Lobby

Reviews of Embassy Suites by Hilton Phoenix Downtown North

3.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1004 reviews" "
Rating 8 - Good. 181 out of 1004 reviews" "
Rating 6 - Okay. 59 out of 1004 reviews" "
Rating 4 - Poor. 27 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Boise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great amenities and close to everything in downtown Phoenix
Stayed 1 night in Apr 2024

8/10 Good

Angie

Liked: Staff & service
The property is nice, great location but no parking.
Stayed 1 night in May 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, breakfast options were great, staff was amazing. Booked a handicap room unfortunately shower was a tub and they did not have shower chairs. Other than that everything else was amazing.
Stayed 1 night in May 2024

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location, I would have liked an outdoor pool.
Stayed 3 nights in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in May 2024

10/10 Excellent

Meggan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Hotel was nice. And for the price you can’t beat it. I highly recommend this hotel. I now have a go to hotel for when I visit again.
Stayed 1 night in May 2024

8/10 Good

Yesica

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Geraldine

Stayed 1 night in May 2024

10/10 Excellent

Joseph Nanabanyin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, will recommend to friends
Stayed 2 nights in Apr 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on 6 May 2024
Thank you so much for staying with us. It was a pleasure to have you here while you were here in Phoenix. Have a Great Monday.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, but we were unable to lower the heat in our room (Rm 613) and it was uncomfortable. We did not contact the front desk to let them know (we were tired) and no doubt you would have addressed the issue.
Stayed 1 night in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 30 Apr 2024
Thank you for the excellent rating and review on Expedia, Veronica!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful with check-in. The free breakfast was well stocked and delicious. The room was clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 30 Apr 2024
Thank you for the 5-star rating and review, Deborah, we are so glad that our staff was helpful with check-in, and that you enjoyed our complimentary breakfast. We always strive to keep our hotel clean and comfortable for our guests, and it sounds like we did just that! Thank you again, we hope you stay with us in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from our room to the area and customer service was great
Stayed 2 nights in Feb 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 30 Apr 2024
Thank you so much for this excellent rating and review, Lisa. We are happy to hear that everything from your room to the customer service was great. We hope to welcome you back again in the future.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 26 Apr 2024
Thank you so much for the kind rating and review, Richard! We are happy you found our hotel to be very nice!

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 26 Apr 2024
Thank you so much for the 5-star rating, Ken!

8/10 Good

Gema

Liked: Cleanliness, staff & service
Appliances a little run down. Great breakfast
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 26 Apr 2024
Thank you for kindly rating us on Expedia, Gema! We hope your next stay is a 5-star one!

10/10 Excellent

Verna N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was excellent and the water pressure was wonderful.
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 23 Apr 2024
We are so happy to hear that you were pleased with our comfortable beds and the wonderful water pressure in the shower! We hope you stay with us again in the future, Verna!

2/10 Terrible

Jim

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Dirty restroom dirty sheets
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 23 Apr 2024
Thank you for sharing some details about your recent stay with us. We are so sorry that your experience was less than ideal. We appreciate all feedback, especially after a negative experience, as it allows us to learn from our mistakes and provide a better experience moving forward. Please call our hotel and ask to speak to Junior Garcia about your experience with us and share any suggestions. Thank you for reviewing our hotel.

10/10 Excellent

Melody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, informative, and easily correct my error. I will stay there again.
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 23 Apr 2024
Hi Melody! Thank you for taking the time to share your experience staying with us on Expedia. We are happy to hear that our staff was friendly and informative, and was able to resolve your error. We look forward to your next stay!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and amenities
Response from Embassy Suites Hilton Phoenix Downtown North on 23 Apr 2024
Thank you so much for the 5-star rating on Expedia! We are thrilled to hear that you were pleased with our property as well as our amenities. We hope you stay with us again in the future!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice breakfast, nice rooms. All around nice stay.
Stayed 3 nights in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 23 Apr 2024
Thank you for the 5-star rating on Expedia, Jennifer! We are happy to hear that you had an all-around nice stay with us.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service
Great place
Stayed 2 nights in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 19 Apr 2024
Thank you for the 5-star rating on Expedia, Jared! We are happy you enjoyed your stay with us!

4/10 Poor

benjamin

Business traveller
Liked: Amenities
Disliked: Staff & service
Went with a group for a conference. Internet didn't work for the first day, room service sent the daily special instead of what I ordered, the laundry machines were broken (repeatedly). Location and cleanliness were good except we all had a moth infestation.
Stayed 3 nights in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 19 Apr 2024
Hi there, Benjamin. We want to apologize that your hotel stay fell short of your expectations. We would appreciate the opportunity to discuss your experience and learn how we can improve. Please call our hotel and ask to speak to Junior Garcia about your experience with us. Thank you for reviewing our hotel.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Indoor pool
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 16 Apr 2024
Thank you for taking the time to rate your stay with us here at Embassy Suites by Hilton Phoenix Downtown North. We are happy to hear you had a 5 out of 5 stay with us! We are happy you enjoyed the indoor pool as well.

10/10 Excellent

Frances

Stayed 1 night in Apr 2024
Response from Sarah on 6 May 2024
It was wonderful to have you here with us while you were here in Phoenix. We hope to have an opportunity to serve you again the next time you visit. Have a Great Week!

10/10 Excellent

Dorota

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on 11 Apr 2024
Thank you so much for your feedback. We truly value your opinion and thoughts We are glad that you enjoyed your stay with us. We hope to have an opportunity to serve you again.

6/10 Okay

Mike

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Sarah on 9 Apr 2024
Thank you so much for sharing your experience. It was a pleasure to have you here and we hope to see you again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities
It was a great place
Stayed 1 night in Mar 2024
Response from Sarah on 9 Apr 2024
Thank you for taking your time to share your experience. We really value your feedback. We wish you a great week for now and hope to see you soon again.

10/10 Excellent

Charles, Aurora

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast but street noise at night.
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 5 Apr 2024
Thank you for the 5-star rating, Charles! We are glad that you enjoyed our complimentary breakfast. We are sorry to hear about the noise issue, we will let our team know about this.

10/10 Excellent

Kenya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for our family
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 5 Apr 2024
Thank you so much for the 5-star rating! We are happy to hear that you and your family had a great stay with us. We hope you all come back in the future.

10/10 Excellent

Matt

Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 26 Apr 2024
Thank you so much for the 5-star rating, Matt! We hope you enjoyed everything!

6/10 Okay

Chet

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
The courtesy breakfast was very nice. The room was very noisy. The neighborhood is not very nice around the property so I would not want my wife or daughter roaming around at night without an escort.
Stayed 3 nights in Mar 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 5 Apr 2024
Thank you for your feedback, Chet. We are sorry to hear about your noise issue, and we will let our team know about this. We hope you give us another try in the future!

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great place to stay.
Stayed 2 nights in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 5 Apr 2024
Thank you for the 5-star rating, Quan! We are so glad you had a great stay with us. We hope you stay with us in the future!

10/10 Excellent

Mireya

Nice we had a great time
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 5 Apr 2024
We are so glad you had a great time staying with us, Mireya! We hope you stay with us again in the future!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean hotel. Decent breakfast.
Stayed 1 night in Mar 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 5 Apr 2024
Thank you for the 5-star rating, Kathryn! We are so glad you had a great stay with us. We hope you stay with us again soon!

8/10 Good

Angelina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish the coffee was a little better.
Stayed 2 nights in Mar 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 5 Apr 2024
Thank you so much for your feedback! We will let our team know about your comments about the coffee. We hope you stay with us again in the future!

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 19 Apr 2024
Thank you for your 5 out of 5 rating on Expedia, Laura! We are happy to hear you had an excellent stay with us here in Phoenix. We hope you choose to stay with us again should your travels bring you back to the area!

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service
There was no hot tub.
Stayed 2 nights in Mar 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 2 Apr 2024
Hi Rebecca! Thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed to find that we do not have a hot tub, but we do have all of our amenities listed on our website and only state that we have an indoor swimming pool. We hope that other than that, you enjoyed your stay ith us!

10/10 Excellent

Evelyn

Stayed 1 night in Mar 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 23 Apr 2024
Thank you so much for the 5-star rating on Expedia! We are thrilled that you had such an enjoyable stay with us. Should your travels bring you back to Phoenix, we would love for you to stay with us again!

10/10 Excellent

Winola

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was clean. Spacious The breakfast was great and so convenient
Stayed 2 nights in Mar 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 2 Apr 2024
Hi Winola! Thank you for leaving us a review. We are happy to hear that you found our hotel to be clean and spacious and that breakfast was great and convenient! We hope you return in the future to stay with us again!

10/10 Excellent

Mahsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 5 Apr 2024
Thank you so much for the 5-star review, Mahsa! We are so glad you had an excellent stay with us!

10/10 Excellent

Ricky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, lobby and amazing free breakfast. Friendly, helpful staff.
Stayed 3 nights in Mar 2024
Response from mo on 1 Apr 2024
We appreciate your kind comments and positive feedback. We look forward to seeing you again soon.

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 2 Apr 2024
Thank you for taking the time to rate us on Expedia, Lourdes! We are so glad you enjoyed your stay with us at Embassy Suites Phoenix Downtown North!

10/10 Excellent

James, MAPLE GROVE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great breakfast included at a reasonable price
Stayed 1 night in Mar 2024
Response from mo on 1 Apr 2024
We appreciate your kind comments and positive feedback. We look forward to seeing you again soon.

8/10 Good

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in particular
Stayed 1 night in Mar 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 2 Apr 2024
We are so glad you enjoyed your stay, Jeannette! We hope to welcome you back again in the future.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Honestly I am very picky where I stay this the cleanest hotel I have ever stayed in. This will be to go to every time I come to Phoenix, I recommend it.
Stayed 1 night in Mar 2024
Response from mo on 1 Apr 2024
We appreciate your kind comments and positive feedback. We look forward to seeing you again soon.

10/10 Excellent

Mariana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so friendly and really clean room.
Stayed 1 night in Mar 2024
Response from mo on 1 Apr 2024
We appreciate your kind comments and positive feedback. We look forward to seeing you again soon.