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Reviews of Hampton Inn Phoenix/Anthem

2.5 out of 5
Hampton Inn Phoenix/Anthem
42415 N 41st Dr, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1001 reviews" "
Rating 8 - Good. 248 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was what I would expect for a quick two night trip
Stayed 1 night in Apr 2024

10/10 Excellent

gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and helpful
Stayed 4 nights in Apr 2024

6/10 Okay

Stephanie, Spanish Fork

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was not as clean as it could be. There were eyelashes and hair on our sheets and pillowcases. We wondered if they’d been replaced between guests. The bath tub was clogged and was slow to drain, which was a little gross. However, in general the staff was kind and helpful. Except the lady who checked me in, she gave me the keys and called it a day. A little more information like, where my room was located, info on their complimentary breakfast or giving me the checkout times would have been helpful. But, maybe she just was having an off moment.
Stayed 2 nights in Apr 2024

6/10 Okay

Karen, Prescott

Disliked: Property conditions & facilities
Too many things broken
Stayed 2 nights in Apr 2024

10/10 Excellent

RHONDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it very sweet that the night shift person on 4/1 was super compassionate and offered to take my bag since I was limping.as I had just been in a horrible car accident where my daughter 3 grandkids and I should have survived. Also, I can ALWAYS rely on a beautifully clean and comfortable room. Thank you
Stayed 2 nights in Apr 2024

10/10 Excellent

celestino

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great
Stayed 2 nights in Apr 2024

6/10 Okay

David

Disliked: Staff & service
Stayed 5 nights in Apr 2024

8/10 Good

Kay

Stayed 2 nights in Apr 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Easy off the highway. Dinning options available.
Stayed 1 night in Apr 2024

10/10 Excellent

Yolanda, Upland

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
VERY CLEAN. SPACIOUS ROOM . FRIENDLY STAFF. GOOD BREAKFAST SELECTIONS
Stayed 2 nights in Mar 2024

10/10 Excellent

KHEAY

Stayed 1 night in Mar 2024

10/10 Excellent

Kelly, Huntington Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our go-to hotel when staying in Phoenix. Our housekeeping attendant was excellent.
Stayed 3 nights in Mar 2024

8/10 Good

Eve

Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

2/10 Terrible

terrence

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Night desk lady very rude. Was not worth what i paid for
Stayed 2 nights in Feb 2024
Response from Lynn M on 21 Feb 2024
Thank you for your recent stay and feedback. While we spoke on the phone the other day and I was able to ascertain that you did have a misunderstanding over Hilton Honors points vs your third party reservation- I do apologize for the way it was presented and be aware that I will thoroughly investigate the situation with the staff member.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It isnobvious the stagf are well trained and pay attention to small details. That makes a positive difference.
Stayed 1 night in Feb 2024
Response from Lynn M on 21 Feb 2024
Thank you for staying with us, we are happy you enjoyed your stay and we look forward to seeing you again!

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to ask for a microwave. In past motel stays - a microwave is always present
Stayed 2 nights in Feb 2024
Response from Lynn M on 21 Feb 2024
Thank you for your recent stay and comments- unfortunately, while we do not have microwaves in the rooms, we do have extras at the front desk which we are happy to let you use during your stay.

10/10 Excellent

Eric P, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thus Hampton really surprised us. Greaat place to stay if you're running the Black Canyon 100k!!!
Stayed 3 nights in Feb 2024
Response from Lynn M on 21 Feb 2024
Thank you for staying with us! We hope to see you again next year!

6/10 Okay

Justin

Travelled with partner
Liked: Staff & service
It was just a dated hotel. I actually had TV remotes from the 1980s that were better. It was clean, had a good staff, and there was not excessive noise. It wasn't a good value for the money compared to the many other Hamptons that I had stayed in.
Stayed 1 night in Feb 2024
Response from Lynn M on 21 Feb 2024
Thank you for your recent stay and comments- the TV remotes are Hilton standards and are brand new! We use them as they are easy to sanitize for our guests. Our pricing does vary depending upon the season- we hope you will stay with us again should you travel back to the area.

8/10 Good

Arnold

Friendly
Stayed 2 nights in Jan 2024
Response from Lynn M on 21 Feb 2024
Thank you for staying with us!

10/10 Excellent

Susan, New Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Lynn M on 21 Feb 2024
Thank you for your recent stay, we hope you will stay with us again!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024
Response from Lynn M on 29 Jan 2024
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

10/10 Excellent

Leroy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The professionalism was exceptional. The communication and customer service was above reproach. Thank you.
Stayed 2 nights in Jan 2024
Response from Lynn M on 29 Jan 2024
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

6/10 Okay

Duane, Cochrane

Travelled with group
Disliked: Staff & service, property conditions & facilities
Rooms are in need of major upgrades. The lady at the front desk was rude and not helpful at all. Will not stay here again.
Stayed 2 nights in Jan 2024
Response from Lynn M on 29 Jan 2024
Thank you for your recent stay and comments. We follow Hilton brand standards expectations on room and furniture updates. We are due soon for a small renovation. We hope you will give us another opportunity should you travel back to our area.

10/10 Excellent

Herson

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Lynn M on 29 Jan 2024
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lynn M on 19 Jan 2024
Thank you for your five star review! We're happy you enjoyed your stay and look forward to your return next time you travel to the area!

10/10 Excellent

Marilyn, Prescott

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Jan 2024
Response from Lynn M on 19 Jan 2024
Thank you for your five star review, we're glad you enjoyed your stay!

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel had a weird ammonia /sewage smell EVERYWHERE
Hotel itself wasn't bad- Convenient location right off the freeway, hotel was pretty nice and had nice rooms. The issue was the weird HORRIBLE ammonia /sewage smell in every part of the hotel! Not sure why, first room we were given smelled like ammonia so bad we went back to the front desk immediately to switch rooms. The lady behind the desk was borderline rude about bothering her with changing our room and didn't address why the awful smell when we asked. The second room wasn't as stinky, but the ammonia/sewage smell was there constantly, making it difficult to enjoy the stay. The heater/ac had something wrong with it and was super loud too. Overall, we were glad to leave as the smell was like something that seemed like it was a problem with the whole hotel or the sewer as it stunk like ammonia /sewer everywhere in there. We just sucked it up and stayed as we had driven for hours to get to the area and were too tired to switch hotels. Very strange- I overheard a couple of other people talking about wondering what the stinky odor was when we were in the breakfast area in the morning too.
Stayed 1 night in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your recent stay and comments. On rare occasion we will encounter an odor- being a large building with multiple sewer/water pipes sometimes there will be a backup of gases that may be noticeable and we sincerely apologize that your stay was impacted by that.We do use cleaning products in our rooms so there may be a slight lingering odor due to cleansers but we don't use anything ammonia based. Thank you again for your comments, we appreciate it!

6/10 Okay

Joseph

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Questionable hotel
Overall stay was nice they allowed me to check in early after a long drive from CA . The room was not clean dirty long hair in shower and sink , broken grab bar handle in shower , cracked entry light in room , went down to front desk due to having a severe headache and asked the lady at front desk Sommer I think her name was was extremely rude like I was inconvenienced her . When she asked me what room I was in I gave her wrong room number because I couldn’t think straight so she requested my ID instead of asking for my name . House keeping never came once during the 7 days to clean or bring new towels etc have stayed here many times over the past 6 years but probably never again. Poor customer service by staff with the exception of dawn I think her name was during check in she was very friendly
Stayed 6 nights in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your comments about your recent stay. It would be helpful if you could share your date of stay, last name and room number so I can further investigate your issues. As far as issues in the room with broken or cracked items, post covid, we are still having issues getting replacement parts for many items in our rooms.I also apologize that you did not have a positive experience with our overnight desk agent. Our standard security protocols require that we see guest ID and this is in place to keep our guests safe and secure.If you can provide me with the information requested I can look into the housekeeping issues as well.Thank you again!

8/10 Good

Ruo

Stayed 3 nights in Oct 2023
Response from Lynn M on 19 Jan 2024
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such an easy, quick check in. the quickest and easiest i've had. thanks.
Stayed 1 night in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your stay and five star review.We appreciate your business and we hope you will stay with us again if you travel to our area!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay and close to Carefree & I 17
Stayed 1 night in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your stay and your rating of 10 for our hotel! We are glad you were happy and we hope you will come and visit us again!

10/10 Excellent

Clifton

Stayed 3 nights in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your recent stay and 10 star rating! We are glad you enjoyed our hotel and look forward to having you stay with us again!

8/10 Good

Dana

Stayed 1 night in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for staying with us, we appreciate your business and hope you will stay with us again!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Love the breakfast buffet.
Stayed 1 night in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your recent stay and comments. We are happy you enjoyed our breakfast offerings. We hope you will stay with us again should you travel our way in the future!

10/10 Excellent

Maria Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very nice place to stay. Room was comfortable and clean. Breakfast was excellent with plenty of hot and cold food options as well as a nice small coffee bar with syrup and cream choices. Really enjoyed our overnight stay.
Stayed 1 night in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your recent stay and comments. We are happy you enjoyed our breakfast. We hope you will stay with us again when you travel our way!

10/10 Excellent

robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your recent stay and comments. We hope you will choose to stay with us again when you travel to our area!

8/10 Good

Susan

Stayed 5 nights in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for staying with us! We hope you will choose us again next time you travel to Anthem!

2/10 Terrible

Tu Anh

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel. Doesn’t have glasses inside room, just plastic cups. Very simple old hotel. Basic
Stayed 1 night in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your recent stay and comments. We are sorry you didn't enjoy your stay with us. Please keep in mind that post covid, the majority of hotels have moved to individually wrapped coffee and beverage cups for sanitation.

8/10 Good

Dave

Stayed 3 nights in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your recent stay and comments. We hope you will stay with us again if you travel back to the area!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

8/10 Good

David, Spearfish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lynn M on 19 Jan 2024
Thank you for your recent stay with us. We hope you will visit us again if you travel our way in the future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked breakfast nice area.
Stayed 4 nights in Dec 2023
Response from Lynn M on 19 Jan 2024
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

2/10 Terrible

Suzette

Disliked: Cleanliness, property conditions & facilities
Old and needs update. Smells. The air conditioner/heater was loud and smelly all night.
Stayed 1 night in Dec 2023
Response from Lynn M on 11 Dec 2023
Thank you for your recent stay and comments- we apologize for the inconvenience you experienced. Please always let us know at the front desk if you have any questions or concerns as we will do our best to address them. Thank you, Lynn M

2/10 Terrible

Iridian

Travelled with family
Disliked: Cleanliness, amenities
Around 9:10/9:15 pm 12/1/23 The from desk representative was very rude on multiple occasions. She was bothered by me asking for basic sanitary necessities and when I asked for her name she responded by “none of your business” when I was heading towards the elevator she left her work station and followed me to the elevator and continued to argue. When I kept repeating for her to have a good night she responded by saying “I hope you have a bad one” very displeasing and honestly shocking service to say the least. I know where to not bother stating now and for paying a decent amount of money for multiple rooms, the service did not match what so ever
Stayed 1 night in Dec 2023
Response from Lynn M on 11 Dec 2023
Dear Ms. Ruiz,Thank you for your phone call the other day, as I stated on the phone I will certainly investigate and act towards resolving this issue.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lynn M on 11 Dec 2023
Thank you for your recent stay and comments- we appreciate you staying with us and we hope when you return to the area, we will continue to be your hotel of choice!

10/10 Excellent

Tammy, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing check in.
Stayed 1 night in Nov 2023
Response from Lynn M on 11 Dec 2023
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Lynn M on 11 Dec 2023
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future

10/10 Excellent

Glenn, Rancho Cucamonga

Stayed 1 night in Nov 2023
Response from Lynn M on 11 Dec 2023
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future!