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Reviews of Fairfield Inn & Suites Phoenix Chandler / Fashion Center

3 out of 5
Fairfield Inn & Suites Phoenix Chandler / Fashion Center
1100 South Price Road, Chandler, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1003 reviews" "
Rating 8 - Good. 250 out of 1003 reviews" "
Rating 6 - Okay. 79 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charlene, WATERVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from WP on 7 May 2024
Charlene,Thank you for letting us know we fulfilled our promise and provided the perfect stay you deserve. We greatly appreciated the encouragement.

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Nice and clean room. Thank you.
Stayed 3 nights in Apr 2024
Response from WP on 28 Apr 2024
Alla,Thank you for letting us know we provided the perfect stay you deserve! It is always gratifying to see our hard work rewarded.

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from WP on 25 Apr 2024
Bobbie,Glad to see we provided you a great stay. Thank you for your reply!

8/10 Good

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for what we were in town for.
Stayed 2 nights in Apr 2024
Response from WP on 22 Apr 2024
Mitch,Thank you for the positive response and letting us know we provided another great stay while taking advantage of our central location.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt comfortable
Stayed 1 night in Mar 2024
Response from WP on 25 Mar 2024
Judith,Always great to see the hard work of the staff recognized.Glad we provided the perfect stay you deserve!

2/10 Terrible

Karlo, CIUDAD OBREGON

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Minifridges are not working properly got changed two times and they were dirty and missing inside trays to put stuff in it
Stayed 3 nights in Mar 2024
Response from WP on 25 Mar 2024
Karlo,We greatly apologize that we dropped the ball with your refrigerator needs. Your comments have allowed us to correct this issue for our future guests

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, amenities
Stayed 4 nights in Feb 2024
Response from WP on 26 Feb 2024
Tanya,It is rewarding to see we provided the perfect stay you desrve!

8/10 Good

Zoey

Travelled with family
Liked: Cleanliness, staff & service
Staff was friendly and responsive. Facility needed minor maintenance but rooms were clean and beds were comfortable.
Stayed 3 nights in Feb 2024
Response from WP on 14 Feb 2024
Zoey,Thank you for your comments which will help us grow.Nice shout to the incredible staff!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just one thing
Everything was great, just one little thing, not one day the maid took out the trash. Everything else was excellent.
Stayed 3 nights in Feb 2024
Response from WP on 14 Feb 2024
Luis,Thank you for responding about your excellent stay!

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from WP on 5 Feb 2024
Patrick,Thank you for letting us know we provided a perfect stay for you!

6/10 Okay

Travis

Liked: Staff & service
It was ok. Nothing special, nothing terrible.
Stayed 3 nights in Jan 2024
Response from WP on 2 Feb 2024
Travis,Just OK is never our goal. We will keep getting better and ensure all our guests receive the perfect stay they deserve.

8/10 Good

Pauline

Business traveller
Liked: Cleanliness
Small hotel but located close to shopping and restaurants. Could stand to update pillows but otherwise a great stay
Stayed 4 nights in Jan 2024
Response from WP on 25 Jan 2024
Pauline,Thank you for your comments... we will definitely take a look at those pillows. Glad you enjoyed our convenient location.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and friendly place for my parents to be here. I would highly recommend to anyone.
Stayed 6 nights in Jan 2024
Response from WP on 24 Jan 2024
Another perfect stay!Thank you.

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from WP on 24 Jan 2024
Kelly,Thank you for recognizing our hard work with a perfect score!

8/10 Good

Richard J, Aloha

Stayed 3 nights in Jan 2024
Response from WP on 22 Jan 2024
Richard J,Glad you had a good experience... we'll keep on improving!

8/10 Good

Cindy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent property
The stay was good. We stayed for two nights. The housekeeping after our first night was poor. They didn’t empty trash cans, didn’t do any pickup of things. They made the bed and did take care of a maintenance issue that we had. The chair in the room had stains and I cleaned those off. The breakfast was very good.
Stayed 2 nights in Jan 2024
Response from WP on 18 Jan 2024
Cindy,Thank you for your comments that will provide a road map for improvement! Glad to see you enjoyed the complimentary Fairfield breakfast.

10/10 Excellent

Lupe, Tucson

Stayed 2 nights in Jan 2024
Response from WP on 5 Feb 2024
Lupe,Thank you for sharing that your stay was five star!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from WP on 18 Jan 2024
Erika,Great to read you had the perfect stay you deserve!

2/10 Terrible

Amy

Stayed 3 nights in Jan 2024
Response from WP on 2 Feb 2024
Amy,I am sorry we did not meet your needs. Unfortunately, you provided no information which would help us grow.

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are visitors to this hotel a couple of times a year and always enjoy the cleanliness, friendly staff, and location. Highly recommend, great value for the price.
Stayed 1 night in Jan 2024
Response from WP on 10 Jan 2024
Pat,Thank you for pointing out the consistency of high quality that we have been providing. We look forward to providing the same on your next visit!

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jan 2024
Response from WP on 8 Jan 2024
Susana,Excellent is what we strive for and we are glad we hit the mark!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from WP on 8 Jan 2024
Heather,Glad we provided the perfect stay you deserve!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from WP on 2 Feb 2024
Anonymous,Thank you for noting your perfect stay!

8/10 Good

Perry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, adequate breakfast, clean rooms.
Stayed 2 nights in Dec 2023
Response from WP on 4 Jan 2024
Perry,Glad to see you had an enjoyable stay with us!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a king bedroom suite to accommodate 3 people. The room was quite compact and smaller than I had expected; the hide a bed was definitely only for 1 person. The room was smaller than an Embassy Suites room that I have stayed experienced in the past. Small refrigerator and microwave present, but no safe for valuables. The bathroom was good with a stall shower and toilet away from the sink and shower. Breakfast was very good and better than most with hot scrambled eggs, bacon, sausage, cereals, hard boiled eggs, fruit, condiments to add, juices, bread, muffins and bagels and coffee. Our 4 night stay over the holidays (some limited housekeeping services) was ultimately good, it would have been desirable to have a larger suite with more privacy between the king bed area and the sofa bed.
Stayed 4 nights in Dec 2023
Response from WP on 1 Jan 2024
Richard,Thank you for taking the time to review our amenities and properties. Pointed feedback allows us to continually improve and deliver on our guests needs.

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time stay and it was great. No complaints. :)
Stayed 2 nights in Dec 2023
Response from WP on 1 Jan 2024
Brianna,Glad we provided a perfect stay for you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from WP on 1 Jan 2024
John,Great see your stay was enjoyable!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed there was not a hair dryer
Stayed 1 night in Dec 2023
Response from WP on 23 Dec 2023
Bethany,Glad to see we gave you a great stay however we are dissapointed we did not ensure there was a hair dryer in your room.

2/10 Terrible

Gilberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy and disturbed my sleep
Stayed 1 night in Dec 2023
Response from WP on 16 Dec 2023
Gilberto,We greatly apologize for your rest being disturbed by other guests, we do our best to avoid this situation with constant rounds through out the evening and providing quick response to notices of noise.

10/10 Excellent

Jewel

Stayed 1 night in Dec 2023
Response from WP on 23 Dec 2023
Jewel,So glad to see we offered you a perfect stay!

10/10 Excellent

Marv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, just hard to get in and out of for where we need to go. Thought was closer to bars and restaurants.
Stayed 1 night in Dec 2023
Response from WP on 23 Dec 2023
Marv,Glad we could provide a 5 star stay!

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 5 nights in Nov 2023
Response from WP on 23 Dec 2023
Randy,Thanks for the great review... we'll keep working towards gaining that 5th star!

10/10 Excellent

joanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, I love that you can't hear other people in their rooms.
Stayed 1 night in Nov 2023
Response from WP on 23 Dec 2023
Joanna,Always great to hear about a perfect stay!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The three C’s all great—cleanliness, comfort, convenience. One of the best breakfasts I have encountered in my many travels.
Stayed 1 night in Nov 2023
Response from WP on 23 Dec 2023
Diana,WOW.... such great compliments!

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Chanel was very helpful. Good breakfast.
Stayed 3 nights in Oct 2023
Response from WP on 23 Dec 2023
William,Thank you for the positive affirmation of the team's hard work!

10/10 Excellent

Clare

Stayed 2 nights in Oct 2023
Response from WP on 23 Dec 2023
Clare,5 star reviews keep us motivated.... thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay.
The staff is so friendly, and helpful. The rooms are very clean and nice.
Stayed 1 night in Oct 2023

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities
Sone of the staff was less than helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

Vivian, Phoenix

Liked: Staff & service, property conditions & facilities
It is located in a very safe area but the lighting outside needs to be much brighter. It is very dark at night. It needs more handicapped parking spaces. Other wise it was a 4 star Hotel.
Stayed 4 nights in Oct 2023

8/10 Good

Shannon

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities
An semi-ok 2 day stay, room was clean, small suite, a bit cramped but ok to just a couple of people. Fridge, microwave, coffee maker - all nice & clean, perfect working order. Bed was a bit saggy, a/c unit was right at the foot of the bed, noisy, blowing for most of the night. Complimentary breakfast was good, hot, sausage & egg was tasty, fresh, and the staff - Sheri - kept the breakfast offerings fresh & available. She was very personable, professional & took good care of her guests needs. It needs some attention to detail in the bathrooms - some tiles by the baseboards are coming off, clean shower floor better especially in the corners. Also, need 1 more trash can, for the living room or bedroom⁴, there was just one, which was in the bathroom. We will be back to Chandler, AZ as our daughter lives here. We believe the Marriot standards & will retutn to stay at this property & see if any improvements have been implemented especially the bed.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carolina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for work stays
Stayed 12 nights in Sep 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy!
Great service- Thank you!
Stayed 1 night in Sep 2023

10/10 Excellent

SHERRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went well except we reported a leak under bathroom faucet and no one showed up. After 24hours went to front desk and told them again. They came and replaced a part but the next day there was water on the floor again.
Stayed 5 nights in Sep 2023

6/10 Okay

Janae

Stayed 1 night in Sep 2023

10/10 Excellent

Emma

Stayed 2 nights in Sep 2023

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kassie on 23 Sept 2023
Thank you for your review!

6/10 Okay

John

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Rock Bottom
Worst check in ever! The person at the desk was unable to operate her computers and could not figure out how to check me in. After 15 min of trying I was sent to the adjoining courtyard hotel to have them sign me in, which they accomplished quickly. While the person at the Fairfield desk couldn’t seem to master signing me in they did not have any trouble continuing their text conversation on their phone through the whole event.
Stayed 1 night in Sep 2023
Response from Kassie on 23 Sept 2023
Dear John,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this situation from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Kassie MaloneyDual Assistant General Manager

10/10 Excellent

Debbie

Travelled with partner
Easy checkin and checkout, rooms were clean and comfortable, complimentary breakfast was nice also
Stayed 3 nights in Sep 2023
Response from Kassie on 20 Sept 2023
Dear Debbie,Thank you for taking the time to share about your stay. We hope to welcome you again soon.Sincerely,Kassie MaloneyDual Assistant General Manager