Okay

Gregory, Toddville

Travelled with partner
Liked: Cleanliness
It was clean but very overpriced. Older building. Not 5 star accommodation for the 5 star price. Close to shopping and food.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Gregory, we appreciate your feedback about the pricing and facilities of our establishment. We constantly strive to deliver exceptional value and services. It's pleasant to know you found our location convenient, being close to shopping and food outlets. We're continuously working on improving our offerings and your comments will be taken into consideration. We hope for another opportunity to give you a more satisfying experience.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Colleen, thank you for choosing to stay at the Hyatt Place Scottsdale/Old Town. We're delighted to understand from your rating that you had a positive experience. We hope you'll visit us again soon to create more memorable moments!

4/10 Poor

V

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The property is in need of plumbing repairs. Our ground floor room had such poor drainage in the shower that we were standing in two inches of water as the shower was being run.
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
V, it's unfortunate to hear you encountered issues with the shower during your stay. It is important for us to maintain a comfortable and pleasant guest experience which should include stellar bathroom facilities. Your feedback will serve as a catalyst for us to review our current amenities. We hope you will grant us an opportunity to provide a better stay in the future.