Desk, soundproofing, iron/ironing board, free cots/infant beds
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Reviews of Holiday Inn Express & Suites Tempe, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Tempe, an IHG Hotel
1520 W Baseline Rd, Tempe, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1001 reviews" "
Rating 8 - Good. 283 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located and comfortable
Stayed 3 nights in May 2024

10/10 Excellent

Irvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and nice employees.
Stayed 1 night in May 2024
Response from Natasha on 26 May 2024
Thanks so much for sharing your feedback - it's our pleasure to help make your visit spectacular!

2/10 Terrible

Angela

Liked: Cleanliness
Disliked: Staff & service
Worst customer service , we had checked in super late from a long day of traveling the lady had told us we would be able to have a late check out in the morning the front desk lady kept calling with an attitude saying we had to be out and gone (mind we didn’t care to pay a late fee we just wanted to rest ) when I went downstairs she’s talking to all the other workers with attitude about us just horrible. Place was cool but those ladies made it an unpleasant stay
Stayed 1 night in May 2024
Response from Natasha on 25 May 2024
Thank you for your feedback! Sincerely, Management

10/10 Excellent

Mariana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2024
Response from Natasha on 25 May 2024
Thank you for staying with us and we are happy you enjoyed your stay. We look forward to serving you once again in the future.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Husband stayed here for a business event and had a wonderful time! He said his hotel room was very clean and the staff were helpful and nice. Overall a great experience, especially for the price!
Stayed 3 nights in May 2024
Response from Natasha on 23 May 2024
Thank you for your valued feedback! We are delighted you enjoyed your stay.

10/10 Excellent

Tony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for us to stay at!
Stayed 1 night in May 2024
Response from Natasha on 23 May 2024
Thank you for your valued feedback! We are delighted you enjoyed your stay.

8/10 Good

Jesus Ubaldo, Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Natasha on 23 May 2024
Thank you for your valued feedback! We are delighted you enjoyed your stay.

8/10 Good

Douglas, Portland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good area for restaurants, shopping and is a great central area for going to Tempe, Scottsdale, ASU etc.
Stayed 1 night in May 2024
Response from Natasha on 15 May 2024
Thank you for staying with us!!! We value your feedback.

10/10 Excellent

Ogunbanwo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and the property was soooo neat. Theres nothing not to love
Stayed 1 night in May 2024
Response from Natasha on 14 May 2024
Thank you for staying with us!! We value your feedback.

10/10 Excellent

Leranda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be returning.
Stayed 1 night in May 2024
Response from Natasha on 10 May 2024
Thank you for staying with us!! We value your feedback, see you soon.

8/10 Good

Brenda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in May 2024
Response from Natasha on 8 May 2024
Thank you for staying with us Brenda!! We value your feedback.

10/10 Excellent

Diana

Stayed 1 night in May 2024
Response from Natasha on 25 May 2024
Thank you for staying with us and we are happy you enjoyed your stay. We look forward to serving you once again in the future.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Natasha on 30 Apr 2024
Thanks for staying with us!! We value your feedback.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service
The beds were really comfortable. Breakfast was great, especially the waffles.
Stayed 2 nights in Apr 2024
Response from Natasha on 30 Apr 2024
Thanks for staying with us!!! We value your feedback.

10/10 Excellent

Antonio

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Natasha on 30 Apr 2024
Thank you for staying with us!! We value your feedback..

4/10 Poor

Glen

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Was very noisy. Bright blinking lights from smoke detector. Beds weren’t very comfortable. Room was dirty. Shower was old.
Stayed 2 nights in Apr 2024
Response from Natasha on 27 Apr 2024
Sorry you didn't enjoy your stay with us. Hope you will give us another chance. Thanks for your feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4-nights and found this facility clean, secure, and conveniently located near shopping, and restaurants. Parking was great and staff was warm and helpful; being reasonably priced. It was what I always look for!
Stayed 4 nights in Apr 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Steven

Travelled with family
Disliked: Amenities
The hotel was full of bikers who rode loud motorcycles through the parking lot until 3AM. It was impossible to sleep.
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly
Stayed 4 nights in Mar 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brenda

Property was great, room very clean. Front desk attendant could use some training on welcoming guests.
Stayed 1 night in Mar 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

kim

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Nice property.
Stayed 1 night in Mar 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lawrence

Travelled with partner
The only issue- my wife is short, ie short legs. The king bed in our room was high enough off the floor that my wife couldn’t get in/or out of the bed. We had to get a stepping stool from the front desk so she could get in and out of the bed. But the bed was very comfortable for sleeping
Stayed 4 nights in Mar 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The week stay was very good and will come back. The only thing I can think of that negetive was the traffic noise outside was wuite loud at times.
Stayed 4 nights in Mar 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jackie

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Like the property, clean, nice breakfast, close to shopping, quiet however, housekeeping never cleaned the room. Had to call down for fresh towels. No offer to make price adjustment, and given the price per night, I feel they should have offered monetary instead of a “sorry about that”!
Stayed 2 nights in Mar 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Adedolapo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was quiet and clean.
Stayed 1 night in Feb 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jacilyn

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean , everyone friendly! Thanku
Stayed 2 nights in Feb 2024
Response from Natasha on 4 Mar 2024
Dear Nori,Thank you for taking the time to tell us about your experience at Holiday Inn Express TEMPE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Natasha McBryde Front Office Manager

10/10 Excellent

Wendy

Stayed 2 nights in Feb 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Rashad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
At least one elevator was always out of service and the second was really slow and stopped working at one point. This is not a good thing for people who cannot take the stairs. Key cards stopped working everyday I was there and I would be locked out of my room and need to get new cards reissued.
Stayed 4 nights in Feb 2024

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traffic noise was pretty loud. It felt safe. The pool and hot tub were nice. Breakfast was good. Good city bus that picks up right across the street.
Stayed 4 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good, serviceable hotel. Convenient location right off I-10.
Stayed 1 night in Feb 2024
Response from Natasha on 4 Mar 2024
Dear Jane,Thank you for taking the time to tell us about your experience at Holiday Inn Express TEMPE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Natasha McBryde Front Office Manager

8/10 Good

marieta

Liked: Property conditions & facilities
Friendly personnel
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great service and hospitality. Friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Natasha on 9 Mar 2024
Thank you for the kind words hope to see you again!!!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Area of town seems ok. Clerks had a line for check-in but moved very quickly. Clerks were not overly friendly, but helped me with anything that I needed.
Stayed 1 night in Jan 2024

10/10 Excellent

Geia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Jan 2024

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Moderate size buffet breakfast provided daily was appreciated. Fitness room quite small, adequate for 2 or 3 people. Hotel is across the street from a large mall, very convenient.
Stayed 4 nights in Jan 2024
Response from Natasha on 9 Mar 2024
Thank you, Connie hope, to see you again!!!

10/10 Excellent

Margie

Stayed 1 night in Jan 2024

10/10 Excellent

Curtss

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience for kick off gymnastics meet
When we arrived at the hotel, maintenance was in the process of removing carpet drying units. The rugs had just been cleaned. The room was pristine. Enjoyed the small fridge and micro for snacks. Coffee maker was a hit. Breakfast was good with lots of selection. Wish the pancake machine had been working. Loved the Dove products in the shower.
Stayed 1 night in Jan 2024
Response from Natasha on 10 May 2024
Thanks so much for sharing your feedback - it's our pleasure to help make your visit spectacular!

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ionel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast I ever had, especially the cinnamon bunns. Good coffe and nice welcoming ladys!
Stayed 4 nights in Jan 2024

10/10 Excellent

natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome friendly staff. Rooms very spacious. Property clean and well maintained.
Stayed 3 nights in Jan 2024

10/10 Excellent

Alfred

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Up and above
Everyone that worked the front desk went over and beyond the call of duty.
Stayed 5 nights in Jan 2024
Response from Natasha on 9 Mar 2024
Thank you so much Alfred hope to see you again soon!!

10/10 Excellent

Scottie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Natasha on 10 May 2024
Thank you for staying with us and we are happy you enjoyed your stay. We look forward to serving you once again in the future.

10/10 Excellent

Roxanne, Dulles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean quiet and comfortable. Breakfast was above average with hot eggs, biscuits & gravy, pancakes, etc ...
Stayed 2 nights in Dec 2023
Response from Natasha on 9 Mar 2024
Thank you, Roxanne hope, to see you again!!

4/10 Poor

karina

Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2024
Response from Natasha on 10 May 2024
Thank you for staying with us and we are happy you enjoyed your stay. We look forward to serving you once again in the future.

10/10 Excellent

Czarina Aeriel

Travelled with family and small children
Liked: Staff & service
Walking distance with legoland, safe, easy parking, clean, affordable
Stayed 1 night in Jan 2024